Fayetteville Water Department Outage Reporting, Emergency Turnoff, Leak Help and After-Hours Contact
If you have no water, a suspected water main break, an emergency water turnoff need, a sewer issue, a leak near the meter, or a utility billing question in Fayetteville, Arkansas, this guide gives you the correct City contacts, phone numbers, office addresses, hours and official links.
City of Fayetteville Water and Sewer Services handles water and sewer maintenance, service problems, leaks, emergency response routing and related utility field work. Utility Billing handles bills, new service and account setup from City Hall.
Fastest official route based on your issue
No water, leak or sewer issue during business hours: call Water and Sewer Services at 479-575-8386.
After-hours water or sewer issue: call 479-587-3555.
Emergency water turnoff: call the Fayetteville Call Center at 479-521-7700.
This guide is for Fayetteville, Arkansas. Fayetteville, North Carolina is served by Fayetteville Public Works Commission and uses different phone numbers.
Fayetteville Water Outage and Emergency Contact Quick Facts
The official City Utilities page lists Water and Sewer Services at 2435 S Industrial Drive, Fayetteville, AR 72701, phone 479-575-8386, after-hours phone 479-587-3555, and hours Monday through Friday, 7:00 a.m. to 4:00 p.m..
For billing, new water/sewer service and account questions, Utility Billing is listed at 113 W Mountain Street, Fayetteville, AR 72701, phone 479-521-1258, with hours Monday through Friday, 8:00 a.m. to 5:00 p.m..
What This Fayetteville Water Emergency Guide Covers
How to Report a Fayetteville Water Outage or No-Water Problem
If water stops at your property, first check whether the issue is only inside the home or appears to affect nearby properties. If neighbors are also affected, there may be a larger water service problem.
Check basic property causes first
Check whether all fixtures have no water, whether a private shutoff valve is closed, and whether any recent plumbing work happened at the property.
Call Water and Sewer Services
During regular hours, call 479-575-8386 for City of Fayetteville Water and Sewer Services.
Use after-hours contact if needed
If the issue happens after regular hours, call 479-587-3555.
Give exact details
Provide service address, nearest cross street, when the water stopped, whether neighbors are affected, and any visible leak or construction nearby.
Emergency Water Turnoff in Fayetteville AR
If water is actively leaking inside or around the property and you need emergency shutoff help, call the Fayetteville Call Center at 479-521-7700. The City leak guidance specifically warns customers not to turn the valve off in the meter box.
Emergency turnoff
Call the Fayetteville Call Center if you need emergency turnoff of your water.
479-521-7700Do not damage meter valve
The City warns not to turn the valve off in the meter box.
Avoid repair costUse your private shutoff if available
If you have a private customer-side shutoff valve at the home and can safely access it, turn that off first.
Call the City for emergency turnoff
Call 479-521-7700 and explain that you need emergency water turnoff.
Avoid the meter box valve
Do not turn the valve off in the meter box. If you damage it, you may be responsible for the cost of repair or replacement.
How to Report a Fayetteville Water Leak
For water leak testing or more information about leaks, the City lists Fayetteville Water and Sewer Maintenance at 479-575-8386. The best route depends on whether the leak is in the street, near the meter, inside the home or on private plumbing.
| Leak type | Best first action | Phone | Important detail |
|---|---|---|---|
| Water in street or public area | Call Water and Sewer Services | 479-575-8386 | Give exact address and cross street. |
| After-hours leak | Call after-hours number | 479-587-3555 | Use for urgent water/sewer service issues after hours. |
| Emergency water turnoff | Call Fayetteville Call Center | 479-521-7700 | Do not turn the meter box valve yourself. |
| Private plumbing leak | Use private shutoff and call plumber | Private plumber | Call the City if meter/service-side help is needed. |
Fayetteville Sewer Backup, Sewer Odor or Wastewater Emergency Help
Fayetteville Water and Sewer Services handles sewer service issues along with water maintenance. For sewer backup, sewer odor, wastewater overflow, manhole problem or possible public sewer line issue, call the City quickly.
