Arlington Water Utilities Emergency Contact, Outage List, Main Break Reporting and Customer Service Help
If your water is off, pressure is low, a main break is visible, sewage is backing up, or you received a planned outage notice, the fastest route is to use the correct Arlington Water Utilities number and official outage listing. This guide separates emergency calls, billing calls, water quality calls, outage checks, office locations and safe next steps.
Arlington Water Utilities uses different contact paths for billing questions, known water outages, main breaks, water leaks, sewer backups, water contamination, water quality concerns and general city service requests.
Use 817-459-5900 for urgent water or sewer emergencies such as main breaks, water leaks, sewer overflow or suspected contamination. Use 817-275-5931 for billing, water account, customer portal, outage email notification and non-emergency account help.
🚨 Main break, water leak, sewer overflow or urgent outage
Call now: Use Arlington Water Utilities 24-hour emergency service at 817-459-5900.
Give location: provide street address, nearest cross street, visible water flow, sewer backup location, water pressure issue and callback number.
Then check outage list: use the official active water outage listing to see whether your block or area is already listed.
Arlington Water Department Emergency Contact and Outage Quick Facts
For urgent water or sewer emergencies in Arlington, Texas, use 817-459-5900. This is the important number for water main breaks, leaks, sewer overflow and suspected water contamination.
For normal water account support, billing questions, customer portal help and outage email notifications, use 817-275-5931. If your concern is specifically water quality, Arlington’s water project FAQ lists 817-575-8984.
What This Arlington Water Utilities Guide Covers
Arlington Water Utilities 24-Hour Emergency Phone Number
The main emergency number for Arlington water and sewer emergencies is 817-459-5900. Use this for a suspected water main break, visible water leak, sewer overflow, water contamination or urgent water service issue.
This is different from the normal billing/customer service number. Billing support can help with accounts, but emergency dispatch is the better route when water is flowing, sewer is backing up or service interruption needs urgent field review.
Call the emergency number first
Call 817-459-5900 for water main breaks, water leaks, sewer overflow, suspected water contamination or other urgent water/sewer emergencies.
Give exact location details
Tell the dispatcher the address, nearest intersection, side of street, visible water movement, sewer backup location, property impact and whether traffic or structures are affected.
Stay away from unsafe areas
Do not walk through sewage, floodwater, sinkholes, road washouts or water near electrical equipment. If there is immediate danger to life or safety, call emergency services first.
How to Check Arlington Water Outages Online
Arlington Water Utilities provides an active water outage listing for known emergency and planned interruptions. The listing explains that main renewal projects and emergency repairs can sometimes interrupt water service, and water will be restored as quickly as possible to listed addresses.
Known outages
Use the official water outage listing to check active or planned water service interruptions.
wateroutagelist.arlingtontx.govNot listed?
If your area is not listed and you suspect a break, leak or emergency, call 817-459-5900.
Emergency lineOpen the official outage list
Check Arlington Water Utilities Active Water Outages for known service interruptions.
Search your block or nearby streets
Compare your street, block, neighborhood and nearby cross streets with listed outage locations. Planned projects may affect specific address ranges.
Call if your outage is not listed
If your water is off unexpectedly, pressure is very low, or there is visible water outside, call 817-459-5900.
How to Report an Arlington Water Main Break
A suspected main break should be reported by phone. Arlington’s official FAQ for water projects says to report a main break by calling the emergency line at 817-459-5900, 24 hours a day, seven days a week.
Look for signs of a main break
Common signs include water flowing in the street, pavement bubbling, sudden loss of pressure, muddy water near a road, sinkhole formation or multiple homes without water.
Call the emergency line
Call 817-459-5900 and say you suspect a water main break.
Explain what you see
Tell them whether water is in the street, yard, sidewalk, alley, meter box or near a fire hydrant. Give direction of flow and whether traffic is affected.
How to Report a Water Leak in Arlington
For water leaks that may involve the public system, call 817-459-5900. Arlington Water Utilities tells customers to call this 24-hour hotline when they notice a water leak, especially when water is visible in the street, around a meter, near a hydrant or outside a private property line.
| Leak location | Likely first action | Phone/contact | What to say |
|---|---|---|---|
| Street or roadway | Call water emergency line | 817-459-5900 | Water is flowing in the street near address/cross street. |
| Meter box | Call water emergency line | 817-459-5900 | Water is leaking near the meter box or service line. |
| Inside house | Shut off private water if safe and call plumber | Private plumber + city if unsure | Leak appears inside private plumbing, but city shutoff may be needed. |
| Hydrant or public area | Call emergency dispatch | 817-459-5900 | Water is leaking from hydrant/public water fixture. |
Arlington Sewer Backup, Sewer Overflow and Sanitary Sewer Emergency Help
Use 817-459-5900 for sewer backup, sewer overflow, wastewater smell with active backup, or urgent sewer-related problems. Sewer issues can become a health risk quickly, so do not treat active sewage backup like a normal slow drain.
