Lewisburg Water Department 2026: Permits, Tap Fees & Inspect

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Lewisburg TN water bill, CitiSen Portal, new service, leak and water quality guide

Lewisburg Water Department 2026: Pay Bill, Phone, New Service & Leak Help

Lewisburg water customers usually need quick answers: where to pay, which phone number to use, how to start new service, what deposit is required, how temporary service works, when late charges begin, how to check a high bill for leaks, and where to find the water quality report. This guide turns the official Lewisburg Water & Wastewater pages into a short, practical action board so you can pay, call, visit, apply or troubleshoot without digging through every department page.

☎️ Main phone: 931-359-6831 💳 Phone pay: 1-855-326-3329 📍 Office: 100 Water Street 🏠 Residential deposit: $100 + $40 charge 💧 Source water: Duck River
Quick Lewisburg task finder

What Do You Need From Lewisburg Water & Wastewater?

💳 Pay bill Use the Pay My Bill link from LewisburgWater.org or CitiSen Portal. Have your account number ready.
☎️ Call department Main department number: 931-359-6831. Phone payment option also appears through the water office phone system.
🏠 Start service Residential requests list a $100 deposit plus $40 service charge. Business requests list $200 plus $40 service charge.
🚨 High bill / leak Read the meter at night and again in the morning before water use to check for overnight leakage.
Fast route: Use the official Lewisburg Water & Wastewater website for payment, new service, temporary service, rates, water quality and customer forms. The department lists 100 Water Street, Lewisburg, TN 37091 and 931-359-6831 as the main phone.
Official contacts Pay online and login Payment fees and methods New service deposits Temporary service Billing and cutoff rules Late fees and returned checks High bill leak check Water quality report Backflow safety Call scripts Map and visit Video resource Official links FAQs
Important payment note: The Lewisburg Water & Wastewater homepage says they do not take payments over the phone directly, but customers can use the online Pay My Bill route or the phone system option. Use the official website links before entering payment details anywhere.
Official contact board

Lewisburg Water & Wastewater Contacts That Matter

Need Official detail Use it for
Main department 931-359-6831 Account questions, service questions, phone system, water quality questions.
Pay by phone line 1-855-326-3329 Automated bill payment. Have account number ready.
Office address 100 Water Street, Lewisburg, TN 37091 In-person payment, applications, customer service, Water Board meetings.
Mailing address P.O. Box 2787, Lewisburg, TN 37091 Mailing documents or payments when instructed by the department.
Fax 931-270-0229 Faxed documents if accepted by office staff.
General Manager Trigg Cathey Water quality report contact and department leadership context.
Assistant Manager Robert Biggers Department leadership context.
Insider tip: For billing, payment or new-service calls, say your account number or service address first. For a leak, say “active leak,” “meter leak,” “main break,” or “customer-side leak” so staff can route it faster.
Pay online and login

How to Pay a Lewisburg Water Bill Online

1

Start from the official water website

Open Lewisburg Water & Wastewater and use the official Pay My Bill link instead of searching random bill-payment sites.

2

Use CitiSen Portal

The official site says the Pay Your Bill Online option takes customers to CitiSen Portal, where they can set up an account, pay the bill and sign up for email notifications.

3

Keep account number ready

Both online payment and phone payment instructions emphasize having the water account number ready before starting.

4

Save proof

Save the confirmation number, date, amount, account number and payment method until the payment appears on your account.

Best for regular users: Create a CitiSen Portal account if you want email notifications and repeat access. Use guest/one-time payment only if you are paying quickly and do not need long-term account tools.
Payment options

