Nacogdoches Water Department: Water Outage & Emergency 2026

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Nacogdoches water bill pay, start service, after-hours emergency and service-line guide

Nacogdoches Water Department 2026: Pay Bill, Phone, Emergency & Service Help

Nacogdoches water customers usually need one answer quickly: how to pay the bill, where the 24-hour kiosk is, what number to call for a broken water line, what to bring when starting service, or how to check usage before a high bill becomes a bigger problem. This guide turns the City of Nacogdoches Water Utility Billing and Water Utilities pages into a scan-friendly help page with official phone numbers, payment routes, start/cancel service steps, after-hours emergency rules, consumption alerts, rate notes and service-line safety details.

💧 Billing: 936-559-2593 ☎️ Phone Pay: 877-374-7921 🚨 After Hours: 936-559-2900 📍 Office: 209 S Pecan St 🕗 Lobby: 8 AM-4:30 PM
Quick answer board

What Do You Need From Nacogdoches Water?

💳 Pay your water bill Use online e-Bill, automated phone payment, the 24-hour kiosk, in-person lobby, automatic bank draft or approved alternate pay locations.
🚨 Broken water line During weekday business hours call 936-559-2593. After hours, call 936-559-2900 for emergencies that cannot wait.
🏠 Start service Visit 209 S Pecan Street with photo ID, Social Security Number, lease or proof of ownership and $25 connection fee.
📈 Track usage Use the Sensus consumption portal to monitor water use hourly, daily, weekly, monthly or annually and set text/email alerts.
Official route: Start with Water Utility Billing / Customer Service for billing, payment and service questions, Pay Online for online/phone/alternate payment details, and Water Utilities for water quality, service-line and utility system resources.
Official contacts Pay utility bill Phone, kiosk and alternate pay Automatic bank draft Start service Cancel service Water emergency Usage portal Rates and fees Meter replacement Service line inventory Water quality Call scripts Map Video resource Official links FAQs
Payment safety: Use only the City of Nacogdoches official website, the City-linked eSuite payment system, the automated phone number listed by the City, the 24-hour kiosk or listed alternate pay locations. Do not enter water account details through ads or unofficial directory pages.
Official contacts

Nacogdoches Water Contacts That Actually Matter

Use this table before calling. Billing, water-line breaks, after-hours emergencies, water quality and service-line questions have different best routes.

Need Official detail Use it for
Water Utility Billing 936-559-2593 Billing questions, service questions, start/cancel service, payment issues and meter/billing support.
Billing office 209 S Pecan St, Nacogdoches, TX 75961 In-person service applications, bill payment, kiosk access and customer support.
Office hours Monday-Friday, 8:00 AM-4:30 PM; phone until 5:00 PM Plan lobby visits and daytime phone support.
Billing email utbillingsupport@nactx.us Billing/service follow-up, service cancellation and written account questions.
Phone payment 1-877-374-7921 Automated utility bill payment by phone with your utility account number ready.
Water line broken during business hours 936-559-2593; Monday-Friday, 8 AM-5 PM Broken water line during normal weekday hours.
After-hours emergency 936-559-2900 Water service emergency that cannot wait until normal business hours.
Water Utilities administration 936-564-5046 Water Utilities, water quality and utility system questions beyond billing.
General City contact 936-559-2500; 202 East Pilar Street General city routing if you are not sure which department handles your issue.
Insider routing tip: Say “water billing account” for payments and service setup. Say “broken water line” if water is actively running. Say “service line inventory” if your concern is lead/copper/galvanized/plastic pipe material.
Pay bill

How to Pay a Nacogdoches Water Bill

The City lists several payment options, so customers do not have to rely on only one method. Choose the route based on how urgent the payment is and whether you need staff help.

Payment method Official detail Best use
Online e-Bill payment Submit payments by debit or credit card through the online e-Bill / eSuite system. Fast online payment when you have account details ready.
Phone payment Call 1-877-374-7921 and have your utility account number ready. Automated payment without logging into the portal.
In-person lobby Water Utility Billing office at 209 S Pecan Street, Monday-Friday, 8 AM-4:30 PM. Account questions, service applications, payment help or documents.
24-hour kiosk Kiosk machine located at 209 S Pecan Street and open 24 hours a day. After-hours payment when you do not need staff help.
Automatic bank draft Complete and return the automatic draft form for monthly bank drafting. Recurring payment to reduce missed due dates.
Alternate locations Certain commercial locations accept cash, check or money order payments from water customers. Local cash/check/money order payment route if listed location is convenient.
Pay safely: Open the official Pay Online page or Water Utility Billing / Customer Service page before entering account details.
Phone, kiosk and local pay

Phone Payment, 24-Hour Kiosk and Alternate Pay Locations

These details matter because users often search for “Nacogdoches water bill phone number,” “pay water bill near me,” or “water bill kiosk.”

