Wichita Falls Utility Billing Login, Water Bill Pay, Phone Payment and Account Help
If you need to pay a Wichita Falls water bill, log in to the utility billing portal, use Utilities Access, print statements, call the payment phone system, start service, ask about meter reading, report water pressure problems, or find the correct city office, this guide gives you the official path in one practical place.
Wichita Falls Water Department searches usually mean one of three things: paying a utility bill, logging in to an account portal, or finding the correct department for a water problem. Billing and account questions go to Utility Billing and Collections. Leaks, low pressure and emergency turnoff go to Water Distribution. Taste, odor and quality concerns go to Water Purification.
The official Utility Billing number is 940-761-7414. Automated phone payment is listed as 877-281-0607. The office is listed at 1300 7th St. (6th Street Entrance), Wichita Falls, TX 76301, with office hours Monday through Friday from 8:00 a.m. to 5:00 p.m.
💳 Pay Wichita Falls utility bill online
Use this for: online utility bill payment, account history, printed statements, payment tracking, scheduled payments and utility billing account access.
Before starting: keep your Utility Account number, Customer ID number, service address, payment method and email login ready.
Safe action: start from the official Wichita Falls Utility Billing page before entering payment details.
Wichita Falls Water Bill Pay and Login Quick Facts
Wichita Falls Utility Billing and Collections handles customer services, including new customers, billing, missing meter lids and new service line connections. It also handles turning water utility orders on/off, reading meters, establishing new services, billing for water, sewer and refuse, collecting payments and arranging field inspections.
The official Utility Billing page says residents can make payments through Self Service and use Utilities Access to monitor accounts, make payments, view details/history and download or print statements.
What This Wichita Falls Water Department Guide Covers
How to Pay Your Wichita Falls Water Bill Online
The safest route is to begin at the official Wichita Falls Utility Billing and Collections page. From there, use Self Service for payment and Utilities Access for transaction monitoring, account details, history and statements.
The city’s newer Utilities Access payment system was introduced to allow customers to pay utility bills at any time, track payment history and schedule future payments. The city’s notice also states a service fee applies at checkout.
Open the official Utility Billing page
Start at the Wichita Falls Utility Billing and Collections page.
Choose the right portal
Use Self Service to make payments, and use Utilities Access for account history, statements and payment tracking.
Sign in or register
Use your existing login or create an account through the official portal. Avoid search ads or unofficial “pay my bill” pages.
Verify bill and service fee
Check the service address, account number, balance, payment method and service fee before completing payment.
Save proof
Keep your confirmation number, payment date, amount and account reference until payment posts correctly.
Wichita Falls Self Service vs Utilities Access Login
Wichita Falls currently points customers to more than one official account tool. The Utility Billing page says residents can make payments through Self Service. It also says residents can use Utilities Access to monitor transactions, view account details and history, and download or print statements.
| Portal | Official use | Best for |
|---|---|---|
| Self Service | Payment and account access | Making utility bill payments and logging into the city self-service account. |
| Utilities Access | Monitor transactions and print statements | Payment history, scheduled payments, account details and printable statements. |
| MyH2O | Smart meter usage portal | Detailed usage review and potential leak monitoring for customers with smart meters. |
Wichita Falls Utility Bill Pay by Phone
The current Utility Billing and Collections page says residents can make payments by phone 24/7 through the automated system. It lists the automated payment number as 877-281-0607.
Before calling, find your Utility Account number and Customer ID number on the front of your bill. The city specifically says to have both ready.
Find it on the front of your bill before calling.
Also needed for automated payment.
Have card or accepted payment details ready.
Write down confirmation details before ending the call.
Call Utility Billing if service status is urgent.
Check fee before final submission.
