Independent Water Department Guide: WaterDepartmentGuide.org is an independent informational resource. It is not operated by, affiliated with, or endorsed by the City of Chicopee, Chicopee Water Department, Department of Public Works, Board of Water & Sewer Commissioners, Massachusetts Water Resources Authority, or another government agency.
Use official City of Chicopee sources for payments, applications, water-quality notices, shutoff matters and other consequential account decisions. Rates, office access, forms and procedures can change.
Chicopee Water Department: Address, Phone & Open Hours 2026
Chicopee, Massachusetts water utility guide
Call, Visit, Pay a Bill or Solve a Chicopee Water Problem
The Chicopee Water Department maintains the city’s drinking-water distribution system, including water mains, hydrants, pumping facilities, storage and monitoring infrastructure.
The department’s official address is 115 Baskin Drive, Chicopee, MA 01020, and its main customer-service number is (413) 594-3420. This guide also explains where water bills are paid, current posted water rates, service applications, shutoffs, high bills, meter questions, water-quality issues and excavation mark-outs.
Start here
Chicopee Water Department Quick Facts
Where is the Chicopee Water Department?
The Water Department is in the DPW Building at 115 Baskin Drive, Chicopee, Massachusetts 01020. Call (413) 594-3420 for water-service, meter, billing-usage and distribution-system questions.
Usage, meters & service
Questions about water consumption, meters, service lines, dirty water, shutoffs, hydrant flushing or water-system work.
(413) 594-3420Pay the bill
The City Collector receives metered-water, sewer and storm payments and operates the official online payment route.
(413) 594-1480Taste or odor concern
The City’s Water Department page directs taste or odor reports to the Chicopee Water Treatment Plant.
(413) 594-1870The Water Department is at 115 Baskin Drive. Water/sewer/storm payments, however, are handled through the Collector’s Office at 274 Front Street.
Phone, address & fax
Chicopee Water Department Contact Information
Chicopee Water Department
DPW Building
115 Baskin Drive
Chicopee, MA 01020
Phone: (413) 594-3420
Fax: (413) 594-3461
Have this ready when calling
- Service-property address
- Account or bill number, if available
- Account holder or property-owner name
- Current meter reading for usage questions
- Date the problem started
- Whether neighbors have the same water issue
- Photos or documentation for a claim or abatement request
Which Chicopee number should you call?
| Issue | Best Contact | Phone |
|---|---|---|
| Water service / meter / distribution issue | Chicopee Water Department | (413) 594-3420 |
| Paying a water/sewer/storm bill | Collector’s Office | (413) 594-1480 |
| Taste or odor complaint | Water Treatment Plant | (413) 594-1870 |
| Immediate threat to life or property | Emergency services | 911 |
Before you drive over
Chicopee Water Department Open Hours in 2026
The City’s official Water Department directory confirms the 115 Baskin Drive address, phone and fax but does not currently display a separate Water Department counter schedule. Current public location listings show 8:00 a.m.–5:00 p.m. Monday through Friday. Because office access and holiday schedules can change, call (413) 594-3420 before making a special trip.
Collector’s Office hours are separately published
If your purpose is specifically to make an in-person water payment, the City Collector’s Office lists hours of Monday through Friday, 9:00 a.m.–5:00 p.m. at City Hall Annex, 274 Front Street, 2nd Floor.
Verify current payment methods, office hours, online-payment instructions and mailing information.
What the department handles
What Does the Chicopee Water Department Do?
The City states that the Water Department’s mission is to provide Chicopee residents and businesses with safe drinking water and fire protection.
Water mains
Maintains the public water-distribution piping system.
Fire hydrants
Maintains hydrants used for fire protection and system flushing.
Pumping stations
Maintains infrastructure that helps move water through the system.
Storage tanks
Maintains water-storage components within the distribution network.
Treatment & monitoring
Supports treatment and monitoring facilities connected with Chicopee’s water supply.
Water meters
Handles meter-related questions and the city’s meter modernization work.
Review the City’s description of the Water Department mission and distribution-system responsibilities.
Water / sewer / storm payments
How to Pay a Chicopee Water Bill
Chicopee’s Collector’s Office receives metered-water payments. The same official payment system also handles eligible sewer and storm charges.
Chicopee Online Bill Pay
Start from the City’s Online Bill Pay page and choose the Collector’s Online Bill Pay option for Water/Sewer/Storm.
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Get your water bill
Have the bill number and account information available before opening the payment system.
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Open Chicopee’s official Online Bill Pay page
Use the City’s Online Bill Pay page instead of searching for an unfamiliar third-party payment website.
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Select Collector’s Online Bill Pay
The Collector payment route is the option that covers Water/Sewer/Storm.
