Springdale Water Utilities Phone Number, Office Address, Drive-Thru Hours and Customer Service Help
If you need the Springdale Water Department phone number, office address, drive-thru hours, new service help, transfer service, water bill payment, leak reporting or account support, this guide gives you the official route and explains what to do before you call or visit.
Springdale Water Utilities handles customer water service, billing support, new service, transfers, e-statements, payment options and leak reporting for Springdale, Arkansas customers.
☎️ Calling, visiting, paying or starting service?
Customer service: Call 479-751-5751 for account, service, office visit, transfer and customer support.
Office / lobby: The lobby is open for new services and transfers. Springdale Water says to call 479-751-5751 upon arrival.
Phone payment: Call Paymentus at 1-833-944-0025. You will need your water account number.
Springdale Water Department Phone, Address and Hours Quick Facts
The main Springdale Water Utilities phone number is 479-751-5751. The business office address is 526 Oak Ave, Springdale, AR.
Official Springdale Water pages list office hours as 8:00am to 4:30pm and drive-thru hours as 8:00am to 4:15pm. The lobby is used for new services and transfers, while bill payments must go through the drive-thru.
What This Springdale Water Customer Guide Covers
Springdale Water Department Phone Number and Customer Service
For Springdale Water Utilities customer service, call 479-751-5751. This is the main number to use for water account questions, office visit questions, new service, transfers, payment support and general water service guidance.
Call the main office number
Use 479-751-5751 for Springdale Water Utilities customer support.
Explain the issue clearly
Say whether you need bill payment help, new service, transfer service, e-statement access, leak reporting or account support.
Have your account number ready
For billing or payment questions, keep your water account number, service address and payment confirmation ready.
Springdale Water Utilities Address, Office Hours and Drive-Thru Hours
Springdale Water Utilities is located at 526 Oak Ave, Springdale, Arkansas. The official FAQ says Oak Avenue is one block north of the Huntsville Ave. and Thompson St. / 71B intersection.
Office hours are listed as 8:00am to 4:30pm. Drive-thru hours are listed as 8:00am to 4:15pm. Water bill payments must go through the drive-thru, while the lobby is open for new services and transfers.
Business Office
Main Springdale Water Utilities office location.
526 Oak AveDrive-Thru Payments
Use the drive-thru for water bill payments.
8:00am-4:15pmHow to Pay a Springdale Water Bill
Springdale Water Utilities provides multiple payment options, including online payment, phone payment, drive-thru payment and other payment resources listed on the official payment page.
Open the official payment page
Start from the official Springdale Water Utilities Payments page.
Pay by phone with Paymentus
Call 1-833-944-0025 to make a payment by phone. You will need your water account number.
Use the drive-thru for bill payments
Springdale Water Utilities says water bill payments must go through the drive-thru.
Save your payment confirmation
Keep the payment confirmation number, amount, date, payment method and account number until the payment posts.
Start New Springdale Water Service
The official New Customer page says customers can find the information needed to start or update service with Springdale Water Utilities. The page includes water service application access for new or transfer service.
Open the official New Customer page
Use the official Springdale Water New Customer page.
Start the water service application
Use the water service application link to set up new service or transfer existing service.
Call if you need timing or deposit help
Call 479-751-5751 if you need help with start date, required documents, deposit pricing or account setup.
Transfer Springdale Water Service to a New Address
Customers moving within the Springdale Water Utilities service area should use the same New Customer / service application resources for transfer service. The lobby is open for new services and transfers, and Springdale Water asks customers to call upon arrival.
Prepare old and new addresses
Have your current account number, old service address, new service address and move date ready.
Use the official service application route
Open the New Customer page and follow the service application instructions.
Call when you arrive for lobby service
If visiting for transfer service, call 479-751-5751 upon arrival as instructed by Springdale Water Utilities.
How to Report a Springdale Water Leak
Springdale Water Utilities provides an official leak reporting form. Use it for non-emergency leak reporting details, and call 479-751-5751 if the issue needs immediate guidance or you are not sure whether it should be handled by the utility or a plumber.
Check the leak location
Identify whether water is coming from the street, meter area, yard, service line, inside the home or another visible location.
Use the official leak form
Open the official Report a Leak form.
Call if safety or timing is urgent
Call 479-751-5751 if the leak is active, affecting a road, near a meter, causing pressure loss, or you need faster guidance.
Springdale Water E-Statements, Account Login and Online Forms
Springdale Water Utilities provides e-statement enrollment and online account resources. Customers can also use online forms for tasks such as bank draft changes and mailing address updates.
Use e-statements for bill delivery
Open the official Springdale Water Utilities home page and choose the e-statements login or enrollment option.
Use online forms for updates
Open the official Online Forms page for available account update forms.
Call if you cannot access your account
Call 479-751-5751 if you cannot find your account number, login, e-statement access or form status.
