Paulding County Water Department 2026: Pay Bill, Phone, Service & Leak Help
Paulding County water customers usually need a clear answer fast: how to pay through Paymentus, which phone number reaches Customer Service, what fee applies online, how to start service, where the Hiram office is, what to do after a past-due notice, or who handles a water main leak. This guide turns the official Paulding County Water System details into quick action cards, tables, call scripts and checklists so you can solve the task without reading every county page separately.
Choose Your Paulding County Water Task
Paulding County Water System Contacts That Matter
| Need | Official detail | Best action |
|---|---|---|
| Water System main office | 3844 Atlanta Hwy, Hiram, GA 30141; 770-222-6850 | Use for Water System office reference and department routing. |
| Customer Service | 770-222-6868; Monday-Friday, 8 a.m.-4:45 p.m. | Billing, payment, account, new service, deposits and customer help. |
| Operations | 770-445-2761; Monday-Friday, 8 a.m.-5 p.m. | Hydrants, leaks, water outages and repair follow-ups. |
| After-hours emergency | 770-445-2761, extension 0 | Emergency dispatch after normal business hours. |
| Payment IVR | 1-855-570-0996 | Automated payment with account number and customer ID number. |
| Treatment/Lab | 624 Coppermine Road, Hiram, GA 30141; 770-443-7519 | Treatment/laboratory division contact route, not routine billing. |
How to Pay a Paulding County Water Bill Online
Start from the official county page
Open E-Billing and Online Payments or Making Your Payments before entering account information.
Use Paymentus for online payment
Paulding County says PCWS e-billing and online payments are processed by Paymentus. The online portal allows one-time payment, registration, recurring payment options and E-bill enrollment.
Expect a processing fee
Paulding County lists a $2.45 processing fee for online credit card and e-check payments. Payment methods listed include check, Visa, MasterCard, Discover, PayPal, PayPal Credit and Venmo.
Save confirmation
Keep the confirmation number, payment date, payment amount, account number, customer ID and payment method until the payment posts.
Pay a Paulding County Water Bill by Phone
Customer service phone route
Call 770-222-6868 and press 1 for the free automated phone system listed by the County.
IVR payment route
Call 1-855-570-0996. You need your account number and customer ID number.
Paulding County Water Payment Options: Online, Phone, Bank Draft, Mail, Office, Drop Box and Kiosk
| Method | Official detail | Best user action |
|---|---|---|
| Online Paymentus | $2.45 fee listed for online credit card/e-check payments. | Use for quick online payment and confirmation. |
| Automated phone | 770-222-6868 press 1, or IVR 1-855-570-0996. | Use if you prefer phone payment; keep account/customer ID ready. |
| Free automatic bank draft | County offers automatic bank draft at no charge with authorization form and voided check. | Best for avoiding monthly manual payments without Paymentus fee. |
| Paulding County Water System, PO Box 168, Dallas, GA 30132. | Use only when due date is not close; verify checks clear due to mail-delay warning. | |
| Office / drive-thru | 3844 Atlanta Hwy, Hiram, GA 30141; Monday-Friday, 8 a.m.-4:45 p.m. with bill stub. | Use for in-person payment or complex account help. |
| Night depository | Lane 1 of drive-thru; after 8 a.m. posts next business day; no cash. | Use check/money order only; not best for urgent deadlines. |
| PaySite kiosk | At 3844 Atlanta Hwy porch 24/7 and at 240 Constitution Blvd during admin hours. | Kiosk accepts cash, checks, credit/debit; no change given, overpayment credits account. |
Paymentus E-Bill, AutoPay and Bank Draft: Avoid Duplicate Payments
| Feature | What Paulding County says | What users should do |
|---|---|---|
| E-bill | E-bill customers receive an email when the bill is ready with a customer portal login link. | Watch email and spam folder; do not wait for paper bill if enrolled. |
| Paymentus AutoPay | Each AutoPay transaction up to $400 has a $2.45 fee; payments over $400 require multiple transactions with a fee each. | Know the fee and $400 limit before using scheduler/AutoPay. |
| Existing bank draft | Do not sign up for Paymentus AutoPay without canceling bank draft, or payment may be deducted twice. | Cancel one autopay method before starting another. |
| Paymentus wallet update | If you update your wallet, you also have to re-set up scheduled payments. | After card/bank updates, verify scheduled payment is still active. |
Start Residential Water or Sewer Service in Paulding County
Open official establishing service instructions
Use the official Establishing Services page and the residential application from Documents, Forms & Links.
