Columbus Water & Power Services, Customer Programs, Emergency Numbers and Billing Help
If you are trying to reach the Columbus Water Department for phone support, water and sewer service, repair reporting, utility programs, bill payment, discount help, lead service line replacement, start service or after-hours emergencies, this guide gives you the correct official routes in one place.
Columbus Water & Power handles more than just drinking water. Customer needs may involve water service, sewer service, stormwater, power, billing, utility discounts, payment assistance, lead service line replacement, new utility service, leaks, flooding or emergency repair reporting.
☎️ Best first contact for Columbus water and sewer service
Customer service: Call 614-645-8276 for non-emergency water and sewer needs, repair reporting, billing routing and customer service.
Email: Use utilityleadrep@columbus.gov for official utility customer service contact where email is appropriate.
After-hours: Use emergency numbers only for non-business-hours emergencies, not normal billing or account questions.
Columbus Water Department Services Quick Facts
The main customer service number for Columbus Water & Power is 614-645-8276, listed for weekdays from 7:00 AM to 6:00 PM. This is the best first contact for normal water and sewer service questions, repair reporting and utility customer support.
For after-hours emergencies only, Columbus lists separate emergency numbers for water, sewer and power. Use these numbers only when the problem cannot wait until normal customer service hours.
What This Columbus Water & Power Services Guide Covers
Columbus Water Department Customer Service Phone Number
For most Columbus water, sewer and utility customer service needs, call 614-645-8276. The official Columbus Water & Power pages list this number for customer service and utility repair reporting on weekdays from 7:00 AM to 6:00 PM.
Use this number for non-emergency water and sewer service questions, utility repair needs, account routing, payment questions, start service guidance, leak inspection requests and general customer support.
Call during customer service hours
Call 614-645-8276 on weekdays between 7:00 AM and 6:00 PM for normal water and sewer customer service.
Explain the exact service need
Say whether your issue is water service, sewer, stormwater, billing, payment, leak, flooding, start service or program help.
Keep account details ready
Have your service address, account number, phone number, email, bill copy and any prior case number ready.
Columbus Water, Sewer and Power After-Hours Emergency Numbers
Columbus lists special emergency numbers for non-business-hours emergencies only. These should not be used for normal billing, payment, routine service, account setup or non-urgent questions.
Water emergency
Use this for urgent water emergencies after normal business hours.
614-645-7788Sewer emergency
Use this for urgent sewer emergencies after normal business hours.
614-645-7102| Emergency type | After-hours number | Use when |
|---|---|---|
| Water | 614-645-7788 | Urgent water emergency outside normal customer service hours. |
| Sewer | 614-645-7102 | Sewer backup, sewer emergency or urgent wastewater issue after hours. |
| Power | 614-645-7627 | Columbus power emergency after business hours. |
Columbus Water Bill Payment, Customer Portal and Billing Help
Columbus provides official utility bill payment resources and customer service support. For bill questions, payment posting, account issues or portal problems, use the official customer service number and official payment page.
Use the official payment page
Open the official Pay a Utility Bill page instead of clicking unknown payment links.
Call customer service for bill questions
Call 614-645-8276 weekdays from 7:00 AM to 6:00 PM for billing and customer service support.
Save payment confirmation
Keep the confirmation number, payment date, account number and payment method until the payment appears correctly.
Columbus Water Department Programs and Customer Services
Columbus Water & Power customer resources cover payment help, utility discounts, leak and flooding guidance, customer service, start service, water health, lead service line replacement, rates, fees and repair reporting.
| Program / service | What it helps with | Best official route |
|---|---|---|
| Utility discounts | Income-qualified and senior citizen water/power discount support. | Use the official Discount Programs page. |
| Lead service line replacement | Replacement of lead and galvanized water service lines when scheduled. | Use the official Lead Service Line Replacement Program page. |
| Bill payment | Paying utility bills online or confirming payment routes. | Use the official Pay a Utility Bill page. |
| Leak and flooding help | Street leaks, meter leaks, yard leaks, hydrant leaks, flooding and backups. | Use customer service or official leak/flooding resources. |
Columbus Utility Discount Programs for Water and Power
Columbus lists income-qualified and senior citizen discount programs. Starting January 1, 2026, the official discount page says eligible customers receive a 30% discount on water and/or power usage charges, and eligible seniors 60 and older may be able to have service charges waived.
