Hattiesburg Water Department 2026: Bill Pay, Phone, Address & Service Help
Hattiesburg water customers usually need one clear action: pay the water bill, call the Water Billing Office, find the South Park Avenue office, set up bank draft, use a community drop box, start water/sewer service, understand the minimum bill, report a leak, or reach the Action Line after a water or sewer problem. This guide turns the official City of Hattiesburg Water & Sewer pages into a fast, practical hub with exact payment routes, phone numbers, address details, service requirements, meter-leak clues, rate notes and official links in one mobile-friendly page.
Choose the Hattiesburg Water Task You Need Right Now
Hattiesburg Water Department Contacts Users Actually Need
| Need | Official detail | Use this for |
|---|---|---|
| Water Billing Office | 105 South Park Avenue, Hattiesburg, MS 39401; 601-545-4634; water@hattiesburgms.com | Bill payment, account inquiry, rates, bank draft and in-person/drive-thru payment. |
| Water Billing phone directory route | 601-545-4631 | Billing route listed in City phone directory. |
| Water and Sewer Main Office | 601-545-4530 | Water and sewer department routing. |
| After-hours water contact | Water Plant #2: 601-545-4630 | After-hours water/sewer issues when the billing office is closed. |
| Action Line | 601-545-4500 | Water/sewer service issues, garbage/trash/recycling and City service concerns. |
| Engineering | 212 West Front Street, Hattiesburg, MS 39401; 601-545-4640 | New connections where service has never been established and water/sewer infrastructure projects. |
| Mail payment | Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897 | Mailing check or money order payment with account details. |
How to Pay a Hattiesburg Water Bill Online
Open the official City Water & Sewer payment route
Start from the City’s Water & Sewer page and click the official online billing link.
Use Xpress-Pay only from the official route
The City online payment link routes to Xpress-Pay. Confirm the account, service address and amount before submitting payment.
Check the fee before payment
The City notes that online billing fees apply. Review the fee screen before submitting card or bank details.
Save confirmation
Save the confirmation number, amount, account number, date, payment method and email receipt until the balance updates.
Hattiesburg Water Bill Payment Options
| Payment method | Official detail | Best use |
|---|---|---|
| Online | Official online billing link from City Water & Sewer page; fees apply. | Fast payment when you can verify the account and accept the fee. |
| Phone | Credit card payment by calling Water Billing Office at 601-545-4634. | Card payment by phone or account/payment question. |
| Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. | Non-urgent check/money order payment. | |
| Bank draft | Submit a voided check to the office at 105 South Park Avenue. | Recurring automatic payment setup. |
| Community drop boxes | Cloverleaf Mall, Starbucks on Hardy Street, Water Billing Office and Engineering Building at 212 West Front Street. | Local drop-off when payment is not at shutoff risk. |
| In person | Water Billing Office, 105 South Park Avenue. Office payment window: 8 AM-4 PM. Drive-thru: 8 AM-5 PM. | Account support, receipt, payment question or bank draft setup. |
Hattiesburg Water Bill Drop Box Locations
| Drop box | Official location detail | Use note |
|---|---|---|
| Water Billing Office | 105 South Park Avenue | Best when you need to pair drop-off with office support. |
| Cloverleaf Mall | Community drop box listed by the City. | Local drop-off route; verify current access if using after hours. |
| Starbucks on Hardy Street | Community drop box listed by the City. | Convenient Hardy Street drop-off route. |
| Engineering Building | 212 West Front Street | Downtown drop-off near Engineering route. |
How to Start Hattiesburg Water and Sewer Service
| Customer type | Official requirement | Practical step |
|---|---|---|
| Residential customer | Valid photo ID, social security card and $75 deposit. | Bring documents and deposit to the Billing Office or call first to confirm acceptable submission method. |
| Commercial customer | Tax ID number and $75 deposit; some commercial accounts may have higher deposit. | Call Water Billing for exact commercial deposit and document requirements. |
| Service already exists | Normal account setup through Billing Office. | Prepare start date, service address, ID and billing contact information. |
| Service never established | New application with Engineering required; allow ten business days for connection; additional fees may apply. | Contact Engineering at 601-545-4640 before planning move-in or construction timing. |
Current Hattiesburg Residential Rates and Minimum Bill Snapshot
| Rate item | City-listed amount | What it means |
|---|---|---|
| New customer deposit | $75 | Required for new service setup. |
| Minimum bill for water | $23.33 | Minimum based on 0-3,000 gallons consumption. |
| Minimum bill for sewer | $23.33 | Minimum sewer amount; City says sewer bill is calculated at 100% of water consumption. |
| Garbage rate | $17 | Residential garbage charge listed on Water & Sewer page. |
| Total minimum bill | $63.66 | Listed minimum total for the combined services. |
| Additional water | $7.03 per 1,000 gallons | Additional cost above the 0-3,000 gallon minimum. |
| Additional sewer | $7.03 per 1,000 gallons | Additional sewer cost above the minimum. |
Hattiesburg Water Bill Higher Than Normal? Use the Meter Leak Check
The City says your bill is based on water measured by the meter and recommends checking for leaks immediately when a bill is higher than normal.
