City of Savannah Utility Services Phone Number, Office Hours, Address and Customer Support Help
If you need Savannah Water Department customer service, utility bill payment help, account support, office hours, mailing address, start service, transfer service or disconnect service, this guide gives you the official City of Savannah route for each task.
City of Savannah Utility Services handles water, sewer, sanitation billing, account support, customer care, bill payment, start service, transfer service and disconnect service for City utility customers.
☎️ Billing, account, payment or service setup?
Customer service: Call 912-651-6460 for water/sewer/sanitation account support.
Online bill pay: Use the official Pay Utility Bill Online page. You need your account number and barcode from the payment coupon.
Public office: Visit Utility Services at the Coastal Georgia Center, 305 Fahm Street, during posted business hours.
Savannah Water Department Customer Service Quick Facts
The main City of Savannah Utility Services customer service phone number is 912-651-6460. The public office is located at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401.
Regular customer service hours are Monday through Friday, 8:15 a.m. to 5 p.m.. Utility payments can be mailed to City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402.
What This Savannah Water Customer Service Guide Covers
City of Savannah Water Department Customer Service Phone Number
For water, sewer, sanitation billing and account support, call 912-651-6460. This is the official City of Savannah Utility Services customer service phone number shown on the City utility pages.
Call the official customer service number
Use 912-651-6460 for City of Savannah Utility Services account help.
Use the online contact form for non-urgent questions
Open the official Customer Contact Form when the issue is not urgent and you want a written request.
Prepare your account details
Have your account number, service address, payment coupon, barcode, phone number and payment confirmation ready before calling.
City of Savannah Utility Services Address and Office Hours
City of Savannah Utility Services public office is located at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. Regular public office hours are Monday through Friday, 8:15 a.m. to 5 p.m., closed weekends and City holidays.
Public Office
Use this location for official Utility Services in-person customer support.
305 Fahm StreetRegular Hours
Public office hours listed by the City for customer service.
Mon-Fri 8:15-5:00How to Pay Your City of Savannah Water and Utility Bill Online
The City’s official online utility payment page says you need the Account Number and Barcode from the payment coupon of your bill to pay online.
Open the official payment page
Use the official Pay Utility Bill Online page.
Find your account number and barcode
Look at the payment coupon on your bill. Do not start payment without the correct account number and barcode.
Check amount and service address
Before paying, confirm the account, service address, bill amount and payment method.
Save confirmation
Keep the payment confirmation number, paid amount, date and payment method until your account reflects the payment.
Savannah Utility Account Services and Customer Care
The City of Savannah Customer Care page says Utility Services has customer service representatives ready to assist with accounts. Account services include payment information, customer care, payment arrangements, fee/shutoff prevention resources and FAQs.
Open Account Services
Use the official Account Services page for payment and account options.
Open Customer Care for account help
Use the official Customer Care page for customer support, payment arrangements and fee/shutoff help.
Call if your issue is time-sensitive
Call 912-651-6460 if your bill is late, service is at risk, payment did not post, or you need immediate account review.
How to Set Up New Water, Sewer or Sanitation Service in Savannah
For new City of Savannah utility service, use the official setup page or contact Utility Services Customer Service at 912-651-6460. New service can require application details, identification and property documentation depending on your situation.
Open the official setup page
Use the official How to Set Up Service page.
Prepare property and identity details
Have your service address, move-in date, phone, email, mailing address, ID and tenant/owner documents ready if requested.
Call before your move-in date
Call 912-651-6460 if you need timing, account setup or document guidance.
Transfer or Disconnect City of Savannah Utility Service
The City’s transfer service guidance says customers transferring within the City of Savannah service area should complete and submit the utility service application. It also says tenant or owner documentation for the new service address, such as a lease or closing statement, and valid government-issued picture identification are required.
Open transfer/disconnect service
Use the official Transfer or Disconnect Service page.
Prepare required documents
For transfer service, prepare the completed application, lease or closing statement, and valid government-issued picture ID.
Pay any current balance before transfer
The City says your current utility bill balance must be paid in full before a transfer request can be made.
Payment Arrangements, Fees and Service Shut-Off Help
If your Savannah utility account is past due, close to shutoff, or you need help understanding payment arrangements, start from the official Customer Care page or call customer service.
Open Customer Care
Use the official Customer Care page for payment arrangements and service shutoff resources.
Call before the account reaches shutoff risk
Call 912-651-6460 early if you cannot pay on time or need an arrangement.
Save proof of every payment or arrangement
Keep confirmation numbers, arrangement details, dates, names and screenshots if available.
Where to Mail City of Savannah Utility Payments
The official contact page lists the utility payment mailing address as City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402.
Use the official mailing address
Mail payments to City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402.
Include account information
Write the account number on your check or money order and include the correct payment coupon if available.
Allow processing time
Mail payments early enough for delivery and posting before the due date.