Check the official discount page
Open the Utility Discount Programs page for eligibility details.
Prepare proof of eligibility
Have income, household, senior status or assistance-program documents ready, depending on the program requirements.
Ask about renewal rules
The official page notes 2026 renewal changes, so confirm whether your discount needs renewal yearly or every other year.
Columbus Lead Service Line Replacement Program
Columbus lists a Lead Service Line Replacement Program as a citywide 12-year project. The official page says lead and galvanized water service lines will be replaced at no direct cost to customers when construction reaches their street.
Open the official program page
Use the Lead Service Line Replacement Program page for current program guidance.
Check whether your street is scheduled
The project is citywide and phased over time. Your street may be scheduled in the early, middle or later stages.
Know homeowner responsibility before construction
The official page notes that before construction begins, leaks on the private water service line remain the homeowner’s responsibility.
How to Start New Columbus Water and Sewer Utility Service
Columbus has an official Start New Utility Service page. For help, the official page says to call 614-645-8276 weekdays from 7:00 AM to 6:00 PM.
Confirm the service address
Make sure your property is served by Columbus water and sewer utilities before starting a new account.
Open the official start service page
Use the official Start New Utility Service page for customer instructions.
Call if you are a tenant or land contract buyer
If your situation is not straightforward, call 614-645-8276 during customer service hours and ask what documents are required.
Columbus Water Leaks, Meter Leaks, Street Leaks and Flooding Help
Columbus provides customer resources for leaks in the street, hydrant, yard or meter, plus flooding and basement backup prevention information. For many leak questions, Columbus directs customers to the Customer Service Center at 614-645-8276 during weekdays from 7:00 AM to 6:00 PM.
| Issue | Best first action | Contact / route |
|---|---|---|
| Leak in street or hydrant | Report to customer service or 311 repair routing | 614-645-8276 / 311 Center |
| Meter leak | Call Customer Service Center with details | 614-645-8276 |
| Yard leak | Ask for inspection/routing; private plumbing may be owner responsibility | 614-645-8276 |
| Basement flooding / backup prevention | Use official flooding and backup prevention resources | Customer resources page |
Columbus Utility Bill Walk-In Payment Office
Columbus lists a walk-in payment office for utility bills at 111 N. Front Street, Columbus, Ohio 43215, with weekday hours listed as 7:30 AM to 4:30 PM. The same official payment contact block lists customer service at 614-645-8276.
Payment office
Use for in-person utility payment support when online payment is not enough.
111 N. Front StreetCustomer service
Use for billing questions and utility account support.
614-645-8276Quick Checklist Before Calling Columbus Water & Power
Preparing the right details helps customer service route your request faster. This is useful for billing, start service, leaks, flooding, discount programs and lead service line questions.
| Check | What to prepare |
|---|---|
| Service address | Full address, apartment/unit number and nearest cross street if reporting a field issue. |
| Account number | Utility account number from your bill or customer portal. |
| Issue type | Billing, payment, start service, leak, sewer, stormwater, discount, lead line or emergency. |
| Visible details | Leak location, flooding area, meter issue, hydrant location or sewer backup details. |
| Proof | Payment confirmation, bill screenshot, notice letter, photos if safe, or prior case number. |
Columbus Water and Sewer Services Office Map
The official Columbus Water & Power contact page lists water and sewer non-emergency services at 910 Dublin Road, Columbus, OH 43215. For bill payment visits, Columbus separately lists the walk-in payment office at 111 N. Front Street.
