Philadelphia Water Department Bill Pay, MyPhillyWaterBill Login, Outage Reporting and Customer Service Help
If you need to pay a Philadelphia water bill, log in to MyPhillyWaterBill, report a water outage, call PWD customer service, set up AutoPay, avoid shutoff, request assistance or find the right Water Revenue contact, this guide gives you the official links and practical steps in one place.
Philadelphia Water Department handles water, wastewater and stormwater service, while the Water Revenue Bureau handles billing and account payment support. For many customer issues, the main number is the same: 215-685-6300.
Fastest official route based on your issue
Need to pay now? Use phila.gov/waterbill or call 877-309-3709 for debit/credit card phone payment.
Need free eCheck or billing help? Call 215-685-6300. eCheck payment through the City is listed as free of processing charges.
Need to report a water emergency? Call 215-685-6300 24/7 for water main breaks, flooding, open hydrants, water in basement and similar issues.
This guide is for Philadelphia, Pennsylvania water customers served by PWD and billed through the City of Philadelphia Water Revenue Bureau.
Philadelphia Water Bill Pay, Login and Outage Quick Facts
The main number for Philadelphia water billing, general inquiries and water emergency reporting is 215-685-6300. Billing and account help is handled by the Water Revenue Bureau, while water emergencies and service issues are handled through PWD reporting routes.
Online payment is available through the official City water bill page and MyPhillyWaterBill. Customers can also pay by phone, mail, in person, AutoPay and authorized payment locations.
What This Philadelphia Water Department Guide Covers
How to Pay a Philadelphia Water Bill Online
The safest way to pay online is to start from the official City of Philadelphia water bill page or MyPhillyWaterBill portal. Avoid entering account or card details on unofficial directory pages that only look like payment pages.
Open the official payment page
Go to phila.gov/waterbill or the official MyPhillyWaterBill portal.
Use your account details
Have your water account number, property address and payment method ready before starting.
Choose payment method
Use eCheck where available if you want to avoid processing charges, or use card payment if that is easier for your situation.
Save confirmation
Save the payment confirmation, amount, date and payment method until the payment appears correctly on your account.
MyPhillyWaterBill Login, Account Access and Password Help
MyPhillyWaterBill is Philadelphia’s official water bill payment website. It can be used for online payments, AutoPay, paperless billing, account access and payment management.
Open MyPhillyWaterBill
Use the official MyPhillyWaterBill login.
Sign in or create your account
Use your account information from your bill. If you are new, create an online account before setting AutoPay or paperless billing.
Use official help if login fails
If AutoPay or login setup does not work, use official City help routes. For AutoPay help, the City has listed MyPhillyWaterBillHelp@phila.gov.
Philadelphia Water Outage, Main Break and Emergency Contact Info
PWD says water emergencies should be reported by calling 215-685-6300 24 hours a day, 7 days a week. This includes issues like water main breaks, taste or odor complaints, open hydrants, neighborhood flooding and water in basement.
Water emergency
Call 215-685-6300 24/7 for water-related emergencies.
24/7 hotlineLife safety danger
Call 911 first if anyone is in immediate danger.
Emergency servicesCall PWD emergency reporting
Call 215-685-6300 if you see a water main break, open hydrant, flooding, water in basement or urgent water issue.
Give exact location
Provide the address, nearest cross street, what you see, when it started, and whether water is entering buildings or the street.
Stay away from hazards
Do not walk through floodwater, sewage, open holes, unstable pavement or water near electrical equipment.