Lewisburg Water Bill Payment Methods and Fees

Payment method Official detail Best user tip
Office payment Cash, check, money order, credit card accepted at the Lewisburg Water & Wastewater office. Bring your bill or account number to avoid lookup delays.
Online payment Use the Pay My Bill route to CitiSen Portal. Best for payment history and email notifications.
Pay by phone 1-855-326-3329, account number required. Use when you have the account number and need automated payment.
Phone system option The homepage says call 931-359-6831, option 1, and have your account number. Listen carefully to prompts because the site also says the office itself does not take payments over the phone.
Bank draft Bank Draft Form is listed as no fee; return the form with a copy of a check or bank document. Best for customers who want recurring payment without card fee.
Credit card fee 2.50% of subtotal. Compare with ACH or bank draft if fees matter.
ACH fee $1.00 per transaction; $0.50 added for each additional merchant paid. ACH may be cheaper for larger payments.
ACH over $10,000 Additional 0.20% charge on amounts exceeding $10,000. Important for large commercial or development payments.
Fee check: Fees can change. Confirm the fee shown inside the official payment portal before submitting.
New service

Start New Lewisburg Water Service: Deposit, Service Charge and Timing

🏠 Residential $100 Deposit listed
🧾 Service charge $40 Residential / business
🏢 Business $200 Deposit listed
⏱️ Normal install Next business day After application
💵 Application note Cash/check For downloaded form
1

Complete application

The department says new service is provided after the applicant completes the application and pays applicable charges during regular business hours.

2

Visit or bring printed form

For residence service installation, the official page says customers must come into the Lewisburg Water & Wastewater office to complete an application, or download and print the application, complete it, and bring it to the office with cash or check only.

3

Budget deposit and service charge

Residential requests list a $100 deposit plus $40 service charge. Business service lists a $200 deposit plus $40 service charge.

4

Expect next business day scheduling

The new-service page says normal meter installation, transfer or reinstallation is scheduled the next business day after application for service.

Same-day note: Same-day service is listed during working hours of 8:00 AM to 3:30 PM. Call before visiting if timing matters.
Temporary service

Lewisburg Temporary Water Service for Cleanup or Short-Term Use

Temporary service is not the same as regular account setup. Lewisburg Water & Wastewater says temporary service is for cleanup of properties under specific conditions.

Temporary service rule Official detail Practical action
Service charge $25 charged to all customers. Budget before requesting temporary service.
Application Short application used for faster service. Ask what ID, address and contact info are required.
Ten-day limit Temporary service allowed for ten calendar days maximum; on the eleventh day a turn-off order is issued unless notified earlier. Mark the start date and end date clearly.
Water over 2,000 gallons Regular rates apply for water consumption exceeding 2,000 gallons. Do not treat temporary service as unlimited water.
Deposit No deposit unless the applicant fails to promptly pay usage bill by due date, then standard deposit would be required on normal service basis. Pay usage bill on time to avoid deposit issue.
Final cap Temporary service agreement is not to exceed thirty days. If you need longer service, ask about regular service setup.
Cleanup tip: If a property cleanup will run longer than ten days, ask the department before day ten. Waiting until the turn-off order starts can create more fees and delays.
Billing rules

Lewisburg Water Billing Procedures: Due Date, Penalty and Cutoff Timing

The official billing page explains the monthly bill and payment timeline. This is the section to read before assuming you still have several days left.

Billing rule Official detail What it means
One monthly bill Customer receives one bill for water, sewer and sanitation each month. Do not look for separate water and sewer bills.
Penalty-free window Customer has 12 days from bill date to pay without penalty. Pay early; mail or portal delays can matter.
Termination date timing Customer has until 8:00 AM next day from the date printed on bill before termination. Do not wait until later in the day if the printed date has passed.
Delinquent status Accounts not paid by 8:00 AM next day from termination date are considered delinquent. Call before reaching cutoff stage.
Meter removal Delinquent accounts not paid in full within 10 days of termination date will have the meter removed. Once meter removal is involved, restoring service becomes harder and more expensive.
Cutoff warning: If your bill is near termination, do not rely only on a scheduled payment. Confirm posting or call the office.
Late fees and returned checks

