City of Middletown Water Services, Billing Phone, Sewer Maintenance Contact and Helpful Resources
If you are trying to pay a Middletown water bill, contact Water & Sewer Maintenance, understand what services are included, report a non-billing service issue, check rates, or handle a sewer backup concern, this guide separates the correct City of Middletown Ohio contact route from general City Hall information.
City of Middletown Water Services is mainly the customer-facing route for water payment information, monthly water bills, water/sewer/refuse charges, rates and payment links. Water & Sewer Maintenance is the better route for maintenance-related issues and sewer/flooding guidance.
💳 Water bill, maintenance or service issue?
Billing/payment: Call 855-967-0310 for water bill payment or billing/service inquiries listed on the official Water Services page.
Maintenance: Use 513-727-3691 for Water & Sewer Maintenance contact and non-billing water/sewer maintenance questions.
Address: Water & Sewer Maintenance is listed at One Donham Plaza, Middletown, OH 45042.
City of Middletown Water Department Quick Facts
The official Middletown Water Services page says City residents and businesses receive a monthly water bill that includes charges for water, sewer and refuse services. The same page lists 855-967-0310 for phone payment and billing/service inquiries.
For maintenance-related water and sewer matters, the official Water & Sewer Maintenance page lists One Donham Plaza, Middletown, OH 45042 and phone 513-727-3691.
What This Middletown Water Services Guide Covers
Middletown Water Department Services Offered
The City of Middletown water customer journey mainly covers monthly utility billing, online payment, phone payment, water and sewer rate information, Water & Sewer Maintenance contact, service requests, sewer backup guidance and flooding/drainage guidance.
Because Middletown bills can include water, sewer and refuse charges together, customers should read their full monthly statement instead of looking only at the water usage line.
| Service area | What it covers | Best official route |
|---|---|---|
| Water billing | Monthly bill, water/sewer/refuse charges, payment questions and billing inquiries. | Water Services page / 855-967-0310 |
| Online payment | InvoiceCloud online water payment and payment access. | Official Water Services payment link |
| Water & sewer maintenance | Public water/sewer maintenance contact and service-related guidance. | Water & Sewer Maintenance / 513-727-3691 |
| Sewer backup guidance | What to do if basement or sewer backup occurs. | Water & Sewer Maintenance guidance |
| Rates | Water and sewer rates, rules/regulations and reduced rate application information. | Official Rate Information page |
How to Pay a City of Middletown Water Bill
The official Water Services page provides water payment information and lists an automated phone payment line at 855-967-0310. It also says residents and businesses receive a monthly water bill that includes charges for water, sewer and refuse services.
Open the official Water Services page
Start from the official City of Middletown Water Services page before using payment links.
Use the official online payment link
Follow the official water payment link from the Water Services page or the City’s Online Payments page. Avoid unofficial payment pages or search ads.
Pay by phone if needed
Call 855-967-0310 for automated phone payment or billing/service inquiries.
Save confirmation
Keep your payment confirmation, date, amount, account number and screenshot or receipt until the payment posts correctly.
Water & Sewer Maintenance Contact in Middletown Ohio
The official Water & Sewer Maintenance page lists physical address One Donham Plaza, Middletown, OH 45042 and phone 513-727-3691. Use this route when your issue is maintenance-related rather than a simple bill payment question.
Water & Sewer Maintenance
Use for maintenance-related public water/sewer support and City guidance.
513-727-3691Office location
Official Water & Sewer Maintenance location is listed at One Donham Plaza.
Middletown, OH 45042Decide whether it is billing or maintenance
Payment, balance and account questions should use the billing route. Public sewer, flooding, maintenance and field-related concerns should use maintenance guidance.
Call Water & Sewer Maintenance
Call 513-727-3691 for listed Water & Sewer Maintenance contact.
Give exact location
Provide the service address, nearest cross street, visible problem, when it started and whether other properties are affected.