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Enter the requested bill information
Match the bill number and account details carefully before submitting payment.
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Review payment fees and timing
The City warns that credit-card payments carry a fee. Confirm the total and payment date before authorizing the transaction.
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Save confirmation
Keep the confirmation number or receipt until the payment appears correctly on your account.
Other Chicopee water-bill payment methods
Collector Online Bill Pay
Water, sewer and storm payments are accepted through the City’s linked payment service.
Start at City Bill PayCollector’s Office
274 Front Street, 2nd Floor, Chicopee, MA 01013. The City lists check, money order, cash and credit card as in-office options.
Mon–Fri 9 a.m.–5 p.m.Mail a Payment
Send a check or money order with the payment stub to Chicopee Collector’s Office, 274 Front Street, Chicopee, MA 01013.
Do not mail cash.City Hall Payment Box
The City provides a payment drop box at the City Hall entrance at 274 Front Street.
Check or money order onlyThe Collector’s Office warns that some bank online-payment systems mail the City a paper check and it may take approximately 7 days to arrive. Plan ahead if your due date is close.
Current City-posted pricing
Chicopee Water Rates in 2026
The City’s current Water Rates page lists the following residential/general water charges. Chicopee announced the usage-rate increase effective in July 2025.
| Charge | Current Posted Rate | Useful Note |
|---|---|---|
| Minimum quarterly charge | $20.00 | Applies as the listed quarterly minimum. |
| First 1,000 cubic feet | $4.60 / 100 cu ft | 1,000 cu ft is about 7,480 gallons. |
| Water after first 1,000 cu ft | $5.50 / 100 cu ft | Higher tier applies to additional usage. |
Check Chicopee’s official rate page before estimating a future bill because the Board of Water & Sewer Commissioners can change rates and fees.
Unexpected usage
Why Is My Chicopee Water Bill So High?
The Water Department’s official FAQ recommends checking for water loss when usage is unexpectedly high. Summer irrigation and a previous estimated reading can also produce a larger bill.
Check toilets
A continuously leaking toilet can waste a significant amount of water without being obvious.
Check faucets
Look for dripping fixtures, outdoor spigots and plumbing that does not fully shut off.
Check irrigation
Inspect sprinkler heads, buried irrigation lines and automatic watering schedules.
Read the meter
Compare the current meter reading with the reading shown on your bill.
Review estimated bills
A previous estimate lower than actual use can create a larger catch-up bill later.
Call the department
Use (413) 594-3420 if the usage still does not make sense after basic checks.
The City’s FAQ states that the homeowner is responsible for water that passes through the meter, including water lost from a leak located after the meter.
Need to request an abatement or refund review?
The Water Department publishes an Abatement / Refund Request Form. The form asks for the account, property address, billing period, reason for the request, supporting documentation and current meter reading.
The City’s abatement form warns customers that filing the application does not itself stay collection of charges. Review the current instructions and call the department if a balance is approaching a penalty, lien or termination stage.
Past-due account help
Late Water Bill, Payment Plan & Appeal Information
Chicopee’s Water & Sewer Commission has published Billing, Termination, Payment Plan & Appeal Regulations covering billing, collection, payment arrangements, termination and appeals.
45 days from issue
The published regulations state that water bills are due and payable within 45 days of the issue date.
Ask before shutoff
The current published regulations include procedures for qualifying payment agreements and hardship arrangements.
Follow appeal rules
Do not simply ignore a disputed bill. Use the formal complaint, investigation, hearing or appeal procedure where applicable.
Published standard payment-agreement framework
Eligibility, documentation and current commission rules matter. Contact the Water Department before relying on an older payment-plan assumption.
Read the City’s complete current published document for due dates, notices, payment agreements, termination and appeal procedures.
Loss of service
Why Is My Water Shut Off in Chicopee?
The City identifies three common reasons a property may unexpectedly have no water: construction work, frozen plumbing or nonpayment.
Construction
Scheduled utility work may require temporary water interruption. The City’s guidance says affected properties may receive advance notification for planned work.
Frozen pipes
Cold-weather plumbing can freeze inside a building. Check whether the issue is isolated to your property before assuming the public water main is off.
Nonpayment
The City’s shutoff guidance says water can be terminated for nonpayment after applicable notification procedures.
No water? Use this quick check
Discoloration & flushing
Dirty or Discolored Chicopee Tap Water
Temporary discoloration can occur when sediment in water mains is disturbed by hydrant flushing, maintenance, fire-hydrant operation or a water-main event.
