Pearland Water Department: Water Quality, Testing & Reports

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Pearland TX water bill, customer portal, smart meter alerts, start service and emergency help

City of Pearland Water Department 2026: Bill Pay, Start Service, Portal & Leak Help

Pearland water customers usually need one of five answers quickly: how to pay through the new customer portal, how to start or stop water service, what documents are required before activation, who to call for a water main break or no-water emergency, and how to use smart-meter alerts before a high bill gets worse. This guide turns the City of Pearland’s official Water Billing, Pearland Water Customer Portal, rates, meter and water-quality pages into one scan-first action page with contacts, payment choices, due-date rules, WQA sewer billing notes, map links and practical scripts.

💧 Utility Billing: 281-652-1603 🚨 Public Works emergency: 281-652-1900 📍 City Hall Annex: 3523 Liberty Dr 📊 AMI portal: hourly/daily usage 🧾 FY26 rates active
Quick answer board

Choose the Pearland Water Task You Actually Need

💳 Pay water bill Use Pearland Water Customer Portal, one-time online pay, phone payment, bank draft, mail, in person or drop box.
🏠 Start service Apply online or in person. Submit required ID and lease/closing documents with deposit and connection fee.
🚫 Stop service Use the termination form, call 281-652-1603 or email ubtermination@pearlandtx.gov with required details.
🚨 Emergency water issue Call 281-652-1900 for water main breaks, no water, dirty water, backed up sewers and after-hours Public Works emergencies.
Official route: For billing, links and emergency categories, use Pearland Water Billing. For start/stop service, use Start/Cancel Water Service. For portal alerts and AMI usage, use Pearland Water Customer Portal.
Official contacts Pay online / portal Bank draft, mail, in-person, drop boxes Start service Stop service Due date and disconnection Customer portal and AMI alerts Emergency water issues FY26 rates WQA sewer billing Meters and high bills Garbage and recycling billing Water quality Call scripts Map Official links FAQs
Most important warning: Pearland’s after-hours crew cannot resume service if your meter was disconnected for non-payment. For non-payment restoration, contact Water Billing during business hours.
Official contacts

Pearland Water Department Contacts That Matter

Need Official detail Use this when…
Utility Billing / Water Billing 281-652-1603 Bill pay, account, customer portal, start/stop service, payment arrangement, garbage billing.
Utility Billing office City Hall Annex, 3523 Liberty Drive, Pearland, TX 77581 In-person service setup, bank draft, payment, account documents.
City Hall / main line 3519 Liberty Dr.; 281-652-1600 General city routing and City Hall location reference.
Public Works emergency 281-652-1900 Water main break, no water, dirty water, backed up sewer, missing manhole lid, after-hours emergency.
Start service documents utilityservice@pearlandtx.gov Emailing required documents for online service application.
Terminate service ubtermination@pearlandtx.gov Emailing service termination request with name, address, date, forwarding address and last four ID/DL digits.
Bank draft / billing email waterbilling@pearlandtx.gov Bank draft application questions or submission route from portal page.
Garbage missed/partial pickup Frontier Waste Solutions: 936-258-9035 Residential missed/partial pickups, commercial service or roll-off service.
Routing tip: Use 281-652-1603 for money/account/service tasks. Use 281-652-1900 for physical Public Works problems such as water main breaks, no water, dirty water or backed-up sewers.
At a glance

Pearland Water Bill and Service Quick Facts

☎️ Billing 281-652-1603 Account / payment help
🚨 Emergency 281-652-1900 Public Works issues
📍 Billing office 3523 Liberty Dr City Hall Annex
📊 Portal Daily/hourly use Alerts available
🧾 Garbage base $22.86 Tax not included
Portal note: Customers on recurring credit card payments need to create accounts in the Pearland Water Customer Portal and set up AutoPay with their preferred payment option.
Online payment

How to Pay a Pearland Water Bill Online

Use Pearland’s official online payment route if you want to pay, see statements, manage payment options or use the customer portal to watch usage.

1

Open the official Water Billing page

Start from Pearland Water Billing or the direct Pearland bill pay portal.

2

Choose registered portal or one-time payment

Register if you want portal features, usage views, alerts and AutoPay. Use one-time payment if you simply need to pay with the account number from the paper bill.

3

Re-set credit card AutoPay if needed

Because credit card details cannot transfer automatically to the new provider, customers on recurring credit card payment need to set up AutoPay inside the new portal.

4

Save confirmation

Keep payment confirmation number, amount, date and account number until the portal shows the payment correctly.

