San Bernardino Municipal Water Department 2026: Phone, Address & Hours

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2026 San Bernardino water customer service, address, hours and emergency contact guide

SBMWD Customer Service Phone, Office Address, Hours and Water/Sewer Emergency Help

If you need the San Bernardino Municipal Water Department phone number, office address, lobby hours, emergency water/sewer line, bill payment help, start or stop service, or account support, this guide gives you the official contact routes and practical steps in one place.

☎️ Customer Service: 909-384-5095 🚨 Emergency: 909-384-5141 📍 1350 South E Street 🕘 Mon-Thu 8am-5pm 🕓 Friday 8am-4pm
★ Quick SBMWD contact finder
What San Bernardino Water Department Help Do You Need?

San Bernardino Municipal Water Department customer service can help with water accounts, billing questions, payment arrangements, start/stop service, account deposits, bill concerns and office visits. Emergency reporting is handled through the emergency line.

Quick answer: For normal account help, call 909-384-5095. For water or sewer emergencies, including street leaks, hit fire hydrants, sewer spills or overflows, call 909-384-5141. The customer service office is at 1350 South E Street, San Bernardino, CA 92408.
Choose your SBMWD task:
☎️ Phone numbers 🕘 Hours 📍 Address 🚨 Emergency 💳 Bill payment 🚰 Start/stop service 🧾 Account help 🗺️ Map 🔗 Official links

☎️ Best first contact for San Bernardino water customers

1️⃣

Billing or account question: call 909-384-5095 during normal business hours.

2️⃣

Water or sewer emergency: call 909-384-5141 immediately for emergency reporting.

3️⃣

In-person help: visit 1350 South E Street, San Bernardino, CA 92408 during listed lobby hours.

Important: Emergency staff cannot usually help with opening, re-opening or re-establishing accounts. For those tasks, contact Customer Service during normal business hours.
Call Customer Service Call Emergency Line Open Customer Service

Local note: This guide is for San Bernardino Municipal Water Department. Some nearby addresses may be served by East Valley Water District, San Bernardino County Special Districts, or another provider, so confirm your provider before paying or requesting service.

At a glance

San Bernardino Municipal Water Department Quick Facts

The official customer service page lists the SBMWD Customer Service Office at 1350 South E Street, San Bernardino, CA 92408. Customer Service phone is 909-384-5095, fax is 909-453-6396, and emergency phone is 909-384-5141.

The office and call center hours are listed as Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday, 8:00 a.m. to 4:00 p.m.

☎️Customer Service909-384-5095Billing / account help
🚨Emergency909-384-5141Water / sewer emergency
📍Office1350 S E StSan Bernardino, CA
🕘Mon-Thu8am-5pmOffice/call center
🕓Friday8am-4pmOffice/call center
Best user action: Use 909-384-5095 for normal account work and 909-384-5141 for urgent water/sewer emergencies. Do not wait until the lobby opens to report a sewer spill or major leak.
Page guide

What This San Bernardino Water Department Guide Covers

Customer service phone Office and call center hours Address and mailing address Water/sewer emergencies Bill payment options Start or stop service Billing and account help Before calling checklist Office map Official resources Important FAQs
Phone numbers

San Bernardino Municipal Water Department Phone Number

For most customer service questions, call 909-384-5095. This is the main number for bill questions, payment questions, account setup, start/stop service guidance and customer service support.

For emergency water or sewer issues, call 909-384-5141. This emergency line is the right choice for street leaks, hit fire hydrants, sewer spills, sewer overflows and urgent system problems.

Need Use this phone Best time / note
Customer service909-384-5095Use during office/call center hours.
Water or sewer emergency909-384-5141Use immediately for emergency reporting.
Fax909-453-6396Customer Service fax number.
Water Utility Engineering909-453-6175Engineering-related official department contact.
Finance Division909-453-6009Finance Division official contact.
Phone tip: If you are calling about a bill, keep the bill in front of you. If you are calling about a leak, write down the nearest address, cross street, side of road and visible water/sewer condition before calling.
Hours

SBMWD Office and Call Center Hours

The official Customer Service page lists office and call center hours as Monday through Thursday, 8:00 a.m. to 5:00 p.m. and Friday, 8:00 a.m. to 4:00 p.m.

Monday to Thursday

Customer Service Office and Call Center are listed open for normal support.

8:00 AM – 5:00 PM

Friday

Friday hours close earlier than Monday through Thursday.

