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Utility fees, deadlines, office procedures and service requirements can change. Confirm time-sensitive information directly with the City of Taylorville before paying, applying for service or visiting an office.
Taylorville Water Department 2026: New Service & Application
Taylorville, Illinois water & sewer customer guide
Starting Taylorville Water Service? Apply In Person at City Hall
If you are moving into a Taylorville home or rental, the most important detail is simple: the City currently requires customers to apply for new water/sewer service in person through the Water Collection Office.
Bring identification, your lease if you rent, and the applicable activation fee. In 2026 the customer activation fee is $30 for an address inside Taylorville city limits and $60 for an address outside city limits.
This guide also explains monthly billing, the 15th-of-the-month due date, 2026 restoration fees, online payment, automatic bank draft, leak adjustments, outside-city service and whom to call when something goes wrong.
Start here
Taylorville Water Department Quick Facts
$30 Activation Fee
The City’s current customer activation fee for an address within Taylorville corporate limits.
$60 Activation Fee
The current customer activation fee for qualifying addresses outside Taylorville city limits.
Due on the 15th
A 10% penalty applies to qualifying payments received after the City’s stated grace point.
Call the Water Collection Office at (217) 824-2919 before visiting if your address is outside city limits, newly constructed, recently purchased, part of an unusual landlord arrangement, or may require an annexation agreement.
Primary task
How to Start Taylorville Water & Sewer Service in 2026
The City of Taylorville’s official Water Department guidance states that applications for water/sewer service must currently be completed in person at the Water Collection Department.
Taylorville Water Collection Office
115 North Main Street, Taylorville, IL 62568
Phone: (217) 824-2919
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1
Confirm that Taylorville is your utility provider
Before applying, verify that the property receives City of Taylorville water service. This is particularly important for rural or outside-city addresses.
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2
Determine whether the address is inside city limits
This matters because the activation fee and ongoing water rates differ for inside-city and outside-city customers.
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3
Gather your identification
The City’s Water Department page lists a driver’s license or other photo identification and Social Security number among application requirements.
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4
Bring your lease if you are renting
Renters should bring the lease or rental agreement for the service address.
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5
Prepare the activation fee
The currently listed customer activation fee is $30 inside city limits or $60 outside city limits.
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6
Visit the Water Collection Office
Go to Taylorville City Hall at 115 N. Main St. during current business hours. The Water Collection Office lists Monday through Friday, 8:00 AM to 4:30 PM, excluding holidays.
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7
Complete and sign the application
The City requires the customer to sign its water/sewer service application.
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8
Confirm service activation timing
Before leaving, ask when a service technician is expected to activate service and whether someone must be present at the property.
The official Taylorville Water Department currently instructs customers to come to the Water Collection Department in person to apply for water/sewer service.
Before City Hall
What to Bring for a Taylorville Water Application
Photo Identification
Bring a driver’s license or another qualifying photo ID.
Social Security Information
The official Water Department application guidance currently lists a Social Security number among customer requirements.
Lease / Rental Agreement
Required when you are renting the property rather than purchasing it.
Activation Fee
$30 for an inside-city address or $60 for an outside-city address under current City guidance.
Service Address
Know the complete street address where water service is being requested.
Application Signature
The customer must complete and sign the City’s service application.
The City’s Water Collection Office says renters need to bring a lease or rental agreement unless they are purchasing the location. If ownership has just changed, consider bringing purchase/closing information in case staff needs to verify the account setup.
Service territory matters
Inside vs. Outside Taylorville City Limits
Whether your property is inside Taylorville’s corporate limits affects both the application fee and current water charges.
City-Limit Customer
- $30 current customer activation fee
- $20 current minimum water bill for the first 1,500 gallons
- $0.009 per gallon above 1,500 gallons
- $50 current restoration fee when applicable
Outside-City Customer
- $60 current customer activation fee
- $40 current minimum water bill for the first 1,500 gallons
- $0.018 per gallon above 1,500 gallons
- $85 current restoration fee when applicable
The City’s Water Department states that if a property is outside Taylorville’s corporate limits and no annexation agreement is already on file, the property owner must complete an annexation agreement and pay a currently listed $200 recording fee.
Occupancy changes
Renters, Property Owners & Landlords
Moving Into a Rental
Bring your photo ID, rental or lease agreement and applicable activation fee to the Water Collection Office.
Purchasing the Property
The City says the lease requirement does not apply when the customer is purchasing the location. Contact the office if proof of purchase will be needed.
Between Tenants
The City’s Water Collection Office says landlords are charged a customer service fee one time and may switch service in and out of the landlord’s name without additional fees by notifying the office.
The City states that after a landlord notifies the office, a technician may disconnect service so the new tenant must establish an account. Renters should therefore complete their own application promptly rather than assuming water will remain active indefinitely.
New homes & buildings
New Construction Water Service
A standard move-in application is not necessarily the complete process for a newly constructed property.
The City’s Water Department specifically directs customers seeking information about service for new construction to the Water Collection Department.
