Big Spring Water Outage, Emergency Leak Reporting, Utility Billing Phone Numbers and Repair Help
If you are dealing with a water outage, water line leak, meter leak, main break, no water, disconnected service or urgent utility repair in Big Spring, Texas, this guide shows which official City phone number to call, what details to give, and when the issue is a homeowner plumbing responsibility.
City of Big Spring Water / Utility Billing Office handles water bills, payments, accounts and service questions. But an active leak, water outage, meter leak or main line issue should be routed to the utility repair number so the physical problem can be checked faster.
🚨 Leak, outage, billing or reconnect?
Water leak / utility repair: Call 432-264-2392 and give the location or address of the leak.
Water Office customer service: Call 432-264-2542, 432-264-2543, or 432-264-2544 for normal water office support.
Utility Billing portal support: The official online payment portal lists Utility Billing at 432-264-2540 and email flandin@mybigspring.com.
Big Spring Water Outage and Emergency Contact Quick Facts
The City’s official water leak page says to call the City of Big Spring Utility Department for repairs at 432-264-2392 and to have the location or address of the leak ready.
For billing and account help, the Water Office lists payment-by-phone support at 432-264-2542, 432-264-2543, and 432-264-2544. The online utility billing portal lists support at 432-264-2540.
What This Big Spring Water Emergency Guide Covers
Big Spring Water Emergency and Leak Repair Number
For City utility water repairs and leaks, call 432-264-2392. The official City leak page specifically asks customers to have the location or address of the leak ready.
Look at where the water is coming from
Check whether water is coming from the street, ground, meter, meter connections, sidewalk, alley, or inside private property.
Call the Utility Department repair number
Call 432-264-2392 for City utility repair support and water leak reporting.
Give a clear location
Provide the address, nearest intersection, visible water flow, whether it is in a road or yard, and your callback number.
What to Do During a Big Spring Water Outage
A water outage may be caused by a main break, planned repair, leak repair, valve work, frozen or damaged private plumbing, account disconnection, or a problem inside the property. Before calling, check whether the issue affects only your property or nearby neighbors too.
Check more than one fixture
Try more than one faucet. If only one fixture has no water, it may be a fixture or private plumbing issue.
Ask whether neighbors are affected
If nearby properties also have no water or low pressure, it may be a City-side outage, main break, or area service interruption.
Call the correct route
For visible leaks, main breaks, or suspected City water line issues, call 432-264-2392. For account disconnection or payment-related interruption, call Utility Billing at 432-264-2540.
Big Spring Meter Leak, Meter Connection or Water Spewing From Meter
The City’s water leak guidance says if water is spewing from the meter or meter connections, including nuts and bolts connecting the meter to the cut-off valve or water line, call the City of Big Spring Utility Department for repairs at 432-264-2392.
Meter / meter connection leak
Call City utility repair support when water is coming from the meter or meter connections.
432-264-2392Private service line
If the leak is on the line going to your house, call a plumber.
Homeowner responsibilityDo not force the meter hardware
Avoid damaging meter connections or City equipment. Report the issue instead of trying to repair the meter.
Call repair support
Call 432-264-2392 and say whether water is coming from the meter, meter box, meter connection, or ground near the meter.
Keep area clear
Keep people, pets and vehicles away from the wet area if there is traffic, erosion, sinkhole risk or electrical danger.
When a Big Spring Water Leak Is the Homeowner’s Responsibility
The City’s report-a-water-leak page says that if the leak is in your home, outside your home but within your property boundary, or another location within your property, it is the responsibility of the homeowner.
Check if the leak is inside the property boundary
Leaks inside the home, under the slab, in private irrigation, or on the private line to the house are usually private plumbing matters.
Call a plumber when it is private plumbing
If the issue appears to be on your side of the meter or inside your property, contact a licensed plumber.
Document the repair
Save photos, repair invoices, dates and meter readings if you later need to ask about billing or usage impact.