Watch the 4 p.m. processing cutoff
Applications received and paid before 4:00 p.m. are processed for turn-on the next business day or requested future business day. After 4:00 p.m. turns on in 2 business days or the future requested day.
Prepare fees and documents
Official listed setup costs include $25 application fee, $50 meter deposit for water service, and if sewer service is available, an additional $50 sewer deposit. Renters need a signed rental agreement.
Call for same-day service
If requesting same-day service, call Customer Service at 770-222-6868. The same-day service fee is listed as $75.
Commercial, Temporary and Landlord Continuous Service Forms
| Service type | Official detail | User action |
|---|---|---|
| Commercial service | Commercial applications may be completed in office or emailed to pcwapp@paulding.gov; business name and valid Tax Identification Number required. | Prepare business documents, TIN, service address and payment method. |
| Engineering review | Commercial applications are reviewed by the Engineering Department before deposit/fees directions are sent. | Do not assume same-day approval for commercial account setup. |
| Temporary service | Temporary water/sewer service is for clean-up and/or inspection purposes only; only one extension is permitted. | Use the temporary application and call 770-222-6868 to pay deposit if emailing/faxing. |
| Landlord continuous service | For owners/managing agents wanting continuous service status; property management companies need agreement with owner. | Prepare owner/management agreement before submitting. |
| Flow data application | Flow data application is required for every residential and commercial development; email to pcwapp@paulding.gov. | Developers should handle flow data before project assumptions are finalized. |
Report a Paulding County Water Leak, Hydrant Issue or Water Outage
Call Operations if…
There is a water main leak, hydrant issue, water outage, repair follow-up, low pressure event or visible utility-side water issue.
Operations: 770-445-2761
Call a plumber if…
The leak is between the water meter and the house. Paulding County says that is the homeowner’s responsibility.
Describe the exact location
Give address, subdivision, cross street, nearest hydrant, road direction, landmark or meter box location.
Say what is happening
Tell Operations if water is flowing, pressure is low, outage is complete, water is in the road, a hydrant is involved, or a repair crew already visited.
Use dispatch after hours
For after-hours emergency, Paulding County lists Dispatch at 770-445-2761, extension 0.
Paulding County Water Forms and Documents Users Actually Need
| Form / document | Best for | User tip |
|---|---|---|
| Residential Water and Sewer Application | New residential service. | If emailing/faxing, call 770-222-6868 to pay deposit. |
| Commercial Water and Sewer Application | Business accounts and commercial properties. | Business name and valid Tax Identification Number required. |
| Temporary Water / Sewer Service | Clean-up or inspection purposes only. | Only one extension permitted. |
| Automatic Debit Authorization | Free monthly bank draft. | Return with voided check; avoid duplicate Paymentus AutoPay. |
| Notify Contact Form | Water outage, missed payment and county water notifications. | Update contact info if phone/email changed. |
| Water and Sewer Fee Schedule | Current rates and fees. | Use the 2026 fee schedule before quoting exact charges. |
High Paulding County Water Bill Checklist
A high bill call goes faster when you bring facts: billing period, usage, recent repairs, leak checks and payment history.
| Check | What to look for | Why it matters |
|---|---|---|
| Toilets | Running toilet, flapper leak, tank refill sounds. | Toilets are one of the most common hidden high-bill causes. |
| Meter-to-house line | Wet yard, soft ground, water near foundation or driveway. | County says leaks between meter and house are homeowner responsibility. |
| Outdoor use | Irrigation, hoses, pool fill, pressure washing, new landscaping. | Outdoor use can raise usage quickly. |
| Billing timing | Long or short billing cycle, previous balance, missed payment. | A high balance is not always caused only by new water use. |
| Recent payment | Mailed check not cleared, Paymentus confirmation, bank draft status. | Mail/payment posting can affect past-due notices. |
What to Say When Calling Paulding County Water
| Situation | Say this | Have ready |
|---|---|---|
| Pay bill / balance | “I need help with my Paulding County water account balance or payment.” | Account number, customer ID, service address, bill date, amount due. |
| Payment not posted | “I paid on [date], but I received a past-due notice or Notify message.” | Confirmation number, check-cleared proof, payment method and amount. |
| Start service | “I need to establish water/sewer service at [address].” | Application, ID, rental agreement if renting, deposit method, requested turn-on date. |
| Leak / outage | “I’m reporting a water leak/outage/hydrant issue at [exact location].” | Address, intersection, what is happening, photos if safe, callback number. |
| Commercial / development | “I need help with commercial service / flow data / temporary service.” | Business name, TIN, project address, application, contact person, payment method. |
Paulding County Water System Map and Visit Checklist
The official Water System and Customer Service address is listed at 3844 Atlanta Hwy, Hiram, GA 30141. The county also lists a PaySite kiosk inside the Administration building at 240 Constitution Blvd, Dallas, GA 30132.