Wichita Falls Utility Billing Phone, Address, Email and Hours
Utility Billing and Collections is the main contact for billing questions, account questions, new service turn-on, meter reading and interruption of service.
| Need | Official detail | Use this for |
|---|---|---|
| Utility Billing phone | 940-761-7414 | Billing, account, interruption of service, new service turn-on and meter reading. |
| Office address | 1300 7th St., 6th Street Entrance, Wichita Falls, TX 76301 | In-person utility billing and new service deposit help. |
| Office hours | Monday-Friday, 8:00 a.m.-5:00 p.m. | Planning calls or office visits. |
| Manager listed | Simeon Marchbanks, Utility Collections Manager | Department identification, not personal account routing. |
| E-statements | Email service address to the listed Utility Billing email | Signing up for electronic statements. |
How to Establish Water Service in Wichita Falls
The Utility Billing page says customers can establish a water account by filling out an online application or stopping by the Utility Collections office at 1300 7th Street to make a deposit. New accounts require identification to protect customers from someone else establishing service in their name.
Use the official new service route
Start from Utility Billing and Collections and choose the online application for new services.
Prepare identification
New accounts require identification. If a representative is establishing the account, they must use identification and provide copies of the responsible party’s identification.
Prepare deposit
Check the deposit amount for your property type before applying or visiting the office.
Confirm turn-on and inspection needs
Ask whether the city needs a field inspection, meter reading, order turn-on, or any additional customer documents.
Leaks, Low Pressure, Meter Repair and Emergency Turnoff
The Department Contacts page lists Water Distribution at 940-761-4333 for water main breaks, unknown leaks, meter repair, service interruption/low pressure, emergency turnoff, new service taps, estimates on system improvements and water utility spots.
This is different from Utility Billing. Do not use only the billing number if the problem is a visible water leak, water main break, pressure issue or emergency turnoff.
Call Water Distribution at 940-761-4333.
Report location, street, flow and nearby address.
Use Water Distribution for meter repair routing.
Report pressure problem and whether neighbors are affected.
Call quickly if water needs urgent shutoff.
Use Water Distribution for taps and related estimates.
Water Quality, Taste and Odor Concerns
The Department Contacts page lists Water Purification at 940-691-1153, fax 940-691-4121, for water quality concerns, taste and odor complaints, tours and speakers.
Identify the concern
Write down whether the issue is taste, odor, color, sediment, recurring pattern or a sudden change.
Call Water Purification
Call 940-691-1153 for water quality, taste and odor concerns.
Give specific details
Provide location, date/time, whether hot/cold water is affected, whether neighbors have the issue and whether plumbing work recently occurred.
MyH2O Smart Water Meter Portal for Usage and Leak Monitoring
Wichita Falls announced MyH2O as an online customer portal for customers with smart water meters. The city said it gives access to detailed usage information after it passes through the meter and can help with conservation and potential leak monitoring.
MyH2O is not the same as the bill payment portal. Use it for usage awareness, leak monitoring and conservation insight. Use Self Service or Utilities Access for bill payment and account payment tools.
Use MyH2O for
Smart meter usage, detailed consumption review and possible leak monitoring.
Usage portalUse billing portals for
Bill payment, account details, payment history, scheduled payments and statements.
Payment portalWichita Falls Water Service Deposits
The Utility Billing page lists several deposit amounts. Residential single-family dwellings are listed at $102.00. Multi-family dwellings are listed at $76.50 per unit when served by one meter. Sprinkler meters are listed at $76.50. Business deposits vary based on usage.
| Service type | Deposit listed | Notes |
|---|---|---|
| Single-family residential | $102.00 | Listed for single-family dwellings. |
| Multi-family one meter | $76.50 per unit | Applies when multiple units are served by one meter. |
| Sprinkler meter | $76.50 | Listed separately from regular residential deposit. |
| Business low water usage | $112.00 minimum | Other business deposits can be up to twice the average monthly bill. |
Year-Round Wichita Falls Watering Restrictions and High Usage Tips
The Utility Billing page says Wichita Falls enforces year-round watering restrictions. It lists restrictions including no sprinkler watering from 10:00 a.m. to 7:00 p.m., no irrigation systems with broken components or leaks, runoff limits, and positive shutoff nozzles for home vehicle washing.
No sprinkler watering from 10:00 a.m. to 7:00 p.m.
Do not operate irrigation systems with leaks or broken components.
Spray irrigation cannot run down the curb for over 50 feet.
Bubbler, drip or soaker irrigation cannot run down the curb for more than 5 feet.
Hoses must have a positive shutoff nozzle.
Hand watering can be done anytime.
