Independent Rockingham Water Guide: This website is an independent informational resource. It is not operated by, affiliated with, or endorsed by the City of Rockingham, Richmond County, the North Carolina Department of Environmental Quality or another government agency.
This page covers the City of Rockingham, North Carolina municipal water system—not Rockingham County Water & Sewer in Reidsville. Always confirm the utility name and service address before paying a bill or requesting service.
Rockingham Water Department Services, Phone & Customer Contact Guide
Rockingham, North Carolina • Municipal water & sewer guide
Find the Right City of Rockingham Water Service Before You Call
Water and sewer operations for the City of Rockingham are handled through City government, with Public Works responsible for utility operations and the City’s Finance/Revenue staff handling customer billing and payment functions.
Customers can contact Rockingham City Hall for account and payment help, contact the City’s water-system staff for drinking-water questions, use the official PayStar portal for online payments and review the City’s annual Consumer Confidence Report for water-quality information.
This guide also explains what the City water system actually does—from water treatment and distribution to meter service, sewer collection, wastewater treatment, utility construction and emergency system work.
Start here
City of Rockingham Water Department Contact Numbers
Start With City Hall Finance
For a water bill, payment posting, account balance or billing question, call (910) 997-5546 and ask for utility billing/revenue assistance.
Call City HallWater Quality or Treatment Question
The City’s 2025 Annual Drinking Water Quality Report lists Eddie Byrne at (910) 895-3226 for questions concerning Rockingham’s drinking water.
Call Water ContactPublic Works
The current annual water report identifies Mark Godfrey as Public Works Director and lists (910) 895-2488 for lead/service-line and Public Works water questions.
Call Public WorksIf your question contains the words bill, payment, balance, account or receipt, call City Hall first. If it involves the physical water system, treatment, water quality, main infrastructure or a service line, Public Works/water operations is usually the better route.
Primary search intent
What Services Does the Rockingham Water Department Offer?
The City does not present every water function under a standalone webpage labeled “Water Department.” Instead, municipal utility responsibilities are divided mainly between Public Works/utility operations and Finance/customer billing.
Drinking Water Treatment
Operation of the City’s municipal water-treatment system to produce finished drinking water for customers.
Water Distribution
Operation and maintenance of water mains, distribution infrastructure and related utility equipment.
Water Meter Service
Metering supports measurement of customer water consumption and utility billing.
Utility Billing
City finance/revenue staff process water and sewer accounts, customer charges and payments.
Online Bill Payment
The City links customers to an official PayStar payment service for municipal bill payments.
Customer Account Help
City Hall staff can route customers who need balance, payment, account or service assistance.
Water Quality Monitoring
The City samples and monitors regulated drinking-water parameters and publishes an annual Consumer Confidence Report.
Lead Service-Line Information
Rockingham maintains a service-line inventory and provides contact information for customers with lead-related water questions.
Sewer Collection
The municipal utility system also includes wastewater collection infrastructure serving Rockingham customers.
Wastewater Treatment
The City operates a wastewater treatment plant and is undertaking major treatment-facility improvements in 2026.
Utility Construction
Public Works oversees utility construction and maintenance projects involving water and sewer infrastructure.
Storm / System Response
Public Works has responsibility for storm preparation and response as part of the City’s broader municipal operations.
The City’s Public Works responsibilities also include streets, sanitation, buildings and grounds, vehicle maintenance and civil construction. Do not assume every Public Works issue is handled by the same employee who handles a water bill.
In-person customer help
Rockingham Water Department Address
Rockingham City Hall
514 Rockingham Road
Rockingham, NC 28379
Main phone:
(910) 997-5546
City fax:
(910) 997-6614
Email:
info@gorockingham.com
City Hall is the practical starting point for
- Water and sewer billing questions
- Utility payment questions
- Revenue / collection assistance
- Account routing
- City service information
- In-person utility payment
- Questions about official online payment
2026 City Hall schedule
Rockingham Water Department & City Hall Hours
A City notice published in 2026 lists Rockingham City Hall hours as 8:00 a.m.–5:00 p.m. Monday through Thursday and 8:00 a.m.–1:00 p.m. Friday. Check for holiday or emergency closures before making a special trip.