Springdale Water Payment Fees and Posting Timing
Springdale Water Utilities says Paymentus charges a $1.69 convenience fee to process phone payments, and phone payments post to the account on the next business day.
| Payment item | What to know | Why it matters |
|---|---|---|
| Phone payment | Call Paymentus at 1-833-944-0025. | You need your water account number. |
| Convenience fee | Paymentus fee is listed as $1.69. | Total paid may be more than the bill amount. |
| Posting timing | Phone payment posts next business day. | Important if near cutoff or late date. |
| Drive-thru payment | Water bill payments must go through drive-thru. | Do not expect lobby payment processing. |
Checklist Before Calling Springdale Water Utilities
Prepare the right details before calling or visiting Springdale Water Utilities. This makes it easier for staff to locate your account, start service, confirm payment or route a leak report.
| Check | What to prepare |
|---|---|
| Account number | Water account number from your bill or e-statement. |
| Service address | Full Springdale service address, unit number and nearest cross street if needed. |
| Issue type | Bill pay, new service, transfer service, leak, e-statement, bank draft or mailing address update. |
| Payment proof | Confirmation number, payment date, amount and method if you recently paid. |
| Move details | Move-in or move-out date, old address and new address for service transfer. |
What to Say When Calling Springdale Water Department
A clear call helps Springdale Water Utilities route your issue faster. Start with the exact task you need: payment, service, transfer, leak, e-statement or account update.
| Situation | Example wording | Best route |
|---|---|---|
| Customer support | “I need help with my Springdale water account.” | 479-751-5751 |
| New service | “I need to start water service at this address.” | New Customer page + office support |
| Transfer service | “I am moving from one Springdale address to another.” | 479-751-5751 / lobby process |
| Payment by phone | “I want to pay by phone with my account number.” | 1-833-944-0025 |
| Leak report | “I need to report water leaking at this location.” | Leak form / 479-751-5751 |
Springdale Water Utilities Office Map and Visit Guidance
Springdale Water Utilities is located at 526 Oak Ave, Springdale, AR. Use this map for office, new service, transfer service and drive-thru payment location reference.
Springdale Water Utilities
Use this map for office location reference. Call 479-751-5751 if you need new service, transfer guidance or arrival instructions.
Official Springdale Water Department Links and Resources
Use these official Springdale Water Utilities resources for phone support, address, hours, new service, transfer service, payments, e-statements, forms, leak reporting and water quality information.
Springdale Water Home
Main site for customer information, service, payment and e-statements.
Open Water UtilitiesCity Water Commission
City of Springdale page for Water and Sewer Commission information.
Open Commission PageSpringdale Water Department Phone, Address and Hours FAQs
What is the Springdale Water Department phone number?
The main Springdale Water Utilities phone number is 479-751-5751.
Where is Springdale Water Utilities located?
Springdale Water Utilities is located at 526 Oak Ave, Springdale, Arkansas.
What are Springdale Water Utilities office hours?
Springdale Water Utilities lists office hours as 8:00am to 4:30pm.
What are Springdale Water Utilities drive-thru hours?
Springdale Water Utilities lists drive-thru hours as 8:00am to 4:15pm.
Can I pay my Springdale water bill by phone?
Yes. Call Paymentus at 1-833-944-0025 to make a payment by phone. You will need your water account number.
Does Paymentus charge a fee for Springdale water bill payments?
Springdale Water Utilities says Paymentus charges a $1.69 convenience fee to process payments.
Is the lobby open for new water service?
Yes. Springdale Water Utilities says the lobby is open for new services and transfers, and customers should call 479-751-5751 upon arrival.
Where should I go to pay my Springdale water bill in person?
Springdale Water Utilities says water bill payments must go through the drive-thru.
How do I start new water service in Springdale Arkansas?
Open the official New Customer page and use the water service application for new or transfer service. Call 479-751-5751 if you need help.
How do I report a Springdale water leak?
Use the official Report a Leak form, or call 479-751-5751 if the issue is urgent or unclear.
Is this guide for Springdale Arkansas?
Yes. This guide is for Springdale, Arkansas and official Springdale Water Utilities resources.
Best Way to Contact Springdale Water Utilities in 2026
For most Springdale Water Department needs, call 479-751-5751 or visit 526 Oak Ave, Springdale, AR. Office hours are 8:00am-4:30pm, and drive-thru hours are 8:00am-4:15pm.
For phone payment, call 1-833-944-0025 with your water account number. For new or transfer service, use the official New Customer page and call upon arrival if visiting the lobby. For leak reporting, use the official leak form or call customer service if the issue is urgent.
Editorial note: This guide is informational and helps Springdale, Arkansas customers find official water customer service resources faster. Phone numbers, hours, payment rules, fees, service forms, lobby instructions and drive-thru access can change, so always confirm final details directly on official springdalewater.com pages before taking action.