2026 customer costs
Taylorville Water Rates & Fees for 2026
The City announced revised water rates and fees effective January 1, 2026. The figures below reflect the City’s currently published information and should be rechecked before relying on them for a future bill.
| Charge | Inside City | Outside City |
|---|---|---|
| New customer activation | $30 | $60 |
| Minimum bill / first 1,500 gallons | $20 | $40 |
| Usage above 1,500 gallons | $0.009/gal. | $0.018/gal. |
| Restoration fee | $50 | $85 |
| ePAY convenience fee | 2.3% of payment, $1 minimum | |
The Water Collection Department says it bills and collects charges associated with City water, sewer and lake restoration and also collects certain Christian County Water Reclamation District customer charges. Do not assume the water-rate calculation alone will equal your total bill.
Monthly account cycle
How Taylorville Water Billing Works
Water bills are due on the 15th of each month.
The City states a 10% penalty applies to qualifying payments after 8:00 AM on the following business day.
Accounts must be paid before 8:00 AM on the 29th, or first business day following when applicable, to avoid the City’s stated restoration fee.
Taylorville states that the fee is added to qualifying unpaid accounts at the applicable deadline regardless of whether Water Department personnel have already disconnected service.
Ways to pay
How to Pay a Taylorville Water Bill
Online ePAY
Pay through the City’s linked payment provider. The portal supports account access and a one-time payment option.
Published fee: 2.3% of the payment, minimum $1.
Open Taylorville ePAYWater Collection Office
Pay at 115 N. Main St. during current Water Collection Office business hours.
Debit and credit cards are accepted at the office according to the City’s current guidance.
24-Hour Drop Box
The City lists one drop box in the east-door vestibule and another in the alley behind the Municipal Building at 115 N. Main.
Automatic Bank Draft
Customers can arrange a checking- or savings-account draft on the monthly due date. The City says there is no additional fee for this method.
Get Bank Draft InformationThe City’s current ePAY provider displays a separate one-time-payment option for customers who do not want to create or log into an online account.
Past-due accounts
Taylorville Late Water Bills, Penalties & Restoration Fees
2026 restoration fees
As part of the City’s 2026 changes, Taylorville stated that it would no longer deliver the prior disconnection notices on the 22nd of each month. Track your account balance and deadlines independently.
If your bill is already overdue
- Check the current balance through the City’s payment system or Water Collection Office.
- Ask whether the 10% late penalty has already posted.
- Ask whether the restoration fee has already been added.
- If water has been disconnected, confirm the exact amount required for restoration.
- Ask when a technician can restore service after qualifying payment.
- Keep the payment confirmation until service is restored and the account reflects the payment.
Unexpected usage
High Taylorville Water Bill or Suspected Leak
The Water Collection Office says it actively reviews meter information for possible leaks and unusually high or low water consumption.
What the City Can Check
- Meter leak flag
- Consumption history
- Meter profile on many accounts
- Abnormally high consumption
- Abnormally low consumption
- Post-repair profile to verify the problem stopped
What You Can Check First
- Running toilets
- Toilet flapper problems
- Overflow tubes
- Dripping fixtures
- Outdoor hoses
- Hidden plumbing leaks
The Water Collection Office recommends placing dye in the toilet tank, waiting about an hour and checking whether color appears in the bowl. Color entering the bowl can indicate an internal toilet leak.
One-time leak adjustment
The City states that when a leak is identified and repaired, a Service Technician can run a profile to verify the problem is resolved. Customers are currently allowed a one-time adjustment to water consumption based on their normal six-month average.
Call the Water Collection Office and ask staff to review the specific account, leak circumstances and current adjustment requirements before expecting a credit.
Local utility system
Where Taylorville Drinking Water Comes From
The City’s Water Department describes its treatment facility as having a four-million-gallon-per-day capacity.
The City says the system supplies Taylorville and surrounding communities.
One of the City’s raw-water sources.
The City’s other stated raw-water source.
Taylorville describes the plant as a lime-softening, clarification and filtration facility. The City says it has provided treated drinking water to residents since 1888.
The Water Department says customers may request a copy of its water quality report by contacting the department.
Call the right office
Taylorville Water Department Phone, Address & Contacts
Water Collection Office
115 North Main, Suite 4
Taylorville, IL 62568
Phone: (217) 824-2919
Email: waterofficemanager@taylorville.net
Hours: Monday–Friday, 8:00 AM–4:30 PM, excluding holidays.
Office Manager: Kellie Hamell
Official Collection Office PageTaylorville Water Department
2021 Lincoln Trail
Taylorville, IL 62568
Phone: (217) 287-1441
Email: watersupt@ctitech.com
Water Superintendent: Josh Nicol
Official Water Department PageIn-person applications
Map to Taylorville City Hall Water Collection Office
Taylorville City Hall
115 N. Main St.
Taylorville, IL 62568
Water Collection Office: (217) 824-2919
Open in Google MapsTroubleshooting
New Taylorville Water Service Is Not On — Check These First
- Confirm the application was fully completed. Make sure the signed application and required activation payment were accepted by the Water Collection Office.