High-bill tip: Do not just pay and move on if the bill is unusual. Open the portal usage view and check whether the increase came from constant hourly usage, irrigation or a specific high-use day.
Payment choices

Pearland Bank Draft, Mail, Phone, In-Person and Drop Box Payment Options

Payment method Official detail User tip
Phone payment Call 281-652-1603, choose option 1 and follow prompts. Have your account number and payment details ready.
Automatic bank draft No cost; payment drafts on the due date each month. Complete application and return with voided check. You still receive a monthly bill so you can monitor usage.
Customer bank bill pay Allow 5-7 business days because some bill-pay institutions physically write and mail a check. Not a same-day payment option.
Mail payment P.O. Box 206022, Dallas, TX 75320-6022. Allow USPS delivery time and use the current bill for account details.
In person City Hall Annex / Utility Billing or City Hall drive-thru; cash, money order, check or debit/credit card during business hours. Business hours listed on payment page are Monday-Friday, 8 a.m.-5 p.m., excluding city holidays.
Drop boxes Public Safety Building 2555 Cullen Pkwy; Westside Event Center 2150 Country Place Pkwy; Pearland City Hall Drive-Thru 3519 Liberty Dr. Checks only; temporary checks not accepted. Payments left no later than 8 a.m. post same day.
City Hall Annex drop box Customer portal page also lists drop box at City Hall Annex, 3523 Liberty Drive, South entrance. City says it is not responsible for lost/stolen payments; online, recurring card or bank draft may be safer.
Drop box warning: Drop-box payments are checks only. Do not put cash in a drop box, and do not use the drop box if you need immediate proof of payment.
Start service

How to Start Pearland Water Service

Residential service can be started online or in person. The City will not activate service until the application, required documents and deposit/connection fee are received.

Start-service item Official detail Practical tip
Apply online Use the Residential Water Service online application from Start/Cancel Service. Submit documents quickly or the application may be deleted after 48 hours.
Apply in person Utility Billing Department, City Hall Annex, 3523 Liberty Drive. Bring all documents and payment method.
Required ID Copy of driver’s license/government-issued ID of each person listed on lease/settlement page. If applying online, proof of ID/DL must be emailed.
Ownership document Settlement page from title company or closing disclosure. Use current closing document for purchased property.
Rental document Current lease, first and last page with signatures. Make sure signatures are visible.
Document email utilityservice@pearlandtx.gov Use this for required documents if not uploaded with application.
Next business day activation Application, documents and deposit must be received by 4 p.m. After 4 p.m. requests are processed/activated within 2 business days.
Same day service Available by contacting office by 4 p.m. and paying same-day fee of $100. After 4 p.m., an additional $100 after-hours fee is required.
Commercial service Commercial application must be completed and emailed; company letterhead and tax ID required. Letterhead must include service information, location, agreement date and contact info.
Move-in checklist: Application, government ID for each listed person, settlement/closing page or lease pages, deposit/connection fee, service address, email confirmation and utilityservice@pearlandtx.gov document submission proof.
Stop service

How to Stop Pearland Water Service

Pearland allows residents to terminate utility service online, by phone or by email. Do not assume water stops automatically when you move.

1

Choose a termination route

Use the official termination form, call 281-652-1603, or email ubtermination@pearlandtx.gov.

2

Include every required detail

Include your name, service address, termination date, forwarding address and the last four digits of ID/DL.

3

Save the request

Keep a copy of the email or form confirmation until the final bill is received and paid.

Move-out tip: Send the termination request before your move date, but confirm the exact date because the final bill depends on the service termination date.
Due and disconnect

Pearland Due Date, Late Fee, Payment Arrangement and Disconnection Rules

The City’s start-service terms and FAQ explain the timing behind due dates, late fees, payment arrangements and disconnection notices.

Billing rule Official detail What to do
Due date Bills are due no later than the 24th calendar day after the bill date; if that day is a weekend/holiday, due the next business day. Use the bill date, not just the calendar month.
Late fee Late fee is assessed one day after the due date. Pay before the due date or confirm arrangement first.
Payment arrangements Based on account status, a customer is required to make a payment to initiate the plan. Call before shutoff stage and ask what payment is required to start the plan.
Processing fee Charged when accounts are placed on the cut-off list. Resolve before cut-off list if possible.
Courtesy reminders Delinquent accounts can receive automated phone call, mailed payment reminder, termination notice and another automated call before shutoff. Keep phone number current on your account.
Disconnection after notice City may disconnect if payment is not made within 15 days after delinquent notice, payment extension has passed, or no termination hearing is scheduled. Do not ignore delinquent notice or extension date.
After-hours reconnection warning: If service was cut off for non-payment, after-hours crews cannot resume water service. Call Water Billing during business hours.
Customer portal

Pearland Water Customer Portal: Usage, Alerts and Leak Clues

The Pearland Water Customer Portal gives customers usage data from the City’s smart meter network and helps catch unexpected use before it becomes a bigger bill problem.

