Columbus Light & Water Phone Number, Office Address, Hours, Outage Reporting and Customer Service Help
If you need Columbus Light & Water customer service, office hours, address, bill pay, outage reporting, water emergency help, electric outage map or after-hours dispatch, this guide gives you the official phone numbers and the right route for each situation.
Columbus Light & Water serves customers in Columbus, Mississippi with electric and water utility support. The most common customer need is simple: call the right number depending on whether it is a normal billing/account question or an outage/emergency.
☎️ Customer service, outage, emergency or bill pay?
Customer Service: Call 662-328-7192 for normal account, billing, water and electric customer support.
Outages/Emergencies: Call 662-243-7440 for outage or emergency dispatch, especially after hours.
Outage map: Use the official outage map from Columbus Light & Water to check active outages in the service area.
Columbus Light & Water Department Phone, Address and Hours Quick Facts
The main Columbus Light & Water customer service phone number is 662-328-7192. The outage and emergency number is 662-243-7440.
The official office address is 420 4th Avenue South, Columbus, MS 39703-0949. The office hours are listed as 8:00 AM to 4:30 PM.
What This Columbus Light & Water Customer Guide Covers
Columbus Light & Water Phone Numbers for Customer Service and Emergencies
For normal customer support, the key number is 662-328-7192. Use it for billing questions, payment questions, customer service, water account support, electric account support and general office help.
For outages and emergencies, the official number is 662-243-7440. The FAQ says during working hours customers can call 662-328-7192 and choose option 4. After hours, call 662-243-7440 to speak to fully manned dispatch.
| Need | Official contact | Use it for |
|---|---|---|
| Customer service | 662-328-7192 | Bills, account support, service questions, water and electric customer help. |
| Working-hours outage | 662-328-7192, option 4 | Outage or emergency reporting during business hours. |
| After-hours dispatch | 662-243-7440 | Outages, emergencies and after-hours dispatch support. |
| Office address | 420 4th Avenue South | Customer service, business office and official mailing/visit reference. |
Columbus Light & Water Address, Mailing Address and Office Hours
Columbus Light & Water lists its contact information as 420 4th Avenue South and P.O. Box 949, Columbus, MS 39703-0949.
Office hours are listed as 8:00 AM to 4:30 PM. For time-sensitive bill, payment, service or account issues, call before visiting so you know which documents to bring.
Business Office
Main customer service and office contact location.
420 4th Avenue SouthOffice Hours
Posted Columbus Light & Water office hours.
8:00 AM-4:30 PMHow to Report a Columbus Light & Water Outage or Emergency
For outage or emergency reporting, Columbus Light & Water provides a dedicated outage/emergency route. During working hours, call customer service and choose option 4. After hours, call the dispatch number.
Check whether the issue is urgent
If you see a downed line, sparking equipment, unsafe electrical condition, water line break, active flooding or utility hazard, treat it as urgent.
Call the right number
During working hours, call 662-328-7192 and choose option 4. After hours, call 662-243-7440.
Use the outage map for area status
Use the official outage map from the Columbus Light & Water website to see live outage information when available.
Columbus Light & Water Bill Pay and Account Support
Columbus Light & Water offers online bill access from the official website. Customers should start from the official site before entering payment details, especially because utility payment search results can include third-party payment services.
Start from the official website
Open the official Columbus Light & Water website and choose the view/pay bill option.
Confirm your account details
Check your account number, service address, amount due and payment method before submitting payment.
Call customer service for payment questions
Call 662-328-7192 if you need help with payment posting, account balance, bill copy or customer service questions.
Columbus Light & Water Water Service Support
For water account questions, water bill questions, service concerns or customer support, start with Columbus Light & Water customer service at 662-328-7192.
Call for water account help
Use 662-328-7192 for normal water customer service, billing and account support.
Report urgent water emergencies separately
If the issue is a water emergency after hours, call 662-243-7440 for dispatch.
Give exact location details
For leaks, low pressure, no water or line issues, provide the address, nearest cross street, visible problem and callback number.
Columbus Light & Water Electric Outage and Customer Support
Columbus Light & Water provides electric and water service support. For an electric outage, downed line, transformer issue or emergency hazard, use the outage/emergency route rather than normal billing support.
Report outage by phone
Call 662-328-7192 option 4 during working hours, or 662-243-7440 after hours.
Check the live outage map
Open the official website and use the outage map to check community outage updates.
Stay away from hazards
Never touch downed wires, damaged electrical equipment, or trees touching electric lines. Keep children and pets away.
New, Moved or Changed Service With Columbus Light & Water
If you are moving into Columbus, changing an account, closing service, or updating a service address, call customer service before your move date. Utility account changes can require identification, service address confirmation and payment/deposit details.
Call before move-in or move-out
Call 662-328-7192 and ask what is required to start, stop or transfer service.
Prepare account information
Have your service address, moving date, account number if existing, mailing address, phone number and identification details ready.
Confirm deposit and activation timing
Ask whether deposit, same-day activation, meter access or final billing rules apply.