Phone payment

Call 1-877-374-7921. Have your utility account number ready before the automated system starts.

24-hour kiosk

The City lists a convenient kiosk machine at 209 S Pecan that is open 24 hours a day.

Alternate pay location tip: The City lists certain commercial locations in Nacogdoches, Lufkin and Center that can accept cash, check or money order. Confirm the current location list on the official Pay Online page before visiting.
Automatic draft

Automatic Bank Draft for Nacogdoches Water Bills

Automatic bank draft is useful if you want to reduce missed due dates and avoid manual payment each cycle.

1

Download the official form

Use the automatic draft form linked from the City’s Payment Methods page.

2

Prepare bank and account details

The bank draft application asks for customer water account number, bank name, bank account number, routing number, bank address, bank phone number, customer signature and phone number.

3

Attach a voided check

The official bank draft application instructs customers to attach a voided check.

Bank safety: Submit bank details only through the official City form and official return route. Do not email banking information unless the City specifically instructs you how to submit it securely.
Start service

How to Start Water Service in Nacogdoches

The official start-service page says customers need to come to the Water Utility Billing office to apply for service.

Start-service requirement Official detail Practical note
Where to apply 209 S Pecan Street, Nacogdoches. Use office hours, 8 AM-4:30 PM.
Photo ID Valid photo ID required. Bring government-issued ID.
Social Security Number Social Security Number required; the card itself is not required. Know the number before visiting.
Occupancy proof Lease agreement or proof of ownership may be needed in case a previous occupant left debt. Bring lease, closing document, deed or ownership proof.
Connection fee $25 connection fee paid at submission of application. Confirm payment method before visiting.
Official route: Open Water Services – Applying to Start or Cancel or call 936-559-2593 before visiting.
Cancel service

How to Cancel or Shut Off Nacogdoches Water Service

The City says customers may call and verify identity to have service shut off, or email Water Utility Billing to cancel/shut off service.

1

Call Water Utility Billing

Call 936-559-2593 and be ready to verify your identity.

2

Or request by email

Email utbillingsupport@nactx.us with your cancellation request, service address, account details and preferred shutoff date.

3

Keep proof of request

Save email confirmation, phone notes, final bill and any cancellation reference until the account is fully closed.

Move-out tip: Do not wait until the final day if you need proof of cancellation for a landlord, buyer, roommate or property manager.
Emergency

Broken Water Line or After-Hours Water Emergency

Nacogdoches gives a clear after-hours route for issues that cannot wait until normal business hours.

Emergency situation Number to use What to say
Broken water line during weekday business hours 936-559-2593 “I need to report a broken water line at [address/cross street].”
After-hours issue that cannot wait 936-559-2900 “This is an after-hours water service emergency.”
Water is flooding street, property or meter area Use emergency route Give exact location, water flow severity, road hazard and callback number.
Sewer break after hours Use city after-hours route Clarify whether the issue is water line, sewer break or both.
Safety warning: If there is immediate danger, injury, roadway hazard, electrical risk, sewage exposure or life-safety concern, call 911 first.
Usage portal

Track Nacogdoches Water Usage Before a High Bill Surprises You

The City links a consumption analysis portal where customers can monitor water usage annually, monthly, weekly, daily or hourly, and set text or email notification alerts for usage thresholds.

⏱️ Hourly Usage view Spot leaks early
📅 Daily Trend check Compare patterns
📈 Monthly Bill context Usage change
🔔 Alerts Text/email Usage threshold
🔐 Login Required Username/password
High-bill clue: If usage never drops to zero overnight, check toilets, irrigation, a leaking hose bibb, water softener cycle, underground line or customer-side plumbing leak.
Official route: Use the Sensus Analytics Customer Portal linked from the City’s water billing page.
Rates and fees

Nacogdoches Water and Sewer Rates: What to Check Before Estimating a Bill

The City’s rate ordinance sets water and sewer charges effective October 1, 2024. A water bill can include minimum charges, volumetric water use, sewer charges, delinquent fees and service/reconnection fees.

Rate or fee item Official detail User action
Residential inside-city water minimum Minimum meter-size charges cover 0-2,000 gallons; common small-meter minimum shown as $13.97 for FY 24-25. Check current fiscal year column before quoting a bill.
Residential inside-city water usage Volumetric tiers apply per 1,000 gallons above the minimum, with rates increasing by usage tier. Compare usage tier, not only total bill amount.
Sewer charges Sewer minimum and volumetric charges are listed separately from water. Check whether the increase is water, sewer or both.
Late fee Bills are due upon receipt and delinquent 15 days after billing date; a 10% delinquent fee is added after that period. Pay before the 15-day delinquency point when possible.
Original service connect fee $25 listed in ordinance and start-service page. Bring payment when applying for service.
Reconnect fee $25 during regular work hours; $45 after regular work hours. Call before paying if your water is already off or at disconnect risk.
Official rate document: Open the City’s Water and Sewer Rates Ordinance and confirm the current fiscal-year column.
Meter project

Nacogdoches Meter Changeout / Replacement Project

The City announced a city-wide water meter replacement project for residential and commercial customers. This matters because customers may see workers near the meter or receive questions about meter access.

