Kingsport Water & Sewer Customer Support, Utility Billing, Office Hours and Emergency Numbers
If you need the Kingsport Water Department phone number, customer service hours, utility bill payment options, water or sewer service setup, emergency water contact, after-hours sewer help, office address or official City of Kingsport resources, this guide gives you the direct route without third-party confusion.
Kingsport Water Department searches usually mean the City of Kingsport Customer Service and Water Services pages. Customers often need to pay a utility bill, start water or sewer service, call customer service, report a water/sewer emergency, report a sewer spill, ask about a new sewer connection or find the City Hall office.
The key customer service number is 423-343-9860. For water, sewer or stormwater emergencies during business hours, use 423-229-9416. After hours, use 423-246-9111.
☎️ Kingsport Customer Service
Use this for: water and sewer customer service, utility billing, account setup, payment questions and City Hall service support.
Before calling: keep your account number, service address, bill copy, payment confirmation and service start details ready.
Safe action: call 423-343-9860 for Customer Service. For emergency water, sewer or stormwater issues, use the emergency numbers instead.
Kingsport Water Department Quick Facts for Customers
The official City of Kingsport Water/Sewer page says customers should contact Customer Service to establish water or sewer service. Customer Service is located in City Hall at 415 Broad Street, Kingsport, TN 37660.
Normal office hours are listed as 8:00 a.m. to 5:00 p.m. Monday through Friday. For utility questions, the key number is 423-343-9860.
What This Kingsport Water Customer Service Guide Covers
Kingsport Water Department Phone Numbers, Hours and Address
For water/sewer billing and account questions, call 423-343-9860. The City lists Customer Service normal office hours as 8:00 a.m. to 5:00 p.m. Monday through Friday.
For water, sewer or stormwater emergencies during business hours, call 423-229-9416. For after-hours emergencies, call 423-246-9111.
| Customer need | Official detail | Best action |
|---|---|---|
| Customer Service / utility questions | 423-343-9860 | Use for water/sewer billing, payment questions and account setup. |
| Normal office hours | Monday-Friday, 8 a.m. to 5 p.m. | Best time to call or visit for non-emergency account help. |
| Customer Service location | City Hall, 415 Broad Street, Kingsport, TN 37660 | Use for in-person service and utility bill questions. |
| Business-hours emergency | 423-229-9416 | Use for water, sewer or stormwater emergencies Monday-Friday, 8 a.m.-5 p.m. |
| After-hours emergency | 423-246-9111 | Use for after-hours water, sewer or stormwater emergencies. |
| Sewer spill reporting | 423-229-9454 | Use to report a sewage overflow or spill. |
| New sewer connection | Building Department: 423-229-9393 | Use for new sewer connection applications and tap-fee process questions. |
How to Pay a Kingsport Water Utility Bill
Kingsport gives customers several payment options, including the official online payment system, automated phone payment, mail, drop box and in-person payment routes.
The City’s Customer Service page points customers to the official Click2Gov online payment system for paying water utility bills, and the payment methods page says secure automated phone payments are available 24/7 by calling 423-343-9860.
Start from the official payment methods page
Open the City’s official Water/Utility Bill Payment Methods page.
Choose online or automated phone payment
Use the official Click2Gov online payment system, or call 423-343-9860 for secure automated phone payment.
Confirm account and payment details
Check your account number, service address, payment amount, due date and payment method before submitting.
Save the confirmation
Keep your confirmation number, payment date and amount until the payment posts correctly to your account.
How to Start Water or Sewer Service in Kingsport
The official Water/Sewer page says customers who need to establish water or sewer service should contact Customer Service. The Application for Water Service page says customers can visit the Customer Portal to start services and can call 423-343-9860 with account setup questions.
New resident?
Use the official Application for Water Service or call Customer Service before your move-in date.
Start serviceNeed account help?
Call 423-343-9860 and ask what details are needed for account setup.
Customer ServiceOpen the official application page
Use the Application for Water Service page.
Prepare service details
Have the service address, customer name, phone number, email, start date and any required identification or account information ready.
Contact Customer Service if unsure
Call 423-343-9860 if you need help with account setup or portal questions.