Big Spring Water Department Phone, Address and Office Hours
The City’s Sign Up for Service page lists Big Spring Water Department Customer Service at 501 Runnels Street, Big Spring, Texas 79720, phone 432-264-2542, fax 432-264-2527, and office hours Monday-Friday, 8 a.m. to 5 p.m.
The City directory lists Utility Billing at 410 East Third Street, Big Spring, TX 79720, phone 432-264-2542, and fax 432-264-2527. The online utility billing portal lists support phone 432-264-2540 and email flandin@mybigspring.com.
| Need | Official contact | Use it for |
|---|---|---|
| Water leak / repair | 432-264-2392 | Water line leaks, meter leaks, City utility repairs. |
| Water Office customer service | 432-264-2542 / 2543 / 2544 | Bills, account support, payment by phone during business hours. |
| Utility Billing portal support | 432-264-2540 | Online utility account, quick pay and billing portal help. |
| Utility Billing email | flandin@mybigspring.com | Non-urgent utility billing portal support. |
Big Spring Water Bill Pay, Login and Utility Billing Help
The City of Big Spring provides an official online utility billing portal for account login, quick pay and utility bill payment. Customers can also pay over the phone by calling the Water Office numbers during normal business hours.
Use the official payment portal
Open the official City of Big Spring Utilities portal.
Use Quick Pay if you only need to pay
Use the official Quick Pay page if you have your account number and do not need full account login.
Call if you need billing support
Call 432-264-2540 for Utility Billing support or 432-264-2542 for Water Office support.
Big Spring Water Reconnect After Nonpayment
The City FAQ says accounts scheduled for disconnection are disconnected the morning of the disconnect date if payment has not been received by 8:30 a.m. on the day of disconnection or if an extension was not requested.
To re-establish service, the City FAQ says the entire bill plus a $20 service reconnection fee must be paid. Payment on disconnected accounts must be made by cash or credit card; checks are not accepted. Water service is turned back on between 1 p.m. and 5 p.m. the day payment is received.
Call Utility Billing before assuming automatic reconnect
Call 432-264-2540 or Water Office support if service was disconnected for nonpayment.
Pay the required amount
Confirm the full balance, reconnection fee and accepted payment method before paying.
Ask about same-day timing
Confirm the expected reconnection window and whether field access is needed.
Big Spring Water Service Interruption Alerts and Boil Water Advisories
The City website highlights alerts for road closures, water service interruptions, boil water advisories and other notices. For active outages or advisories, check official City notices and call the correct department if your address is affected.
Check official City alerts
Open the official City of Big Spring website and look for current alerts, water service interruptions or boil water advisories.
Follow boil water instructions exactly
If a boil water advisory applies, follow the official notice until the City announces that it has been lifted.
Call if your address has a direct problem
For a physical leak or repair concern, call 432-264-2392. For billing or account outage due to disconnection, call Utility Billing.
Checklist Before Calling Big Spring Water Emergency or Utility Billing
Prepare the correct details before calling. Emergency repair staff need location and visible issue details, while billing staff need your account and payment information.
| Check | What to prepare |
|---|---|
| Exact location | Street address, nearest cross street, alley, meter location or landmark. |
| Visible issue | Water from ground, meter, meter connection, street, yard, inside home or private line. |
| Account details | Account number, name on account, service address and phone number. |
| Payment proof | Confirmation number, receipt, payment date and amount if billing/reconnect related. |
| Safety details | Traffic hazard, flooding, erosion, electrical danger or public safety concern. |
What to Say When Calling Big Spring Water Department
A clear call helps the City route your issue faster. Say immediately whether this is a leak/emergency issue or a billing/account issue.
| Situation | Example wording | Call |
|---|---|---|
| Water leak or repair | “Water is coming from the ground/meter at this location…” | 432-264-2392 |
| Water outage | “There is no water at the whole property and neighbors may also be affected.” | 432-264-2392 if field issue / Utility Billing if account issue |
| Billing question | “I have a question about my water bill for account number…” | 432-264-2540 or 432-264-2542 |
| Reconnect after nonpayment | “My water was disconnected for nonpayment. What amount and method are required to reconnect?” | 432-264-2540 |
Big Spring Utility Billing Office Map and Visit Guidance
The City directory lists Utility Billing at 410 East Third Street, Big Spring, TX 79720. The Sign Up for Service page also lists Big Spring Water Department Customer Service at 501 Runnels Street. Call before visiting if you are not sure which office is handling your issue.
