Pearl Water Department: Director, Board & Office Contact

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Pearl MS water bill, leak report, public works and city utility help

City of Pearl Water Department: Pay Bill, Leak Help & Contact Guide

Trying to pay a Pearl water bill, find the official payment site, report a water leak, understand who handles water and sewer, reach City Hall, check the current fee schedule, or avoid confusing City of Pearl service with nearby private water associations? This guide puts the official Pearl payment route, Public Works contact, City Hall details, leak-report number, trash-issue route and fee-schedule warnings into one scan-first page so you can act without opening five tabs.

🫧 Pearl-bubble bill flow Unique to this Pearl article: pearl-like bubbles move through a water-bill receipt line from City Hall to EZPay.
🔧 leak-to-public-works pulse Built around the real search intent: pay bill, report leak, contact Public Works and verify the right official route.
💳 Pay: Mississippi EZPay 🏢 City Hall: 2420 Old Brandon Rd ☎️ City: 601-932-2262 🚰 Leak/street issue: 601-932-3520 📬 P.O. Box 5948
Quick answer board

Choose the Pearl Water or Utility Task You Actually Need

💳 Pay water bill Use City of Pearl “Pay Water Bill,” then Mississippi EZPay. Choose Pay Utility Bill and select City of Pearl.
🚰 Report water leak Call Pearl Public Works at 601-932-3520 for water leaks or street issues.
🏢 Call City Hall Main City contact is 601-932-2262. Physical address: 2420 Old Brandon Road.
🗑️ Trash issue? For Waste Management collection issues, the City lists 1-800-284-2451, option 1.
Official-source shortcut: For payment, start from the official City of Pearl “Pay Water Bill” link or Mississippi EZPay. For leak/street issues, use the official Public Works page. For general city contact, use City Contact.
Official contacts Pay water bill Mississippi EZPay steps Report leak / street issue Public Works services Trash issue route Fee schedule notes Start / change service High bill checklist Call scripts Map Video resource Official links FAQs
Avoid wrong-provider confusion: Pearl, Mississippi has nearby water associations and third-party bill pages in search results. For City of Pearl water/sewer, start from cityofpearl.com or confirm that Mississippi EZPay shows City of Pearl before paying.
Official contacts

City of Pearl Water and Utility Contacts That Matter

Use this table before calling. The fastest route depends on whether your issue is payment, water leak, public works, trash collection, city documents or accounting.

Need Official detail Use it for
Main City contact 601-932-2262 General city questions, routing to water bill/account help, city office guidance.
City Hall physical address 2420 Old Brandon Road, Pearl, MS 39208 City Hall visits, general city office reference, payment/account questions if directed.
City mailing address City of Pearl, P.O. Box 5948, Pearl, MS 39288 Mailing city correspondence when required. Confirm payment mailing rules before mailing checks.
City email city@cityofpearl.com General city contact when written record helps.
Water leak or street issue 601-932-3520 Public Works water leak, street issue or field-service routing.
Public Works location 2418 Old Brandon Road, Pearl, MS 39208 Water/sewer, stormwater, refuse/trash and street/sign repair department reference.
Accounting contact Twylla Grant, Director of Accounting — 601-932-3507 Accounting office reference if your issue is billing/finance-related and City staff routes you there.
Waste Management trash issue 1-800-284-2451, option 1 Trash collection problems listed by the City as Waste Management issues.
Insider tip: When calling about a water bill, say “City of Pearl water/sewer account” and have your service address plus account number ready. When calling about a leak, say whether water is active, where it is flowing, and the nearest cross street.
Pay bill

How to Pay a City of Pearl Water Bill Online

The City of Pearl website includes a “Pay Water Bill” route, and Mississippi EZPay lists City of Pearl among utility bill options. Use the official route so your payment reaches the correct utility account.

💳 Online portal EZPay Utility bills
🏙️ Provider City of Pearl Select carefully
📄 Need Account info From bill
☎️ Help 601-932-2262 City contact
✅ Proof Save receipt Until posted
1

Start from City of Pearl or Mississippi EZPay

Use the official City of Pearl website’s Pay Water Bill link or go directly to Mississippi EZPay.