Paulding County Water System / Customer Service
Use this map for the Water System office and Customer Service location.
Paulding County Water Payment and Customer Service Video Resource
A verified official Paulding County Water System YouTube video ID was not available for this page, so this section uses a safe video resource card instead of a broken YouTube search iframe.
Visual Help for Paymentus, Bank Draft and Water Customer Service
Use videos only for general bill-pay learning. Final fees, phone numbers, forms, deposits and emergency instructions must come from Paulding County’s official pages.
Find Related Water Bill Payment Videos
Search for Paymentus utility bill payment, water bill customer service and utility kiosk instructions.
Official Paulding County Water Links Used in This Guide
Water System
Main Paulding County Water System page with quick links, FAQs and official resources.
Open Water SystemMaking Payments
Paymentus, phone payment, bank draft, mail, drive-thru, depository and kiosk details.
Open Payment OptionsE-Billing and Online Payments
Paymentus portal, E-bill, payment methods, $2.45 fee and AutoPay warnings.
Open E-BillingCustomer Service
Lobby, drive-thru, drop box and kiosk customer-service payment options.
Open Customer ServiceEstablishing Services
New service fees, deposits, application timing, rental agreement and same-day service fee.
Open Establishing ServiceReport a Leak
Water main leak contact and homeowner responsibility for meter-to-house leaks.
Open Leak ReportingOperations
Hydrants, leaks, water outage, repair follow-ups, dispatch and Notify system.
Open OperationsForms and Documents
Residential, commercial, temporary, bank draft, Notify and fee schedule forms.
Open FormsWater System Staff Directory
Official Water System, Customer Service, Operations and Treatment division contacts.
Open DirectoryPaulding County Water Department Phone, Bill Pay and Service FAQs
What is the Paulding County Water customer service phone number?
Customer Service is listed at 770-222-6868. Use it for billing, deposits, account questions, new service and payment questions.
What is the Paulding County Water System main phone number?
The Water System main phone is listed at 770-222-6850.
Where is the Paulding County Water System office?
The official Water System and Customer Service address is 3844 Atlanta Hwy, Hiram, GA 30141.
How do I pay a Paulding County water bill online?
Use Paulding County’s official E-Billing and Online Payments page or the Paymentus portal linked from county pages. Online payments have a listed $2.45 processing fee.
Can I pay by phone?
Yes. Paulding County lists phone payment by calling 770-222-6868 and pressing 1, and IVR payment at 1-855-570-0996 with account number and customer ID number.
How do I report a Paulding County water main leak?
Call Operations at 770-445-2761. For after-hours emergency, use the same number and extension 0.
Who is responsible for a leak between the meter and house?
Paulding County says if the leak is between the water meter and the house, it is the homeowner’s responsibility and a plumber should be consulted.
What are the basic new service fees?
The official Establishing Services page lists a $25 application fee, $50 water meter deposit, an additional $50 sewer deposit if sewer is available, and $75 same-day service fee when applicable.
Can I put cash in the night depository?
No. Paulding County says not to put cash in the depository. Use the kiosk if you need a cash payment option.
Can I use both bank draft and Paymentus AutoPay?
Paulding County warns that customers on Automatic Bankdraft should not sign up for Paymentus AutoPay without canceling bankdraft, because payments may be deducted twice.
Best Way to Handle a Paulding County Water Account Task
For the fastest result, keep your account number, customer ID number, service address, bill stub, payment confirmation, application documents, deposit method, or leak location ready before calling.
Editorial note: This guide summarizes official Paulding County, Georgia Water System information for easier public use. Phone numbers, office hours, fees, payment links, Paymentus processing rules, deposit amounts, application rules, emergency instructions and form links can change. Confirm final details directly on official paulding.gov pages before paying, visiting, applying for service, submitting forms or reporting an emergency.