Water and Sewer Services — 910 Dublin Road
Use this map for location reference. Call before visiting when the issue may be handled by phone or online.
Official Columbus Water Department Services and Program Links
Use these official City of Columbus resources for water and sewer customer service, bill payment, start service, discount programs, repair reporting, leaks, flooding and lead service line replacement.
Columbus Water & Power
Main official water, sewer, stormwater and power services page.
Open Water & PowerContact Water & Power
Official contact page for water, sewer, power and customer service numbers.
Open Contact PagePay Utility Bill
Official Columbus utility bill payment page and customer portal route.
Pay Utility BillDiscount Programs
Income-qualified and senior utility discount program information.
Open DiscountsUtility Bill Assistance
Public Utilities customer support and assistance with utility bills.
Open AssistanceLead Line Program
Lead Service Line Replacement Program information and guidance.
Open Lead ProgramLeaks and Meter Issues
Official guidance for leaks in street, hydrant, yard or meter.
Open Leak HelpCustomer Information
Flooding, water leak, basement backup and customer resource information.
Open Customer InfoColumbus Water Department Services, Programs and Phone FAQs
What is the Columbus Water Department customer service phone number?
The Columbus Water & Power customer service number is 614-645-8276. It is listed for weekdays from 7:00 AM to 6:00 PM.
What is the Columbus water after-hours emergency number?
For non-business-hours emergencies only, Columbus lists the water emergency number as 614-645-7788.
What is the Columbus sewer after-hours emergency number?
For non-business-hours sewer emergencies only, Columbus lists the sewer emergency number as 614-645-7102.
Where is Columbus Water and Sewer customer service located?
The official contact page lists Water and Sewer non-emergency services at 910 Dublin Road, Columbus, OH 43215.
What email does Columbus Water & Power list for customer service?
The official contact and payment pages list utilityleadrep@columbus.gov.
Does Columbus offer water bill discount programs?
Yes. Columbus lists income-qualified and senior citizen utility discounts. Starting January 1, 2026, eligible customers may receive a 30% discount on water and/or power usage charges.
How do I start new water service in Columbus?
Use the official Start New Utility Service page or call 614-645-8276 weekdays from 7:00 AM to 6:00 PM.
How do I report a leak in Columbus?
For leaks in the street, hydrant, yard or meter questions, Columbus directs customers to the Customer Service Center at 614-645-8276 during weekday customer service hours.
What is the Columbus Lead Service Line Replacement Program?
It is a citywide 12-year program to replace lead and galvanized water service lines when construction reaches scheduled streets. The official page says replacement is at no direct cost to customers when construction reaches the street.
Where can I pay a Columbus utility bill in person?
The official payment page lists the walk-in payment office at 111 N. Front Street, Columbus, Ohio 43215, weekdays 7:30 AM to 4:30 PM.
What should I do if I receive a suspicious Columbus utility payment email?
Do not click suspicious payment links or send personal information. Columbus has warned about phishing attempts. Verify through official Columbus.gov pages or call customer service directly.
Is Columbus Water Department the same as Columbus Water & Power?
For City of Columbus utility services, the official service area is commonly presented under Columbus Water & Power, which includes water, sewer, stormwater and power service information.
Best Way to Use Columbus Water Department Services in 2026
For most Columbus water and sewer needs, start with 614-645-8276 during weekday customer service hours. Use this number for billing questions, service needs, utility repair reporting, start service questions, leaks, meter concerns and customer routing.
Use the official Columbus Water & Power pages for customer programs, utility discounts, lead service line replacement, start service, payment help and leak/flooding guidance. For non-business-hours emergencies only, use the listed emergency numbers: Water 614-645-7788, Sewer 614-645-7102, and Power 614-645-7627.
Editorial note: This guide is informational and helps Columbus, Ohio customers find official Water & Power phone numbers, services and programs faster. Phone numbers, hours, eligibility rules, payment routes, emergency routing and program details can change, so always confirm final instructions directly through official City of Columbus resources before taking action.