Stop using water if backup is active
If sewage is backing up into the home, reduce water use immediately to avoid making the backup worse.
Call Water and Sewer Services
During regular hours, call 479-575-8386. After hours, call 479-587-3555.
Give location and symptoms
Tell the City whether sewage is inside the home, outside, near a manhole, in a street, or affecting multiple properties.
Fayetteville Water and Sewer After-Hours Contact
The City utilities page lists 479-587-3555 as the after-hours phone for Water and Sewer Services. Use this for urgent water or sewer problems outside normal Monday-Friday service hours.
Regular hours
Water and Sewer Services: Monday-Friday, 7:00 a.m. to 4:00 p.m.
479-575-8386After hours
Use for urgent water or sewer service issues outside regular hours.
479-587-3555Decide whether it is urgent
No water, water main break, active leak, sewer backup or public hazard should be treated as urgent.
Call after-hours number
Call 479-587-3555 after regular Water and Sewer Services hours.
Stay reachable
Keep your phone available in case a city crew or dispatcher needs more location details.
Fayetteville Water Department Phone Numbers, Address and Hours
Use Water and Sewer Services for outage, leak, sewer and field maintenance issues. Use Utility Billing for account, bill, payment, new service and customer billing support.
| Need | Phone / contact | Office / address | Hours / best use |
|---|---|---|---|
| Water and Sewer Services | 479-575-8386 | 2435 S Industrial Drive, Fayetteville, AR 72701 | Mon-Fri 7:00 a.m.-4:00 p.m. |
| After-hours water/sewer | 479-587-3555 | After-hours contact route | Urgent after-hours water/sewer problems. |
| Emergency water turnoff | 479-521-7700 | Fayetteville Call Center | Emergency turnoff guidance. |
| Utility Billing | 479-521-1258 | 113 W Mountain Street, Fayetteville, AR 72701 | Mon-Fri 8:00 a.m.-5:00 p.m. |
| Billing email | utilitybill@fayetteville-ar.gov | Billing Division | For non-urgent billing documents and account materials. |
Fayetteville Utility Billing, Water Bill and Account Help
Utility Billing handles account setup, billing support, online bill payment and water/sewer service billing questions. The City lists Utility Billing at 113 W Mountain Street with phone 479-521-1258.
Call Utility Billing for account questions
Call 479-521-1258 for billing, account setup, bill payment and customer account help.
Use official online bill payment
Start from the official Utility Billing page to find City-approved bill payment options.
Email only non-urgent documents
Use utilitybill@fayetteville-ar.gov for appropriate billing documents, but call if the issue is urgent.
Start New Water and Sewer Service in Fayetteville AR
For new water/sewer service, the official City page directs customers to Utility Billing at 113 W Mountain Street, phone 479-521-1258, with hours Monday through Friday from 8:00 a.m. to 5:00 p.m.
Open the official new service page
Use New Water and Sewer Services on the City website.
Prepare documents
Have your service address, move-in date, customer name, phone number, email, identification and any requested application information ready.
Submit through official routes
The City page lists in-person, mail, fax and email submission options for new service materials.
Fayetteville Water Quality Reports and Advisory Checks
If your concern is taste, odor, water color or a general water quality question, first check official City water quality resources and then call Water and Sewer Services if your address has an active issue.
Open official reports
Use the official Water Quality Reports archive.
Check if it is property-specific
Ask neighbors whether they see the same issue. If only your property is affected, check private plumbing, water heater and fixtures.
Call Water and Sewer Services
Call 479-575-8386 if the issue appears service-related or affects multiple properties.
Checklist Before Calling Fayetteville Water and Sewer
Preparing clear details helps the City route your issue faster, especially during outages, leaks and after-hours calls.
| Check | What to prepare |
|---|---|
| Service address | Full address, nearest cross street, apartment/unit number and location of visible water or sewer problem. |
| Issue type | No water, low pressure, water leak, main break, emergency turnoff, sewer backup or billing issue. |
| Timing | When the issue started and whether it is getting worse. |
| Nearby impact | Whether neighbors also have no water, low pressure, flooding or sewer issues. |
| Account details | Utility account number, customer name and payment confirmation if calling Utility Billing. |
Fayetteville Water and Sewer Services Office Map
City of Fayetteville Water and Sewer Services is listed at 2435 S Industrial Drive, Fayetteville, AR 72701. Use the map below for location reference.
