LA Water Department: LADWP Pay Bill, Start Service & Contact Help
Los Angeles water customers usually need a fast answer, not a long brochure: where to pay an LADWP bill, what number to call, how to start water service, where the 10-digit account number is, how to request help before a delinquent bill, or how to report a water outage or water waste. This LADWP guide brings the official payment rules, phone numbers, hours, account details and service routes into one scan-first page so you can act without jumping across multiple LADWP pages.
Choose the LADWP Task You Actually Need
LADWP Contact Numbers That Matter
Use the right number based on the task. This is the fastest way to avoid being transferred between payment, service start and emergency/outage support.
| Need | Official detail | Use it for |
|---|---|---|
| Main Customer Contact Center | 1-800-DIAL-DWP / 1-800-342-5397 | Billing questions, account issues, start/stop support, payment help, outage reporting. |
| Customer Contact Center hours | Mon-Fri 7 AM-7 PM; Sat 7 AM-2 PM; closed Sunday/holidays; 24/7 for emergency and outage calls. | Plan non-emergency calls during live-agent hours. |
| Residential phone payment | 1-877-MYPAYDWP / 1-877-697-2939 | 24/7 touch-tone phone payment. |
| Commercial Resource Center | 1-800-499-8840; Mon-Fri 7 AM-6 PM, closed holidays. | Commercial account support. |
| TDD / hearing or speech impaired | 1-800-432-7397 | TDD customer support and outage contact. |
| Service center appointment | 1-888-999-0477 | Booking an appointment at a Customer Service Center only. |
| Payment mailing address | LADWP, PO Box 30808, Los Angeles, CA 90030-0808 | Mailing checks or money orders with account number/payment stub. |
| Customer service mailing address | LADWP, P.O. Box 51111, Los Angeles, CA 90051-0100 | General customer service correspondence, not bill payment. |
How to Pay an LADWP Water and Power Bill Online
LADWP lists online one-time payment through your LADWP online account. Residential customers may pay from checking/savings, and residential customers may also use Visa or MasterCard. LADWP says saving your payment source is optional and the service is free of charge.
Open the official LADWP payment page
Start from LADWP Bill & Payment or the official LADWP My Account portal.
Choose one-time payment if you only need to pay today
Use one-time payment to manually authorize payment from checking/savings, or residential Visa/MasterCard where available.
Check the account number before submitting
LADWP account numbers are 10 digits and appear on the front page of the bill, top center, below the Bill Date.
Save proof until it posts
Save confirmation number, payment date, amount, account number and payment source. This matters if a payment does not show correctly later.
Pay an LADWP Bill by Phone
LADWP lists residential phone payment through the LADWP Payment Center at 1-877-MYPAYDWP or 1-877-697-2939. It is available 24 hours a day, 7 days a week using a touch-tone phone.
| Phone payment item | What LADWP says | User action |
|---|---|---|
| Payment number | 1-877-MYPAYDWP / 1-877-697-2939 | Call this for residential phone payment, not general questions. |
| Availability | 24 hours a day, 7 days a week using a touch-tone phone. | Useful if you need to pay after normal business hours. |
| Need before calling | Account Number, 4-digit Access Code and payment info. | Keep bill and bank/card details nearby. |
| Payment sources | Checking/savings account or Visa/MasterCard for residential customers. | Confirm card/bank details before calling. |
| Listed cost | Service is free of charge. | Do not confuse this with third-party services. |
Automatic Payment, Paperless Billing and LADWP Credits
LADWP says customers can log in and pre-authorize automatic debit from checking/savings, and residential customers may also use Visa or MasterCard. The automatic debit for the amount due takes place 10 business days after the bill is issued in each billing cycle.
Automatic payment
Best for users who do not want to manually pay each bill. LADWP lists automatic payment as free of charge.
Paperless billing
Best for users who want fewer paper bills and easier bill tracking from the online account.
| Feature | Official detail | Practical note |
|---|---|---|
| Automatic debit timing | 10 business days after bill issue in each billing cycle. | Keep enough funds available after the bill is issued. |
| First-time Paperless credit | One-time $10 credit when signing up for Paperless Billing. | Only if you are signing up for the first time. |
| First-time Automatic Payment credit | Additional one-time $15 credit when signing up for Automatic Payment first time. | Check eligibility in My Account before assuming credit. |
| Payment source saved? | For one-time payment, saving payment source is optional. | Use optional saving only if you trust the device/account security. |
Start or Add LADWP Water Service
LADWP separates service setup by customer type: residential, commercial and multiple-unit service. Use this route when you need to turn on electrical and/or water service within the LADWP service territory.