2

Select utility bill payment

On Mississippi EZPay, choose the utility bill option, not court fine payment.

3

Choose City of Pearl

Mississippi EZPay lists many utilities. Select City of Pearl before entering account details.

4

Check account number and save proof

Use the account number from your Pearl water bill, verify the amount, then save the payment confirmation until the account shows paid.

Payment safety: Third-party bill sites can appear in search results. This guide links official City/EZPay routes first because those are the safest starting points for City of Pearl utility payment.
EZPay steps

Mississippi EZPay: What to Check Before You Pay

Mississippi EZPay includes many Mississippi water associations and towns. The main user mistake is paying the wrong provider because a similar “Pearl” or nearby water provider appears in search results.

Check What to look for Why it matters
Payment type Choose Pay Utility Bill. Court fine payment is a different route.
Provider name City of Pearl. Nearby private water associations may not be the City’s system.
Account number Use the number printed on your City of Pearl water bill. Wrong account numbers can delay crediting.
Confirmation Receipt, confirmation number or payment record. Useful if payment does not post correctly.
Timing Do not wait until the last moment if your bill is due or past due. Online processing may not prevent late action if posted after the deadline.
Best payment script: “I paid online through Mississippi EZPay for City of Pearl. My account number is [number], payment date was [date], amount was [amount], and my confirmation number is [number]. Can you confirm it posted?”
Leak help

Report a Water Leak or Street Issue in Pearl

The City of Pearl Public Works page says to report a water leak or street issue by calling 601-932-3520. Use this route for active public-side water issues, visible street leaks, or city field problems.

Call quickly if…

Water is flowing in the street, a meter box appears damaged, a main break is suspected, or water is pooling near public infrastructure.

Prepare before calling

Address, nearest cross street, whether water is actively flowing, photo if safe, and whether traffic or sidewalk safety is affected.

1

Do not open city equipment

Do not force meter lids, turn city valves, remove covers or try to repair a public-side leak yourself.

2

Call Public Works at 601-932-3520

Say “water leak” or “street issue” clearly, then give location details and whether it looks urgent.

3

Keep people away from unsafe water or covers

Standing water, broken lids, traffic lanes and open utility areas can be dangerous. Report, document safely, then keep clear.

Leak-report tip: If the leak is on your private side of the service line, you may need a plumber. If it is in the street, right-of-way or near a city meter, call Public Works first.
Public Works

What Pearl Public Works Handles

The City of Pearl Public Works page lists four core public-service areas. Understanding this helps users route issues correctly instead of sending every question to the main City Hall phone.

Public Works service What it means for users Best action
Water & Sewer Water leaks, sewer/public utility service issues and water/sewer field routing. Call 601-932-3520 for leak/street issue routing.
Stormwater Drainage, stormwater, flooding or public drainage concerns. Document location and call Public Works.
Refuse & Trash Trash and refuse coordination, with WM issues routed to Waste Management contact. For WM collection issue, call 1-800-284-2451 option 1.
Street & Street Sign Repair Street issue, sign repair and related public infrastructure problems. Call 601-932-3520 with exact location and hazard details.
Compliance note: The Public Works page says the department works closely with Mississippi Department of Environmental Quality and Mississippi State Department of Health to stay in compliance with current regulations.
Trash issue

Trash Collection Problem? Do Not Call the Water Line First

Because Pearl Public Works includes refuse and trash, users often search “water department” for trash problems. The official Public Works page gives a separate Waste Management route for collection issues.

Waste Management collection issue

Call 1-800-284-2451, option 1 for Waste Management trash collection issues listed by the City.

City Public Works issue

Call 601-932-3520 if the issue is a public works/street/water/sewer/stormwater matter.

Best wording: “My issue is trash collection, not water/sewer. The address is [address], pickup day is [day], and the problem is [missed pickup / container issue / debris].”
Fee schedule

City of Pearl Water/Sewer Fee Schedule Notes

The City of Pearl website links a current fee schedule. Search snippets from the official PDF show Water/Sewer categories and late-payment language for combined utility and solid waste billing. Because fee schedules can change, use this article to know what to ask—not as a final bill calculator.