Portal feature Official detail Why it helps
Usage intervals Usage can be reviewed at various intervals, as low as hourly. Find exactly when a spike or leak pattern began.
Usage delay Information is available about 24 hours after water is used. Do not expect real-time second-by-second data.
Threshold alerts Customers can set daily thresholds and receive alerts by email, text message or phone call. Catch high use before the next bill arrives.
Unplanned use notification Useful when going out of town to know if unexpected use occurs. Helps identify leaks while away.
AMI Advanced Metering Infrastructure remotely collects water usage data more frequently and helps identify potential leaks. Better visibility than old manual/drive-by meter reads.
Endpoint problem If a meter endpoint is damaged or cannot transmit usage data, the portal alerts Utility Billing and a technician troubleshoots. Explains why hourly data may stop updating.
1

Open portal sign-up

Go to Pearland Water Customer Portal or pearlandtx.gov/pwcp.

2

Find your account

Enter your account number and address ZIP code, then choose “Find My Account.”

3

Create login and alerts

Enter email, create secure password, accept terms/privacy, then set threshold alerts and AutoPay if needed.

Leak-detection trick: If the portal shows continuous hourly usage when nobody is using water, check toilet flappers, irrigation valves, hose bibs, pool fill lines, water softeners and slab/leak signs.
Emergency routing

Pearland Water Emergency, No Water, Dirty Water and Sewer Backup Help

Pearland’s Water Billing page lists Public Works emergency categories and says to call 281-652-1900 between 7 a.m. and 5 p.m.; after 5 p.m. Monday-Friday or 24 hours a day on weekends, call the same number and the answering service will contact the proper crews.

Problem Call What to say
Water main break 281-652-1900 “I’m reporting a possible water main break at [address/cross street]. Water is [flowing/bubbling].”
No water 281-652-1900 “My property has no water at [address]. I checked [neighbor/valve if known].”
Dirty water / poor water quality 281-652-1900 “I’m reporting dirty/poor-quality water at [address]. It started at [time].”
Backed up sewer 281-652-1900 “I’m reporting a backed-up sewer at [address/location].”
Missing manhole lid 281-652-1900 “There is a missing manhole lid at [location].”
Water leaking and no shutoff found 281-652-1900 “Water is leaking and I cannot locate a shutoff.”
Emergency tip: If you see active water in the street, a sewer backup, or no water, call the emergency route first. Billing can help later with account or payment questions.
FY26 rates

Pearland FY26 Water, Sewer and Garbage Rates Users Ask About

The City evaluates rates before each fiscal year begins in October and calculates water/sewer charges based on meter size and usage per 1,000 gallons during the billing cycle’s reading period.

Inside City Base Charges by Meter Size

Meter size Water base rate Sewer base rate
5/8″$24.12$34.76
3/4″$36.19$52.13
1″$60.30$86.88
1.5″$120.62$173.77
2″$192.97$278.02
3″$361.82$521.30
4″$603.03$868.82
6″$1,206.05$1,737.61
8″$1,928.55$2,780.18
10″$2,773.92$3,996.52

Residential Water and Sewer Tiers

Usage tier per 1,000 gallons Water rate Sewer rate
0-2,000In baseIn base
2,001-6,000$6.19$7.64
6,001-15,000$7.78$7.64
15,001-25,000$9.35$7.64
25,001+$12.44$7.64

Commercial and Irrigation Quick Rows

Account type 0-2,000 gallons 2,001+ gallons
Commercial water/sewer In base $7.78 water / $7.64 sewer
Irrigation meter In base $9.35 water
Outside jurisdiction Varies by meter/account 1.5 times standard inside jurisdiction rate
Rate-control tip: The expensive part of a high residential bill is usually usage moving into upper tiers. Check irrigation and continuous portal usage before the next billing cycle.
Sewer billing

Pearland Winter Quarter Average: Why December-February Usage Matters

Pearland calculates residential sewer charges using a Winter Quarter Average, or WQA, to balance sewer billing during hot months when outdoor irrigation can raise water use.