Kingsport Water, Sewer and Stormwater Emergency Numbers
Kingsport’s official Water Services and Contact Drinking Water pages list emergency contacts for water, sewer and stormwater issues. During normal weekday business hours, call 423-229-9416. After hours, call 423-246-9111.
Call 423-229-9416 Monday-Friday, 8 a.m.-5 p.m.
Call 423-246-9111 outside normal business hours.
Report leaks, outages, pressure issues or suspected main problems.
Report sewer backups, spills or suspected public sewer issues.
Use the emergency route for urgent stormwater problems.
Give address, cross street, landmark and visible hazards.
Call the right number by time of day
Use 423-229-9416 during business hours and 423-246-9111 after hours.
Give the exact location
Report the service address, nearest cross street, side of street, landmark and whether homes, traffic or public safety are affected.
Explain what you see
Say whether the problem is a water leak, no water, low pressure, sewer overflow, stormwater issue, street flooding or unknown utility problem.
How to Report a Kingsport Sewer Spill or Overflow
Kingsport Sewer Maintenance says customers can help by letting the City know if they see or suspect a sewage overflow. The official Sewer Maintenance page says to call 423-229-9454 to report a spill.
Stay away from the spill
Treat sewage as contaminated. Keep children and pets away from the area.
Call Sewer Maintenance
Call 423-229-9454 to report the sewage overflow or spill.
Give clear location details
Give the address, nearest landmark, whether sewage is entering a building, and whether it is in a yard, street, creek, drain or manhole area.
New Sewer Connection Help in Kingsport
The official Sewer Maintenance page says customers applying for a new sewer connection should contact the Building Department at 423-229-9393. It says an application form must be completed and a tap fee is required before a work order can be generated for sewer maintenance to schedule work.
Call the Building Department
Call 423-229-9393 if you need a new sewer connection.
Ask about the application and tap fee
Confirm the form, required property details, tap fee, inspection requirements and whether a lateral construction fee may apply.
Wait for work order process
The official page says a work order can be generated after the application and required fee process.
Kingsport Water Utility Bill Payment Methods
The City lists several routes for water utility payment. The best method depends on urgency, whether you want confirmation quickly, and whether you prefer online, phone, mail, drop box or in-person payment.
| Payment method | Official route | Best use | Smart caution |
|---|---|---|---|
| Online | Click2Gov through City Customer Service page | Secure payment with credit/debit card through the official system. | Start from KingsportTN.gov to avoid unofficial payment sites. |
| Automated phone | 423-343-9860 | 24/7 secure automated payment by phone. | Keep account and payment details ready. |
| Use the address listed on official bill/payment instructions | Non-urgent payment when mailing time is not a problem. | Do not mail cash and mail early enough for processing. | |
| Drop box | City drop box listed in official customer service updates | After-hours check or money order drop-off. | Keep proof and avoid cash. |
| In person | City Hall Customer Service, 415 Broad Street | Customer service help plus payment support. | Visit during normal office hours. |
Kingsport Public Works Water-Related Contacts
Kingsport Public Works lists several related contacts that can help customers route the right issue. Customer Service Center handles Water Utility Billing, while Engineering handles project management, drafting/design, inspection and surveying.
423-343-9860: water utility billing and account questions.
423-229-9475: project management, drafting/design, inspection and surveying.
423-245-2167: stormwater utility management questions.
423-229-9451: related public works issues that are not water billing.
Kingsport Water Customer Service Hours and Visit Tips
The official Water/Sewer page lists normal Customer Service office hours as 8:00 a.m. to 5:00 p.m. Monday through Friday. The office is located in City Hall at 415 Broad Street, Kingsport, TN 37660.
Bring a recent bill or account number for billing questions.
For account setup or changes, bring identification and service address details.
Confirm accepted payment types before visiting.
Have your start date and address ready for new service.
Call 423-343-9860 if you are unsure what documents are needed.
Use emergency numbers for urgent water, sewer or stormwater issues.
