Greenville MS Water Service Connection, Department Phone Numbers, City Hall Help and Online Bill Pay
If you need to start a new water account in Greenville, Mississippi, transfer service, pay a water bill, ask about a meter, report a city service concern, or find the right Water Department phone number, this guide explains the official route and what to prepare before you call.
Greenville MS Water Department service is connected with City of Greenville support and Public Works water maintenance. For new service connection or account setup, the safest route is to call the Water Department numbers first and confirm the current application, deposit and activation requirements.
🆕 Starting water service or opening a new account?
Water Department: Call 662-378-1578 or 662-378-1579 for current water department instructions.
City Hall help: Call 662-378-1500 if you are unsure which office handles your new service, billing or payment question.
Bill payment: Use the official City of Greenville Paystar bill payment page from the City website.
Greenville MS Water Department New Service Quick Facts
The City Clerk FAQ says the Water Department phone numbers are 662-378-1578 and 662-378-1579. The City of Greenville main phone number is 662-378-1500.
The City lists its address as 340 Main Street, P.O. Box 897, Greenville, MS 38701, with business hours from 8am to 5pm, Monday through Friday. The City website also provides an official Pay Water Bill link.
What This Greenville MS Water New Service Guide Covers
How to Start New Water Service in Greenville Mississippi
For a new water service connection or new utility account in Greenville, call the Water Department first. The City’s own FAQ points water department questions to 662-378-1578 or 662-378-1579.
Because local deposit rules, service activation timing and documentation can change, do not rely on old third-party instructions. Confirm current requirements directly with the Water Department or City Hall.
Confirm the address is inside Greenville city service
Have the exact service address ready. Some addresses near Greenville may use a different provider, county utility, association or private system.
Call the Water Department
Call 662-378-1578 or 662-378-1579 and ask for new water service connection or account setup instructions.
Ask about documents and deposit
Ask whether you need photo ID, lease, closing statement, service application, landlord approval, deposit, prior balance clearance or in-person visit.
Confirm activation timing
Ask when service can be turned on, whether meter access is required, whether someone must be present, and when your first bill will arrive.
Greenville MS Water Department Phone Numbers
The City Clerk FAQ gives two Water Department numbers: 662-378-1578 and 662-378-1579. The main City of Greenville phone number listed on the website is 662-378-1500.
| Need | Official contact | Use it for |
|---|---|---|
| Water Department | 662-378-1578 | New service, water department questions, account routing. |
| Water Department backup | 662-378-1579 | Water department support when the first line is busy. |
| City Hall main phone | 662-378-1500 | General City routing, office guidance and department transfer. |
| Action Line | 378-1534 | City service concerns, tracking number and complaint routing. |
Greenville City Hall Address and Business Hours
The City of Greenville website lists the City address as 340 Main Street, P.O. Box 897, Greenville, MS 38701. Business hours are listed as Monday through Friday, 8am to 5pm.
City Hall
Main City office address and department routing point.
340 Main StreetBusiness Hours
Posted City business hours for public support.
Mon-Fri 8am-5pmHow to Pay Your Greenville MS Water Bill Online
The official City of Greenville homepage includes a Pay Water Bill button that points to the City of Greenville bill payment page through Paystar. Use the official City website or direct Paystar link when paying.
Start from the official City website
Open greenvillems.org and use the official Pay Water Bill button.
Use the City Paystar payment page
You can also open the official City of Greenville Paystar bill payment page.
Confirm account details before paying
Check account number, name, service address, balance and payment method before submitting.
Save confirmation
Save the payment confirmation, date, amount and account details until the payment posts.
Greenville Public Works Water, Sewer and Wastewater Support
The Public Works page says the department manages infrastructure through divisions including Water, Sewer and Wastewater. It also says the Water Maintenance Division maintains water lines, valves, fire hydrants, water wells and storage tanks to support a continuous safe drinking water supply.
Use Water Department for account setup first
For new service, billing or account questions, start with the Water Department phone numbers.
Use Public Works context for infrastructure issues
If the issue involves water lines, hydrants, valves, wells, tanks, sewer lines or wastewater, explain that clearly when calling.
Give exact location for field issues
For leaks, low pressure, street water, hydrant damage or sewer-related problems, give the exact address, intersection and visible symptoms.
Move, Transfer or Close Greenville MS Water Service
If you are moving within Greenville, moving out, selling a property, renting a new unit or taking over a previous tenant’s account, call before the move date. Ask whether Greenville requires a new account, transfer request, final reading or deposit update.
Prepare old and new address
Have your current service address, new service address, move date, account number and forwarding address ready.
Call the Water Department
Call 662-378-1578 or 662-378-1579 and ask for transfer or final bill instructions.
Confirm final reading and balance
Ask how final reading, final bill, old balance, deposit and new service activation will be handled.
Greenville MS Water Service Issue, Leak or Low Pressure Concern
For water service issues, prepare details before calling. A low-pressure issue at one faucet is different from a whole-property issue, and a private plumbing leak is different from water in the street or at a public line.
