LADWP My Account Login, Bill Payment, Phone Support, Service Centers and Payment Help
If you need to pay an LADWP bill, log in to My Account, call customer service, report an outage, visit a service center, request more time to pay, stop service, start service or avoid a scam call, this guide gives you the official links and simple steps in one place.
LADWP searches usually come from urgent needs. Some customers want the phone number, some want to pay online, some cannot log in, some need an extension, and some are worried about an outage or scam call.
Use the correct official route below. For bill payment and account features, start with My Account. For account questions, call 1-800-342-5397. For emergencies and outages, use the same customer contact number because LADWP lists emergency/outage help as available 24/7.
💳 Pay LADWP bill online
Use this for: paying your LADWP water and power bill through the official online account route.
Before paying: keep your LADWP account number, service address, bill amount, due date and payment method ready.
Safety step: use LADWP.com or My Account directly. Do not trust random payment links from calls, texts or ads.
LADWP 2026 Quick Facts: Phone, Bill Pay, Login and Customer Service
LADWP provides water and power service for Los Angeles customers. The main customer contact number is 1-800-DIAL-DWP, also written as 1-800-342-5397.
For normal account and billing questions, use the Customer Contact Center during listed business hours. For water or power outages and emergency calls, LADWP lists help as available 24/7.
What This LADWP Customer Service Guide Covers
How to Pay an LADWP Bill Online in 2026
The safest online route is the official LADWP website and My Account portal. Use this when you want to view your account, check your balance, pay your bill, confirm due dates or manage account features.
Before you submit payment, check the service address and account number. This is important if you recently moved, manage a rental, help a family member, or received a bill at an old address.
Open official LADWP My Account
Go to LADWP My Account or use the official LADWP bill payment page.
Log in or register
If you already have an online profile, sign in. If not, register using your LADWP account details from the bill.
Verify the account before payment
Check the account number, service address, current balance, due date and any past-due notice before submitting payment.
Choose payment method
Use the payment options shown in the official portal. Do not enter payment information into third-party pages that are not clearly linked from LADWP.
Save the confirmation
After payment, save the receipt, confirmation number or screenshot until the payment posts on your LADWP account.
LADWP My Account Login: What You Can Do Online
My Account is the main online dashboard for many LADWP account tasks. It is useful for paying bills, reviewing account information, requesting payment help and managing online access.
Use login carefully if you manage more than one address. Always confirm the service address before paying, setting payment options or making an account change.
Use My Account to pay your LADWP water and power bill through the official online route.
Review due dates, past-due balance, current charges and account status before taking action.
Request short extra time through account login where available, or call LADWP directly.
Use strong login details and avoid signing in through unknown text-message links.
LADWP Phone Number and Customer Service Hours
The main LADWP customer service number is 1-800-DIAL-DWP, which is 1-800-342-5397. Use this number for account questions, billing help, payment questions, service questions and outage reporting.
Customer Contact Center
1-800-DIAL-DWP
1-800-342-5397
Regular hours
Monday-Friday 7 a.m.-7 p.m.
Saturday 7 a.m.-2 p.m.
| Need | Contact | Hours | Prepare before contact |
|---|---|---|---|
| Account and billing | 1-800-342-5397 | Mon-Fri 7am-7pm, Sat 7am-2pm | Account number, service address, bill amount |
| Emergency/outage | 1-800-342-5397 | 24/7 for emergency and outage calls | Address, outage type, safety details |
| TDD | 1-800-432-7397 | Regular contact center hours; emergency/outage support available 24/7 | Account or service details |
| Appointment booking | 1-888-999-0477 | Used for booking service center appointments | Preferred location and visit reason |
LADWP Phone Payment, Mail Payment and In-Person Payment
Online bill pay is convenient, but many customers still need phone, mail or in-person options. Use mail only when there is enough processing time. If the account is urgent, use a faster official method and call LADWP to confirm status.
| Payment method | Official route | Best for | Caution |
|---|---|---|---|
| Online | My Account | Fast payment and account review | Use only official LADWP login |
| Customer service phone | 1-800-342-5397 | Account questions and urgent payment support | Ask for confirmation details |
| LADWP Payments, P.O. Box 30808, Los Angeles, CA 90030-0808 | Check, money order or cashier’s check with enough mailing time | Do not mail cash | |
| In person | Customer Service Centers | Personal help, cash/check/card options where accepted | Check hours and holiday closures |
LADWP Customer Service Centers: Hours, Appointment Number and Visit Tips
LADWP Customer Service Centers are useful when you need in-person help with payment, account questions, documents or service issues. LADWP lists Customer Service Centers as generally open Monday through Friday from 9 a.m. to 5 p.m., closed holidays.