Water, Sewer and Sanitation Business Services in Savannah
The City provides water, sewer and sanitation services for business development and redevelopment needs. Businesses may need water/sewer availability, fee and planning guidance before opening or changing a property use.
Open business water/sewer resources
Use the official Water, Sewer & Sanitation Business Services page.
Confirm service availability
Before lease signing, buildout or redevelopment, confirm whether water and sewer service is available for the proposed property use.
Ask about applicable fees
Fees can depend on project size, type and location. Confirm before budgeting or submitting final plans.
Checklist Before Calling Savannah Utility Services
Prepare the right details before calling. Account and billing teams need your account details, while service-start or transfer requests need property documentation.
| Check | What to prepare |
|---|---|
| Account number | Account number from your City of Savannah utility bill. |
| Barcode | Barcode from payment coupon if paying online. |
| Service address | Full Savannah service address and unit number. |
| Issue type | Bill pay, payment posting, start service, transfer, disconnect, payment arrangement or account update. |
| Documents | Lease, closing statement, valid government ID or payment confirmation when relevant. |
What to Say When Calling City of Savannah Utility Services
A clear call helps the representative understand whether you need billing, payment, service setup, transfer, disconnect or account help.
| Situation | Example wording | Best route |
|---|---|---|
| Customer service | “I need help with my City of Savannah utility account.” | 912-651-6460 |
| Online payment | “I am trying to pay online and have my account number and barcode.” | Official payment page + customer service |
| Start service | “I need to set up utility service at this address.” | How to Set Up Service page |
| Transfer service | “I am moving within Savannah and need to transfer service.” | Transfer/Disconnect page |
| Payment arrangement | “My account is past due and I need to ask about arrangement options.” | Customer Care / phone support |
City of Savannah Utility Services Office Map and Visit Guidance
City of Savannah Utility Services public office is at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401. Use this map for office location reference before visiting.
City of Savannah Utility Services
Use this map for the Coastal Georgia Center office location. Call 912-651-6460 before visiting if your issue is time-sensitive.
Official City of Savannah Water and Utility Services Links
Use these official City of Savannah resources for customer service, bill pay, account help, start service, transfer/disconnect service, customer care and business water/sewer guidance.
Utility Services
Main City of Savannah Utility Services page for account and customer support.
Open Utility ServicesContact Customer Service
Phone, address, hours, online contact and payment mailing address.
Open Contact PagePay Utility Bill Online
Official online payment instructions and payment portal route.
Open Bill PayAccount Services
Payment methods, automatic checking debit and account service options.
Open Account ServicesCustomer Care
Payment arrangements, fee prevention, shutoff help and FAQs.
Open Customer CareSet Up Service
Official page for setting up City of Savannah utility service.
Open Setup PageTransfer / Disconnect
Transfer utility service or request service disconnection.
Open Transfer PageBusiness Services
Water, sewer and sanitation guidance for business development.
Open Business ServicesSavannah Water Department Customer Service, Hours and Phone FAQs
What is the Savannah Water Department customer service phone number?
For City of Savannah Utility Services customer service, call 912-651-6460.
Where is City of Savannah Utility Services located?
The public office is located at the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401.
What are City of Savannah Utility Services office hours?
Office hours are Monday through Friday, 8:15 a.m. to 5 p.m., closed weekends and City holidays.
How do I pay my Savannah water bill online?
Use the official Pay Utility Bill Online page. You need the account number and barcode from your payment coupon.
Where do I mail my Savannah utility payment?
Mail utility payments to City of Savannah Utility Services, P.O. Box 1968, Savannah, GA 31402.
How do I start water service in Savannah GA?
Use the official How to Set Up Service page or call 912-651-6460.
How do I transfer City of Savannah utility service?
Use the official Transfer or Disconnect Service page. For transfer service, prepare the application, tenant or owner documentation and valid government-issued picture ID.
Do I need to pay my current balance before transferring Savannah utility service?
Yes. The City says your current utility bill balance must be paid in full before a transfer request can be made.
Where can I ask about payment arrangements?
Use the official Customer Care page or call 912-651-6460.
Is this guide for Savannah Georgia?
Yes. This guide is for Savannah, Georgia and official City of Savannah Utility Services resources.
Best Way to Contact Savannah Utility Services in 2026
For most Savannah water, sewer, sanitation, billing and account questions, call 912-651-6460. For in-person customer service, visit the Coastal Georgia Center, 305 Fahm Street, Savannah, GA 31401, Monday through Friday from 8:15 a.m. to 5 p.m.
For online payments, use the official City payment page and keep your account number and barcode ready. For start service, transfer service, disconnect service or payment arrangements, use the official City pages linked above and save confirmation for your records.
Editorial note: This guide is informational and helps Savannah, Georgia customers find official City utility resources faster. Phone numbers, office hours, mailing address, payment rules, transfer requirements, fees and service procedures can change, so always confirm final details directly on official savannahga.gov pages before taking action.