Zanesville Water Department Phone Number, Office Address, Hours and Map
If you need the City of Zanesville Water Department phone number, Water Maintenance office, utility billing contact, pay-by-phone number, new service registration help, water quality report, sewer contact or office map, this guide gives you the correct official route.
City of Zanesville water customers often need different offices for different issues. Water Maintenance handles water distribution, meter and maintenance concerns. Utilities Billing handles bills, unusual bills, new service registration and payment-related customer service.
☎️ Water issue, bill question, payment or sewer concern?
Water Maintenance: Call 740-455-0631 for water maintenance, meter, line and distribution-related issues.
Billing or new service: Call 740-617-4916 for billing inquiries, unusual bills and new service registration.
Wastewater / sewer: Call 740-455-0641 for Wastewater / Sewer Management issues.
Zanesville Water Department Phone, Office and Hours Quick Facts
The City Water Division lists Water Maintenance at 14 Buckeye Drive, Zanesville, OH 43701, phone 740-455-0631, and Water Maintenance hours Monday-Friday, 7:00 a.m. to 3:30 p.m..
The Utilities Billing page lists the billing office at 401 Market Street, First Floor, Zanesville, OH 43701, phone 740-617-4916, and hours Monday-Friday, 8:00 a.m. to 4:30 p.m..
What This Zanesville Water Department Guide Covers
Zanesville Water Department Phone Numbers by Issue
The most important thing is to call the right City office. Water Maintenance, Utilities Billing and Wastewater / Sewer Management use different phone numbers.
| Need | Official phone | Use it for |
|---|---|---|
| Water Maintenance | 740-455-0631 | Water line, meter, water maintenance and distribution concerns. |
| Billing / New Service | 740-617-4916 | Billing inquiries, new service registration and unusual bill questions. |
| Pay invoice by phone | 855-201-6473 | Utility invoice phone payment. |
| Wastewater / Sewer | 740-455-0641 | Wastewater, sewer management and sewer-related questions. |
| City general phone | 740-455-0601 | General City Hall routing if you are unsure. |
Zanesville Water Department Office Addresses
Zanesville has separate office locations for Water Maintenance, Utilities Billing and Wastewater / Sewer Management. Use the correct map before visiting.
| Office | Address | Best use |
|---|---|---|
| Water Maintenance | 14 Buckeye Drive, Zanesville, OH 43701 | Water maintenance, water distribution, meter and field support. |
| Utilities Billing | 401 Market Street, First Floor, Zanesville, OH 43701 | Billing, unusual bills, new service registration and payment questions. |
| Wastewater / Sewer Management | 1730 Moxahala Avenue, Zanesville, OH 43701 | Sewer and wastewater management support. |
| City Hall / General Contact | 401 Market Street, Zanesville, OH 43701 | General City routing and department direction. |
Zanesville Water Department Hours and Best Time to Call
Water Maintenance hours are listed as Monday-Friday, 7:00 a.m. to 3:30 p.m., closed holidays. The Water Maintenance phone is also listed as 24×7 in the official directory.
Utilities Billing hours are listed as Monday-Friday, 8:00 a.m. to 4:30 p.m., closed holidays.
Water Maintenance
Use for water field and maintenance questions.
Mon-Fri 7am-3:30pmUtilities Billing
Use for bills, payments and new service registration.
Mon-Fri 8am-4:30pmZanesville Utilities Billing for Water, Sewer and Sanitation
The Utilities Billing page says its major responsibility is to bill and collect charges for water, sewer and sanitation. It also provides customer service, answers unusual bill questions and schedules service calls when more information is needed.
Call Utilities Billing for bill questions
Use 740-617-4916 for billing inquiries, unusual bills and new service registration.
Use online payment for routine bills
Open the official Utilities Billing page and use the linked online payment resource.
Ask for help if your bill looks unusual
The City lists unusual bill questions and service call scheduling as standard billing services.
Ask about assistance if needed
The Utilities Billing page says the office may refer customers to agencies for financial assistance.