For utility billing, the office is at City Hall, 113 W Mountain Street, Fayetteville, AR 72701. Call before visiting if your issue is urgent or after-hours.
Water and Sewer Services – Fayetteville AR
Use this map for Water and Sewer Services location reference.
Official Fayetteville Water Outage, Emergency and Utility Resources
Use these official City of Fayetteville resources for water and sewer contacts, water leak guidance, new service, billing, operations and water quality reports.
Utilities: Water and Sewer
Main City page with Water and Sewer Services phone, after-hours number, address and hours.
Open UtilitiesWater Service and Billing
Utility Billing, bill payment, ACH and account resources.
Billing PageWater and Sewer Operations
Operations and maintenance information for City water and sewer service.
OperationsWater Quality Reports
Annual water quality report archive for Fayetteville water customers.
ReportsCity Homepage
Official City of Fayetteville website for alerts, news and service links.
City WebsiteUtility Bill Online
Use official City routes before paying your utility bill online.
Pay Bill InfoFayetteville Water Department Outage and Emergency FAQs
What is the Fayetteville Water Department phone number?
For City of Fayetteville, Arkansas Water and Sewer Services, call 479-575-8386 during regular hours.
What is the Fayetteville after-hours water and sewer number?
The official City Utilities page lists 479-587-3555 as the after-hours phone number for Water and Sewer Services.
How do I report a Fayetteville water outage?
Call 479-575-8386 during regular hours. If the no-water issue happens after hours, call 479-587-3555.
What number do I call for emergency water turnoff in Fayetteville?
The City’s water leak guidance says to call the Fayetteville Call Center at 479-521-7700 if you need emergency turnoff of your water.
Should I turn off the water valve in the meter box myself?
No. The City warns customers not to turn the valve off in the meter box. If you damage the valve, you could be responsible for repair or replacement cost.
Where is Fayetteville Water and Sewer Services located?
Water and Sewer Services is listed at 2435 S Industrial Drive, Fayetteville, AR 72701.
What are Fayetteville Water and Sewer Services hours?
The listed hours are Monday through Friday, 7:00 a.m. to 4:00 p.m..
Who handles Fayetteville water utility billing?
Utility Billing handles account and billing questions. The listed phone number is 479-521-1258, and the office is at 113 W Mountain Street.
How do I start new water service in Fayetteville AR?
Use the official City page for New Water and Sewer Services or call Utility Billing at 479-521-1258.
Where can I find Fayetteville water quality reports?
Use the official City of Fayetteville Water Quality Reports archive for annual water quality reports.
Is this Fayetteville Water Department guide for Fayetteville Arkansas?
Yes. This guide is for City of Fayetteville, Arkansas. Fayetteville, North Carolina uses Fayetteville PWC and different contact numbers.
What should I do if water is flooding my property?
Use your private shutoff if safe, call the City for emergency turnoff help, and stay away from electrical hazards. If there is immediate danger, call emergency services first.
Best Way to Handle a Fayetteville Water Outage or Emergency in 2026
For regular-hour water or sewer service problems in Fayetteville, Arkansas, call 479-575-8386. For after-hours urgent water or sewer issues, call 479-587-3555. For emergency water turnoff, call the Fayetteville Call Center at 479-521-7700.
For bills, new service, payments and account questions, use Utility Billing at 479-521-1258. Always use official Fayetteville-AR.gov pages before submitting account, payment or service information.
Editorial note: This guide is informational and designed to help Fayetteville, Arkansas water customers quickly find official outage, emergency, leak, sewer, billing and customer service resources. Phone numbers, hours, service routing and emergency instructions can change, so always confirm final details directly on official City of Fayetteville pages before taking action.