WQA item Official detail User action
Calculation period Water consumption during December, January and February is averaged per residence. Conserve during winter months to help lower sewer charges.
Adjustment timing WQA is adjusted in April and billed monthly until the next annual calculation. Watch spring bill changes after the calculation updates.
Sewer cap Sewer charge is based on the lesser of monthly water usage or the sewer seasonal average; WQA cap not to exceed 12,000 gallons. Check if high summer water use is affecting water only or sewer too.
New residents New-resident sewer usage is based on monthly usage and not to exceed 12,000 gallons until a WQA can be established. Expect WQA behavior to differ if you recently moved in.
WQA trick: Avoid unnecessary irrigation, leaks and long toilet runs during December, January and February. Those months can influence sewer billing for the year.
Meters and high bills

Pearland Water Meters, AMI and High-Bill Checks

Pearland’s meter pages explain that the City upgraded from older Automated Meter Reading to Advanced Metering Infrastructure because meters had reached end of useful life and AMI provides better customer-facing usage data.

Meter / bill issue Official detail What to do
New meter reads more usage Older mechanical meters may not measure all usage; new Badger meters are more sensitive and measure usage to 6.4 ounces. Compare portal usage and check leaks before assuming error.
Meter read format Register reads as a number line; City reads and truncates to the hundreds for billing. Do not compare every decimal/low digit against bill total.
Meter testing City tests meter accuracy by customer request. If accurate, customer is responsible for testing fee; if inaccurate, meter is replaced and account adjusted. Use portal and leak checks first, then request test if needed.
No calibration Pearland does not calibrate water meters; meters not measuring per standards are replaced or repaired depending on size/type. Ask for testing/replacement process, not calibration.
Poor water quality Customers perceiving poor water quality should contact Public Works at 281-652-1900. Call with address, time noticed, color/odor/taste description and whether neighbors are affected.
Cannot pay bill Utility Billing offers Promise to Pay or Payment Arrangement for customers needing payment assistance. Call before account reaches cut-off list.
High-bill workflow: Check portal hourly usage → look for continuous flow → inspect toilets/irrigation/hose bibs → compare WQA period → call Utility Billing at 281-652-1603 if the bill still does not make sense.
Garbage billing

Pearland Garbage and Recycling Charges on the Utility Bill

Pearland’s utility bill includes garbage service details for residential customers inside city limits. The City contracts with Frontier Waste Solutions for curbside waste collection services twice per week.

Garbage item Official detail Who to contact
Residential garbage base $22.86 monthly residential garbage base, tax not included, effective October 1, 2025. Billing/add recycle/trash cart: 281-652-1603
Service provider Frontier Waste Solutions handles curbside waste collection services. Frontier: 936-258-9035
Service/contract inquiry City lists service or contract inquiries separately. 281-652-1900
Billing / cart add Residential billing or add recycle/trash cart route. 281-652-1603
Billing clue: If your “water bill” looks high but water usage did not change, check garbage, sewer base, MUD surcharge, meter size and account fees before assuming only water caused the increase.
Water quality

Pearland Water Quality, Production and Source Water

Pearland’s annual Consumer Confidence Report explains where water comes from and how the City monitors drinking-water quality.

Water quality item Official detail User meaning
Annual report Pearland produces an annual water quality report covering testing from January 1 through December 31. Use the official report for drinking-water details.
Source water Pearland water wells draw from the Chico and Evangelist aquifers; the second source is water purchased from the City of Houston. Explains source blend and possible taste/source questions.
Annual supply scale City’s treatment facilities provide roughly 3.5 billion gallons of clean drinking water every year. Shows system scale.
Production divisions Water Production and Surface Water Treatment handle potable water management. They produce water, manage testing, maintain storage and maintain pressure.
Groundwater capacity Pearland has 10 wells with capacity of 18.5 million gallons per day. Groundwater remains a major part of the system.
Surface Water Treatment Plant Plant currently provides 10 MGD with potential future expansion for another 10 MGD. Reduces stress on groundwater source.
Quality testing Water quality tests are performed daily, and the City collects over 100 samples monthly for bacteriological analysis plus other routine TCEQ parameters. Use official report and Public Works for quality complaints.
Water quality route: Use Pearland Water Quality Report for annual CCR details. For poor water quality at your property, call Public Works at 281-652-1900.
Call scripts