Columbus Light & Water Safety Tips for Outages, Water Issues and Emergencies
Utility emergencies can become unsafe quickly. The safest approach is to call Columbus Light & Water, keep distance from hazards and document only from a safe location.
| Issue | What to do | What not to do |
|---|---|---|
| Power outage | Report the outage and check the outage map. | Do not assume the utility already knows your exact address is affected. |
| Downed line | Stay far away and call emergency/outage support. | Do not touch the line, tree, fence, vehicle or water near it. |
| Water leak | Give exact location and visible leak details. | Do not stand in traffic, floodwater or unstable ground. |
| Billing issue | Call customer service with account details. | Do not use emergency dispatch for a normal bill question. |
Checklist Before Calling Columbus Light & Water
Preparing the right details makes your call faster. Customer service needs account information, while outage dispatch needs location and safety details.
| Check | What to prepare |
|---|---|
| Account number | Account number from your Columbus Light & Water bill, if available. |
| Service address | Full Columbus, MS service address and nearest cross street. |
| Issue type | Bill pay, account, outage, water leak, electric hazard, new service or service transfer. |
| Visible problem | Downed wire, no power, no water, low pressure, water leak, damaged pole or transformer noise. |
| Callback | Best phone number and safe access instructions if needed. |
What to Say When Calling Columbus Light & Water
A short, clear script helps the representative or dispatcher route your issue correctly.
| Situation | Example wording | Best route |
|---|---|---|
| Customer service | “I need help with my Columbus Light & Water account at this address.” | 662-328-7192 |
| Working-hours outage | “I need to report an outage/emergency. Please connect me to option 4.” | 662-328-7192 option 4 |
| After-hours outage | “I am reporting an outage/emergency at this service address.” | 662-243-7440 |
| Water issue | “There is no water/low pressure/water leaking at this location.” | Customer service or dispatch depending on urgency |
Columbus Light & Water Office Map and Visit Guidance
Columbus Light & Water is listed at 420 4th Avenue South, Columbus, MS 39703-0949. Use this map for office location reference. For active outage or emergency issues, call first instead of visiting.
Columbus Light & Water
Use this map for office reference. For outage or emergency reporting, call the official outage/emergency number.
Official Columbus Light & Water Links and Resources
Use these official Columbus Light & Water links for customer service, bill pay, outage/emergency reporting, FAQ help, safety tips, water quality and rules.
Columbus Light & Water Home
Main official website with customer service, bill pay and outage links.
Open Official SiteReport Outages/Emergencies
Official page for outage and emergency reporting information.
Open Outage PageResidential Services
Manage residential service and customer utility resources.
Open ResidentialConsumer Confidence Report
Water quality and consumer confidence report resource.
Open Water ResourcesSafety Tips
Official customer safety information and utility safety guidance.
Open Safety TipsTVA Rules
TVA rules and regulations resource for electric utility customers.
Open TVA ResourcesSchedule of Fees
Official fee information where available from Columbus Light & Water.
Open Fee ResourcesColumbus Light & Water Department Phone, Address and Hours FAQs
What is Columbus Light & Water customer service phone number?
The customer service phone number is 662-328-7192.
What is Columbus Light & Water outage and emergency number?
For outages and emergencies, call 662-243-7440. During working hours, the FAQ says to call 662-328-7192 and choose option 4.
Where is Columbus Light & Water located?
Columbus Light & Water is located at 420 4th Avenue South, Columbus, MS 39703-0949.
What are Columbus Light & Water office hours?
Columbus Light & Water lists office hours as 8:00 AM to 4:30 PM.
How do I report an outage during working hours?
During working hours, call 662-328-7192 and choose option 4 to report an outage or emergency.
How do I report an outage after hours?
After hours, call 662-243-7440 for outage and emergency dispatch.
Does Columbus Light & Water have an outage map?
Yes. The official website links to a live outage map so customers can report an outage or view updated outage information.
How do I pay my Columbus Light & Water bill?
Start from the official Columbus Light & Water website and choose the view/pay bill option. Call 662-328-7192 if you need account or payment help.
Is this guide for Columbus Mississippi?
Yes. This guide is for Columbus, Mississippi and official Columbus Light & Water resources.
Is Columbus Light & Water the same as Columbus Ohio water department?
No. Columbus Light & Water is for Columbus, Mississippi. Columbus, Ohio uses a different city utility department and different payment/contact systems.
Best Way to Contact Columbus Light & Water in 2026
For normal billing, account, water or electric customer service, call 662-328-7192. For outages or emergencies, call 662-243-7440, or during working hours call 662-328-7192 and choose option 4.
For office visits, use 420 4th Avenue South, Columbus, MS 39703-0949. Office hours are listed as 8:00 AM to 4:30 PM. Always use official Columbus Light & Water pages for bill pay, outage map access and customer service information.
Editorial note: This guide is informational and helps Columbus, Mississippi customers find official Columbus Light & Water customer service resources faster. Phone numbers, office hours, outage routing, payment links, fee rules and service procedures can change, so always confirm final details directly on official columbus-lw.com pages before taking action.