Philadelphia Water Department Phone Numbers and Emails
Use the right contact route based on your issue. Billing, payment and account questions usually go through Water Revenue. Water emergencies and infrastructure problems go through PWD emergency reporting.
| Need | Official contact | Best for | Hours / note |
|---|---|---|---|
| Main PWD / WRB phone | 215-685-6300 | Billing, eCheck, customer help, emergency reporting | General help 8am-5pm; emergency 24/7 |
| Debit / credit card phone pay | 877-309-3709 | Interactive phone card payment | Automated payment route |
| General PWD email | waterinfo@phila.gov | General inquiries | Do not use for urgent emergencies |
| Billing email | wrbhelpdesk@phila.gov | Billing and account questions | Non-urgent account help |
| Assistance questions | watercap@phila.gov / 215-685-6300 | Water bill assistance application questions | Application materials cannot be submitted by email |
Philadelphia Water Bill AutoPay and Paperless Billing
MyPhillyWaterBill supports AutoPay so monthly bills can be paid automatically from the payment method you choose. This helps prevent missed payments, but only if your payment method remains valid and funded.
Create or log in to MyPhillyWaterBill
Open MyPhillyWaterBill and sign in to your water account.
Choose AutoPay
Follow the portal instructions to add your preferred payment method and enroll in recurring payments.
Monitor first bill after setup
Confirm that the first AutoPay payment processes correctly before assuming everything is active.
Philadelphia Water Bill Help, TAP and Payment Agreements
If you are behind on your water bill or cannot afford the full amount, Philadelphia offers water bill assistance and payment agreement options. Start from official City assistance pages or call 215-685-6300.
Open water bill assistance
Use the official Water Bill Customer Assistance page.
Check eligibility
Review assistance options such as TAP, payment agreements and other programs shown on official City pages.
Call if you need help applying
Call 215-685-6300 or email watercap@phila.gov for application-related questions.
Philadelphia Water Shutoff Prevention and Urgent Payment Help
If your account is at risk of shutoff, take action quickly. Philadelphia official guidance points customers to payment, assistance and payment agreement options.
Read the notice carefully
Check the notice date, property address, amount due, deadline and instructions.
Pay or request help
Pay online at phila.gov/waterbill, call 215-685-6300, or open phila.gov/waterbillhelp for assistance options.
Keep proof of action
Save confirmation numbers, application proof, payment agreement records and names/dates of any call.
Philadelphia Water Bill Mail Payment and In-Person Options
For mailed payments, Philadelphia official guidance lists Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496. Make sure your account information is included so the payment is credited correctly.
| Method | Official route | Best for | Important note |
|---|---|---|---|
| Online | phila.gov/waterbill / MyPhillyWaterBill | Fast payment and AutoPay setup | Save confirmation. |
| Phone eCheck | 215-685-6300 | Free eCheck payment and account help | Bank account and routing numbers required. |
| Phone card | 877-309-3709 | Debit or credit card payment | Interactive voice system. |
| Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496 | Non-urgent check payment | Allow mailing and processing time. | |
| In person | Authorized payment centers / City customer service locations | Cash or counter help where available | Check official locations before visiting. |
Become a Philadelphia Water Customer or Update Account After Moving
If you recently bought a property, changed ownership, or need to become the water customer, use the official City “Become a water customer” service page or call 215-685-6300.
Open the official new customer page
Use Become a water customer on phila.gov.
Prepare ownership or account details
Have property address, settlement/ownership details, contact information and any account notices ready.
Call if portal access fails
Call 215-685-6300 if you cannot access the account or if a previous owner’s bill appears on your account.
Checklist Before Calling Philadelphia Water Department or Water Revenue
Preparing the right details helps PWD or Water Revenue route your call faster and reduces repeat calls.
| Check | What to prepare |
|---|---|
| Account details | Water account number, property address, account holder name and phone number. |
| Issue type | Bill pay, login, AutoPay, assistance, shutoff notice, emergency, main break or basement water. |
| Payment proof | Confirmation number, amount, date, payment method and portal used. |
| Emergency details | Exact location, cross street, visible water, basement water, open hydrant, flooding or odor/taste issue. |
| Assistance status | Application date, confirmation, documents requested, household details and notice deadline. |
Philadelphia Water Bill Customer Service Location Map
Many in-person water billing and assistance services are handled through City customer service locations and authorized payment centers. The Municipal Services Building area at 1401 John F. Kennedy Boulevard is commonly used for City service access, but always check the official payment or assistance page before visiting.