Delinquent Accounts, Late Charge, Reconnection and Returned Check Rules

Issue Official detail Best user action
Late charge $40 late charge assessed on each delinquent account. Pay before delinquent status if possible.
Meter removal Delinquent accounts unpaid in full within 10 days of termination date will have meter removed and be placed for collection with Marshall County Court Clerk. Do not let account remain unpaid after cutoff date.
First cut-off Department may waive the $40 service charge on first-time cut-off and mail notice giving five calendar days to pay. Do not count on waiver beyond first cut-off.
Second cut-off Water service will be terminated without notice and a $40 reconnection service charge must be paid before reinstatement. Call early if you have prior cutoff history.
Returned check $25 service charge; returned check and fee must be paid in cash exact amount within 5 calendar days. Use certified funds/cash if returned-check status applies.
Second returned check Second returned check within 12 months places customer on cash-only basis. Avoid check payments if bank balance is uncertain.
After-hours note: The department says it has personnel on call 24/7 to repair water main breaks and provide service, but also says water service is not reinstalled after normal working hours for non-payment.
High bill and leak check

Lewisburg High Water Bill: Simple Overnight Meter Test

Lewisburg Water & Wastewater’s home tips page gives a simple leak test. This is one of the most useful things to do before calling about a high bill.

1

Locate your water meter

The department says the meter is normally at the property line in the front yard.

2

Read it at night

Take the first reading after the day’s water use has ended.

3

Read it again in the morning

Take the second reading before anyone uses water.

4

Subtract the readings

If the reading changed overnight, water likely moved through the system while no one was using it.

5

Check common leak points

Check toilets, commodes, pipes, connections, shut-off valves, outside spigots, irrigation, water heater area and wet soil near service lines.

Real-world tip: A leaking or overflowing commode can waste water without leaving visible water on the floor. Listen at night and check the tank flapper before assuming the meter is wrong.
Water quality

Lewisburg Water Quality: Source, Safety and Report Details

✅ 2025 report Meets EPA standards Official CCR
🌊 Source Duck River 9 miles north of town
🧪 Contaminants 80+ tested 8 detected safely
📞 Questions 931-359-6831 General Manager contact
🧾 Lead inventory Completed Contact office
Report summary: The 2025 Water Quality Report says Lewisburg’s drinking water meets EPA health standards, the surface water source is Duck River about 9 miles north of town, and the system tested for more than 80 contaminants with 8 detected at safe levels.
Lead note: The report says boiling water does not remove lead. Use cold water for drinking, cooking and formula, and flush pipes before use if you are concerned about lead exposure.
Backflow and cross-connection

Cross-Connection Safety: Hoses, Pools, Sprayers and Backflow

Lewisburg’s tips page gives a clear warning: a normal garden hose can become a drinking-water contamination risk when connected to chemicals, pools or dirty water.

Risk area Why it matters Safe action
Garden hose in bucket/pool Backflow can pull contaminated water into plumbing. Keep a 2-inch air gap between hose and any container.
Insecticide or herbicide sprayer Chemicals can backflow through hose connection. Use proper backflow prevention device.
Pressure washer Detergent or dirty water can enter the hose line. Use vacuum breaker and follow equipment instructions.
Sewer stoppage clearing The department specifically warns against using a garden hose in a sewer line situation. Call a plumber instead of creating a cross-connection.
Outside spigot A hose-bibb vacuum breaker can help protect the home water system. Install a simple hose-bibb vacuum breaker at each spigot.
Backflow warning: Backflow can contaminate more than one home. Treat hose connections, chemical sprayers, pools and irrigation setups as water-safety issues.
Call scripts

What to Say When Calling Lewisburg Water & Wastewater

Situation Say this Have ready
Payment problem “I need help with a Lewisburg water bill payment or account posting.” Account number, payment date, confirmation number, amount.
New service “I need to start new residential/business water service at [address].” ID, address, deposit, service charge, cash/check if using printed form.
Temporary service “I need temporary water service for property cleanup.” Address, start date, expected days, contact, usage estimate.
High bill “My bill is high and I checked the meter overnight.” Night reading, morning reading, leak repair notes, usage changes.
Water quality “I have a water quality question about taste, color, odor, lead or the CCR.” Address, date/time noticed, cold/hot water, photo if discoloration.
Service cutoff risk “My account is near termination and I need to know what amount must be paid today.” Bill, termination date, account number, payment method.
Universal script: “I’m calling Lewisburg Water & Wastewater about [payment/new service/temporary service/high bill/water quality]. The service address is [address]. My account number is [number if available]. My callback number is [phone].”
Map and visit

Lewisburg Water & Wastewater Map and Visit Checklist

Lewisburg Water & Wastewater

Address: 100 Water Street, Lewisburg, TN 37091. Use this location for in-person customer service, payment support, applications and Water Board meeting reference.