If you need staff assistance rather than only dropping off or making an online payment, avoid arriving close to closing time—especially on Friday.
Call the right desk
Rockingham Water & Utility Contact Directory
| Contact | Phone | Best For |
|---|---|---|
| City Hall Main Line | (910) 997-5546 | General utility routing, City services and account questions. |
| Lorie Poplin — Billing Clerk | (910) 997-5546 ext. 132 | Billing-related City finance functions. |
| Dana Gibson — Revenue Collection Clerk | (910) 997-5546 ext. 133 | City revenue/payment collection functions. |
| Jennifer Lambeth — Finance Director | (910) 997-5546 ext. 135 | Finance administration and escalated City finance matters. |
| Eddie Byrne — Water System Contact | (910) 895-3226 | Questions concerning the City’s drinking-water system and annual quality report. |
| Mark Godfrey — Public Works Director | (910) 895-2488 | Public Works, lead/service-line and water-infrastructure questions identified in the current CCR. |
The City publishes current Finance Department staff extensions and email addresses on its official website.
Official payment route
How to Pay a City of Rockingham Water Bill
City of Rockingham PayStar
The City website’s Online Payment menu directs customers to the City’s PayStar payment service.
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1
Start from the City website or verified PayStar page
Avoid search ads or unrelated payment sites that ask for utility account information.
-
2
Enter the requested account information
Use the information printed on your current City of Rockingham utility bill.
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3
Confirm the customer or service information
Verify the payment is being applied to the correct City account before proceeding.
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4
Review the balance and payment amount
Do not rely on an older paper bill if penalties, credits, adjustments or another payment may have changed the amount due.
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5
Review any payment-service fee
Use the amount displayed by the current processor before authorizing payment; payment-provider fees can change.
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6
Save your confirmation
Keep the receipt or confirmation number until the payment appears on your City account.
A Rockingham mailing address does not automatically mean you are a City water customer. Confirm the utility name printed on your bill before paying online.
Moving in or out
How to Start, Stop or Change Rockingham Water Service
Call Rockingham City Hall
The City’s public website does not currently publish a complete standalone online start-service workflow with all deposit and identification requirements, so customers should confirm the current requirements directly with the billing office.
Prepare this information before calling
The City’s public website does not prominently display a current residential water-service deposit schedule on its primary water pages. Ask billing staff for the exact current amount and accepted payment method before visiting City Hall.
Unexpected consumption
High Rockingham Water Bill? Check These Things First
Look for a significant change from the property’s normal water use.
A continuously running toilet can use large amounts of water without an obvious visible leak.
Look for dripping fixtures and outdoor connections that may have been left running.
Wet ground or unexplained pooling can indicate a buried customer-side leak.
If no water should be running, unexpected meter activity may help identify ongoing consumption.
Ask City Hall to explain the billed usage, prior balance, adjustments and any other line items.
Billing question
Call (910) 997-5546 and ask for utility billing/revenue staff.
Possible public-system leak
If water appears to be coming from City infrastructure rather than private plumbing, contact Public Works at (910) 895-2488.
How Rockingham gets its water
City of Rockingham Water System Facts
Where Rockingham drinking water comes from
The City’s 2025 drinking-water report identifies Roberdel Lake and City Pond as Rockingham’s water sources. It also states that Rockingham purchases water from the Richmond County Water Plant and can obtain emergency water from the City of Hamlet.
North Carolina’s Division of Water Resources reports a 3.0-million-gallon-per-day permitted City water treatment plant.
Latest annual report
Rockingham 2025 Drinking Water Quality Report
2025 Annual Drinking Water Quality Report
The City publishes a Consumer Confidence Report explaining water sources, regulatory testing, detected contaminants and drinking-water standards.
The 2025 report says the City routinely monitors for more than 150 contaminants according to federal and state requirements. The published contaminant tables should be read together with the definitions, limits, sampling dates and violation information in the full report.
The City report states that the system received a Chemical Disinfection Requirements violation in January 2025 and a Reporting Requirement violation in June 2025. Use the full CCR and current NC drinking-water records when evaluating the status or significance of a regulatory event.