Philadelphia Municipal Services Building Area
Use this map for general City customer service location reference. Confirm the exact office, floor and hours before visiting.
Official Philadelphia Water Department Bill Pay, Login and Outage Resources
Use these official Philadelphia resources for water bill payment, MyPhillyWaterBill login, outage reporting, customer service, assistance, AutoPay, account setup and emergency reporting.
Philadelphia Water Department
Main PWD department page with department overview and official information.
Open PWDPWD Contact Us
Phone numbers, emails, billing contacts and emergency reporting details.
Open Contact PagePay Water Bill
City service page for online, phone, mail and in-person payment details.
Pay Bill InfoMyPhillyWaterBill
Official water bill payment website for login, AutoPay and account access.
Login PortalCustomer Assistance
Detailed application and assistance guidance for water customers.
Assistance PageReport Water Emergency
PWD guidance for main breaks, flooding, basement water and open hydrants.
Emergency InfoWater Revenue
Department of Revenue water billing services and account information.
Water RevenueFinancial Assistance
PWD assistance information for residential and non-residential customers.
Financial HelpPhiladelphia Water Department Bill Pay, Login and Outage FAQs
What is the Philadelphia Water Department phone number?
Call 215-685-6300 for Philadelphia Water Department general inquiries, Water Revenue billing questions and water emergency reporting.
How do I pay my Philadelphia water bill online?
Use phila.gov/waterbill or the official MyPhillyWaterBill portal.
What is MyPhillyWaterBill?
MyPhillyWaterBill is Philadelphia’s official water bill payment website for online payments, account access, AutoPay and paperless billing.
What is the Philadelphia water bill phone payment number?
Call 215-685-6300 for free eCheck payment. For debit or credit card payment by interactive phone system, call 877-309-3709.
How do I report a Philadelphia water outage or emergency?
Call 215-685-6300 24/7 to report water emergencies such as main breaks, flooding, open hydrants, taste or odor complaints and water in basement.
What email should I use for Philadelphia water billing questions?
Use wrbhelpdesk@phila.gov for Water Revenue billing and account questions.
What is the general Philadelphia Water Department email?
For general PWD inquiries, use waterinfo@phila.gov. Do not use email for urgent water emergencies.
Where do I mail a Philadelphia water bill payment?
Mail checks payable to the City of Philadelphia to Water Revenue Bureau, P.O. Box 41496, Philadelphia, PA 19101-1496.
How do I get help if I cannot pay my Philadelphia water bill?
Open phila.gov/waterbillhelp or call 215-685-6300 to ask about assistance, TAP or payment agreement options.
Can I set up AutoPay for Philadelphia water bills?
Yes. Log in to MyPhillyWaterBill and use AutoPay setup options. Keep your payment method updated.
Who handles Philadelphia water billing?
Philadelphia water billing and account questions are handled by the Water Revenue Bureau. The main phone number is 215-685-6300.
Should I call 911 or PWD for water flooding?
If there is immediate danger to life, injury, fire, electrical hazard or serious safety risk, call 911 first. For water service emergency reporting, call PWD at 215-685-6300.
Best Way to Manage Philadelphia Water Bill Pay, Login and Outages in 2026
For normal water bill payment, use phila.gov/waterbill or MyPhillyWaterBill. For eCheck, billing questions, assistance, account issues and 24/7 water emergency reporting, call 215-685-6300.
For active water main breaks, flooding, open hydrants, basement water or taste/odor complaints, call PWD immediately. For affordability problems or shutoff risk, do not wait—open the official water bill help page or call Water Revenue before the deadline.
Editorial note: This guide is informational and designed to help Philadelphia water customers quickly find official bill pay, login, outage, emergency, assistance and customer service resources. Phone numbers, payment rules, assistance requirements, office access and emergency reporting instructions can change, so always confirm final details directly on official phila.gov or water.phila.gov pages before taking action.