City of St. Petersburg Water Department 2026: Pay Bill, Start Service & Emergency Help
St. Pete utility customers usually need one answer fast: where to pay a water bill, how to start service at a new address, what number handles a water leak after hours, who can help with a payment arrangement, or whether a reclaimed water question goes to billing or Water Resources Dispatch. This guide turns the official City utility pages into quick action cards, phone numbers, office routes, call scripts and links so you can solve the task without bouncing between payment portals and department pages.
Choose the St. Petersburg Water Task You Actually Need
City of St. Petersburg Water and Utility Contacts That Matter
Use the right number first. Payment questions and leaks are not handled the same way.
| Need | Official detail | Use this for |
|---|---|---|
| Utility Customer Service | 727-893-7341 | Utility bill, payment, account setup, payment arrangements, online account questions. |
| Utility Accounts Division | 727-893-7341, Monday-Friday 8 AM-5 PM; Utility.Bill@stpete.org | Click2Gov help, billing questions, account support, payment arrangements. |
| Water Resources Dispatch | 727-893-7261, 24/7 | Water services, leaks, discharges, reclaimed water emergencies and public works emergencies. |
| Start City Services | 727-893-7341, choose option 0; or visit 325 Central Ave. | New utility account, moving in, service setup. |
| Central Cashiers Office | 325 Central Avenue, 1st Floor; 727-893-4112; Monday-Friday 8 AM-5 PM | In-person payment and cashier counter help. |
| Reclaimed water questions | 727-892-5111; ReclaimedWater@stpete.org | Reclaimed service questions, eligibility, issues, inquiry form support. |
| Utility account questions from reclaimed form | 727-893-7461 | Utility account questions connected to reclaimed water inquiries. |
How to Pay a City of St. Petersburg Water Bill Online
St. Petersburg utility accounts include more than drinking water. The City says residential utility services include water, reclaimed water, trash and recycling collection, wastewater and stormwater. Use the official City utility route so you do not enter account information into a third-party page by mistake.
Start from the official Manage Utility Services page
Open the official Manage Utility Services page and choose the City’s current payment or account-management route.
Use the official utility billing portal
For online account access, use the official Utility Billing portal or the payment link provided from the City page.
Keep your account details ready
Have your utility account number, service address, payment method, billing email and any past-due notice ready before you open the portal.
Save payment proof
Save confirmation number, payment date, amount, account number and payment method until the City account shows the payment posted.
Click2Gov Login, Online Portal Help and Account Access
The City’s online utility system may route through Click2Gov / CentralSquare tools. If the payment portal fails or you cannot access account information, the portal help text directs customers to the Utility Accounts Division.
Use online portal if…
You need to view account information, pay online, manage billing, or check online utility account details.
Call if…
The portal cannot find your account, you are paying close to a deadline, or you see a support error.
Start, Stop or Transfer St. Petersburg Utility Service
For new residents, the official account setup page says to call Utility Customer Service at 727-893-7341 and choose option 0, or visit the main office at 325 Central Ave. in downtown St. Pete.
Call customer service or visit the office
Call 727-893-7341 and choose option 0, or visit the main office at 325 Central Ave. if in-person setup is needed.
Prepare identity and property details
Have service address, start date, applicant name, phone, email, lease/ownership details if requested, and payment/deposit information ready.
Ask what is included on your bill
City utility services may include water, reclaimed water, wastewater, stormwater, trash and recycling. Confirm what applies at your service address.
Request stop/transfer instructions before move-out
Do not assume service automatically stops. Ask the Utility Customer Service Center what final account, forwarding address or move-out steps are needed.
In-Person Payment and Office Visit Details
The Central Cashiers Office is listed at 325 Central Avenue, 1st Floor, St. Petersburg, FL 33701. The listed phone is 727-893-4112 and hours are Monday through Friday, 8:00 AM to 5:00 PM.
| Visit need | Where to go | Bring this |
|---|---|---|
| Cashier payment | 325 Central Ave, 1st Floor | Bill/account number, ID if needed, payment method. |
| Start utility service | 325 Central Ave or call 727-893-7341 option 0 | Service address, start date, contact info, ownership/lease details if requested. |
| Portal/account issue | Call 727-893-7341 first | Account number, service address, screenshot/error if relevant. |
Leaks, Discharges, No Water and Water Resources Dispatch
The City’s Service Center and public works alerts point urgent water-related issues to the Water Resources 24-Hour Dispatch Line at 727-893-7261.
Call 727-893-7261 if…
Water is leaking in the street, there is a discharge issue, water service is out, a utility field issue is urgent, or a reclaimed water emergency is occurring.
Have this ready
Service address, nearest cross street, visible water location, whether water is actively flowing, photos if safe, and callback number.
Reclaimed Water in St. Pete: Eligibility, Questions and Emergencies
Reclaimed water questions are different from regular utility billing. The City’s reclaimed water inquiry form tells users to check the reclaimed water map first and says staff will research eligibility and associated costs after the inquiry is submitted.
Check if your property is in the highlighted service area
The inquiry form asks users to check the reclaimed water map before submitting the form.
Submit the reclaimed water inquiry form if eligible
If the property is in the service area, use the official Reclaimed Water Inquiry Form.
Use the correct phone based on issue type
For reclaimed questions/issues, call 727-892-5111 or email ReclaimedWater@stpete.org. For reclaimed water emergencies, call Water Resources Dispatch at 727-893-7261.