City of Big Spring Utility Billing
Use this map for Utility Billing office reference. For active leaks or repair issues, call the repair number first.
Official Big Spring Water Department Links and Resources
Use these official City of Big Spring links for water leak reporting, utility billing, online payment, service signup, water leaks, utility accounts, FAQs and alerts.
Report a Water Leak
Official page explaining leak reporting and homeowner responsibility.
Open Leak PageWater / Utility Billing
Official Water Office payment and customer service instructions.
Open Billing OfficeOnline Utility Portal
Login, quick pay and online utility billing support.
Open Utility PortalSign Up for Service
Official service signup page with customer service phone and hours.
Open Service SignupCity Alerts
Water service interruptions, boil water advisories and city notices.
Open City WebsiteBig Spring Water Department Outage and Emergency FAQs
What number do I call for a Big Spring water emergency or leak?
Call the City of Big Spring Utility Department at 432-264-2392 for water leak repairs, meter leaks, water spewing from meter connections, and City utility repair issues.
What is the Big Spring Water Department customer service phone number?
The City lists Water Office customer service numbers including 432-264-2542, 432-264-2543, and 432-264-2544. The utility billing portal lists support at 432-264-2540.
What should I do if water is coming from the meter or meter connections?
The City’s water leak guidance says to call the City of Big Spring Utility Department at 432-264-2392 if water is spewing from the meter or meter connections.
Who is responsible for a leak on my private property?
The City says leaks in your home, outside your home but within your property boundary, or elsewhere within your property are the homeowner’s responsibility. Call a plumber for private plumbing leaks.
Where is Big Spring Utility Billing located?
The City directory lists Utility Billing at 410 East Third Street, Big Spring, TX 79720. The Sign Up for Service page also lists Water Department Customer Service at 501 Runnels Street.
What are Big Spring Water Department office hours?
The City’s Sign Up for Service page lists Water Department Customer Service office hours as Monday through Friday, 8 a.m. to 5 p.m.
How do I pay my Big Spring water bill online?
Use the official City of Big Spring Utilities portal or official Quick Pay.
What if my Big Spring water is disconnected for nonpayment?
The City FAQ says payment must be received by 8:30 a.m. on the disconnect date or service may be disconnected. To re-establish service, the full bill plus a reconnect fee must be paid, and payment on disconnected accounts must be made by cash or credit card.
Can I request a payment extension before disconnection?
The City FAQ says customers can request an extension in the water office before the disconnect date. Extensions may be for up to 10 additional days. Call 432-264-2540 for more information.
Is this guide for Big Spring Texas?
Yes. This guide is for Big Spring, Texas and official City of Big Spring water, utility billing, leak and emergency repair resources.
Best Way to Handle a Big Spring Water Outage or Emergency in 2026
For active water leaks, meter leaks, water spewing from meter connections, or City utility repair problems, call 432-264-2392 and provide the exact location or address of the leak.
For billing, payment, account, disconnect, reconnect or extension questions, use Water Office / Utility Billing support such as 432-264-2542 or 432-264-2540. Use the official City of Big Spring online utility portal for bill pay and account login.
Editorial note: This guide is informational and helps Big Spring, Texas utility customers find official water outage, emergency leak, repair and billing resources faster. Phone numbers, office locations, payment rules, reconnect fees, office hours and emergency routing can change, so always confirm final details directly on official mybigspring.com or official Big Spring utility billing portal pages before taking action.