Flint Water Customer Service Phone, Office Hours, Bill Pay and Emergency Help
If you need the Flint Water Department phone number, customer service hours, pay-by-phone number, water bill payment link, shut-off notice instructions, City Hall office address, Clio Road drive-thru bill pay hours, or 24/7 water emergency contact, this guide gives you the official route without confusion.
Flint Water Department searches usually fall into two different groups. Billing, account, payment and shut-off notice questions go through City of Flint Customer Service. Active water problems, dark water, leaks from the ground, running hydrants and urgent water concerns should go to the Water Emergency / Water Service Center line.
The most important customer number is 810-766-7015. For water emergencies, use 810-766-7202, which the City lists as monitored 24/7 for emergency response. For automated payment by phone, use 877-524-0361.
☎️ Customer service and billing help
Use this for: water bill questions, account help, payment confirmation, billing problems, shut-off notice questions and general customer support.
Before starting: keep your account number, service address, payment confirmation, shut-off notice, ID and preferred payment method ready.
Safe action: use official cityofflint.com pages or call the official numbers. Do not trust random payment links or urgent scam calls.
Flint Water Department Customer Service Quick Facts
For Flint water bill and account questions, the official Customer Service phone number is 810-766-7015. The City lists the customer service location at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502, with hours Monday through Friday, 9 a.m. to 5 p.m..
For urgent water problems, use the official Water Emergency number: 810-766-7202. The City says this line is monitored 24/7 for emergency response.
What This Flint Water Customer Service Guide Covers
Flint Water Customer Service Phone, Fax, Location and Hours
The City of Flint Customer Service Center is part of the Finance Department and handles billing and collection for water and sewer bills along with other city bills. For water bill questions, payment issues, account questions and shut-off notice concerns, start here.
| Need | Official detail | Best use |
|---|---|---|
| Customer Service phone | 810-766-7015 | Billing, account, payment and water bill questions. |
| Fax | 810-238-8481 | Document transmission where accepted by the city. |
| Pay by phone | 877-524-0361 | Automated water bill payment by phone. |
| Location | 1101 S. Saginaw St., 1st Floor, Flint, MI 48502 | In-person City Hall customer service. |
| Hours | Monday-Friday, 9 a.m.-5 p.m. | Normal customer service visit or call planning. |
Call the correct number
For billing and water account questions, call 810-766-7015.
Have account details ready
Keep your water account number, service address, payment confirmation, shut-off notice and ID ready before speaking with customer service.
Visit City Hall if needed
For in-person help, use the City Hall customer service location at 1101 S. Saginaw St., 1st Floor.
How to Pay Your Flint Water Bill Online
The official City of Flint Pay Water Bill page directs customers to online water and sewer bill payment through the city’s payment portal. The Online Services page also states that Flint water and sewer bills can be paid online with debit or credit card through the InvoiceCloud online portal.
If your payment is routine, online payment is usually straightforward. If the payment is related to a shut-off notice, you must be more careful because the official page gives extra instructions.
Open the official Pay Water Bill page
Review payment restrictions
If you are restoring water service or paying a shut-off notice, read the official page carefully before submitting payment.
Enter account and payment details
Use your account number, service address and payment method. Make sure the account shown on the payment screen is correct.
Save confirmation
Keep the payment confirmation number, date, amount and payment method until your account reflects the payment correctly.
Flint Water Pay by Phone Number and Payment Tips
The City of Flint Customer Service page lists 877-524-0361 as the Pay by Phone number. This can be useful if you want to pay without visiting City Hall or using the web portal.
Keep your water account number ready before calling.
Confirm the payment is for the correct property.
Have card or accepted payment details ready.
Write down the confirmation number before hanging up.
Call Customer Service if payment is on or after due date.
Use the official number, not a number from a suspicious call.
Flint Water Shut-Off Notice Payment: What to Do Carefully
The official Flint Pay Water Bill page gives two important warnings for shut-off situations. First, credit/debit card payments only can be made online to restore water service. Second, no e-checks are accepted on a shut-off notice.
The page also says that if you are paying a shut-off notice on or after the due date, you must contact Customer Service to confirm your payment to avoid disconnection or additional fees.
Read the shut-off notice
Check the due date, amount, account number and any instructions printed on the notice.
Contact Customer Service for the correct amount
The official page tells customers to contact the Customer Service Center at 810-766-7015 for the correct amount needed.
Use the correct payment method
For restoring water service, the official page says credit/debit card payments only can be made online, and no e-checks are accepted on a shut-off notice.
Confirm payment after paying
If paying on or after the due date, call Customer Service to confirm payment and avoid disconnection or additional fees.
Flint Water Emergency Phone Number and When to Use It
The official Water Emergency directory says to call immediately to report problems with your water. The listed phone number is 810-766-7202, and the hours are monitored 24/7 for emergency response.
Use this line when the issue is not just a bill question. Examples include water leaking from the ground, dark water, a running hydrant, serious water service problems or urgent concerns that need field response.
Decide if it is urgent
Use emergency reporting for water leaks, running hydrants, dark water, water service problems or other urgent water conditions.
Call 810-766-7202
Call 810-766-7202 and clearly say you are reporting a water emergency or urgent water problem.
Give exact location details
Provide the address, nearest cross street, visible condition, whether water is flowing, and whether nearby properties are affected.
Stay safe while waiting
Avoid unsafe water, broken pavement, icy areas, water near electrical equipment or flooded zones.
Water Service Center Help for Leaks, Dark Water and Hydrants
The City’s Utilities and Water page explains that the Water Service Center handles water distribution and sewer maintenance work. It also tells residents to call if they have a water problem, dark water, water leaking out of the ground, or a running fire hydrant.
Call for reporting: Do not guess the cause. Report the issue and give location details.