Meter project detail Official note What customers should know
Project scope City-wide meter replacement for residential and commercial water utility customers. Do not assume all meter activity is suspicious; verify worker identity if unsure.
Contractor identity Aqua-Metric and Compass employees should have company logo identification on vehicles and uniforms. Ask for identification if someone claims to be working on meters.
Home entry Employees will not have to enter your home to perform work. Be cautious if anyone says they need to enter your home for routine meter replacement.
Work schedule Most work Monday-Friday, 8 AM-5 PM; some Saturday work may occur. Call Water Utility Billing at 936-559-2593 with questions.
Imposter safety: If someone asks to enter the home, demands payment at the door, or lacks identification, do not let them in. Call the City before engaging.
Service line inventory

Nacogdoches Water Service Line Inventory and Lead Safety

The City carried out a water service line material inventory as part of federal Lead and Copper Rule work. The City says lead is not in drinking water when it leaves treatment plants; the risk comes from lead pipes and plumbing materials.

Topic Official detail User action
Service line inventory The City took inventory of over 13,000 service lines and submitted inventory to TCEQ/EPA on September 27, 2024. Check the City’s service line inventory page and map.
City-owned lead service lines The City says it replaced all known City-owned lead service lines before the initiative. Contact the City if notified of lead or galvanized requiring replacement.
Customer-owned lines Replacement of customer service lines is the customer’s responsibility. Check private service line material and interior plumbing, especially in older buildings.
Homes before 1989 The City advises checking service lines and interior pipes if a home or building was constructed before 1989. Check yourself, hire a licensed plumber or ask landlord/property owner.
Flush taps If a faucet has not been used for more than six hours, run cold water for 15-30 seconds before drinking or cooking. Use cold water for drinking, cooking and baby formula preparation.
Aerators Regularly remove and clean faucet aerators/screens where particles can collect. Add aerator cleaning to home maintenance.
Official route: Open Water Service Line Inventory or the Water Service Line Inventory Map.
Water quality

Nacogdoches Water Quality Reports and What They Mean

The City publishes a Consumer Confidence Report each year. The report shows drinking-water sample test results from the previous year and compares data with regulatory limits set for public water systems.

🧪 Report type CCR Annual report
📅 Data year Previous year Sample results
🏭 Testing Distributed water City tests
📞 Water Utilities 936-564-5046 Utility questions
🗺️ Service lines Map available Inventory page
Water-quality tip: If your question is about taste, odor, color, private plumbing or lead risk, note whether the issue is one fixture, the whole house or nearby neighbors too. That helps separate a private-plumbing issue from a distribution-system issue.
Official route: Open Water Utilities and use the Water Quality Reports links listed there.
Call scripts

What to Say When Calling Nacogdoches Water

Use these short scripts so your issue gets routed quickly.

Situation Say this first Have ready
Bill payment issue “I need help with my Nacogdoches utility bill payment.” Utility account number, service address, payment method and confirmation number if paid.
Start service “I need to apply for water service at a Nacogdoches address.” Photo ID, Social Security Number, lease or proof of ownership and $25 connection fee.
Cancel service “I need to cancel or shut off water service.” Account details, identity verification, service address, final date and forwarding contact.
Broken water line “I need to report a broken water line at [location].” Address, cross street, visible water flow, road/property impact and callback number.
High usage “I’m seeing unusual water consumption and need help reviewing usage.” Bill, Sensus portal usage pattern, leak checks and recent irrigation/plumbing changes.
Service line / lead question “I have a question about the water service line inventory or my pipe material.” Address, property age, inventory map result and photos if available.
Simple script: “I’m calling about my City of Nacogdoches water account. My service address is [address]. My issue is [payment / start service / cancel service / broken line / high usage / service line]. My callback number is [number].”
Map

Nacogdoches Water Utility Billing Office Map

The official Water Utility Billing office is at 209 S Pecan Street, Nacogdoches, TX 75961. Use this location for billing help, in-person payment, service applications and the 24-hour kiosk.

City of Nacogdoches Water Utility Billing

Address: 209 S Pecan Street, Nacogdoches, TX 75961.
Phone: 936-559-2593.
Lobby hours: Monday-Friday, 8 AM-4:30 PM. Phone until 5 PM.