Fee schedule item Official-source detail available What users should do
Water/Sewer residential category Official snippets show residential single-family owner-occupied dwelling water/sewer category. Confirm your account type before comparing rates.
Minimum monthly / usage tiers Official snippets show first 400 cubic feet and 401+ cubic feet style water/sewer tier language. Ask City Hall how your cubic-foot usage appears on your bill.
Late payment charge Official fee-schedule snippets show late payment charge for combined utility and solid waste billing, with percentage/minimum language. Pay before the due date or call before relying on partial/late payment.
Sprinkler system deposit Official fee-schedule snippets reference sprinkler system deposit and meter deposit/turn-on fee categories. Call before adding irrigation/sprinkler service or a second meter.
Solid waste charge Official fee schedule includes solid waste sections; Public Works also routes WM collection issues separately. Separate billing charge questions from missed pickup complaints.
Do not quote old rates blindly: Pearl has older fee PDFs and a current fee schedule page. Before publishing exact rate values or giving a customer an estimate, confirm the current City fee schedule directly.
Start / change service

Start, Stop or Change City of Pearl Water Service

The official snippets clearly show payment and public works routes, but new-service rules are not exposed in the search snippets in a complete checklist. This section is written as a practical call-first workflow so users do not guess deposit, ID or account requirements.

1

Call City Hall before visiting

Call 601-932-2262 and say you need to start, stop or change a City of Pearl water/sewer account.

2

Ask what documents are required

Ask whether you need photo ID, proof of ownership or lease, service address, mailing address, deposit, application form or final-bill forwarding address.

3

Confirm fees before arriving

Ask about turn-on fee, deposit, sprinkler/irrigation meter deposit, late payment charge and whether payment must be made before service is activated.

4

Keep the account confirmation

Save start/stop date, confirmation number if any, staff name if provided and payment receipt.

Move-in tip: Do not wait until Friday afternoon or move-in day to ask about water service. Call ahead with the service address and exact move-in date.
High bill checklist

High Pearl Water Bill? Check These Before Calling

A high water/sewer bill can come from usage, leaks, irrigation, rate category, solid-waste charges, late charges or prior balances. Use this quick checklist before calling City Hall.

Check What to look for What to ask City staff
Usage change Compare current usage to prior months or same season. “Can you confirm the read date and usage amount?”
Toilets Running toilet, flapper leak, silent tank leak. “Does the City offer any leak-adjustment guidance?”
Outdoor water Sprinklers, hose bibs, pool fill, pressure-washing, irrigation schedule. “Does sprinkler or irrigation use change how my bill is calculated?”
Prior balance Old unpaid amount carried forward. “How much is current vs prior balance?”
Late charge Late payment charge or combined utility/solid-waste charge. “Was a late payment charge added and when?”
Trash/solid waste Solid-waste portion included with utility bill. “Which part is water/sewer and which part is solid waste?”
High-bill call script: “My City of Pearl water/sewer bill is higher than normal. Can you help me separate water, sewer, solid waste, prior balance and late charge, and confirm the meter read/usage for this billing cycle?”
Call scripts

What to Say When Calling City of Pearl About Water or Utility Help

Use these scripts to get routed faster and reduce callbacks.

Situation Say this Have ready
Online payment issue “I paid through Mississippi EZPay for City of Pearl and need help confirming payment.” Account number, confirmation, amount, date, payment method.
Water leak “I’m reporting a water leak or street issue at [location].” Address, cross street, active flow, photo if safe, hazard details.
Start service “I need to start City of Pearl water/sewer service at [address].” Photo ID, lease/closing document if needed, move-in date, deposit question.
Stop service “I need to stop water service at [address] on [date].” Account holder name, forwarding address, final bill question.
Trash collection issue “My issue is Waste Management trash collection, not water service.” Address, pickup day, missed pickup details, photo if useful.
Fee schedule question “Can you help me understand the water/sewer and solid waste charges on my bill?” Current bill, prior bill, rate/fee question, account number.
Call timing tip: If you are calling about an online payment or leak, write down the staff instructions and the time you called. For urgent leaks, location accuracy matters more than a long explanation.
Map

City of Pearl Water Billing and Public Works Map

Use City Hall for general city and bill/account routing. Use the Public Works address as the department reference for water/sewer, stormwater, refuse/trash and street-related issues. Call before visiting if you need a specific staff person or form.