Lead service-line information
The City states that it prepared an inventory of service-line materials. Customers concerned about lead in drinking water or who want water testing information are directed in the current CCR to Public Works Director Mark Godfrey at (910) 895-2488.
Source protection
Rockingham Source Water Assessment
| Water Source | Susceptibility Rating | Assessment Year |
|---|---|---|
| Roberdel Lake | Low | 2020 |
| City Pond | Low | 2020 |
| Pee Dee River | Moderate | 2020 |
The City’s report explains that a higher susceptibility rating refers to the potential for a source to become contaminated based on surrounding conditions; it does not by itself mean finished tap water violates drinking-water standards.
Wastewater service
Rockingham Sewer & Wastewater Services
Rockingham’s Public Works responsibility extends beyond drinking water. The City also operates sewer collection infrastructure and a municipal wastewater treatment plant.
2026 wastewater treatment plant improvements
The City advertised a major wastewater treatment plant improvement project in 2026 at the City of Rockingham WWTP, 200 Byrd Drive. The project includes new sludge-dewatering equipment and building improvements plus generator and aeration-system work.
Water and sewer utilities depend on treatment plants, pumps, backup power and collection/distribution infrastructure—not only billing counters. Capital work is part of maintaining reliable municipal service.
Behind the utility bill
What Rockingham Public Works Handles
Municipal water-system operation, maintenance and utility construction.
Wastewater collection, treatment infrastructure and related system work.
City street and civil infrastructure functions.
Municipal solid-waste and sanitation operations.
Maintenance of municipal facilities and grounds.
Public Works support for storm preparation and municipal response.
Public Works also handles sanitation, but a garbage collection schedule is not a water-service function. Use the City’s Public Works page for current sanitation schedules.
Avoid a costly routing mistake
City of Rockingham Water vs. Richmond County Water Department
City of Rockingham
City Hall:
514 Rockingham Road
Rockingham, NC 28379
Main: (910) 997-5546
Uses the City of Rockingham PayStar bill-pay link and City Finance/Revenue staff.
Richmond County Water Department
County Administration:
1401 Fayetteville Road
Rockingham, NC 28379
Richmond County operates a separate water system with its own accounts, payment methods and customer rules.
Richmond County’s Water Department is physically located in Rockingham, which makes online searches confusing. Look at the top of your bill: if it says City of Rockingham, use City resources. If it says Richmond County, use the County utility instead.
Leak, pressure or water concern
How to Report a Rockingham Water Problem
Identify the location
Have an exact address, cross street or landmark ready.
Describe the problem
No water, low pressure, visible leak, unusual water or meter/service-line issue.
Check whether neighbors are affected
This helps distinguish a property plumbing issue from a public system problem.
Contact the City
Start with Public Works at (910) 895-2488 or City Hall at (910) 997-5546 for routing.
The current City website does not prominently display a separate 24-hour water emergency number on its primary water pages. Do not invent or rely on an old number from a directory. Use current City contact instructions, and call 911 when a water-related incident creates an immediate threat to life, fire protection, traffic safety or property safety.
Customer plumbing & service lines
Rockingham Lead Service-Line & Testing Information
The City’s current Consumer Confidence Report explains that lead in drinking water is primarily associated with service-line materials and building plumbing rather than the source water alone.
City responsibility
Rockingham is responsible for providing high-quality drinking water and addressing lead pipes within the utility’s responsibility.
Customer plumbing
Property owners also need to understand the materials in their building plumbing, fixtures and customer-side piping.
The City’s CCR lists Public Works Director Mark Godfrey at (910) 895-2488 for customers concerned about lead or water testing.
Choose the fastest route
What Should You Do Next?
Understand utility terms
Rockingham Water Service Terms
- Public Water System ID
- The state identification number assigned to a regulated drinking-water system. Rockingham’s is NC 03-77-015.
- Consumer Confidence Report
- The annual drinking-water quality report published for customers, commonly abbreviated CCR.
- Water Treatment Plant
- The facility that treats raw source water so it can be distributed as finished drinking water.
