Independent Palm Beach County utility guide: WaterDepartmentGuide.org is not Palm Beach County Water Utilities Department (PBCWUD) and is not operated by Palm Beach County government. Phone numbers, office addresses, hours and holiday information below were reviewed against official PBCWUD resources on August 21, 2026. Verify time-sensitive account and emergency information directly with the utility.
Palm Beach County Water Utilities Department: Phone, Address & Hours 2026
Palm Beach County Water Utilities Department • 2026
Call 561-740-4600 for PBCWUD Customer Service
The official utility is the Palm Beach County Water Utilities Department (PBCWUD). For most billing, account and service questions, the main customer-service number is 561-740-4600.
Customer-service lobbies in Boynton Beach and Belle Glade are normally open Monday through Friday from 8:00 a.m. to 5:00 p.m. The call center has a wider weekday window of 7:30 a.m. to 6:00 p.m.
For an urgent water or wastewater problem, call 561-740-4600 and choose option 1. PBCWUD identifies that emergency route as available 24 hours a day.
Immediate answers
Palm Beach County Water Utilities Quick Facts
Call the correct line
Palm Beach County Water Utilities Phone Numbers
Have the service address and account information ready. This can reduce the time spent identifying the correct water or wastewater account.
Physical offices
Palm Beach County Water Utilities Department Addresses
Boynton Beach
9045 Jog Road
Boynton Beach, FL 33472
Walk-in: Monday–Friday, 8:00 a.m.–5:00 p.m.
Phone: 561-740-4600
Customer-facing officeBelle Glade
Glades Office Building
2976 State Road 15
Belle Glade, FL 33430
Walk-in: Monday–Friday, 8:00 a.m.–5:00 p.m.
Phone: 877-477-1305
Western-region customersWest Palm Beach
8100 Forest Hill Boulevard
West Palm Beach, FL 33413
Administration / engineering: 561-493-6000
This facility is associated with PBCWUD administration and engineering rather than the normal customer-service lobby.
For ordinary customer-service transactions, use the published customer centers at Jog Road in Boynton Beach or State Road 15 in Belle Glade. The Forest Hill Boulevard address serves administrative and engineering functions.
Mail vs. walk-in address
Palm Beach County Water Utilities Mailing Address
Published Customer Mailing Address
Palm Beach County Water Utilities Department
P.O. Box 24740
West Palm Beach, FL 33416
When mailing a payment, follow the address and remittance instructions printed on the current utility bill.
Do Not Mix Up These Addresses
- 9045 Jog Road — Boynton Beach customer center.
- 2976 State Road 15 — Western customer center.
- 8100 Forest Hill Boulevard — administration / engineering.
- P.O. Box 24740 — published customer mailing address.
Before calling or driving
Palm Beach County Water Utilities Hours
Customer-Service Schedule
Best Time Route
- Before 8 a.m.: the weekday call center begins earlier than the walk-in lobby.
- 8 a.m.–5 p.m.: phone and in-person customer routes are normally available.
- 5–6 p.m. weekdays: the call center remains open after lobby hours.
- After hours: use the emergency route only for urgent utility issues.
- County holiday: customer offices may be closed even when the date falls on a weekday.
Remaining 2026 closures
PBC Water Utilities Holiday Closures
PBCWUD’s published 2025–2026 holiday schedule states that its Customer Service Centers and Administration Building close on listed Palm Beach County holidays.
PBCWUD directs customers to call 561-740-4600 and choose option 1 for an emergency on holidays or other days.
Immediate utility help
Palm Beach County Water Emergency Number
Water or Wastewater Emergency
Call the main PBCWUD line and select option 1. The utility identifies its emergency hotline as available 24/7.
Water Outage
Call when water service unexpectedly stops and there is no known private plumbing cause.
Utility-Side Leak
Report suspected water-main, hydrant or public utility-system leaks promptly.
Wastewater Emergency
Use the emergency route for an urgent wastewater or sewer-system issue affecting PBCWUD service.
A high bill, password problem or normal payment question generally belongs with customer service. A major leak, outage or wastewater emergency belongs on the 24/7 option 1 route.
Online customer service
Palm Beach County Water Utilities Account Login & Bill Help
Account Login
Use the official PBCWUD customer portal to access qualifying account and billing functions.
Billing Question
For questions about charges, balances or account status, use the customer-service line rather than the emergency option.
Contact Form
Non-urgent written inquiries can be sent through the utility’s official customer contact system.
PBCWUD’s myAMI guidance states that the associated account number is required as part of its password-reset process.
Avoid a wasted trip
Which Palm Beach County Water Utilities Location Should You Use?
Start by phone or use the Boynton Beach customer-service center.
561-740-4600The Western Region Customer Service Center is in the Glades Office Building in Belle Glade.
877-477-1305Use the utility’s published P.O. Box instead of sending customer correspondence to a random physical office.
Mailing AddressPBCWUD engineering and administrative functions use the Forest Hill Boulevard location.