You can make an appointment to visit a Customer Service Center by calling 1-888-999-0477. LADWP notes that this appointment number is for booking office visits, while account-specific questions should use the main Customer Contact Center.
Account number, service address and bill copy make the visit faster.
Carry identification if you need account access or account changes.
Service centers are generally Monday-Friday, 9 a.m.-5 p.m.
Use 1-888-999-0477 for appointment booking.
Keep receipts, notices and confirmation numbers.
Centers are closed holidays, so check before visiting.
LADWP Payment Arrangements: Longer Time to Pay Balance
If your LADWP balance is too large to pay at once, a payment arrangement may be more useful than a short extension. LADWP lists payment arrangements with no down payment, no interest and no fees.
Residential customers may be able to receive extended time depending on program status. LADWP lists up to 48 months for discount program customers and up to 24 months for non-discount program customers on its residential payment options page.
Review your past-due balance
Log in to My Account and check current charges, past-due amount, due date and any disconnection notice.
Open LADWP payment options
Read the official LADWP residential bill payment options page.
Call or visit to set up arrangement
Call 1-800-342-5397 or visit a Customer Service Center to request a payment arrangement.
Keep paying current bills
A payment arrangement may cover an existing balance, but future bills still matter. Ask how new charges will be handled.
LADWP Payment Extension: When You Need a Little More Time
A payment extension is for customers who need a short additional amount of time to pay the full account balance. It is different from a longer payment arrangement.
LADWP says residential customers can request a payment extension by logging in to their account, calling 1-800-DIAL-DWP, or visiting a Customer Service Center.
Use extension
When you can pay soon, but need a short extra window.
Short-term optionUse arrangement
When the balance is too large and needs a longer repayment schedule.
Longer-term optionLADWP Level Pay: Budgeting Help for Seasonal Bills
Level Pay is designed to help customers spread costs more evenly over time. It can be helpful when seasonal electricity usage makes bills harder to predict, especially during hotter months when air conditioning use increases.
Level Pay is not a replacement for checking your usage or fixing high-bill causes. It is a budgeting tool. Customers should still review actual consumption, payment status and account changes.
Check whether Level Pay fits your household
If your bills spike seasonally but your income is steady, Level Pay may help smooth monthly budgeting.
Use official enrollment routes
Log in to My Account, call 1-800-342-5397, or visit a Customer Service Center to ask about Level Pay.
Review the terms before enrolling
Ask how the monthly amount is calculated, how past-due balances are handled and when adjustments can occur.
LADWP Financial Assistance, Discount Programs and Support Options
LADWP has assistance and discount-related resources for customers who may qualify based on income, age, disability, medical needs, life-support equipment or other program rules.
The best starting point is the official LADWP Assistance Programs page and Financial Assistance Qualification Form. These resources help customers identify which support route may apply.
Check: whether your household may qualify for income-based or special discount programs.
Review: resources for customers with medical or life-support equipment needs.
Use: arrangements, extensions or Level Pay depending on your situation.
Open: the official Financial Assistance Qualification Form to find possible support routes.
How to Report an LADWP Water or Power Outage
If you have a water or power outage, do not treat it like a normal billing question. LADWP says to call the Customer Contact Center at 1-800-DIAL-DWP, and representatives are available 24/7 for emergency and outage calls.
Call LADWP for outage or emergency
Call 1-800-342-5397 for water or power outage help.
Prepare exact address and issue
Have the service address, cross streets, outage type, safety concern and callback phone number ready.
Use self-service outage tools if appropriate
For power outages, LADWP may offer self-service outage reporting or outage map tools through the official website.