City of Pearl City Hall

City Hall: 2420 Old Brandon Road, Pearl, MS 39208.
Main phone: 601-932-2262.
Public Works: 2418 Old Brandon Road; leak/street issue phone 601-932-3520.

Open City Hall Map Open Public Works Map
Visit checklist: Bring your water bill, account number, photo ID, payment confirmation if asking about payment, service address, mailing address, and any leak photos or notice you received.
Video resource

Pearl Water Bill and Public Works Video Resource

No stable official City of Pearl water-billing YouTube video ID was confirmed for this draft, so this section uses a safe official-resource card instead of a broken YouTube search iframe. The City homepage also promotes Pearl Municipal Broadcasting and the City’s YouTube presence for city updates.

Visual Help for City Updates and Water-Bill Basics

Use video only for general city updates or learning. For payment, leak reporting, service changes and fee details, use the official city links and phone numbers below.

▶

Open City Media / Official Resources

Check City of Pearl channels for local updates, but confirm water-bill and Public Works details on official pages.

Open City of Pearl Open EZPay
Video accuracy note: Do not rely on a video or social post for current fees, shutoff rules, posting times or service requirements. Call the City or check the current official fee schedule.
FAQs

City of Pearl Water Department FAQs

How do I pay my City of Pearl water bill online?

Use the official City of Pearl Pay Water Bill route or Mississippi EZPay. On EZPay, choose utility bill payment and select City of Pearl before entering account details.

What is the City of Pearl main phone number?

The official City contact page lists 601-932-2262.

Where is City of Pearl City Hall?

The official physical address is 2420 Old Brandon Road, Pearl, MS 39208.

Who do I call to report a water leak in Pearl?

The Public Works page says to report a water leak or street issue by calling 601-932-3520.

What does Pearl Public Works handle?

The Public Works page lists Water & Sewer, Stormwater, Refuse & Trash, and Street & Street Sign Repair.

Who handles Waste Management trash issues in Pearl?

The City Public Works page says to call 1-800-284-2451, option 1 for Waste Management trash collection issues.

What is the City of Pearl mailing address?

The contact page lists City of Pearl, P.O. Box 5948, Pearl, MS 39288. Confirm payment mailing rules before sending bill payments by mail.

Does Pearl have a current fee schedule?

Yes. The City website includes a fee schedule page. Search snippets from the official fee-schedule PDF show water/sewer categories and late-payment language for combined utility and solid waste billing.

What should I do if my Pearl water bill is high?

Check usage, running toilets, outdoor watering, prior balance, late charges, and solid-waste charges. Then call the City with your account number and ask staff to separate water, sewer, solid waste and late-fee items.

Is Mississippi EZPay the official payment route for Pearl?

The City website includes a Pay Water Bill link, and Mississippi EZPay lists City of Pearl among utility bill payment options. Always confirm City of Pearl is selected before paying.

Final takeaway

Best Way to Handle a City of Pearl Water Bill or Service Issue

Use this route: Pay bill → City website Pay Water Bill or Mississippi EZPay, choose City of Pearl. General account help → City Hall at 601-932-2262. Water leak/street issue → Public Works at 601-932-3520. Trash collection issue → Waste Management 1-800-284-2451 option 1. Fee question → current City fee schedule and City Hall confirmation.

The useful official details are not all on one page, so this guide brings together the payment route, Public Works leak number, City Hall contact, Public Works service list, trash-routing note, fee-schedule warning and map into one action-first layout. Start with the correct official route, keep your account number ready, and save proof for any payment or service request.

Editorial note: This guide is informational and summarizes official City of Pearl, Mississippi resources for easier public use. Payment portals, fee schedules, water/sewer rates, late charges, office contacts, trash routing and service rules can change. Confirm final requirements directly on official cityofpearl.com or msezpay.com pages before paying, applying, visiting or relying on service timing.

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