Zanesville Water New Service Registration and Utility Account Help
The Water Maintenance directory specifically says billing inquiries and new service registration should call 740-617-4916. This is the fastest route for customers starting service or setting up an account.
Call the new service registration number
Call 740-617-4916 for new service registration and billing setup guidance.
Prepare identity and property details
Have your service address, customer name, mailing address, phone number, email, move-in date and any owner/tenant paperwork ready.
Use official forms if required
The Utilities Billing page lists owner and tenant application/contract documents. Use the official City forms, not old copies from third-party websites.
Confirm payment and deposit rules
Ask whether a deposit, owner/tenant contract, direct deposit form, ACH form or other account setup document is required.
Zanesville Water Maintenance, Meter and Distribution Help
The Water Division page explains that the Maintenance Division installs, operates and repairs the water distribution system. It lists 194 miles of main line, 3,300 main valves, 1,200 hydrants and 12,250 meters.
Call Water Maintenance for field issues
Call 740-455-0631 for water maintenance, meter, line or distribution concerns.
Give exact location
Provide the address, nearest cross street, meter location, visible leak, pressure issue or hydrant concern.
Separate public and private plumbing issues
If only one faucet or fixture is affected, it may be a private plumbing issue. If neighbors are also affected, call Water Maintenance quickly.
Zanesville Sewer and Wastewater Contact
For wastewater or sewer issues, the City lists Wastewater / Sewer Management at 1730 Moxahala Avenue, Zanesville, OH 43701, phone 740-455-0641, with hours Monday-Friday, 7:00 a.m. until 3:30 p.m..
Call sewer management for sewer issues
Use 740-455-0641 for Wastewater / Sewer Management questions.
Describe the sewer problem clearly
Say whether it is sewer backup, odor, manhole overflow, wastewater concern, drainage issue or billing/sewer charge question.
Use billing office for sewer charges on bill
If your question is about sewer charges on your utility bill, start with Utilities Billing at 740-617-4916.
Zanesville Water Quality Reports, Boil Advisories and Rules
The Water Division page lists Consumer Confidence Reports including Zanesville CCR 2025, past CCR reports, water rules and regulations, boil water advisories and lead service line notification resources.
Open the official Water Division reports section
Use the official Water Division page and review the reports list.
Use the latest CCR first
Start with the latest available Consumer Confidence Report before reviewing older reports.
Check boil water advisories separately
Annual reports are not the same as current advisories. Check the City’s boil advisory resource for active or recent notices.
Call if your current water looks unsafe
If water is discolored, has unusual odor, pressure drops suddenly or neighbors are affected, call Water Maintenance.
How to Pay a Zanesville Water, Sewer or Sanitation Bill
The Utilities Billing page links to the online payment resource and lists 855-201-6473 for pay invoice via phone. The online portal may also offer quick pay and account sign-in features.
Start from the official Utilities Billing page
Use official online payment link
Click the City’s listed online payment link from the official page before entering account details.
Pay invoice by phone if needed
Call 855-201-6473 for the official pay-by-phone route listed by the City.
Save payment proof
Keep your confirmation number, paid amount, date and payment method until the account updates.
Checklist Before Calling Zanesville Water Department
Prepare the right details before calling so City staff can route your issue faster.
| Check | What to prepare |
|---|---|
| Issue type | Water maintenance, billing, new service, sewer, payment, water quality or report question. |
| Service address | Full address and nearest cross street if reporting a field issue. |
| Account number | Needed for bills, payment, new service and unusual bill questions. |
| Payment details | Confirmation number, amount, date and payment method. |
| Water issue details | Leak location, low pressure, discolored water, meter issue, hydrant issue or neighborhood impact. |
| Tenant/owner status | Important for new service registration and owner-tenant contract questions. |
What to Say When Calling Zanesville Water or Utility Billing
A clear first sentence helps staff decide whether your call belongs with Water Maintenance, Utilities Billing or Wastewater / Sewer Management.
| Situation | Example wording | Best route |
|---|---|---|
| Water leak / meter issue | “I need to report a water maintenance issue at this address.” | 740-455-0631 |
| Utility bill question | “I need help with my water, sewer or sanitation bill.” | 740-617-4916 |
| New service | “I need to register new utility service for this address.” | 740-617-4916 |
| Pay by phone | “I want to pay my utility invoice by phone.” | 855-201-6473 |
| Sewer issue | “I need help with a wastewater or sewer management issue.” | 740-455-0641 |
Zanesville Water Department Office Map and Billing Office Map
Use the Water Maintenance map for water field and maintenance questions. Use the Market Street map for Utilities Billing, new service registration and payment questions.