8:00 AM – 4:00 PM
Visit timing tip: For start/stop service, reconnection questions or payment arrangements, call earlier in the day. Friday closes at 4:00 p.m., so do not wait until late afternoon.
Address

San Bernardino Municipal Water Department Address and Mailing Address

The Customer Service Office physical address is 1350 South E Street, San Bernardino, CA 92408. The mailing address is P.O. Box 710, San Bernardino, CA 92402.

Address type Official address Use for
Customer Service Office1350 South E Street, San Bernardino, CA 92408In-person account, payment and service help.
Mailing AddressP.O. Box 710, San Bernardino, CA 92402Official mail where directed by SBMWD.
Water Utility Engineering397 Chandler Place, San Bernardino, CA 92408Engineering-related official office contact.
Water Reclamation399 Chandler Place, San Bernardino, CA 92408Water reclamation official office contact.
Address tip: Use the Customer Service Office address for bill/account service questions unless SBMWD specifically directs you to another division.
Emergency

San Bernardino Water and Sewer Emergency Contact

To report a water or sewer emergency, including leaks in the street or hit fire hydrants, call 909-384-5141. The official FAQ says after-hours water and sewer emergency calls are handled by an answering service, and SBMWD has staff on call 24 hours a day, 7 days a week.

The official FAQ also warns that sewer spills or overflows should always be reported by phone immediately because they can pollute surface water or groundwater and threaten public health.

Emergency water issue

Street leak, hit hydrant, major break or urgent outage concern.

909-384-5141

Sewer spill / overflow

Report immediately by phone and keep people away from the affected area.

Call now
1

Call the emergency line

Call 909-384-5141 immediately for water/sewer emergency reporting.

2

Give exact location

Provide the nearest address, cross street, landmark, visible flow, hazard and callback number.

3

Stay safe

Do not stand in traffic, floodwater, sewage, sinkholes or near electrical hazards to take photos.

Safety warning: Sewer spills, overflows, unknown standing water and fast-moving water can be dangerous. Keep children and pets away and report by phone immediately.
Bill payment

San Bernardino Municipal Water Department Bill Payment Help

SBMWD customers can use official bill payment options such as online payment, in-person payment, automatic bill payment, paperless billing and e-billing options. The official payment page says the lobby accepts cash, cashier’s check, check or money order, but credit/debit card payments are not accepted in the office.

1

Use the official bill payment page

Open the official Bill Payment Options page before paying.

2

Check accepted payment method

For office payments, confirm the accepted methods before visiting. The official page says credit/debit cards are not accepted in the office.

3

Call if payment affects reconnection

If your service has been disconnected or is at risk, call 909-384-5095 before paying to confirm the correct method and timing.

Payment safety: Use SBMWD official links for online payment. Avoid paying through unofficial directories unless you fully understand whether they are third-party services and how posting works.
Start / stop service

How to Start or Stop Water Service in San Bernardino

The official start/stop service page says customers can request to start service by contacting Customer Service at 909-384-5095 or by visiting the Customer Service office. Starting service requires valid picture identification, and tenants need owner authorization. Owners must provide a final settlement statement or recorded grant deed.

The official page also says a non-refundable $40 administrative fee will be applied to the first bill for account setup, and deposits are required and must be quoted by SBMWD Customer Service staff.

1

Call or visit Customer Service

Call 909-384-5095 or visit 1350 South E Street during business hours.

2

Prepare required documents

Have valid photo ID, tenant owner authorization if renting, or owner settlement/deed documents if you own the property.

3

Ask about deposit and account fee

Ask Customer Service to quote any deposit and confirm the $40 administrative fee on the first bill.

4

Stop service before moving out

SBMWD says accounts are not closed, transferred or re-opened automatically. Contact Customer Service and allow processing time.

Move tip: Do not assume water service stops when you move. Keep written confirmation, final bill details and forwarding address information.
Billing support

Billing Error, Payment Arrangement and Customer Assistance Help

The official FAQ says customers who believe there is a billing error should call 909-384-5095 or visit the Customer Service office. It also says customers can contact Customer Service for payment arrangements.

SBMWD also lists a Customer Assistance Program for eligible low-income households. The FAQ says CAP program participants receive a $15 deduction off their monthly bill, subject to eligibility and application requirements.