Middletown Sewer Backup Guidance and What to Do First
The City’s Water & Sewer Maintenance guidance explains that many sewer backup calls investigated by City crews involve a blockage in the private lateral, which is the pipe running from the house to the sewer main in the street.
At the first sign of trouble, the City recommends contacting a reputable plumber or sewer cleaner. If that contractor reports the blockage is in the City’s main, City crews can respond to check the public sewer for blockages.
Backup inside property
A private lateral blockage often requires plumber or sewer cleaner review first.
Private lateral checkPossible City main issue
If contractor finds City main blockage, City crews can respond to check public sewer.
Call maintenanceStop using water if sewage is backing up
Avoid flushing, laundry, showers and dishwashers until the cause is known.
Call a plumber or sewer cleaner if it appears private
If backup occurs only when using inside fixtures, the issue may be private plumbing or private lateral.
Contact the City if the main is suspected
If the contractor reports the blockage is in the City main, call 513-727-3691 and explain the finding clearly.
Street, Yard and Basement Flooding Guidance
The City’s Water & Sewer Maintenance page explains that street and yard flooding is often caused by clogged street inlets, culvert pipes or poor yard grading. It recommends keeping leaves and grass clippings out of gutters and away from culvert openings.
For clogged inlets or culverts, the City lists 513-425-1896 or the online Request for Service route. Wet basements may also involve groundwater or drainage around the home, so downspouts should direct water away from the house.
| Issue | Likely first action | Contact / route |
|---|---|---|
| Clogged street inlet | Report clogged inlet or culvert | 513-425-1896 or Request for Service |
| Street or yard flooding | Remove leaves/clippings from gutters if safe | Water & Sewer Maintenance guidance |
| Wet basement | Check drainage/downspouts first | Private drainage review + City guidance if public issue |
| Sewer backup | Avoid sewage and check whether private lateral is blocked | Plumber / Maintenance if City main issue |
Water and Sewer Rates, Rules and Reduced Rate Information
The official Rate Information page links to water and sewer rules and regulations, current water/sewer rates and reduced rate application information. It also explains that senior and disabled rate applications are available upon request.
Check current rates from the City
Open the official Rate Information page before estimating a bill.
Review rules and regulations
Use the official Water and Sewer Rules and Regulations document linked by the City for service and billing rules.
Ask about reduced rates if eligible
The City states senior and disabled rate applications are available upon request by calling 513-425-7766.
When to Use Middletown Service Request and When Not To
The City service request page is useful for entering or checking a non-billing service request. However, the page specifically says water billing issues should not be submitted through the service request tool.
Use service request for non-billing issues
Open the official Service Request page for appropriate non-billing city service issues.
Do not submit billing issues there
For water billing problems, call the listed water billing contact instead of using the service request form.
Track your request
If you submit a service request, save the request number, date, issue details and any photos or notes.
Quick Checklist Before Calling Middletown Water Services
A little preparation can save time, especially if you are calling about a bill, payment, sewer backup, clogged inlet, wet basement, rate question or service request.
| Check | What to prepare |
|---|---|
| Service address | Full Middletown service address and nearest cross street. |
| Account number | Account number from your monthly water bill if the issue is billing or payment. |
| Issue type | Billing, payment, sewer backup, flooding, clogged inlet, rate question or service request. |
| Visible signs | Water in street, blocked inlet, sewer backup, wet basement, odor or drainage issue. |
| Timeline | When the issue started and whether neighbors are also affected. |
What to Say When Calling Middletown Water Billing or Maintenance
A clear call helps city staff understand whether your problem belongs with billing, water/sewer maintenance, rates, service request handling or private plumbing.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Service address | “The service address is 123 Main Street, Middletown.” | Helps locate the account or field issue. |
| Account number | “My water account number is…” | Needed for bill and payment questions. |
| Issue type | “Payment,” “sewer backup,” “clogged inlet,” “flooding,” “rate question.” | Routes your call correctly. |
| Visible problem | “Water is standing near the inlet at…” | Helps maintenance understand the location. |
| Start time | “It started after yesterday’s rain.” | Helps prioritize and troubleshoot. |
| Callback number | “My callback number is…” | Needed for follow-up. |
City of Middletown Water & Sewer Maintenance Map
The official Water & Sewer Maintenance listing shows One Donham Plaza, Middletown, OH 45042. Use this as the office/location reference for Water & Sewer Maintenance and general City Hall access.