Turn off all water inside and outside
Make sure faucets, toilets, hose bibs, washing machines, irrigation and other water-using fixtures are off.
Look at the meter’s red indicator
The City explains that movement on the red indicator means water is moving through the meter and may be leaking somewhere on your side.
Check meter box water carefully
Meter boxes can hold rain, sprinkler water or runoff. If those are not the cause and water is in the box, check whether the meter indicator is moving.
Call the correct route
Billing question → Water Billing Office. Field issue or service leak concern → Action Line or Water/Sewer route.
| Clue | Likely meaning | Next step |
|---|---|---|
| Red indicator moves when all water is off | Water is moving through the meter and may indicate a customer-side leak. | Check toilets, fixtures, irrigation, hose bibs, water heater and visible plumbing. |
| Water in meter box but red indicator is not turning | City page says this may be a service leak, which is on the City side of the meter. | Report through Action Line or Water/Sewer route. |
| Bill spike after irrigation season | Outdoor use or leaks can create high consumption. | Check sprinkler zones, timers, broken heads and wet spots. |
| Sewer bill rose with water bill | City says sewer is calculated by water consumption at 100%. | Fix water leak quickly because it can affect both charges. |
How Hattiesburg Meters Are Read and Why That Matters
Automated meter reading
The City says it uses an automated meter reading system that collects meter information through a radio signal and transfers it to a central database for billing.
Meter accuracy note
The City explains that a meter measures water coming through it, does not speed up, and as it ages it generally slows or eventually stops registering.
Use the Hattiesburg Action Line for Water and Sewer Service Concerns
The City says water/sewer, garbage, trash and recycling issues submitted to the Action Line are opened as work orders for the responsible department and placed in the queue for resolution.
| Issue | Best route | Have ready |
|---|---|---|
| Water leak | Action Line: 601-545-4500 | Address, cross street, leak location, photos if safe and time noticed. |
| Sewer issue | Action Line or after-hours water plant if urgent outside office hours. | Address, affected drains, backup location and whether neighbors are affected. |
| Unplanned water outage near project area | Action Center / Action Line | Project street, address and whether neighbors are affected. |
| Water/sewer concern with supporting photo | Action Line online form | Name, email, phone, category, address, message and supporting image/PDF if needed. |
Hattiesburg Water Quality Reports
The City Water & Sewer page lists recent water quality reports and says the City provides customers with a reliable supply of safe, clean water and environmentally effective sewage collection and treatment.
| Report year | Official page location | Use it for |
|---|---|---|
| 2025 | Water & Sewer page water quality reports section | Latest listed consumer water quality reference. |
| 2024 | Water & Sewer page water quality reports section | Recent water quality history. |
| 2023 | Water & Sewer page water quality reports section | Earlier water quality reference. |
| 2022 | Water & Sewer page water quality reports section | Earlier water quality reference. |
| 2021 | Water & Sewer page water quality reports section | Earlier water quality reference. |
Water and Sewer Improvement Projects: When Construction Affects Service
The City’s Comprehensive Water & Sewer Improvement Projects page says Engineering works on water and sewer infrastructure projects throughout Hattiesburg, and project work can sometimes involve temporary water loss or unexpected outages.
| Project-related issue | Official route | User action |
|---|---|---|
| Known project area | Water & Sewer Improvement Projects page | Check whether your street/neighborhood is listed before reporting. |
| Planned outage notice | Contractor or City notice | Save notice, time window and contact route. |
| Unexpected outage | Action Line: 601-545-4500 | Report address, project street and whether neighbors are affected. |
| New connection where service never existed | Engineering: 212 West Front Street; 601-545-4640 | Allow ten business days and expect possible additional fees. |
What to Say When Calling Hattiesburg Water Billing or Action Line
| Situation | Say this | Have ready |
|---|---|---|
| Payment not posted | “I made a water bill payment and need to confirm whether it posted.” | Account number, service address, payment date, amount, method and confirmation number. |
| Start service | “I need to start Hattiesburg water/sewer service at this address.” | Photo ID, social security card or tax ID, $75 deposit, service address and start date. |
| High bill | “My bill is higher than normal. I checked the meter red indicator and possible leaks.” | Bill period, usage, meter observation, leak repair notes and account number. |
| Water leak | “I am reporting a water leak at this exact location.” | Address, cross street, meter box status, photos, visible water flow and callback number. |
| Sewer issue | “I am reporting a sewer issue at this address.” | Affected drains, backup location, time started, photos if safe and neighbor status. |
| New connection | “Service has never been established here. I need Engineering’s new connection process.” | Property address, ownership/lease info, project details and contact info. |
Hattiesburg Water Billing Office Map and Visit Checklist
Water Billing Office
Address: 105 South Park Avenue, Hattiesburg, MS 39401.
