LADWP Bill Pay, Online Login, Phone Number, Outage Reporting and Customer Service Help
If you need to pay a Los Angeles Department of Water and Power bill, log in to your LADWP account, report a water or power outage, start or stop service, visit a customer service center, or call the right LADWP support number, this guide gives you the official links and practical steps in one place.
LADWP handles both water and power service for many Los Angeles customers, so the correct path depends on your issue. A bill payment question is different from an outage, downed wire, start/stop service request, login issue or assistance program question.
💳 Fastest route for most LADWP customers
Need to pay? Start from the official LADWP Bill & Payment page or My Account page.
Need account help? Call 1-800-342-5397 for LADWP customer service.
Need outage help? Use Report a Problem or call 1-800-DIAL-DWP.
LADWP Phone, Bill Pay, Login and Customer Service Quick Facts
The main LADWP customer service phone number is 1-800-DIAL-DWP, also written as 1-800-342-5397. LADWP uses this number for customer service and also lists it for water or power outage reporting.
For hearing or speech impaired support, LADWP lists 1-800-432-7397. Customer Service Centers are generally open Monday through Friday, 9:00 a.m. to 5:00 p.m., closed holidays, and appointments can be made through the listed appointment number.
What This LADWP Guide Covers
How to Pay an LADWP Bill Online
The safest way to pay an LADWP bill online is to start from the official LADWP website. Use the official account page or bill payment page so you do not land on unofficial payment pages that may charge extra fees or collect information unnecessarily.
My Account
Use this for full account access, bill history, account updates and service management.
Best for account controlBill Payment
Use LADWP bill payment resources to understand payment methods, mail payment and assistance options.
Best for payment infoOpen official LADWP account page
Go to LADWP Account to log in, pay a bill, start/stop service or manage account options.
Confirm account details
Check your LADWP account number, service address, amount due, due date and payment method before submitting payment.
Submit payment safely
Make sure the page is on LADWP.com before entering bank/card information. Do not enter payment details on unofficial directory pages.
Save your confirmation
Save the confirmation number, date, amount and payment method until the payment posts to your account.
LADWP Login Help for My Account
LADWP’s account area allows customers to log in, view account information, pay bills and manage water or power service. Login problems often happen because of an old email, forgotten password, multiple service accounts, outdated browser data or account profile changes.
Use the official login route
Start from LADWP Account, not from a search ad or third-party page.
Check your email and password
Use the email address connected to your LADWP online account. If the password fails, use the official recovery option.
Update account information after login
LADWP billing/account FAQs say account information can be updated after logging in through the account summary area. Update each service account if you have more than one.
Call if login still fails
Call 1-800-342-5397 if you cannot access your account or need account-specific support.
LADWP Phone Numbers for Customer Service, TDD, Commercial and Appointments
LADWP uses 1-800-DIAL-DWP as the main customer contact number. This equals 1-800-342-5397. For account-specific questions, this is the number to use instead of appointment-only numbers.
| Need | Phone number | Best for | Important note |
|---|---|---|---|
| Residential customer service | 1-800-342-5397 | Bill, login, account, start/stop, outage | Also written as 1-800-DIAL-DWP. |
| Outage/emergency reporting | 1-800-342-5397 | Water/power outages and emergency calls | LADWP lists outage/emergency calls as available 24/7. |
| Hearing/Speech Impaired | 1-800-432-7397 | TDD support | Also shown as 1-800-HEAR-DWP. |
| Commercial customers | 1-800-499-8840 | Commercial account support | Use for commercial resource center support. |
| Service center appointment | 1-888-999-0477 | Appointment booking only | Account questions still go to 1-800-342-5397. |
How to Report an LADWP Power or Water Outage
LADWP’s Report a Problem page says customers can report a water or power outage by calling the Customer Contact Center at 1-800-DIAL-DWP (1-800-342-5397). LADWP also provides outage pages and outage maps for current information.
Outage / emergency
Call LADWP if power or water service is out, unsafe or urgently affected.
1-800-342-5397Downed wire safety
Never touch downed or dangling wires. Call emergency services if life-safety danger exists.
Stay awayCheck whether it is only your property
Look safely at nearby homes or buildings. Do not go outside into unsafe weather, floodwater or electrical hazards just to check.
Report the outage
Call 1-800-342-5397 or use LADWP Report a Problem.
Use outage maps for updates
Check LADWP Outages, Power Outage Map or Water Outage Map.
LADWP Payment Options, Mail Payment and Posting Tips
LADWP offers multiple payment routes, including online account payment, bill payment options and mail payment. If mailing payment, LADWP says to write your account number on the check and include the payment stub if possible.
Pay online for fastest processing
Use the official LADWP Bill & Payment page or My Account page.
Pay by mail only to official address
Mail payment to: LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Include your payment stub if possible.
Call if you need payment agreement help
Call 1-800-342-5397 to ask about available options, assistance or payment agreements.
How to Start, Stop or Move LADWP Service
LADWP provides official Start or Add Service and Stop Service pages for customers moving in, moving out, adding service or closing an account. Prepare your service address, move date and identity/account details before starting.
Start or add service
Use LADWP Start or Add Service for new or additional service needs.
Stop service
Use LADWP Stop Service when moving out or closing service.
Call if timing is important
Call 1-800-DIAL-DWP if you need help with move dates, final bill, deposit, account transfer or service activation timing.
LADWP Bill Assistance, Payment Agreements and Past-Due Help
If you are having trouble paying your LADWP bill, do not wait until the account becomes more difficult to manage. LADWP’s payment and assistance information points customers to contact LADWP to discuss options, assistance and payment agreement programs.
Review official assistance programs
Open LADWP Assistance Programs to check available help and eligibility information.