What to Say When You Call Wichita Falls Utility Billing or Water Departments
Calling the correct number is only half the job. You also need to describe the problem clearly so the city can route it to billing, distribution, purification or field inspection.
| Issue | Call | Say this first |
|---|---|---|
| Bill payment or account | 940-761-7414 | “I am calling about my utility billing account at this service address.” |
| Water main break or unknown leak | 940-761-4333 | “I am reporting a water leak/main break at this location.” |
| Low pressure or service interruption | 940-761-4333 | “I have low pressure/service interruption at this address.” |
| Taste, odor or quality | 940-691-1153 | “I have a water quality/taste/odor concern.” |
| New service turn-on | 940-761-7414 | “I need to establish or turn on utility service.” |
| New service taps | 940-761-4333 | “I need information about a new service tap.” |
Wichita Falls Utility Billing Office Map
Utility Billing and Collections lists its office at 1300 7th St. (6th Street Entrance), Wichita Falls, TX 76301. Office hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m.
Wichita Falls Utility Billing and Collections – 1300 7th St.
Use this map for the Utility Collections office. Bring ID, service address, account number, deposit payment and supporting documents if establishing service.
Official Wichita Falls Utility Billing, Login and Water Resources
Use these official city resources for bill pay, portal login, account history, water issue reporting, new service and usage monitoring.
Utility Billing and Collections
Main city page for payments, phone payment, new service, deposits, billing contacts and office hours.
Open Utility BillingSelf Service
Official city self-service login for utility billing account access and payment.
Open Self ServiceUtilities Access
Official online payment center for utility billing, account history and statements.
Open Utilities AccessDepartment Contacts
Official phone routing for Water Distribution, Water Purification and Utility Collection.
Open Contact PageMyH2O Portal
Smart meter portal for detailed usage and possible leak monitoring.
Open MyH2OUtilities Page
City utility category page with utility billing and service resources.
Open UtilitiesWichita Falls Water Department Login Portal and Bill Pay FAQs
How do I pay my Wichita Falls water bill online?
Start from the official Utility Billing and Collections page. The city says residents can make payments through Self Service and use Utilities Access to monitor transactions, view account details and history, and download or print statements.
What is the Wichita Falls utility bill pay phone number?
The current official Utility Billing page lists automated phone payment at 877-281-0607. Have your Utility Account number and Customer ID number ready.
What is the Wichita Falls Utility Billing phone number?
Call 940-761-7414 for Utility Billing and Collections questions, including billing, interruption of service, new service turn-on and meter reading.
Where is Wichita Falls Utility Billing located?
Utility Billing and Collections is listed at 1300 7th St. (6th Street Entrance), Wichita Falls, TX 76301.
What are Wichita Falls Utility Billing office hours?
The Utility Billing and Collections page lists hours as Monday through Friday, 8:00 a.m. to 5:00 p.m.
Who do I call for a water main break or low pressure in Wichita Falls?
Call Water Distribution at 940-761-4333 for water main breaks, unknown leaks, meter repair, service interruption, low pressure and emergency turnoff.
Who do I call for water quality, taste or odor concerns?
Call Water Purification at 940-691-1153 for water quality concerns and taste or odor complaints.
How do I establish water service in Wichita Falls?
The Utility Billing page says customers can fill out an online application or stop by the Utility Collections office at 1300 7th Street to make a deposit. New accounts require identification.
How much is the Wichita Falls water service deposit?
The Utility Billing page lists residential deposits as $102 for single-family dwellings, $76.50 per unit for multi-family dwellings served by one meter, and $76.50 for sprinkler meters. Business deposits vary.
What is MyH2O in Wichita Falls?
MyH2O is an online portal for customers with smart water meters. The city says it provides detailed usage information after usage passes through the meter and can help monitor possible leaks.
Best Way to Pay, Login or Contact Wichita Falls Utility Billing
For bill payment and portal login, start with the official Utility Billing and Collections page. Use Self Service for payment and Utilities Access for transaction monitoring, account history and printed statements.
For billing questions, call 940-761-7414. For automated phone payment, call 877-281-0607. For water main breaks, unknown leaks, meter repair, low pressure or emergency turnoff, call 940-761-4333. For water quality, taste or odor concerns, call 940-691-1153.