Open Directions Call Water Billing
Bring this: water account number, bill, photo ID, lease/proof of ownership for new service, payment method, automatic draft form, voided check if applying for bank draft, or service-line photos if asking about pipe material.
Video resource

Nacogdoches Water Bill, Meter and Leak Check Video Resource

No official Nacogdoches water-department video embed was confirmed, so this section uses a safe resource card instead of embedding YouTube. Use videos only for general learning; final payment, service and emergency steps should come from official City pages.

Visual Help for Meter Reading, Leak Checks and Utility Bill Review

Helpful topics include checking a water meter, finding toilet leaks, spotting irrigation leaks, reading water usage alerts and understanding bank draft or online bill pay.

▶

Use Official City Steps First

For Nacogdoches-specific payment, service start/cancel, after-hours emergencies, rates and service-line inventory, use the official links below.

Open Water Billing Open Water Utilities
Accuracy note: Do not use a general video instead of the official City of Nacogdoches instructions for payment, connection fees, after-hours emergencies, rates or service-line inventory.
FAQs

Nacogdoches Water Department FAQs

What is the Nacogdoches Water Utility Billing phone number?

Call 936-559-2593 for City of Nacogdoches Water Utility Billing, billing questions, service questions and water account support.

Where is the Nacogdoches Water Utility Billing office?

The Water Utility Billing office is located at 209 S Pecan Street, Nacogdoches, TX 75961.

What are the Nacogdoches water billing office hours?

The office is open Monday-Friday, 8:00 a.m. to 4:30 p.m.. The City page notes phone support until 5:00 p.m.

How do I pay my Nacogdoches water bill online?

Use the official City of Nacogdoches Pay Online or Water Utility Billing page, then open the City-linked eSuite / online e-Bill payment system.

Can I pay my Nacogdoches water bill by phone?

Yes. Call 1-877-374-7921 and have your utility account number ready for the automated payment system.

Is there a 24-hour Nacogdoches water bill kiosk?

Yes. The City lists a convenient kiosk machine located at 209 S Pecan that is open 24 hours a day.

How do I start water service in Nacogdoches?

Visit the Water Utility Billing office at 209 S Pecan Street with valid photo ID, Social Security Number, lease agreement or proof of ownership, and the $25 connection fee.

How do I cancel Nacogdoches water service?

Call 936-559-2593 and verify your identity, or email Water Utility Billing at utbillingsupport@nactx.us to request service cancellation/shutoff.

Who do I call for a broken water line in Nacogdoches?

During Monday-Friday business hours, call 936-559-2593. For after-hours emergencies that cannot wait, call 936-559-2900.

How do I monitor Nacogdoches water usage?

Use the City-linked Sensus consumption analysis portal. It allows customers to view usage hourly, daily, weekly, monthly or annually and set text/email threshold alerts.

Does Nacogdoches have automatic bank draft?

Yes. The City links an Automatic Draft Form. The form asks for account and bank details and instructs customers to attach a voided check.

Where can I find Nacogdoches water quality reports?

Use the City’s Water Utilities page. The City says it publishes an annual Consumer Confidence Report with drinking-water sample results from the previous year.

What is the Nacogdoches service line inventory?

It is the City’s inventory of customer water service line materials created under EPA Lead and Copper Rule work. The City says it inventoried over 13,000 service lines and submitted the inventory to TCEQ/EPA on September 27, 2024.

What should I do if my home may have lead plumbing?

Check the City’s service line inventory resources, inspect private-side plumbing, consider hiring a licensed plumber, use cold water for drinking/cooking, flush taps after long non-use, and clean faucet aerators regularly.

Final takeaway

Best Way to Handle a Nacogdoches Water Department Task

Use this route: Billing/service/payment questions → 936-559-2593. Automated phone pay → 1-877-374-7921. Office/kiosk/start service → 209 S Pecan Street. Broken water line during business hours → 936-559-2593. After-hours emergency → 936-559-2900. Usage alerts → Sensus consumption portal. Service-line/lead questions → Water Service Line Inventory page.

The City of Nacogdoches separates water billing, online payment, phone payment, kiosk payment, start/cancel service, broken-line reporting, water quality and service-line inventory into different workflows. Using the right route helps customers avoid payment mistakes, missed connection requirements, delayed emergency reporting and confusion between billing issues and Water Utilities field issues.

Editorial note: This guide is informational and summarizes official City of Nacogdoches Water Utility Billing and Water Utilities resources for easier public use. Official phone numbers, fees, office hours, forms, rates, payment locations, payment portal links, after-hours procedures, service-line inventory details and water-quality reports can change. Confirm final details on official Nactx.us or City-linked pages before paying, starting or canceling service, reporting an emergency, applying for bank draft or making water-quality decisions.

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