Call immediately: Water coming from the ground can indicate a main or service issue.
Report it: Running hydrants can affect pressure, safety and water operations.
Use Customer Service: Bills and payments go through 810-766-7015.
City of Flint Service Center at 4805 Clio Road
The City of Flint Service Center is listed at 4805 Clio Road, Flint, MI 48504. The official directory lists drive-thru bill pay hours as Tuesday through Friday, 10 a.m. to 6 p.m. and Saturday, 10 a.m. to 2 p.m..
Use City Hall for
General customer service, billing questions and in-person support at 1101 S. Saginaw St.
Customer ServiceUse Clio Road for
Drive-thru utility and tax payments during listed drive-thru bill pay hours.
Drive-thru payFlint Water Bill Assistance and Late Bill Help
The City has announced water bill assistance opportunities for eligible Flint and Genesee County residents through community assistance programs. If you are behind, act early instead of waiting for shut-off or additional fees.
Check official assistance updates
Review the official City assistance announcement for eligibility and documentation guidance.
Call Customer Service for account status
Call 810-766-7015 to confirm your balance, due date and account risk.
Prepare documents
Assistance programs often require proof of income, ID, water bill, household details and other documents.
Keep proof of every step
Save application dates, payment confirmations, emails, case numbers and customer service notes.
What to Say When You Call Flint Water Customer Service
A prepared call saves time. Flint customer service handles many city bill types, so start by clearly saying your issue is about a water or sewer account.
| Detail to give | Example | Why it helps |
|---|---|---|
| Issue type | “I am calling about my water bill.” | Routes the call correctly. |
| Account number | “My account number is…” | Helps locate the account faster. |
| Service address | “The service address is…” | Avoids mailing-address confusion. |
| Payment confirmation | “I paid today and my confirmation is…” | Important for payment posting or shut-off notices. |
| Emergency location | “Water is leaking near this cross street.” | Helps emergency response locate the problem. |
| Notice date | “My shut-off notice due date is…” | Critical for avoiding disconnection or extra fees. |
Flint Water Customer Service Office Map and Visit Tips
City of Flint Customer Service is listed at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502. This is the main City Hall customer service location for billing and account questions.
Bring your account number, service address, photo ID, payment confirmation, shut-off notice, assistance documents or any letter from the city. If the issue is only a routine payment, the online portal, pay-by-phone number, or Clio Road drive-thru may be more convenient.
City of Flint Customer Service – City Hall
Use this map for the City Hall customer service location. Check official hours before visiting.
Official Flint Water Customer Service, Payment and Emergency Resources
Use these official City of Flint resources for water bill payment, customer service, emergency reporting, drive-thru bill pay and water problem reporting.
Customer Service
Official City of Flint customer service phone, fax, pay-by-phone, location and hours.
Open Customer ServicePay Water Bill
Official water and sewer bill payment page with shut-off notice instructions.
Open Pay Water BillOnline Services
Official city online services including water bill payment and other city payments.
Open Online ServicesWater Emergency
Official 24/7 monitored number for water emergency response.
Open Water EmergencyWater Service Center
Official page explaining water distribution and sewer maintenance work.
Open Water Service CenterClio Road Service Center
Official location and drive-thru bill pay hours for the City of Flint Service Center.
Open Service CenterUtilities and Water
Official water utilities page with billing and water problem reporting guidance.
Open Utilities and WaterWater Bill Assistance
Official city announcement about water bill assistance for eligible residents.
Open Assistance InfoFlint Water Department Customer Service, Hours and Phone FAQs
What is the Flint Water Department customer service phone number?
The official City of Flint Customer Service phone number is 810-766-7015. Use it for water bill, payment, account and shut-off notice questions.
What are Flint Water customer service hours?
The City of Flint Customer Service page lists hours as Monday through Friday, 9 a.m. to 5 p.m.
Where is Flint Water customer service located?
Customer Service is listed at 1101 S. Saginaw St., 1st Floor, Flint, MI 48502.
What is the Flint water emergency phone number?
The official Water Emergency phone number is 810-766-7202. The City lists it as monitored 24/7 for emergency response.
Can I pay my Flint water bill by phone?
Yes. City of Flint Customer Service lists 877-524-0361 as the Pay by Phone number.
What should I do if I am paying a Flint shut-off notice?
The official Pay Water Bill page says that if you are paying a shut-off notice on or after the due date, you must contact Customer Service to confirm your payment to avoid disconnection or additional fees.
Can I use e-check to restore Flint water service?
The official Pay Water Bill page says credit/debit card payments only can be made online to restore water service and no e-checks are accepted on a shut-off notice.
Where is the Flint drive-thru bill pay location?
The City of Flint Service Center is listed at 4805 Clio Road, Flint, MI 48504. Drive-thru bill pay hours are listed as Tuesday-Friday 10 a.m.-6 p.m. and Saturday 10 a.m.-2 p.m.
Who should I call if Flint water is dark or leaking from the ground?
Call the Water Emergency / Water Service Center number at 810-766-7202. The City says to call if you have a water problem, dark water, water leaking out of the ground or a running fire hydrant.
Who handles Flint water bill collection?
The City of Flint Customer Service Center Division, part of the Finance Department, handles billing and collection for water and sewer bills along with other city bills.
Best Way to Contact Flint Water Customer Service
For water bill and account help, call 810-766-7015 or visit City Hall customer service at 1101 S. Saginaw St., 1st Floor. For online payment, use the official City of Flint Pay Water Bill page, and save your confirmation number after payment.
For urgent water problems, call 810-766-7202. For automated payment by phone, use 877-524-0361. If you are paying a shut-off notice on or after the due date, call Customer Service to confirm the payment and avoid disconnection or extra fees.