Check the scope of the problem
Check whether the issue affects one faucet, the whole property, nearby neighbors, the meter area or the street.
Call with location details
Call the Water Department and provide the service address, nearest cross street, start time, visible leak location and callback number.
Use Action Line for city service tracking when appropriate
If the issue is a city service concern and you need a tracking request, use the Action Line route listed below.
Greenville Action Line for City Service Concerns
The City’s Action Line page says an attendant is available Monday through Friday from 8am to 5pm. It says residents can stop by the front desk at City Hall, call the Action Line at 378-1534, or submit a problem by email.
The page also says the Action Line clerk logs concerns into citywide software, notifies the appropriate department and gives the caller a tracking number to check the status.
Use Action Line for city service concerns
Call 662-378-1534 if you need a city service concern logged and routed.
Ask for the tracking number
Save the tracking number so you can follow up later.
Use Water Department for account tasks
For new water service, billing or account setup, still call the Water Department numbers first.
Checklist Before Calling Greenville MS Water Department
Before calling for new service connection, prepare the details that help the office locate the property and explain the current account status.
| Check | What to prepare |
|---|---|
| Service address | Full Greenville MS service address, unit number and nearest cross street. |
| Applicant details | Legal name, phone number, email and mailing address. |
| Move date | Requested service start date or move-in date. |
| Property proof | Lease, closing statement, landlord approval or ownership document if requested. |
| Payment question | Ask about deposit, old balance, payment method and first bill date. |
| Meter status | Ask whether the meter is active, off, locked, missing, damaged or needs inspection. |
What to Say When Calling for Greenville MS New Water Service
A clear call script helps the office understand whether you are starting new service, transferring service, paying a bill or reporting a water problem.
| Situation | Example wording | Best route |
|---|---|---|
| New service | “I need to start water service at this Greenville address.” | 662-378-1578 / 1579 |
| Move or transfer | “I am moving and need to transfer or close my water account.” | Water Department |
| Pay bill | “I need help paying or confirming my water bill.” | Official Paystar page / City support |
| Field issue | “There is a visible water leak/low pressure/no water at this location.” | Water Department / Public Works route |
| City service complaint | “I need to log a city service request and get a tracking number.” | Action Line |
Greenville City Hall Map and Visit Guidance
The City of Greenville lists City Hall at 340 Main Street, Greenville, MS 38701. Use this map for City Hall location reference, but call before visiting to confirm where new water service is handled.
City of Greenville City Hall
Use this map for City Hall reference. For new water service, call the Water Department numbers first.
Official Greenville MS Water Department and City Links
Use these official City of Greenville resources for water bill payment, Water Department routing, Public Works water maintenance, Action Line service requests and City Hall contact details.
City of Greenville Home
Main City website with contact details and Pay Water Bill button.
Open City WebsitePay Water Bill
Official City of Greenville bill payment route through Paystar.
Open Paystar PaymentPublic Works
Water, sewer, wastewater and infrastructure maintenance information.
Open Public WorksGreenville MS Water Department New Service Connection FAQs
What is the Greenville MS Water Department phone number?
The City Clerk FAQ says to call 662-378-1578 or 662-378-1579 for the Water Department.
How do I start new water service in Greenville Mississippi?
Call the Water Department at 662-378-1578 or 662-378-1579 and ask for current new service connection, deposit, document and activation requirements.
What is the City of Greenville main phone number?
The main City of Greenville phone number listed on the official website is 662-378-1500.
Where is Greenville City Hall located?
The City lists its address as 340 Main Street, P.O. Box 897, Greenville, MS 38701.
What are City of Greenville business hours?
The official City website lists business hours as Monday through Friday, 8am to 5pm.
How do I pay my Greenville MS water bill online?
Use the official City of Greenville website and click Pay Water Bill, or use the official City of Greenville Paystar bill payment page.
Who maintains water lines and fire hydrants in Greenville MS?
The Public Works page says the Water Maintenance Division maintains water lines, valves, fire hydrants, water wells and storage tanks.
Can I use the Action Line for water service concerns?
The Action Line is for city service concerns and gives callers a tracking number. For account setup or new water connection, call the Water Department first.
What should I prepare before calling for new water service?
Prepare the service address, applicant name, phone number, email, mailing address, move-in date, lease or ownership document if requested, and deposit/payment questions.
Is this guide for Greenville Mississippi?
Yes. This guide is for Greenville, Mississippi and official City of Greenville resources.
Best Way to Start Greenville MS Water Service in 2026
For a new water service connection in Greenville, Mississippi, call the Water Department at 662-378-1578 or 662-378-1579. If you are unsure where to start, call the main City number at 662-378-1500.
Before calling, prepare the service address, move-in date, applicant information, photo ID, lease or ownership document if requested, and questions about deposit and activation timing. For existing bills, use the official City website’s Pay Water Bill link through Paystar.
Editorial note: This guide is informational and helps Greenville, Mississippi residents find official water service resources faster. Phone numbers, office locations, payment links, deposit rules, service connection procedures and business hours can change, so always confirm final details directly on official greenvillems.org and official City payment pages before taking action.