- Verify the exact service address. A unit number, apartment designation or address mismatch can delay account setup.
- Ask whether the technician work order was issued. Account creation and physical water activation are separate steps.
- Confirm whether someone must be present. Ask the office whether access or customer presence is required for your property.
- Check for a previous-account issue. Ask staff whether an old account, landlord status or occupancy change needs clarification.
- Outside city limits? Ask about annexation status. An outside-city property without an agreement on file can require additional owner action.
- New construction? Confirm connection requirements. A new building may need infrastructure or meter-related work beyond ordinary customer activation.
- Call the Water Collection Office. Use (217) 824-2919 for the status of a customer account or new-service request.
Move-in planner
Taylorville Water Move-In Checklist
Verify utility: Confirm the City of Taylorville serves the property.
Check jurisdiction: Determine whether the address is inside or outside city limits.
Get ID ready: Bring qualifying photo identification.
Rental? Bring the lease or rental agreement.
Budget activation fee: $30 inside or $60 outside under current guidance.
Visit City Hall: Apply in person at the Water Collection Office.
Confirm activation: Ask when the service technician will complete the work order.
Choose payment method: Online ePAY, office, drop box or automatic bank draft.
Remember the 15th: Taylorville water bills are normally due on the 15th.
Understand your account
Taylorville Water Account Terms
- Activation Fee
- The customer service fee charged when a qualifying customer establishes service. Taylorville currently lists $30 inside city limits and $60 outside.
- Minimum Bill
- The base water charge covering the first stated quantity of water. Taylorville’s 2026 rate notice lists the first 1,500 gallons within the minimum charge.
- Restoration Fee
- A fee added to qualifying delinquent accounts under the City’s current disconnection/restoration rules.
- Bank Draft
- An automatic withdrawal from a checking or savings account for the monthly utility bill.
- Meter Profile
- A review of recorded consumption patterns that the City may use to help identify abnormal usage or verify that a leak has stopped.
- Annexation Agreement
- An agreement that may be required for qualifying property outside Taylorville corporate limits when no agreement is already on file.
Common customer questions
Taylorville Water Department FAQs
How do I start Taylorville water service?
The City currently requires customers to apply in person through the Water Collection Office at Taylorville City Hall, 115 N. Main St. Bring the required identification, a lease or rental agreement if renting, and the applicable activation fee.
Can I apply for new Taylorville water service online?
The City’s current Water Department instructions say new water/sewer customers must come to the Water Collection Department in person. The online ePAY system is primarily a billing/payment service rather than the published new-service application route.
How much is the Taylorville water activation fee?
The City currently lists a $30 customer activation fee for addresses inside city limits and $60 for addresses outside city limits.
What documents do renters need to start Taylorville water service?
Renters should bring a lease or rental agreement plus the required photo identification and applicable activation fee. The City’s Water Department page also lists Social Security information among application requirements.
What are the Taylorville Water Collection Office hours?
The office currently lists Monday through Friday, 8:00 AM to 4:30 PM, excluding holidays. Verify hours before making a time-sensitive trip.
When is a Taylorville water bill due?
The Water Collection Office states that bills are due on the 15th of each month. It currently applies a 10% penalty to qualifying payments made after 8:00 AM on the following business day.
What is the Taylorville water restoration fee in 2026?
The City’s current 2026 restoration fee is $50 for inside-city accounts and $85 for outside-city accounts. Taylorville states that qualifying unpaid accounts must be paid before 8:00 AM on the 29th, or the first business day following when applicable, to avoid the fee.
Can I pay my Taylorville water bill online?
Yes. Taylorville links customers to its ePAY system, which supports online payment and a one-time-payment option. The City currently lists an ePAY fee of 2.3% of the payment with a $1 minimum.
Does Taylorville offer an adjustment for a water leak?
The Water Collection Office states that after a leak is identified, repaired and verified, customers are allowed a one-time water-consumption adjustment based on their normal six-month average. Contact the office for current eligibility requirements.
Who do I call about a Taylorville water bill?
Call the Taylorville Water Collection Office at (217) 824-2919. For water treatment, system operations or a water quality report, the Water Department lists (217) 287-1441.
Verification
Official Taylorville Water Resources
City of Taylorville Water Department
New service requirements, Water Department contact details, treatment-system information and application guidance.
Open Official Water DepartmentWater Collection Office
Billing deadlines, payment methods, customer-service details, leaks, landlord procedures and bank-draft information.
Open Water Collection Office2026 Water Rate & Fee Notice
Official City notice covering the January 1, 2026 adjustment to water rates and restoration fees.
Review 2026 NoticeTaylorville ePAY
Officially linked City payment portal for account login and one-time water-bill payments.
Open ePAY PortalUse the official sources above for the newest rates, customer-service fees, office hours, payment-provider charges and application rules. Utility procedures can change during the year.