Hydrant flushing is scheduled through September 2026
Chicopee announced its 2026 spring/summer hydrant-flushing program beginning April 12, with flushing scheduled Sunday through Thursday from 7:30 p.m. to 11:30 p.m. and continuing through September.
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Use cold water
Run a cold-water faucet. The City recommends a bathtub faucet when practical.
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Run it for 5–10 minutes
During 2026 flushing, Chicopee advises customers to run cold water for approximately 5–10 minutes or until it clears.
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Avoid hot water
Do not pull discolored water into the hot-water heater.
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Delay laundry
Avoid washing clothing until the water has cleared because discoloration can stain laundry.
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Call if it does not clear
Contact the Chicopee Water Department at (413) 594-3420 if discoloration remains after flushing.
The City’s FAQ explains that cloudy water can be caused by harmless air bubbles. Let a glass stand briefly; if the cloudiness clears as the bubbles dissipate, trapped air is a likely explanation.
Drinking-water information
Chicopee Water Quality & 2025 Consumer Confidence Report
Chicopee’s drinking water is supplied through the Massachusetts Water Resources Authority system and the Chicopee Valley Aqueduct. The City’s FAQ identifies the Quabbin Reservoir as Chicopee’s source-water supply.
Quabbin Reservoir
Chicopee identifies Quabbin Reservoir as the source of the City’s drinking water.
Chicopee Valley Aqueduct
Water travels through the regional aqueduct system before reaching Chicopee treatment and distribution infrastructure.
Not added by Chicopee
The City’s Water Department FAQ states that fluoride is not added to Chicopee drinking water.
(413) 594-1870
The City’s Water Department page directs taste or odor reports to the Chicopee Water Treatment Plant.
Usage measurement
Chicopee Water Meter Questions
Where is my water meter?
The City’s FAQ says the meter is normally inside the home where the water service enters the building, commonly in a basement or utility area.
A remote reader mounted outside is not the actual water meter; it transmits the reading from the indoor meter.
How do I read it?
Chicopee instructs customers to read the numbers on the water meter from left to right.
Record all digits so you can compare your current reading with a bill or discuss usage with the Water Department.
Who is responsible for the service line?
The City’s FAQ describes the public distribution system as extending through City property and rights-of-way up to the private property line / curb-stop area.
Piping within the private property line is generally described as the owner’s responsibility, except for the water meter itself.
The City maintains a dedicated page for its water-meter and reading-system modernization work.
New or replacement connection
Chicopee Water Service Applications & Forms
The City’s published Water Service Application is designed for physical service work such as new service, replacement service, domestic service or fire service. Call the Water Department if your only need is an account or ownership change.
Water Service Availability Form
Used to ask whether municipal water service and sufficient pressure are available for a proposed property or project.
Open Availability FormWater Service Application
Used for qualifying new, replacement, domestic and fire-service work.
Open Service ApplicationOwner Authorization Form
May be required when an applicant is acting on behalf of the property owner.
Owner AuthorizationWater Department Documents
Includes backflow, secondary-meter, hydrant-rental, abatement, fee-schedule and construction documents.
All Water FormsBefore submitting a water-service request
- Confirm the property address. Use the exact Chicopee parcel/service address.
- Determine the type of work. New service, replacement, domestic or fire-service work require different project details.
- Confirm ownership. If the applicant is not the owner, review the owner-authorization requirement.
- Check water availability. For development or a new connection, use the City’s Water Availability Form where applicable.
- Review the fee schedule. Do not assume an old permit or connection fee is still current.
- Call before construction. Coordinate project requirements with the Water Department before excavation or service work begins.
Before excavation
DigSAFE & Chicopee Water-Line Mark Outs
The City states that the Chicopee Water Department is a nonmember utility of DigSAFE. You must contact the Water Department separately when you need Chicopee drinking-water infrastructure marked before excavation.
Read the City’s instructions for water-line mark outs before digging, landscaping, fence work, decks or other excavation.
Directions
Chicopee Water Department Map & Office Location
115 Baskin Drive
Chicopee Water Department
115 Baskin Drive
Chicopee, MA 01020
Phone: (413) 594-3420
Currently listed hours:
Monday–Friday, 8:00 a.m.–5:00 p.m.
Avoid a second trip
What to Bring to the Chicopee Water Department
- Latest water bill
- Bill or account number
- Service address
- Current meter reading
- Previous payment confirmation
- Recent bills
- Current meter reading
- Leak-repair invoice if repaired
- Photos or plumber documentation
- Abatement form if applicable
- Property address
- Owner information
- Project / construction details
- Service application
- Owner authorization if needed
Construction plans, backflow work, hydrant use, service availability, claims and payment-plan matters can require specific documents or review. A short call to (413) 594-3420 can prevent an unnecessary visit.