| Service type | LADWP route | Use when |
|---|---|---|
| Residential | Start Residential Service | You need to turn on water and/or power at a home or apartment in the LADWP service area. |
| Commercial | Start Commercial Service | You need to start service for a business account. |
| Multiple-unit | Start Multiple Unit Service | A multi-unit building needs available services for electricity, water, sanitation or trash by unit. |
| Phone help | 1-800-342-5397 | You need help with service start details, timing or account setup. |
| Commercial help | 1-800-499-8840 | You need commercial start-service support. |
LADWP Login, Account Number and Access Code Help
Many LADWP users get stuck not because payment is hard, but because they do not know where the account number or access code is. Here is the official logic in a simple format.
| Login item | Official detail | What to do |
|---|---|---|
| 10-digit Account Number | On the front page of your bill, top center, below the Bill Date. | Use this for online account setup and payment lookup. |
| Cannot find account number | Request it online, by phone at 1-800-342-5397, or at a Customer Service Center. | Have ID/account holder details ready. |
| Access Code | May be last 4 digits of SSN, Federal Tax ID or PIN. | If unknown, contact LADWP by phone or visit a center. |
| Forgot password | Use Forgot Username or Password. | Use the account-recovery flow before creating duplicate accounts. |
| Multiple usernames | System supports one username per email address. | Contact LADWP and tell them which username you want to keep. |
Report a LADWP Water Outage, Water Problem or Emergency
LADWP lists 1-800-DIAL-DWP / 1-800-342-5397 for outage reporting, with representatives available 24/7 for emergency and outage calls. TDD support is listed at 1-800-432-7397.
Call immediately if…
You have no water, a water main break, sudden water outage, severe pressure issue, flooding near a public line or utility emergency.
Prepare before calling
Service address, cross street, whether neighbors are affected, time noticed, pressure status and whether water is flowing.
Check if it is a wider water outage
Use the official Water Outage Map, but remember LADWP notes outage-map information is an estimate and not the official record.
Call 1-800-342-5397 for emergency/outage
Emergency and outage calls are available 24/7.
Do not open street valves or meter equipment
Do not tamper with LADWP meters, street valves, fire hydrants or utility infrastructure. Report the issue instead.
Report Water Waste and Understand LA Outdoor Watering Rules
LADWP says its Water Conservation Response Unit investigates water waste reports. Reports can be made online, by phone at 1-800-342-5397, or through MYLA311. Be ready with the exact address, date and time, and brief description.
| Water-use rule | LADWP detail | Practical meaning |
|---|---|---|
| Odd-numbered street addresses | Sprinklers allowed Mondays, Wednesdays and Fridays. | Use address parity before setting irrigation timers. |
| Even-numbered street addresses | Sprinklers allowed Sundays, Tuesdays and Thursdays. | Avoid odd-address watering days. |
| Sprinkler time | Limited to 8 minutes per station per watering day. | Set controller station time carefully. |
| Time of day | Outdoor watering prohibited from 9 AM to 4 PM. | Water early morning or evening where allowed. |
| Rain rule | No outdoor watering during rain and for 48 hours after rain. | Turn off automatic sprinklers after rain. |
LADWP Payment Arrangements, Extensions and Level Pay
LADWP says customers should contact them before the bill becomes delinquent. Payment assistance options include payment arrangements, payment extensions, Level Pay, discounted rates and assistance programs for qualifying customers.
| Help option | LADWP detail | Best for |
|---|---|---|
| Payment arrangements | No down payment, no interest, no fees. | Past-due balances needing more time. |
| Discount program customers | Payment arrangements up to 48 months. | Customers already in qualifying discount programs. |
| Non-discount customers | Payment arrangements up to 24 months. | Regular residential customers needing more time. |
| Payment extension | Request online, by phone or at a service center. | Short additional time to pay. |
| Level Pay | Monthly bill payment option to help budget LADWP bills and past-due amounts. | Users who want smoother monthly payments. |
| Financial assistance form | LADWP links a qualification form to see which programs may apply. | Customers who need program screening. |
LADWP Customer Service Centers and In-Person Payment
LADWP lists Los Angeles-area service center hours as Monday-Friday, 9:00 AM to 5:00 PM, closed holidays. You can make an appointment at a Customer Service Center by calling 1-888-999-0477, but account questions should go to 1-800-342-5397.
Central Customer Service Center
4619 S. Central Ave., Los Angeles, CA 90011. LADWP lists Monday-Friday 9 AM-5 PM, closed holidays.
JFB / headquarters reference
111 North Hope Street, Los Angeles, CA 90012. Use map below as LADWP building reference, not as the only payment option.
What to Say When Calling LADWP
Use one of these scripts so the call starts with the right problem, number and outcome.
| Situation | Say this | Have ready |
|---|---|---|
| Bill payment issue | “I paid my LADWP bill and need help with payment posting.” | 10-digit account number, confirmation number, amount, date, method. |
| Start service | “I need to start LADWP water and/or power service at [address].” | Move-in date, service address, residential/commercial type, contact info. |
| Account number help | “I need help finding or confirming my 10-digit LADWP account number.” | Name, service address, ID/account-holder details. |
| Water outage | “I’m reporting a water outage or emergency at [address/cross street].” | Exact address, time noticed, pressure/no-water details, neighbors affected. |
| Water waste | “I want to report water waste at [exact address] on [date/time].” | Address, date/time, short description, photo if available. |
| Payment help | “I may not be able to pay by the due date and want to ask about payment arrangements or extension.” | Balance, due date, income/program information if applying for assistance. |
LADWP Map: Headquarters and Customer Service Reference
Use this map for LADWP’s John Ferraro Building / headquarters reference. For normal bill payment or customer-service help, check the nearest LADWP Customer Service Center and call first if you need an appointment.