Phone: 601-545-4634.
In-person payment: 8 AM-4 PM.
Drive-thru: 8 AM-5 PM.
Official Hattiesburg Water Department Links
Water & Sewer
Payment methods, Water Billing Office, rates, quality reports, meter FAQs and sewer billing explanation.
Open Water & SewerOnline Billing
Xpress-Pay route linked by the City Water & Sewer page. Fees apply.
Open Online BillingCity Services
New water/sewer service requirements, deposit details and Action Line route.
Open City ServicesReport Water/Sewer Issue
Submit water leak, sewer issue, drainage or other service concern.
Open Action LinePhone Directory
Water and Sewer main office, after-hours and Water Billing phone routes.
Open Phone DirectoryWater/Sewer Improvements
Infrastructure project list, Engineering contact and outage notices.
Open Improvement ProjectsEngineering Route
Use when service has never been established or a new connection is needed.
Open Engineering InfoCity of Hattiesburg
Main City website for updates, departments, notices and current contact routing.
Open City WebsiteHattiesburg Water Department Bill Pay, Phone, Address and Service FAQs
What is the Hattiesburg Water Billing Office phone number?
The City Water & Sewer page lists the Water Billing Office at 601-545-4634. The City phone directory also lists Water Billing at 601-545-4631, Water and Sewer Main Office at 601-545-4530, and After Hours Water Plant #2 at 601-545-4630.
Where is the Hattiesburg Water Billing Office?
The official Water Billing Office address is 105 South Park Avenue, Hattiesburg, MS 39401.
How do I pay my Hattiesburg water bill online?
Use the online billing link from the City of Hattiesburg Water & Sewer page. The City route links to Xpress-Pay and notes that fees apply.
Can I pay by phone?
Yes. The City says customers can make a credit card payment by calling the Water Billing Office at 601-545-4634.
Where do I mail a water bill payment?
Mail payments to Hattiesburg Water Billing, PO Box 1897, Hattiesburg, MS 39403-1897. Include your account number and service address.
Where are Hattiesburg water bill drop boxes?
The City lists drop boxes at Cloverleaf Mall, Starbucks on Hardy Street, the Water Billing Office and downtown at the Engineering Building, 212 West Front Street.
How do I set up bank draft?
The City says to submit a voided check to the office at 105 South Park Avenue to set up bank draft.
What do I need to start residential water service?
Residential customers need a valid photo ID, social security card and a $75 deposit.
What do commercial customers need?
Commercial customers need a tax ID number and a $75 deposit. The City notes some commercial accounts may have a higher deposit and says to call Water Billing for more information.
What if water service has never been established at the property?
The City says a new application with Engineering is required, to allow ten business days for connection, and additional fees may be determined by the Department of Engineering for new connections.
What is the current minimum residential bill?
The City lists $23.33 minimum water, $23.33 minimum sewer, $17 garbage rate and $63.66 total minimum bill. The minimum is based on 0-3,000 gallons.
How much is additional water or sewer usage?
The City lists additional cost per 1,000 gallons as $7.03 for water and $7.03 for sewer.
Who do I call for water or sewer service issues?
Use the Action Line at 601-545-4500 for water/sewer service concerns. After hours, the phone directory lists Water Plant #2 at 601-545-4630.
Why is my Hattiesburg bill higher than normal?
The City says the bill is based on water measured by the meter and recommends checking for leaks. If the red indicator moves when all water is off, water may be moving through the meter somewhere on the customer side.
Why is my sewer bill the same as my water bill?
The City says the sewer bill is calculated by water consumption at 100%, meaning the sewer bill costs the same as the water bill.
Best Way to Use the Hattiesburg Water Department Page
This page is built for Hattiesburg customers who need direct action, not filler. Every section above gives the official phone number, payment route, address, rate clue, service requirement, leak-check step or reporting path needed to solve a water bill or service issue quickly.
Editorial note: This independent guide summarizes official City of Hattiesburg Water & Sewer, City Services, Action Line, Phone Directory and Engineering resources for easier public use. Payment links, fees, deposit requirements, phone routing, drop box access, mailing addresses, office hours, rates, service requirements, emergency contacts and water quality report links can change. Confirm final details on official hattiesburgms.com pages or your current water bill before paying, mailing documents, requesting service or relying on rates.