City of Zanesville Water Maintenance
Water Maintenance office: 14 Buckeye Drive, Zanesville, OH 43701.
City of Zanesville Utilities Billing
Billing office: 401 Market Street, First Floor, Zanesville, OH 43701.
Official Zanesville Water Department Phone, Office and Map Links
Use these official City of Zanesville resources for water maintenance, utilities billing, online payment, water reports, boil advisories, sewer contact and maps.
Water Division
Water maintenance, reports, boil advisories, contacts and Water Maintenance office details.
Open Water DivisionWater Maintenance Directory
Water Maintenance address, phone, staff and listed hours.
Open DirectoryUtilities Billing
Billing, unusual bills, online payment link, forms and customer service.
Open Utilities BillingOnline Utility Payments
Official City-linked municipal utility payment portal.
Open Payment PortalWastewater / Sewer
Sewer and wastewater management contact, address and hours.
Open Sewer PagePay by Phone
Official pay invoice via phone number listed by Utilities Billing.
Call 855-201-6473Zanesville Water Department Phone Number, Office and Map FAQs
What is the Zanesville Water Department phone number?
For Water Maintenance, call 740-455-0631. The official directory lists this number as 24×7.
Where is Zanesville Water Maintenance located?
Zanesville Water Maintenance is located at 14 Buckeye Drive, Zanesville, OH 43701.
What are Zanesville Water Maintenance hours?
The official Water Maintenance page lists hours as Monday-Friday, 7:00 a.m. to 3:30 p.m., closed holidays.
What is the Zanesville Utilities Billing phone number?
The Utilities Billing phone number is 740-617-4916.
Where is Zanesville Utilities Billing located?
Utilities Billing is located at 401 Market Street, First Floor, Zanesville, OH 43701.
What are Zanesville Utilities Billing hours?
The Utilities Billing office lists hours as Monday-Friday, 8:00 a.m. to 4:30 p.m., closed holidays.
How do I pay a Zanesville water bill by phone?
The official Utilities Billing page lists pay invoice via phone at 855-201-6473.
What number do I call for Zanesville new service registration?
The Water Maintenance directory says billing inquiries and new service registration should call 740-617-4916.
Who is the Zanesville Water Maintenance Superintendent?
The official Water Division page lists Scott A. Bryant as Superintendent.
Who is the Zanesville Meter and Maintenance Supervisor?
The official Water Division page lists John Smith as Meter and Maintenance Supervisor.
What is the Zanesville sewer phone number?
For Wastewater / Sewer Management, call 740-455-0641.
Is this guide for South Zanesville?
No. This guide is for City of Zanesville, Ohio. South Zanesville has a separate utility office and payment route.
Best Way to Contact Zanesville Water Department in 2026
For Water Maintenance, meter, line or distribution issues, call 740-455-0631 or use the Water Maintenance office at 14 Buckeye Drive. For billing, unusual bills, new service registration and payment questions, call 740-617-4916 or use the Utilities Billing office at 401 Market Street, First Floor.
For phone payments, use 855-201-6473. For sewer and wastewater questions, use 740-455-0641. Always start from official coz.org pages to avoid wrong Zanesville or third-party utility information.
Editorial note: This guide is informational and helps Zanesville, Ohio customers find official Water Maintenance, Utilities Billing, sewer, payment, office and map resources faster. Phone numbers, office hours, payment links, staff names, billing rules and department procedures can change, so always confirm final details directly on official coz.org pages before taking action.