East Liverpool Water Department 2026: Pay Bill, Contact, Lead Line & Water Quality
East Liverpool water customers usually need one practical answer: where to pay the bill, which phone number to call, how to reach the right clerk, what the AuthorityPay portal does, where the latest water quality report lives, how the lead service line questionnaire works, and who to contact for cross-connection or wastewater questions. This guide pulls the official City of East Liverpool water details into a scan-first page so users can act quickly without reading scattered department pages, PDFs, and portal screens.
Choose the East Liverpool Water Task You Need
East Liverpool Water Department Contacts That Matter
Use this table first. East Liverpool lists individual water department staff, emails and extensions, which is more useful than a generic “call city hall” instruction.
| Need | Official detail | Use this for |
|---|---|---|
| Water Department / payment help | 330-386-4377 | Payment portal help, account questions, bill questions, routing to water staff. |
| Water Superintendent | Paul McCarthy — Ext. 1301; p.mccarthy@eastliverpool.com | Water operations, lead service line questions, technical water department routing. |
| Chief Clerk | Candi White — Ext. 1102; elowaterdept@gmail.com | Billing office and account-support routing. |
| Computer Operator | Lisa Ice — Ext. 1104; elwaterlisa@gmail.com | Account, billing or portal support routing. |
| Cashier Clerk | Lonni Pritt — Ext. 1103; elwaterlonni@gmail.com | Payment or cashier-related questions. |
| Cashier Clerk | Mark Montgomery — Ext. 1105; elwatermark@gmail.com | Payment or cashier-related questions. |
| City Hall general contact | 126 West Sixth Street, East Liverpool, Ohio 43920; 330-385-3381 | General city routing if you are unsure which department handles your issue. |
How to Pay an East Liverpool Water Bill Online
The City Water Department page links to the official payment portal. The portal is branded for East Liverpool and shows a help number of 330-386-4377.
Open the official portal from the City page
Use the City Water Department page or open the official East Liverpool AuthorityPay portal.
Sign in or create an account
Existing customers sign in with email and password. New users can use the portal’s account-creation route.
Keep payment proof
Save the confirmation number, payment amount, date, account number, and screenshot or email receipt until payment appears on your account.
Call if payment affects service status
If payment is related to shutoff, reconnect, past-due balance, or a deadline, call 330-386-4377 after paying so the Water Department can confirm next steps.
East Liverpool AuthorityPay Login: What Users Should Know
Water Department Hours and Visit Planning
The Water Department page lists department hours as Monday through Friday, 8:00 AM to 5:00 PM, and closed Saturday and Sunday. Other City pages show general office hours of 8:00 AM to 4:30 PM with lunch from 12:00 PM to 1:00 PM, so confirm before making a special trip.
| Visit detail | What to know | What to bring |
|---|---|---|
| Water Department hours | Main Water Department page lists Monday-Friday, 8:00 AM-5:00 PM. | Bill, account number, service address, photo ID, payment proof. |
| City Hall address | East Liverpool City Hall is listed at 126 West Sixth Street. | Department name and staff contact if you already spoke with someone. |
| Lunch / general office schedule | City sidebar hours on several pages show lunch from 12:00 PM to 1:00 PM. | Call before visiting near lunch or late afternoon. |
Start, Stop or Change an East Liverpool Water Account
The public Water Department page does not show a detailed start-service checklist in the same way some larger utilities do. That means users should call before visiting or emailing personal documents.
Call first if…
You moved in, moved out, inherited a property, bought a home, need a landlord/renter update, or need service turned on/off.
Prepare before calling
Service address, account holder name, phone, email, move-in/out date, property owner or tenant status, and any payment or ID requirements.
East Liverpool Water Rates: What to Check Before Calling
The official Water Department page found for this guide did not display a clear public water-rate table. For current rates, minimums, sewer/refuse/stormwater lines, late fees, or shutoff rules, use your latest bill or call the Water Department before relying on old articles or social posts.
| Bill line / question | What to check | Best next step |
|---|---|---|
| Water usage | Current reading, previous reading, billing period length, gallons used. | Compare to prior bill before calling. |
| Sewer charge | Whether sewer is tied to water billing and current sewer rules. | Call Water Department or Waste Water depending the issue. |
| Stormwater / refuse lines | Whether separate city charges appear on the water/utility bill. | Ask which department owns that charge before disputing it. |
| Late or shutoff concern | Due date, amount due, payment date, confirmation number, account status. | Call 330-386-4377 before service status becomes urgent. |
| High bill | Toilets, service-line leaks, irrigation, running fixtures, estimated readings. | Ask whether a meter or leak check can be reviewed. |
East Liverpool Water Quality Reports and Ohio River Source
The City Water Department page links annual water quality reports, including 2025, 2024, 2023 and older reports. The 2023 report identifies East Liverpool’s public water system ID as OH1500811.