Call before the situation gets worse
Call 1-800-342-5397 to discuss options, available assistance and payment agreement programs.
Ask about 211 LA if needed
LADWP assistance information also points customers to 211 LA resources for community help.
LADWP Customer Service Centers and Appointment Help
LADWP has multiple Customer Service Centers across Los Angeles. The customer service center page says centers are generally open Monday through Friday from 9:00 a.m. to 5:00 p.m., closed holidays. Always check the specific location before visiting.
| Customer Service Center | Address | Useful note |
|---|---|---|
| JFB Lobby Customer Service Center | 111 N. Hope St., Los Angeles, CA 90012 | Central Downtown / LADWP headquarters area. |
| Central Customer Service Center | 4619 S. Central Ave., Los Angeles, CA 90011 | Check specific page before visiting. |
| Hollywood Customer Service Center | 6547-B Sunset Blvd., Los Angeles, CA 90028 | Useful for Hollywood area customers. |
| Van Nuys Customer Service Center | 6550 Van Nuys Blvd., Los Angeles, CA 91401 | Useful for San Fernando Valley customers. |
| West Los Angeles Customer Service Center | 1394 S. Sepulveda Blvd., Los Angeles, CA 90025 | Useful for West LA customers. |
LADWP Mail Payment Address and Important Mailing Tips
If you choose to mail an LADWP payment, use the official payment mailing address listed by LADWP. Write your account number on the check and include the payment stub when possible.
LADWP
PO Box 30808
Los Angeles, CA 90030-0808
Checklist Before Calling LADWP Customer Service
Before calling LADWP, keep important details ready. This helps the representative find your account faster and reduces repeat calls.
| Check | What to prepare |
|---|---|
| Account number | Use the account number exactly as shown on your LADWP bill. |
| Service address | Full service address, unit number and ZIP code. |
| Issue type | Bill pay, login, start service, stop service, outage, assistance, meter or payment problem. |
| Payment proof | Confirmation number, payment date, amount and payment method. |
| Outage details | Outage start time, affected area, visible hazard and callback number. |
LADWP JFB Customer Service Center Map
The LADWP Customer Service Centers page lists the JFB Lobby Customer Service Center at 111 N. Hope St., Los Angeles, CA 90012. For account-specific questions, call LADWP before visiting so you bring the right documents.
Do not visit a service center for active outage danger, downed wires or urgent utility emergencies. Call 1-800-342-5397, and call emergency services first if there is immediate danger.
LADWP JFB Lobby Customer Service Center
Use this map for location reference. Check LADWP’s location page before visiting for current center details.
Official LADWP Bill Pay, Login, Customer Service and Outage Resources
Use these official LADWP links for account login, bill payment, outage reporting, payment options, customer service centers, start/stop service and assistance programs.
Customer Service
Customer support, account questions and utility service help.
Customer ServiceReport a Problem
Report water outage, power outage, scam, fraud, theft, tampering and waste.
Report ProblemAssistance Programs
Financial assistance, payment agreement and bill support resources.
Get AssistanceService Centers
Find LADWP customer service center locations and visit guidance.
Find CentersLADWP Phone, Bill Pay, Login and Customer Service FAQs
What is the LADWP phone number?
The main LADWP phone number is 1-800-DIAL-DWP, also written as 1-800-342-5397.
How do I pay my LADWP bill online?
Use the official LADWP Account page or Bill & Payment page to pay your LADWP bill online.
What is the LADWP outage reporting number?
To report a water or power outage, call 1-800-DIAL-DWP (1-800-342-5397). LADWP lists this number as available 24/7 for emergency and outage calls.
What is LADWP TDD number?
LADWP lists Hearing/Speech Impaired support at 1-800-432-7397.
Where do I mail an LADWP bill payment?
LADWP lists the payment mailing address as LADWP, PO Box 30808, Los Angeles, CA 90030-0808. Write your account number on the check and include the payment stub if possible.
What are LADWP customer service center hours?
LADWP Customer Service Centers are generally open Monday through Friday from 9:00 a.m. to 5:00 p.m., closed holidays. Check the specific location page before visiting.
How do I make an LADWP service center appointment?
LADWP says appointments for Customer Service Centers can be made by calling 1-888-999-0477. Account-specific questions should be directed to 1-800-342-5397.
How do I start or stop LADWP service?
Use the official Start or Add Service page or Stop Service page, or call LADWP at 1-800-342-5397.
What should I do if my LADWP login is not working?
Use the official account recovery options first. If login still fails, call LADWP customer service at 1-800-342-5397 with your account number and service address ready.
Does LADWP offer payment assistance?
Yes. LADWP provides assistance program information on its official website. Customers can also call 1-800-342-5397 to discuss available assistance and payment agreement options.
Where is the LADWP JFB Customer Service Center?
The JFB Lobby Customer Service Center is listed at 111 N. Hope St., Los Angeles, CA 90012.
Is LADWP water and power on the same bill?
For many LADWP customers, water and power account services are managed through LADWP. Your exact bill depends on your service address and account setup. Check My Account or call LADWP for account-specific questions.
Best Way to Contact LADWP and Manage Your Account in 2026
For most LADWP bill pay, login, account and customer service needs, start from the official LADWP Account page or call 1-800-DIAL-DWP (1-800-342-5397). Keep your account number, service address and payment details ready before calling.
For outage or emergency reporting, use LADWP Report a Problem or call 1-800-342-5397. For in-person help, use the official Customer Service Centers page and confirm location details before visiting.
Editorial note: This guide is informational and is designed to help LADWP customers quickly find official bill pay, login, phone, customer service and outage resources. Payment rules, office hours, phone hours, service center availability, outage instructions and assistance programs can change, so always confirm final details directly on official LADWP.com pages before taking action.