Sewer backup
Avoid contact with wastewater. Keep children and pets away and call emergency service.
817-459-5900Health risk
Sewage can contain bacteria and contaminants. Treat it as urgent, not normal plumbing inconvenience.
Do not touchStop using water if sewer is backing up
Avoid flushing toilets, running showers, dishwashers or laundry until the backup is reviewed.
Call Arlington Water Utilities emergency service
Call 817-459-5900 and say you have a sewer backup or sewer overflow.
Protect people and pets
Block access to affected areas, avoid contact with wastewater, and take photos only if safe.
Arlington Water Quality Concern: Who to Call
For water quality issues, Arlington’s water project FAQ lists 817-575-8984. For suspected contamination or a water emergency, use the 24-hour emergency line at 817-459-5900.
Describe the quality issue clearly
Say whether the problem is cloudy water, discolored water, odor, taste, sediment, pressure change or suspected contamination.
Call water quality support
Call 817-575-8984 for non-emergency water quality questions.
Escalate if contamination is suspected
If you suspect contamination, illness, sewage contact or major service disruption, call 817-459-5900.
Arlington Water Utilities Billing and Customer Service Phone
For account and billing help, use 817-275-5931. This number is for regular customer support such as water account login, bill questions, payment support, usage alerts and outage notification email updates.
Use billing support for non-emergency issues
Call 817-275-5931 for water bill, account, customer portal or non-emergency customer service help.
Use the customer portal
Open the Arlington Water Utilities customer portal for account login, Quick Pay and water usage tools.
Email for non-urgent support
Use Water@arlingtontx.gov for non-emergency Arlington Water Utilities questions.
How to Get Arlington Water Outage Email Notifications
Arlington’s official outage listing says customers can receive email notification of water service interruptions by registering their email address with the Arlington Water Utilities customer portal, or by calling Water Utilities at 817-275-5931 and asking to add an email address to the account.
Login to the customer portal
Open the official customer portal and verify your email address is current.
Ask billing support to add your email
If you cannot access the portal, call 817-275-5931 and ask to update the email address attached to your water account.
Check the outage list during service interruptions
Even with alerts, check the active water outage list if water is off or pressure is low.
Quick Checklist Before Calling Arlington Water Utilities
Before calling, collect a few details so the representative or emergency dispatcher can route your issue faster. This is especially useful when reporting no water, low pressure, a leak, a suspected main break or a sewer backup.
| Check | What to prepare |
|---|---|
| Address | Service address, apartment/unit number and nearest cross street. |
| Issue type | No water, low pressure, leak, main break, sewer backup, billing issue or water quality concern. |
| Visible signs | Water in street, bubbling pavement, odor, discolored water, sewage backup or meter box leak. |
| Time started | Approximate time issue began and whether neighbors are affected. |
| Callback | Best phone number in case crews or customer service need more details. |
No Water in Arlington: What to Check First
If your water is completely off, first check whether the issue is affecting your home only or the wider street/neighborhood. This helps you decide whether to check your private shutoff, customer account, outage list or emergency line.
Check more than one fixture
Try a kitchen faucet, bathroom faucet and outside spigot if available. If only one fixture is affected, the issue may be local plumbing.
Ask a nearby neighbor
If neighbors also have no water or very low pressure, check the official outage list and call emergency service if the outage is not listed.
Check your private shutoff and recent work
If only your property has no water, check whether a private shutoff valve was closed, plumbing work was done recently, or there is an account/service issue.
Call if the issue is sudden or unsafe
If water stopped suddenly, pressure is very low, discolored water appears, or water is visible outside, call 817-459-5900.
Stormwater, Drainage and Flooding Concerns in Arlington
Not every water problem is a drinking-water outage. Stormwater drainage, street ponding and environmental concerns may involve Public Works or the Action Center, while a water main break still belongs with Arlington Water Utilities emergency service.
| Issue | Use this route | Phone / link | Important note |
|---|---|---|---|
| Water main break | Water Utilities emergency | 817-459-5900 | Call, do not rely only on online reporting. |
| Sewer backup | Water Utilities emergency | 817-459-5900 | Avoid contact with wastewater. |
| Stormwater concern | Public Works / Action Center | 817-459-6550 or 817-459-6777 | For imminent danger, call 911. |
| General city service request | Action Center | 817-459-6777 | Use for non-emergency concerns. |
What to Say When Calling Arlington Water Utilities
A clear report helps dispatch or customer service route your issue faster. Before calling, decide whether the issue is emergency, outage, sewer, water quality or billing/account related.