Open the latest report first
Use the Water Department page and choose the newest annual water quality report listed.
Compare report year to your question
Annual water quality reports summarize prior testing periods. They are useful for source, testing and compliance context, but not the same as a live service alert.
Call if water suddenly changes
If your water suddenly has color, odor, taste, pressure or no-water issues, call the Water Department instead of only reading the annual report.
East Liverpool Lead Service Line Questionnaire and Replacement Notes
The City’s lead service line page is important because it asks affected users to update service line material and explains what happens if a customer replaces their portion of a lead service line.
| Lead service line detail | Official meaning | User action |
|---|---|---|
| 1991 meter change-out note | City records may indicate lead or galvanized service line material from the 1991 meter change-out. | Use the online questionnaire to update service line material. |
| Questionnaire fields | City asks for name, service address, phone and service line material. | Identify whether material is lead, galvanized, unknown or copper. |
| Customer replacement | If you notify the utility that you are replacing your portion of a lead service line, the PWS is required to replace its owned portion. | Notify Water Superintendent before work starts. |
| Financial programs | The City page states that it currently does not have financial programs, and users will be notified once available. | Ask for current updates before scheduling costly work. |
| Disagree with record | If you disagree that the home/building is served by a lead service line, notify Paul McCarthy. | Call 330-385-8812 and provide address/material proof if available. |
Backflow Prevention and Cross-Connection Control
Backflow and cross-connections matter because they can allow contaminated water to enter the public drinking water system. East Liverpool’s official guidance explains common risks and what customers may be required to do.
| Risk / rule | What it means | Customer action |
|---|---|---|
| Auxiliary water system | A well, cistern, reservoir or other non-public water system available on the property. | Keep it completely separated from public-water plumbing or install required protection. |
| Lawn irrigation | Irrigation systems are listed as common backflow hazards. | Use approved, testable backflow preventers when required. |
| Hose submerged in bucket/pool | A submerged hose can backsiphon contaminated water. | Maintain air gaps and do not submerge hoses. |
| Booster pumps | Booster pumps can reduce pressure and cause backsiphonage risk. | Ask what device/testing is required before installing. |
| Suspected cross-connection | The City says suspected cross-connections should be reported. | Call 330-385-8812. |
East Liverpool Waste Water Department
If the problem is sewer or wastewater instead of drinking water billing or water quality, use the Waste Water Department route.
Waste Water contact
Email: elwwtp@eastliverpool.com
Phone: 330-386-5525
Waste Water hours
Monday-Friday, 8:00 AM to 4:30 PM; closed Saturday and Sunday. City page also notes lunch 12:00 PM to 1:00 PM.
Stormwater Utility: Different From Drinking Water
Stormwater is a separate city utility topic from drinking water. The Stormwater Utility page lists William Jones, Service-Safety Director, and phone 330-385-6584.
| Stormwater question | What to ask | Best route |
|---|---|---|
| Stormwater fee on bill | Is this fee tied to stormwater utility rather than water usage? | Stormwater Utility / Service-Safety route. |
| Drainage issue | Is this a storm sewer, street flooding, ditch or runoff issue? | Stormwater or Street Department routing. |
| Permit/resources | Is there MS4 stormwater permit education or annual reporting info? | Official Stormwater Utility page. |
What to Say When Calling East Liverpool Water
| Situation | Say this | Have ready |
|---|---|---|
| Online payment issue | “I need help with the East Liverpool AuthorityPay portal.” | Account holder name, service address, portal email, error message, payment confirmation if any. |
| Bill question | “I need help understanding my current water/utility bill.” | Bill copy, account number, usage, due date, charges questioned. |
| High bill | “My water usage looks unusually high and I want to check possible causes.” | Prior bills, current usage, toilet/fixture checks, leak signs, meter reading if safe. |
| Lead service line | “I need help with the lead service line questionnaire or service line material record.” | Service address, pipe material if known, photos if available, plumber notes if any. |
| Backflow / cross-connection | “I need to report or ask about a possible cross-connection hazard.” | Property use, irrigation/boiler/well details, photos, contractor/plumber contact. |
| Water quality concern | “My water has a color, odor, taste or pressure issue at [address].” | When it started, hot/cold side, fixtures affected, neighbors affected, photos if visible. |
East Liverpool City Hall Map and Visit Checklist
The official City contact page lists East Liverpool City Hall at 126 West Sixth Street. If your task is specifically Water Department payment, call 330-386-4377 before visiting to confirm the correct counter, hours and documents.