Current notices
What’s Current for Chicopee Water Customers in 2026?
Spring/Summer Hydrant Flushing Begins
The City announced flushing Sunday through Thursday between 7:30 p.m. and 11:30 p.m., beginning in the Ferry Lane area and moving through the distribution system.
Hydrant Flushing Continues
Customers can temporarily experience reduced pressure or water discoloration while the distribution system is being flushed.
2025 Consumer Confidence Report Released
The Water Department posted the newest annual MWRA Chicopee Valley Aqueduct Communities drinking-water report.
Official sources
Chicopee Water Department Official Resources
Understand your account
Chicopee Water Department Terms
- Water Meter
- The device that measures water passing into a property and is used to calculate metered usage.
- Remote Reader
- A separate device connected to the actual water meter that allows the meter reading to be obtained without reading the indoor meter directly.
- Curb Stop
- An in-line water-service valve generally located near the boundary between the public and private portions of a service connection.
- 100 Cubic Feet
- A water-billing quantity equal to approximately 748 gallons according to Chicopee’s current rate page.
- Hydrant Flushing
- Controlled release of water through hydrants to move water through mains and remove accumulated sediment from the distribution system.
- Consumer Confidence Report
- An annual drinking-water quality report providing information about the water supply and testing results.
Common questions
Chicopee Water Department FAQs
1. What is the Chicopee Water Department address?
The official physical address is 115 Baskin Drive, Chicopee, MA 01020. The department is located in the DPW Building.
2. What is the Chicopee Water Department phone number?
The main Water Department phone number is (413) 594-3420. The department fax number is (413) 594-3461.
3. What are the Chicopee Water Department hours?
Current public location listings show Monday through Friday, 8:00 a.m.–5:00 p.m.. The City’s official Water Department directory does not currently publish a separate counter schedule, so call (413) 594-3420 before making a special trip or visiting around a holiday.
4. How do I pay my Chicopee water bill online?
Use the City of Chicopee’s official Online Bill Pay page and select Collector’s Online Bill Pay. Water/Sewer/Storm bills are paid through the Collector’s payment system. Have your bill number and payment information ready.
5. What are Chicopee’s current water rates?
The City’s current posted rates are a $20 quarterly minimum, $4.60 per 100 cubic feet for the first 1,000 cubic feet, and $5.50 per 100 cubic feet for usage above 1,000 cubic feet. Verify the rate page before estimating a future bill.
6. Why is my Chicopee water bill unusually high?
Check toilets, faucets, sprinkler systems and other plumbing for leaks. Also compare the current meter reading with the bill and check whether a previous bill was estimated. The City states that water passing through the meter is generally billable even when it is lost through a private-side leak.
7. Why was my water shut off in Chicopee?
The City’s Water Department identifies construction, frozen pipes and nonpayment as common reasons for loss of water service. Call (413) 594-3420 if the cause is unclear or you need account-specific restoration instructions.
8. What should I do if my Chicopee tap water is brown or discolored?
Run cold water, preferably through a bathtub faucet, for about 5–10 minutes or until it clears. Avoid hot water and laundry while the water is discolored. If it does not clear, call the Water Department at (413) 594-3420.
9. Where is my Chicopee water meter?
The City’s FAQ says the actual meter is usually inside the home where the water service enters the building, often in a basement or utility area. An exterior remote reader is connected to the meter but is not itself the water meter.
10. Do I need to call the Chicopee Water Department before digging?
Yes when water mark-outs are required. Chicopee states that its Water Department is a nonmember utility of DigSAFE, so contacting DigSAFE does not replace contacting Chicopee Water separately. Call (413) 594-3420 for Water Department mark-out instructions.
Verification
Sources & Editorial Verification
This guide prioritizes current City of Chicopee pages and City-published forms. Key facts were rechecked on August 20, 2026.
- City of Chicopee — Water Department News & Announcements
- City of Chicopee — Water Department Staff Directory
- City of Chicopee — Water Department About
- City of Chicopee — Collector’s Office
- City of Chicopee — Online Bill Pay
- City of Chicopee — Water Rates
- City of Chicopee — Water Documents & Forms
- City of Chicopee — Shut Off Water
- City of Chicopee — DigSAFE
- City of Chicopee — Water Department FAQs
Official City sources are used for department contact information, billing routes, rates, forms, shutoff guidance, meter information and water-quality notices. Third-party payment websites are not presented as independent official authorities; users are routed through the City’s own payment page.
The Water Department’s official directory does not currently state dedicated office hours. Therefore, current 8 a.m.–5 p.m. weekday location hours are clearly labeled as currently listed hours rather than represented as a guaranteed City-published counter schedule.