Los Angeles Department of Water and Power — John Ferraro Building
Address: 111 North Hope Street, Los Angeles, CA 90012.
Account questions: 1-800-342-5397.
Appointments at service centers: 1-888-999-0477.
LADWP Water Leak, Meter and Water Audit Video Resource
LADWP’s water leak page lists official “How-To” videos for reading your water meter, indoor/outdoor leak checks and water audits. Because direct video IDs can change, this article uses safe official resource buttons instead of a broken search embed.
Use Official LADWP How-To Video Resources
Use these videos for meter reading, leak checks and water audits. For emergency outages or active water problems, call LADWP instead of relying on a video.
Meter Reading + Leak Check Help
Official LADWP water conservation resources are better than random videos because they match LA water rules and LADWP customer systems.
Official LADWP Water, Bill Payment and Service Links
Bill & Payment
Online payment, automatic payment, phone payment, in-person payment, mail payment and assistance links.
Open Bill & PaymentMy Account
Log in to view your LADWP account, pay bills, manage payment methods and access online account tools.
Open My AccountStart or Add Service
Start residential, commercial or multiple-unit water and/or power service within LADWP territory.
Open Start ServiceReport a Problem
Report water/power outages, water waste, scams, utility theft, tampering and other issues.
Open Report a ProblemWater Outage Map
Water outage information and 24/7 emergency/outage contact details.
Open Water Outage MapCustomer Service Centers
Find a nearby LADWP service center, hours, language support, accessibility and appointment details.
Find Service CentersPayment Assistance
Payment arrangements, payment extensions, Level Pay and financial assistance qualification form.
Open Payment HelpLogin FAQs
Account number, access code, password recovery, username issues and online account troubleshooting.
Open Login FAQsReport Water Waste
Water waste report form, MYLA311 route and outdoor watering restrictions.
Open Water Waste PageLA Water Department / LADWP FAQs
Is LA Water Department the same as LADWP?
For City of Los Angeles water service, the utility is the Los Angeles Department of Water and Power, commonly called LADWP.
How do I pay my LADWP bill online?
Use the official LADWP Bill & Payment page or My Account portal. LADWP lists one-time online payment from checking/savings, and residential customers may use Visa or MasterCard.
What is the LADWP phone payment number?
Residential customers can pay by phone through 1-877-MYPAYDWP or 1-877-697-2939. LADWP says this line is available 24 hours a day, 7 days a week.
What is the main LADWP customer service number?
The main LADWP Customer Contact Center is 1-800-DIAL-DWP or 1-800-342-5397.
How do I start LADWP water service?
Open LADWP Start or Add Service and choose residential, commercial or multiple-unit service. You can also call 1-800-342-5397 for help.
Where is my LADWP account number?
LADWP says the 10-digit account number is on the front page of your bill, top center, below the Bill Date. You can also request it online, by phone or at a Customer Service Center.
What is my LADWP Access Code?
LADWP says the Access Code may be the last 4 digits of the primary account holder’s Social Security number, Federal Tax ID number or PIN. If you cannot recall it, contact LADWP by phone or in person.
How do I report a LADWP water outage?
Call 1-800-DIAL-DWP or 1-800-342-5397. LADWP lists this number as available 24/7 for emergency and outage calls.
How do I report water waste in Los Angeles?
Report water waste online, by calling 1-800-342-5397, or through MYLA311. Have the exact address, date/time and a brief description ready.
Can LADWP help if I am behind on my bill?
Yes. LADWP lists payment arrangements, payment extensions, Level Pay and financial assistance options. Contact LADWP before the bill becomes delinquent.
Best Way to Handle an LA Water Department / LADWP Task
LADWP’s official pages already answer most user questions, but the details are spread across bill payment, service start, login FAQs, outage pages, water waste pages and service center pages. This guide brings those official details into one scan-first layout so Los Angeles customers can pay, start service, report a problem or request help faster.
Editorial note: This guide is informational and summarizes official LADWP resources for easier public use. Payment methods, service hours, assistance programs, water waste rules, contact numbers, service-center details and portal behavior can change. Confirm final requirements directly on official ladwp.com, myaccount.ladwp.com or City of Los Angeles pages before paying, applying, visiting or relying on service timing.