East Liverpool City Hall
Address: 126 West Sixth Street, East Liverpool, Ohio 43920. General phone: 330-385-3381. Water payment help: 330-386-4377.
East Liverpool Water Bill and Water Quality Video Resource
A stable official East Liverpool Water Department YouTube video ID was not verified for this page, so this section uses a safe resource card instead of a broken YouTube search iframe. This keeps the WordPress page clean and avoids embedding unrelated videos.
Use Official City Pages First
Payment links, staff emails, phone extensions, lead line rules, and water quality reports should come from official East Liverpool sources.
Visual Help Is Secondary
For actual payment, lead service line, backflow and water quality questions, use the official City links below.
Official East Liverpool Links Used in This Guide
Water Department
Payment portal link, staff contacts, extensions, emails, department hours and water quality report links.
Open Water DepartmentAuthorityPay Login
Online water bill payment portal for existing customers and new account registration.
Open Payment PortalLead Service Line
Lead service line questionnaire, service line material update and Water Superintendent contact.
Open Lead Line PageBackflow Guidance
Cross-connection education, auxiliary water systems, irrigation risks and backflow prevention rules.
Open Backflow PageWater Quality Reports
Category page listing annual water quality reports, including 2025, 2024 and 2023 reports.
Open Report Archive2025 Annual Report
Latest listed annual water quality report page on the City website.
Open 2025 ReportStormwater Utility
Stormwater department page, Service-Safety contact and MS4 resources.
Open StormwaterCity Contact
City Hall address, general phone, fax, email and department navigation.
Open Contact PageEast Liverpool Water Department FAQs
What is the East Liverpool Water Department phone number?
The Water Department page and payment portal show help/payment phone number 330-386-4377.
How do I pay my East Liverpool water bill online?
Use the official East Liverpool AuthorityPay portal linked from the City Water Department page. Existing customers sign in with email and password, and new users can create an account.
Who is the East Liverpool Water Superintendent?
The City Water Department page lists Paul McCarthy as Water Superintendent, extension 1301, with email p.mccarthy@eastliverpool.com.
What are East Liverpool Water Department hours?
The Water Department page lists Monday-Friday, 8:00 AM to 5:00 PM, and closed Saturday and Sunday. Other City pages show general office hours of 8:00 AM to 4:30 PM with lunch 12:00 PM to 1:00 PM, so call before visiting.
Where is East Liverpool City Hall?
The City contact page lists East Liverpool City Hall at 126 West Sixth Street, East Liverpool, Ohio 43920, with general phone 330-385-3381.
Where does East Liverpool drinking water come from?
The annual water quality report says East Liverpool water comes from the Ohio River at Mile Marker 40.2, and the surface water treatment plant is located at 2220 Michigan Avenue.
What is East Liverpool’s public water system ID?
The annual water quality report lists the system as PWS ID: OH1500811.
Who do I contact about lead service line records?
The Lead Service Line page says to contact Paul McCarthy, Water Superintendent, at 330-385-8812 if you disagree with the lead service line record or need more information.
What if I replace my part of a lead service line?
The City page says if you notify the public water system that you are replacing your portion of a lead service line, the utility is required to replace its owned portion. Contact the Water Superintendent before work begins.
How do I report a suspected cross-connection?
The City’s backflow guidance says suspected cross-connections should be reported to the East Liverpool Water Department at 330-385-8812.
What is the East Liverpool Waste Water Department phone number?
The Waste Water Department page lists 330-386-5525 and email elwwtp@eastliverpool.com.
Where can I find East Liverpool water rates?
The official Water Department page found for this guide did not show a clear public rate table. Use your latest bill or call 330-386-4377 for current rates, minimums, billing rules, sewer/refuse/stormwater lines and service-status questions.
Best Way to Handle an East Liverpool Water Department Task
The fastest path is to choose the correct East Liverpool route before taking action. Use the official portal for payment, call before relying on a payment for service status, keep your meter/account details ready, update service line material if the City asks, and use the annual reports for water quality context—not as a substitute for reporting a sudden water problem.
Editorial note: This independent guide summarizes official City of East Liverpool, Ohio water department, payment portal, lead service line, backflow, wastewater, stormwater and water quality report resources for easier public use. Official phone numbers, staff names, extensions, hours, forms, rates, billing policies, service rules and report links can change. Confirm final details directly on official eastliverpool.com and the official East Liverpool AuthorityPay portal before paying, applying, reporting, replacing service lines or making repair decisions.