561-493-6000Do not travel to an office first when an urgent water or wastewater system problem needs to be reported.
Call • Option 1Many billing and account tasks can be handled without an office visit.
Account LoginPrepare before leaving home
What to Bring to a PBCWUD Customer-Service Center
For an Existing Account
- PBCWUD account number if available
- Service-property address
- Current utility bill or notice related to the issue
- Valid identification when the transaction requires identity verification
- Payment method if you intend to make a payment
For New or Changed Service
- Government-issued photo identification
- Correct service address
- Ownership, closing or lease documentation when required
- Account-opening information requested by PBCWUD
- Required deposit or activation payment information
If you need a specialized account change, commercial account service, engineering review or another uncommon service, confirm the correct office and documents before driving to a customer center.
Directions
Palm Beach County Water Utilities Customer Center Maps
Boynton Beach Customer Service Center
9045 Jog Road, Boynton Beach, FL 33472
Walk-in: Monday–Friday, 8:00 a.m.–5:00 p.m.
Open DirectionsWestern Region Customer Service Center
2976 State Road 15, Belle Glade, FL 33430
Walk-in: Monday–Friday, 8:00 a.m.–5:00 p.m.
Open DirectionsContact routing
Who to Contact for Common PBC Water Problems
Bill Looks Wrong
Call customer service with the account number and service address. Compare current usage with prior bills before calling when possible.
No Water
Check whether the problem is limited to your property. For a suspected utility outage or emergency, call the 24/7 option 1 route.
Boil-Water Notice
Follow the specific current notice and PBCWUD instructions. Emergency and boil-water questions can be routed through 561-740-4600.
Online Login Fails
Use the password-reset function and have your account number available. Contact customer service if the account cannot be recovered.
Need to Start Service
Confirm PBCWUD serves the property and review current start-service requirements before submitting documents or payments.
Property Lien Question
PBCWUD maintains a separate utility lien-search system for qualifying property-related water, wastewater and reclaimed-water charges.
Know the utility language
Palm Beach County Water Utilities Terms
- PBCWUD
- Abbreviation for Palm Beach County Water Utilities Department, the county utility described in this guide.
- Customer Service Center
- A PBCWUD walk-in location for qualifying customer account, payment and service transactions.
- Western Region Customer Service Center
- The Belle Glade customer-service location serving the western area.
- Call Center
- The weekday customer-service telephone operation, published as open from 7:30 a.m. to 6:00 p.m.
- Emergency Option 1
- The PBCWUD phone-menu route for urgent water or wastewater emergencies at 561-740-4600.
- myAMI
- PBCWUD customer technology associated with advanced metering and water-use information.
Frequently searched questions
Palm Beach County Water Utilities Department FAQs
1. What is the Palm Beach County Water Utilities Department phone number?
The main PBCWUD customer-service phone number is 561-740-4600. Western Region customers can also use 877-477-1305.
2. What is the Palm Beach County Water Utilities customer-service address?
The primary customer-service center is at 9045 Jog Road, Boynton Beach, FL 33472. PBCWUD also operates a Western Region Customer Service Center at 2976 State Road 15, Belle Glade, FL 33430.
3. What are Palm Beach County Water Utilities Department hours?
Customer-service walk-in offices are normally open Monday through Friday from 8:00 a.m. to 5:00 p.m.. The customer call center is normally available Monday through Friday from 7:30 a.m. to 6:00 p.m., excluding applicable closures.
4. Is Palm Beach County Water Utilities open on weekends?
Regular customer-service lobbies and weekday call-center service are not listed as open on Saturday or Sunday. The emergency hotline remains available 24/7 through 561-740-4600, option 1.
5. What number do I call for a Palm Beach County water emergency?
Call 561-740-4600 and select option 1. PBCWUD identifies this as its 24-hour water and wastewater emergency route.
6. What is the Palm Beach County Water Utilities mailing address?
The published customer mailing address is Palm Beach County Water Utilities Department, P.O. Box 24740, West Palm Beach, FL 33416. For bill payments, follow the remittance instructions printed on the current bill.
7. Where is the Palm Beach County Water Utilities administration office?
PBCWUD administration and engineering use 8100 Forest Hill Boulevard, West Palm Beach, FL 33413. The published administration/engineering phone number is 561-493-6000.
8. Can I access my Palm Beach County water account online?
Yes. PBCWUD provides an official online account system for qualifying billing and account functions. Use the utility’s official login at ebill.pbcwater.com.
9. Is the Boynton Beach office the same as the administration building?
No. 9045 Jog Road in Boynton Beach is a customer-service center. 8100 Forest Hill Boulevard in West Palm Beach is associated with administration and engineering. Use the customer center for ordinary walk-in account transactions.
10. Are Palm Beach County Water Utilities offices closed on holidays?
Yes. PBCWUD publishes a holiday schedule for Customer Service Centers and its Administration Building. Remaining 2026 closures include Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas dates. Emergency assistance remains available through 561-740-4600, option 1.
Verify before acting