Issue Best action What to prepare
Billing errorCall Customer Service or visit office.Bill copy, account number, usage concern and payment proof.
Payment arrangementCall 909-384-5095 before the issue grows.Account number, amount due and possible payment date.
Customer Assistance ProgramReview CAP application and eligibility.Income/household eligibility documents where required.
High water useCheck meter, inspect leaks and call Customer Service.Meter read, leak repair proof and usage pattern.
Billing tip: If your bill looks wrong, do not only say “my bill is high.” Mention the billing month, previous usage, current usage, leaks found, repair date and any unusual household changes.
Before you call

Quick Checklist Before Calling SBMWD

Preparing the right details before calling makes the conversation faster and more useful. This is especially important for billing issues, start/stop service, emergency reports and payment arrangements.

NeedPrepare this
Billing/account helpAccount number, name on account, service address, bill copy and callback number.
Payment issuePayment date, payment method, confirmation number and amount paid.
Start servicePhoto ID, tenant authorization or owner documents, start date and deposit/fee questions.
Stop serviceAccount number, final service date, forwarding address and final bill contact.
Emergency reportExact location, nearest cross street, visible condition, hazard and callback number.
Simple call script: “I am calling about San Bernardino water service at [address]. My issue is [billing / payment / start service / stop service / emergency]. My account number is [number if available]. The best callback number is [number].”
Map

San Bernardino Municipal Water Department Office Map

The SBMWD Customer Service Office is located at 1350 South E Street, San Bernardino, CA 92408. Use this map for in-person customer service visits. For emergencies, call the emergency phone instead of visiting.

SBMWD Customer Service Office

Use this map for office location reference. Call first if your issue can be handled by phone or online.

Open Office Map Call Customer Service
Important: For leaks in the street, hit fire hydrants, sewer spills or overflows, call 909-384-5141. Do not visit the office to report an active emergency.
FAQs

San Bernardino Municipal Water Department Phone, Address and Hours FAQs

What is the San Bernardino Municipal Water Department customer service phone number?

The customer service phone number is 909-384-5095.

What is the SBMWD emergency phone number?

The emergency phone number for water and sewer emergencies is 909-384-5141.

Where is the San Bernardino Municipal Water Department office?

The Customer Service Office is located at 1350 South E Street, San Bernardino, CA 92408.

What are SBMWD office hours?

The official customer service page lists office and call center hours as Monday through Thursday 8:00 a.m. to 5:00 p.m. and Friday 8:00 a.m. to 4:00 p.m.

What is the SBMWD mailing address?

The mailing address listed for Customer Service is P.O. Box 710, San Bernardino, CA 92402.

How do I start water service with SBMWD?

Contact Customer Service at 909-384-5095 or visit the office. Starting service requires valid picture identification, and tenants need owner authorization. Owners must provide required ownership documents.

How do I stop water service in San Bernardino?

Call Customer Service at 909-384-5095 or visit the office during normal business hours. SBMWD says accounts are not closed, transferred or re-opened automatically.

Does SBMWD handle emergencies after hours?

Yes. The official FAQ says after-hours emergency calls are handled by an answering service, and SBMWD has staff on call 24 hours a day, 7 days a week.

Can I pay by credit or debit card in the SBMWD office?

The official bill payment page says SBMWD does not accept credit/debit card payments in the office. It lists cash, cashier’s check, check or money order for in-office payment.

What should I do if I believe my water bill is wrong?

Call 909-384-5095 or visit the Customer Service office with your bill, account number, payment proof and reason you believe there is an error.

Does SBMWD offer customer assistance?

The official FAQ lists a Customer Assistance Program for eligible low-income households, with a $15 monthly bill deduction for approved participants.

Final takeaway

Best Way to Contact San Bernardino Municipal Water Department in 2026

For normal account, billing, payment, start/stop service or customer service help, call 909-384-5095 during office hours. The Customer Service Office is at 1350 South E Street, San Bernardino, CA 92408, with hours Monday through Thursday from 8:00 a.m. to 5:00 p.m. and Friday from 8:00 a.m. to 4:00 p.m.

For water or sewer emergencies, including street leaks, hit fire hydrants, sewer spills or overflows, call 909-384-5141 immediately. Use official SBMWD pages before paying, starting service or sharing account details online.

Editorial note: This guide is informational and helps San Bernardino Municipal Water Department customers find official phone numbers, office hours, address, emergency contact and customer service resources faster. Phone numbers, hours, payment rules, account requirements and assistance programs can change, so always confirm final instructions directly through official SBMWD resources before taking action.

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