Start, Add or Stop LADWP Service
Use LADWP’s official service pages when moving in, moving out, adding service or stopping service. This is important because bill payment and service start/stop requests are separate tasks.
| Task | Official route | Information to prepare |
|---|---|---|
| Start or add service | Start or Add Service | Service address, move-in date, identity/account details |
| Stop service | Stop Service | Account details, stop date, forwarding address if needed |
| Account question | Call 1-800-342-5397 | Account number, service address and contact details |
LADWP Scam Alert: How to Avoid Fake Shutoff Calls and Payment Links
LADWP warns that it does not call customers threatening to turn off water and power service over the phone. If someone pressures you to pay immediately through a strange link, gift card, wire transfer or unusual method, treat it as suspicious.
Hang up if a caller threatens immediate shutoff and demands payment.
Do not click payment links from unknown texts or emails.
Ask for LADWP identification and verify directly if unsure.
Use 1-800-342-5397 to confirm account status.
Type LADWP.com or use My Account directly.
Use LADWP scam-alert guidance and local law enforcement if defrauded.
Official LADWP Phone, Bill Pay, Login and Customer Service Links
Use these official LADWP resources for bill payment, login, customer service, assistance, outage reporting and scam safety.
Payment Options
Payment arrangements, extensions and Level Pay for residential customers.
Payment OptionsAssistance Programs
Discount, financial support and special customer assistance routes.
Assistance ProgramsScam Alert
Learn how to identify and report fake LADWP shutoff or payment scams.
Read Scam AlertLADWP Customer Service Center Map
LADWP has multiple Customer Service Centers. The Central Customer Service Center is commonly used for in-person account help. Always confirm hours and appointment needs before visiting.
LADWP Central Customer Service Center
Use this map for general navigation. Customer Service Centers are generally open Monday through Friday from 9 a.m. to 5 p.m., closed holidays.
LADWP Phone, Bill Pay, Login and Customer Service FAQs
What is the LADWP customer service phone number?
The main LADWP customer service number is 1-800-342-5397, also written as 1-800-DIAL-DWP.
What are LADWP customer service hours?
LADWP lists Customer Contact Center hours as Monday through Friday from 7 a.m. to 7 p.m. and Saturday from 7 a.m. to 2 p.m. Sunday and holidays are closed, with emergency and outage calls available 24/7.
Where can I pay my LADWP bill online?
Use the official LADWP My Account portal or the official bill payment route from LADWP.com.
Can I request an LADWP payment arrangement?
Yes. LADWP lists payment arrangements with no down payment, no interest and no fees. Residential arrangements may extend up to 48 months for discount program customers and up to 24 months for non-discount program customers.
Can I request a payment extension from LADWP?
Yes. LADWP says residential customers can request a short payment extension by logging in to My Account, calling 1-800-342-5397, or visiting a Customer Service Center.
What are LADWP Customer Service Center hours?
LADWP Customer Service Centers are generally open Monday through Friday from 9 a.m. to 5 p.m., closed holidays. Appointment booking is available at 1-888-999-0477.
What is the LADWP TDD number?
LADWP lists Hearing/Speech Impaired TDD contact as 1-800-HEAR-DWP, which is 1-800-432-7397.
How do I report an LADWP outage?
Call 1-800-342-5397 to report water or power outages. LADWP says representatives are available 24/7 for emergency and outage calls.
Does LADWP call and threaten shutoff over the phone?
LADWP says it does not call customers threatening to turn off water and power service over the phone. If a call seems suspicious, hang up and call LADWP directly at 1-800-342-5397.
Where do I find LADWP financial assistance?
Use the official LADWP Assistance Programs page and the Financial Assistance Qualification Form to review possible support programs.
Best Way to Contact LADWP or Pay Your Bill in 2026
For most customers, the best starting point is the official LADWP My Account portal for bill payment and account review. For account questions, call 1-800-342-5397 during Customer Contact Center hours. For outage or emergency issues, use the same number because LADWP lists emergency and outage support as available 24/7.
If your balance is too high, do not ignore it. Check payment arrangements, payment extensions, Level Pay and assistance programs before the account becomes harder to manage. If a caller threatens shutoff and demands immediate payment, hang up and call LADWP directly.