| Detail to give | Example wording | Why it matters |
|---|---|---|
| Service address | “The address is 123 Main Street, Arlington.” | Helps locate the account or field issue. |
| Nearest cross street | “Nearest cross street is Cooper and Abram.” | Helps field crews find the problem faster. |
| Issue type | “No water,” “water leak,” “main break,” “sewer backup,” “water quality.” | Routes the issue to the correct team. |
| Visible hazard | “Water is flowing into the street and lifting pavement.” | Shows urgency and safety risk. |
| Start time | “We noticed it around 7:30 this morning.” | Helps confirm outage timeline. |
| Callback number | “My callback number is…” | Needed if crews or customer service need more details. |
Arlington Water Utilities Office Locations and Map
The Arlington Water Utilities customer portal lists office locations at 1100 SW Green Oaks Blvd and 101 W Abram St, with Monday through Friday office hours from 8:00 AM to 5:00 PM.
For active water or sewer emergencies, do not visit an office first. Call 817-459-5900. For billing and account questions, call 817-275-5931 before visiting so you know what documents to bring.
Arlington Water Utilities / City Hall Area
Use this map for location reference. Emergency water/sewer issues should be reported by phone.
Official Arlington Water Department Links and Resources
Use these official Arlington, Texas resources for water emergencies, outage checks, billing support, account login, stormwater concerns and city service requests.
Water Utilities
Main Arlington Water Utilities page for city water service information.
Open Water UtilitiesActive Water Outages
Known emergency and planned water service interruptions in Arlington.
Check OutagesPay Water Bill
City page for water bill payment access and customer support.
Pay Water BillCity Phone Directory
Official water billing, emergency leaks/breaks, sewer backup and email listings.
Open DirectoryWater Main Questions
City FAQ with main break emergency line and water quality number.
Open FAQAction Center
General City service requests and non-emergency city concerns.
Open Action CenterStormwater Concerns
Stormwater drainage, environmental and Public Works reporting guidance.
Report StormwaterWater Quality Information
Official Water Utilities page for water service and quality-related information.
Open Quality InfoArlington Water Department Emergency Contact and Outage FAQs
What is the Arlington Water Department emergency phone number?
For Arlington, Texas water or sewer emergencies, call Arlington Water Utilities 24-hour emergency service at 817-459-5900.
How do I report an Arlington water main break?
Call 817-459-5900 to report a suspected main break. Give the exact address, nearest cross street, visible water flow and callback number.
Where can I check Arlington water outages?
Use the official Arlington Water Utilities active water outage listing at wateroutagelist.arlingtontx.gov.
What is Arlington Water Utilities billing phone number?
For billing, water account and customer portal questions, call 817-275-5931.
What number do I call for sewer backup in Arlington?
Call 817-459-5900 for sewer backup, sewer overflow or urgent sanitary sewer issues.
Who do I call for water quality issues in Arlington?
For water quality issues, Arlington’s water project FAQ lists 817-575-8984. If you suspect contamination or an urgent water emergency, call 817-459-5900.
How do I get Arlington water outage email notifications?
Register or update your email inside the Arlington Water Utilities customer portal, or call 817-275-5931 and ask to add an email address to your account.
Why is my Arlington water pressure low today?
Low water pressure may happen because of a nearby main break, planned repair, hydrant work, private plumbing issue or outage. First check the official Arlington water outage list, then call 817-459-5900 if the issue is sudden or not listed.
What should I do if only my house has no water?
Check whether neighbors also have no water. If only your property is affected, check your private shutoff valve, recent plumbing work and account status. If you suspect a meter or public service issue, call Arlington Water Utilities support.
Can I report an Arlington water emergency online?
For a suspected water main break, water leak, sewer overflow or contamination issue, call 817-459-5900. Online forms or general request tools may not be fast enough for urgent water emergencies.
What should I do after Arlington water service is restored?
Check that service is back, then turn faucets off. Leaving faucets open while water is off can increase air in water service lines after restoration.
Where are Arlington Water Utilities office locations?
Arlington Water Utilities office locations include 1100 SW Green Oaks Blvd and 101 W Abram St. For urgent water or sewer emergencies, call first instead of visiting.
Editorial note: This guide is written to help Arlington, Texas residents quickly find official water emergency, outage, billing and customer service resources. Always use official Arlington Water Utilities resources for urgent water/sewer emergencies, final account decisions, billing issues, water quality concerns and outage updates.