Utility Rates, Payment Arrangements and Past-Due Help
Utility rates can change, so this guide does not copy rate tables. Use the official current rates page for the latest adopted charges, and contact Utility Customer Service if the bill is becoming difficult to pay.
| Need | Official route | Action |
|---|---|---|
| Current rates | Current Utility Rates page | Verify current water, wastewater, reclaimed, trash and stormwater rates before estimating bills. |
| Payment arrangement | 727-893-7341 or Utility.Bill@stpete.org | Call or email as soon as possible before fees or service termination become a problem. |
| Account balance | Utility Billing portal / customer service | Check account before paying a past-due amount or disputed bill. |
| Billing review | Utility Accounts / Utility Billing Review route | Prepare bill copies, payment proof and timeline before requesting review. |
St. Petersburg Utility Assistance and Donation Program
The City has a Utility Assistance Program that allows customers to make monthly donations through their utility bill to help others experiencing financial hardship. The City also directs customers struggling with bills to contact Utility Customer Service for arrangements.
Need help paying?
Call 727-893-7341 or email Utility.Bill@stpete.org to ask about payment arrangements.
Want to help others?
Use the official Utility Assistance Program route if you want to donate through your monthly utility bill.
What to Say When Calling St. Petersburg Utility Billing or Dispatch
| Situation | Say this | Have ready |
|---|---|---|
| Pay bill / billing issue | “I have a St. Petersburg utility bill question.” | Account number, service address, bill date, amount, payment confirmation. |
| Start service | “I need to start City utility services at [address].” | Move-in date, applicant name, phone, email, lease/ownership details if requested. |
| Stop or transfer service | “I need to stop or transfer utility service for [address].” | Move-out date, forwarding address, account number, final contact info. |
| Water leak / discharge | “I am reporting a water service issue or discharge at [location].” | Nearest cross street, active flow, safety hazard, photo if safe, callback number. |
| Reclaimed water inquiry | “I need reclaimed water eligibility or service information for [address].” | Property address, irrigation system info, current irrigation source, phone and email. |
St. Petersburg Utility Customer Service Map and Visit Checklist
For start-service and in-person cashier tasks, the City lists downtown office routes at 325 Central Avenue. Utility Accounts also appears in City directory listings with Municipal Services Center / One 4th St. N information. Call first if you are not sure which counter you need.
Central Cashiers / Main Utility Service Visit Route
Address: 325 Central Avenue, 1st Floor, St. Petersburg, FL 33701.
Cashier phone: 727-893-4112. Hours: Monday-Friday, 8 AM-5 PM.
St. Petersburg Water Resources Video Guide
This section uses a direct YouTube-nocookie embed from the official St. Petersburg, FL YouTube channel result for a Water Reclamation Facility project. It is included as a visual Water Resources reference, not as a payment instruction source.
Water Resources / Water Reclamation Facility Video
Watch for background on city water infrastructure, then use the official written city pages for payment, account, dispatch and service steps.
Official City of St. Petersburg Links Used in This Guide
Manage Utility Services
Utility billing, online account management, start service links and payment routes.
Open Manage UtilitiesUtilities Account Setup
Start City utility services by phone or at the downtown office.
Open Setup PageWater Resources
Water services, potable water, reclaimed water, sewer and infrastructure directory.
Open Water ResourcesService Center
Report an issue and view direct city service request routes.
Open Service CenterReclaimed Water
Reclaimed water service information, inquiry route and emergency guidance.
Open Reclaimed WaterCurrent Utility Rates
Latest utility rate information and payment-arrangement routing.
Open RatesUtility Assistance Program
Donation program for helping St. Pete utility customers in hardship.
Open AssistanceCity of St. Petersburg Water Department FAQs
What is the City of St. Petersburg utility billing phone number?
The main Utility Customer Service / Utility Accounts phone number is 727-893-7341.
How do I start water or utility service in St. Petersburg?
Call the Utility Customer Service Center at 727-893-7341 and choose option 0, or visit the main office at 325 Central Ave. in downtown St. Pete.
What is the 24-hour St. Petersburg water emergency number?
Call Water Resources Dispatch at 727-893-7261 for water services, leaks, discharges and urgent Water Resources issues.
Where can I pay a utility bill in person?
The Central Cashiers Office is listed at 325 Central Avenue, 1st Floor, St. Petersburg, FL 33701. The listed phone is 727-893-4112 and hours are Monday-Friday, 8 AM-5 PM.
How do I pay my St. Petersburg water bill online?
Start from the official Manage Utility Services page or Utility Billing portal. If there is a portal problem, call Utility Accounts at 727-893-7341.
Who do I contact about reclaimed water?
For reclaimed water questions or issues, call 727-892-5111 or email ReclaimedWater@stpete.org. For reclaimed water emergencies, call 727-893-7261.
Can I ask for payment arrangements?
Yes. City notices direct customers to call the Utility Customer Service Call Center at 727-893-7341 or email Utility.Bill@stpete.org for payment arrangements.
What services may appear on a St. Petersburg utility bill?
Residential City utility services include water, reclaimed water, trash and recycling collection, wastewater and stormwater.
Is St. Pete Beach the same water provider?
No. St. Pete Beach uses different public services and phone numbers. This guide is for City of St. Petersburg utility customers.
Best Way to Handle a St. Petersburg Water or Utility Task
The fastest path is choosing the correct City route before taking action. Billing and portal issues belong with Utility Accounts, emergency field issues belong with Water Resources Dispatch, and reclaimed water questions should go through the reclaimed water contact or inquiry form.
Editorial note: This guide summarizes official City of St. Petersburg utility, water resources, billing and reclaimed water resources for easier public use. Official phone numbers, payment portal links, office hours, rates, fees, service setup rules, emergency instructions and reclaimed water conditions can change. Confirm final details on official stpete.org or official City payment pages before paying, starting service, submitting forms, requesting arrangements or reporting a water issue.