- Distribution System
- The network of mains, valves, meters and related infrastructure delivering treated water to customers.
- Service Line
- The smaller pipe connecting a property to the water distribution system.
- Action Level
- A regulated contaminant concentration that triggers treatment or other requirements when exceeded under an applicable rule.
- Turbidity
- A measurement of water cloudiness used as an important indicator of filtration-system performance.
- Wastewater Treatment Plant
- The facility that treats sewage and wastewater before permitted discharge.
- Public Works
- The City department responsible for infrastructure operations including water, sewer, streets, sanitation and other municipal functions.
- PayStar
- The online payment service linked by the City of Rockingham for electronic municipal bill payment.
Official references
Official Rockingham Water & City Sources
City of Rockingham
City Hall contact information, online services, news and municipal departments.
Visit City WebsiteFinance Department
Current City finance, billing and revenue staff directory.
Finance DirectoryPublic Works
Municipal Public Works resources and service information.
Public WorksCity PayStar
Online municipal payment service linked directly by the City’s website.
Pay Online2025 Consumer Confidence Report
Latest annual City drinking-water quality report available during this review.
CCR PageNC Division of Water Resources
Local Water Supply Planning data for Rockingham public water system NC 03-77-015.
Water System DataInformation checked: August 21, 2026. Staffing, office schedules, billing policies, payment-provider charges, service requirements and emergency procedures can change after publication.
People also ask
Rockingham Water Department FAQs
What is the City of Rockingham Water Department phone number?
For a City water bill, account, payment or general utility question, call Rockingham City Hall at (910) 997-5546. The City’s 2025 water-quality report lists Eddie Byrne at (910) 895-3226 for drinking-water questions and Public Works Director Mark Godfrey at (910) 895-2488 for Public Works and lead/service-line questions.
Where is the Rockingham Water Department located?
City utility billing and customer routing are handled through Rockingham City Hall, 514 Rockingham Road, Rockingham, NC 28379. The City’s water and sewer operations are part of its broader municipal Public Works and utility system.
What hours is Rockingham City Hall open?
A 2026 City notice lists City Hall hours as 8:00 a.m. to 5:00 p.m. Monday through Thursday and 8:00 a.m. to 1:00 p.m. Friday. Holiday and emergency closures can change the schedule.
What services does the City of Rockingham Water Department provide?
City water-related services include drinking-water treatment, distribution-system operation, metering, customer billing, online payment, water-quality monitoring, service-line information and utility maintenance. The City’s Public Works operations also include sewer collection, wastewater treatment, utility construction, streets, sanitation and other municipal infrastructure.
How do I pay my City of Rockingham water bill online?
The City of Rockingham website links customers to its official PayStar payment portal. Open the City-linked payment page, enter the requested account information, verify the account and amount, review any payment-provider charge and save the confirmation after payment.
How do I start water service in Rockingham, North Carolina?
Call Rockingham City Hall at (910) 997-5546 and ask for utility billing/customer service. The City’s main website does not currently publish every new-account requirement and deposit amount in a complete standalone online guide, so verify the required identification, deposit and service-start procedure directly with City staff.
Who do I call about a high Rockingham water bill?
Call City Hall at (910) 997-5546 and request utility billing assistance. Before calling, compare previous bills, check toilets and fixtures for leaks and note any unexplained meter activity or changes in household water use.
Where does Rockingham get its drinking water?
The City’s 2025 Consumer Confidence Report identifies Roberdel Lake and City Pond as Rockingham’s primary source waters. The City also purchases water from Richmond County and has an emergency supply connection with the City of Hamlet.
How do I get the Rockingham drinking-water quality report?
The City publishes its Annual Drinking Water Quality Report on the official Rockingham website. The latest report available during this 2026 review is the 2025 Consumer Confidence Report. Questions concerning the report can be directed to Eddie Byrne at (910) 895-3226.
Is the City of Rockingham Water Department the same as Richmond County Water Department?
No. They are different utility systems. The City of Rockingham handles municipal City accounts through Rockingham City Hall and the City’s PayStar service. Richmond County Water Department is a separate County utility with its own accounts, rules and payment system. Check the utility name printed on your bill before making a payment.