Open Directions Call 931-359-6831
Bring before visiting: water bill, account number, ID, service address, deposit/service-charge payment, printed application if needed, confirmation number, leak notes and any department notice.
Video resource

Lewisburg Water Bill, Meter Reading and Leak Check Video Resource

A verified direct official Lewisburg Water & Wastewater YouTube embed ID is not included here, so this page uses a safe video resource card instead of a broken YouTube search iframe.

Visual Help for Paying Bills, Reading Meters and Finding Leaks

Use videos for general learning only. For payment, deposits, fees, cutoff, water quality and service rules, follow Lewisburg Water & Wastewater’s official pages.

▶

Find Helpful Water Meter and Leak Videos

Search for practical videos about reading a water meter, checking for toilet leaks, stopping hose backflow and using customer payment portals.

Search Related Videos Open Official Water Site
Video accuracy note: Do not follow a video over Lewisburg Water & Wastewater’s current payment fees, deposit rules, cutoff timelines or service policies.
FAQs

Lewisburg Water Department FAQs

What is the Lewisburg Water & Wastewater phone number?

The main phone number listed by Lewisburg Water & Wastewater is 931-359-6831.

Where is Lewisburg Water & Wastewater located?

The office is listed at 100 Water Street, Lewisburg, TN 37091. The mailing address is P.O. Box 2787, Lewisburg, TN 37091.

How do I pay my Lewisburg water bill online?

Start from the official Lewisburg Water & Wastewater website and use the Pay My Bill option. The official site says it sends customers to CitiSen Portal to pay and sign up for email notifications.

Can I pay a Lewisburg water bill by phone?

Yes. The payment options page lists 1-855-326-3329 for phone payment, and the homepage also says customers can call 931-359-6831, option 1. Have the account number ready.

What is the deposit for new residential water service?

The new-service page lists a $100 residential deposit plus a $40 service charge.

What is the deposit for business water service?

The new-service page lists a $200 business deposit plus a $40 service charge.

How many days do Lewisburg customers have to pay without penalty?

The billing procedures page says customers have 12 days from the bill date to pay without a penalty.

What is the late charge for a delinquent Lewisburg water account?

The delinquent accounts page lists a $40 late charge for each delinquent account.

What happens if a delinquent account is not paid?

The official delinquent account page says accounts not paid in full within 10 days of the termination date will have the meter removed and be placed for collection with the Marshall County Court Clerk.

How do I check for a leak if my water bill is high?

Read the water meter at night after water use has ended, read it again in the morning before water is used, and subtract the first reading from the second. A change can indicate overnight leakage.

Where does Lewisburg drinking water come from?

The 2025 Water Quality Report says the system’s surface water comes from the Duck River, 9 miles north of town.

Final takeaway

Best Way to Handle a Lewisburg Water Bill, New Service or Leak Question

Use this route: Pay online → official Pay My Bill/CitiSen Portal. Phone payment → 1-855-326-3329 or 931-359-6831 option 1. New service → office application with deposit and service charge. High bill → overnight meter test. Water quality → latest CCR and office phone 931-359-6831.

For Lewisburg customers, the fastest path is to choose the correct lane first: billing and payment, new service, temporary service, delinquent account, leak check or water quality. Keep the account number, service address, bill date, termination date and payment confirmation ready before calling or visiting.

Editorial note: This guide is informational and summarizes official Lewisburg Water & Wastewater resources for easier public use. Official phone numbers, deposits, service charges, payment fees, billing timelines, forms, water quality data and policies can change. Confirm final details through LewisburgWater.org, your official bill, CitiSen Portal or direct department communication before paying, applying, visiting or making service decisions.

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