What to Say When You Call Kingsport Water Customer Service
A prepared call helps you avoid repeat calls. Billing, service setup, emergency and sewer issues each need different information.
| Your issue | Say this | Best contact |
|---|---|---|
| Water utility bill question | “My account number is __ and I need help with my water utility bill.” | 423-343-9860 |
| Start service | “I need to establish water/sewer service at [address] starting [date].” | 423-343-9860 |
| Business-hours emergency | “There is a water/sewer/stormwater emergency at [location].” | 423-229-9416 |
| After-hours emergency | “This is an after-hours water/sewer/stormwater emergency at [location].” | 423-246-9111 |
| Sewer spill | “I need to report a suspected sewage overflow/spill at [location].” | 423-229-9454 |
Kingsport Water Customer Service Office Map
Kingsport Water and Sewer Customer Service is located in City Hall at 415 Broad Street, Kingsport, TN 37660. Visit during normal office hours for billing, payment and account support.
Kingsport City Hall Customer Service
Use this map for the City Hall customer service location. Confirm current hours before visiting.
Official Kingsport Water Department Links Customers Should Use
Use official City of Kingsport pages for customer service, payment, water/sewer setup, water services and sewer contacts. This helps avoid outdated numbers and third-party payment confusion.
Water/Sewer Customer Service
Official page for water/sewer service setup, customer service phone, office hours and City Hall location.
Open Water/Sewer PageCustomer Service
Main Customer Service page with water utility bill payment and new residential service links.
Open Customer ServicePayment Methods
Official payment options including online, automated phone, mail, drop box and in-person payment routes.
Open Payment MethodsApplication for Water Service
Official page for starting water service and contacting Customer Service for account setup questions.
Open Application PageWater Services
Official Water Services page with emergency contacts for water, sewer and stormwater issues.
Open Water ServicesContact Drinking Water
Official drinking water contact page with emergency contact information.
Open Drinking Water ContactContact Sewers
Official sewer contact page with water and sewer maintenance details.
Open Sewer ContactSewer Maintenance
Official page for sewer overflow reporting and new sewer connection guidance.
Open Sewer MaintenancePublic Works Contacts
Official contact list for Customer Service Center, Engineering, Stormwater and related Public Works contacts.
Open Public Works ContactsKingsport Water Department Customer Service FAQs
What is the Kingsport Water Department customer service phone number?
The City of Kingsport lists Customer Service at 423-343-9860. Use this number for water/sewer billing, payment questions and account setup help.
What are Kingsport Water Department office hours?
The official Water/Sewer page lists normal office hours as 8:00 a.m. to 5:00 p.m. Monday through Friday.
Where is Kingsport Water Customer Service located?
Kingsport Water and Sewer Customer Service is located in City Hall at 415 Broad Street, Kingsport, TN 37660.
How do I pay my Kingsport water bill by phone?
Call the automated phone payment system at 423-343-9860. The City says secure automated phone payments are available 24/7.
Can I pay my Kingsport water bill online?
Yes. The City Customer Service pages link to Click2Gov, the online payment system for water utility bill payment and other city payments.
How do I start water or sewer service in Kingsport?
To establish water or sewer service, contact Customer Service at 423-343-9860 or use the official Application for Water Service page.
What number do I call for Kingsport water, sewer or stormwater emergencies during business hours?
Call 423-229-9416 Monday through Friday from 8 a.m. to 5 p.m. for water, sewer or stormwater emergencies.
What number do I call for after-hours water or sewer emergencies in Kingsport?
For after-hours water, sewer or stormwater emergencies, call 423-246-9111.
How do I report a sewer spill in Kingsport?
Kingsport Sewer Maintenance says to call 423-229-9454 to report a sewage overflow or spill.
Who do I call for a new sewer connection in Kingsport?
For a new sewer connection, Kingsport Sewer Maintenance says to contact the Building Department at 423-229-9393. An application form and tap fee are required before a work order can be generated.
Best Way to Contact Kingsport Water Customer Service Quickly
For water/sewer billing, payment questions or starting service, call 423-343-9860 or visit Customer Service at 415 Broad Street, Kingsport, TN 37660 during normal office hours.
For water, sewer or stormwater emergencies, use 423-229-9416 during business hours and 423-246-9111 after hours. For sewage overflow reporting, call 423-229-9454.