What to Say When Calling Pearland Water Billing or Public Works

Situation Call / use Say this
Billing question 281-652-1603 “I need help with my Pearland water account. My account number is [number].”
Pay by phone 281-652-1603, option 1 “I’m making a water bill payment and have my account number ready.”
Start service Online application / utilityservice@pearlandtx.gov “I submitted an application for [address] and am sending the required ID and lease/closing documents.”
Terminate service ubtermination@pearlandtx.gov / 281-652-1603 “I need to terminate service at [address] on [date]. My forwarding address is [address], and last four ID/DL digits are [####].”
Water main break 281-652-1900 “I’m reporting a water main break at [location]. Water is [flowing/bubbling].”
No water / dirty water 281-652-1900 “I’m reporting [no water/dirty water] at [address], noticed at [time].”
High bill / continuous usage Customer portal + 281-652-1603 “The portal shows continuous hourly usage around [time/date]. Can you review the account and next steps?”
Poor water quality 281-652-1900 “I’m reporting poor water quality at [address]. It looks/smells/tastes like [description].”
Best call prep: Keep account number, service address, portal screenshot, bill date, payment confirmation, lease/closing document, meter reading concern, leak photo and callback number ready.
Map

Pearland Utility Billing Map and Visit Checklist

Pearland’s Utility Billing / Water Service office is listed at the City Hall Annex, 3523 Liberty Drive, Pearland, TX 77581. City Hall / main line details also list 3519 Liberty Dr.

City Hall Annex / Utility Billing

Use this map for in-person water service, billing, bank draft and account help.

Open Directions Call Utility Billing
Visit checklist: Bring account number, payment method, government ID, lease/settlement documents if starting service, voided check for bank draft, termination details if moving out and any City notice.
FAQs

City of Pearland Water Department Bill Pay, Service and Portal FAQs

What is the City of Pearland Water Billing phone number?

Call 281-652-1603 for water billing, account, payment, portal and start/stop service questions.

Who do I call for Pearland water emergencies?

Call 281-652-1900 for Public Works emergencies such as water main breaks, no water, dirty water, backed-up sewers, missing manhole lids and after-hours emergency routing.

How do I pay my Pearland water bill online?

Use the official Pearland Water Customer Portal or billpay.pearlandtx.gov. You can register for portal features or make a one-time payment with the account number from the paper bill.

How do I pay my Pearland water bill by phone?

Call 281-652-1603, select option 1 and follow the prompts.

Where is Pearland Utility Billing located?

Utility Billing is located in the City Hall Annex at 3523 Liberty Drive, Pearland, TX 77581.

How do I start Pearland water service?

Apply online or in person. Required documents include government ID for each person on the lease/settlement page and either a settlement/closing document or current lease pages. Documents can be sent to utilityservice@pearlandtx.gov.

How fast can Pearland activate water service?

For next business day activation, application, required documents and deposit must be received by 4 p.m. After 4 p.m., applications are processed and activated within two business days. Same-day service may be available by contacting the office by 4 p.m. and paying the same-day fee.

How do I stop Pearland water service?

Use the termination form, call 281-652-1603, or email ubtermination@pearlandtx.gov with name, address, termination date, forwarding address and last four digits of ID/DL.

What does the Pearland Water Customer Portal show?

The portal shows water usage at intervals as low as hourly, about 24 hours after water is used. Customers can set custom threshold alerts by email, text or phone.

What is AMI in Pearland water billing?

AMI means Advanced Metering Infrastructure. Pearland uses AMI to remotely collect water usage data more frequently and help identify potential leaks.

Why is my Pearland water bill higher after a new meter?

Pearland explains that older mechanical meters may not measure all usage, while newer Badger meters are more sensitive. Check portal usage and leaks before assuming a billing error.

How is Pearland residential sewer billed?

Pearland uses Winter Quarter Average for residential sewer billing. December, January and February water consumption are averaged, adjusted in April and used to cap sewer charges, not to exceed 12,000 gallons.

Final takeaway

Best Way to Handle a City of Pearland Water Department Task

Use this route: Bill/account help → 281-652-1603. Online payment → Pearland Water Customer Portal / billpay.pearlandtx.gov. Start service → online application + documents to utilityservice@pearlandtx.gov. Stop service → ubtermination@pearlandtx.gov or 281-652-1603. Emergency water/sewer issue → 281-652-1900. High bill → portal hourly usage + meter/leak checks + Utility Billing.

The fastest way to avoid payment and service problems is to separate billing tasks from field emergencies. Utility Billing handles accounts, payments, start/stop service and payment arrangements. Public Works handles water main breaks, no-water calls, dirty water, backed-up sewers and after-hours emergencies.

Editorial note: This independent guide summarizes official City of Pearland Water Billing and Pearland Water resources for easier public use. Phone numbers, payment options, office locations, rates, fees, portal features, start-service documents, disconnection rules, WQA calculations, garbage service details and water-quality information can change. Confirm final details directly on official pearlandtx.gov and billpay.pearlandtx.gov pages before paying, starting service, stopping service, requesting a payment arrangement, reporting a leak or disputing a bill.

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