For billing or service questions, call first so you know whether the issue can be handled online, by phone or requires a visit.
Water & Sewer Maintenance / City of Middletown
Use this map for location reference. Call before visiting for billing, payment or maintenance-specific instructions.
Official City of Middletown Water Department Links
Use these official Middletown Ohio links for water payment, water/sewer maintenance, service requests, rates, forms and City contact information.
Water Services
Main water payment, billing and monthly water bill information.
Open Water ServicesWater & Sewer Maintenance
Maintenance contact, flooding, sewer backup and drainage guidance.
Open MaintenanceOnline Payments
City online payment hub including water billing payment access.
Open Online PaymentsService Request
Submit or check non-billing service requests through the City route.
Open Service RequestRate Information
Water/sewer rules, rates, reduced rate information and related documents.
Open Rate InfoStaff Directory
Water & Sewer Maintenance directory details and office contact listing.
Open DirectoryPublic Works
Public Works and Utilities department information and city infrastructure support.
Open Public WorksCity Contact
General City of Middletown contact information and City Hall details.
Open City ContactMiddletown Water Department Services and Contact FAQs
What is the City of Middletown Water Department phone number?
For water payment and billing/service inquiries, call 855-967-0310. For Water & Sewer Maintenance, call 513-727-3691.
Where is Middletown Water & Sewer Maintenance located?
Water & Sewer Maintenance is listed at One Donham Plaza, Middletown, OH 45042.
What services does Middletown Water Department offer?
City resources cover monthly water billing, online payment, phone payment, sewer and refuse billing, water/sewer maintenance, service requests, rate information, reduced-rate information and sewer/flooding guidance.
How do I pay my Middletown water bill?
Open the official Water Services page or call the automated phone payment line at 855-967-0310.
Does the Middletown monthly water bill include sewer and refuse?
Yes. The official Water Services page says City residents and businesses receive a monthly water bill that includes charges for water, sewer and refuse services.
Who do I call for water billing issues in Middletown Ohio?
The City service request page says not to submit water billing issues through the service request tool. For water billing issues, use the listed billing phone route.
Who do I call about a sewer backup in Middletown?
Start by reviewing whether the issue may be a private lateral blockage. If a plumber or sewer cleaner reports the blockage is in the City main, contact Water & Sewer Maintenance at 513-727-3691.
How do I report clogged inlets or culverts in Middletown?
The Water & Sewer Maintenance page says clogged inlets or culverts can be reported by calling 513-425-1896 or using the online Request for Service route.
Where can I find Middletown water and sewer rates?
Use the official Rate Information page for water/sewer rates, rules and related documents.
Is this guide for Middletown Ohio or Middletown Connecticut?
This guide is for City of Middletown, Ohio. Middletown CT and Middletown NY have different official water departments and phone numbers.
Best Way to Reach City of Middletown Water Help in 2026
For water bill payment, account questions and billing/service inquiries, start with the official City of Middletown Water Services page or call 855-967-0310. For Water & Sewer Maintenance contact, use 513-727-3691 and be ready with the exact service address and issue details.
For sewer backup and flooding issues, read the Water & Sewer Maintenance guidance carefully because some issues are private plumbing/lateral problems while others may involve the City’s public system. For current rates and reduced-rate applications, use the official Rate Information page before relying on older third-party information.
Editorial note: This guide is informational and helps Middletown Ohio water customers find official city contacts faster. Phone numbers, billing rules, payment access, service request routing, rates and maintenance responsibilities can change, so always confirm final details directly on official cityofmiddletown.org pages before taking action.