Enterprise Water Department 2026: Pay Bill, Start Service, Meter & Account Help
Enterprise water customers usually need one practical answer fast: how to pay the bill safely, what Account ID and CID are needed online, who to call before service is disconnected, how to start or cancel residential water service, why the first bill can take longer than expected, or how to request a meter check when usage looks wrong. This guide turns the official Enterprise Water Works pages into quick action blocks, phone numbers, service rules, fee warnings, document checklists and office directions so you can solve the task without guessing.
Choose the Enterprise Water Task You Actually Need
Enterprise Water Department Contacts That Matter
Use the right contact first. Billing, online payment, start/cancel service and meter work are related, but they do not always use the same route.
| Need | Official detail | Use this when… |
|---|---|---|
| Billing Office / customer service | Enterprise Water Works, 501 S. Main Street, Enterprise, AL 36330; 334-347-1211 | Billing questions, account questions, start/cancel service, service disputes, disconnected account help. |
| Office hours | Monday-Friday, 7:30 a.m.-4:30 p.m. | Plan calls, in-person payment, account setup and document submission. |
| Online payment | selfserve.enterpriseal.gov | Pay bill, create account, view bill/account information. |
| Phone payment | 334-216-7882 | Pay water bill by phone when account is not disconnected. |
| Meter read / high bill / new meter | Water Field Office: 334-348-2652 or 334-348-2639 | Meter check, high bill meter read, quote for new or additional meter. |
| Water forms email | water@enterpriseal.gov | Email required documents for service forms, then call to pay connection/cut-on fee. |
| Water forms mail | Enterprise Water Works, P.O. Box 311000, Enterprise, AL 36330 | Mail applications, required documents and correct cut-on fee. |
How to Pay an Enterprise Water Bill Online
Enterprise Water Works uses the City’s self-service portal for online utility billing. The most important detail is that online setup requires the Account ID and CID from your current water bill.
Open the official portal
Use the official City of Enterprise Self Service portal. This is the safer starting point than search ads or third-party payment pages.
Use Account ID and CID from your bill
The official FAQ says customers need the Account ID and CID numbers located on the current bill to set up an online account.
Do not pay online if disconnected
The official portal warns: if your account is disconnected, do not pay online. Contact the Water Department at 334-347-1211.
Save confirmation and posting date
The self-service page notes payment will post to the account on the next business day. Save the confirmation number, payment date, amount and account number.
Pay Enterprise Water Bill by Phone
The City payment page says Enterprise offers a secure way to pay a water bill online or by phone. Use the official payment number only and keep your water bill in front of you.
Phone payment number
Use for payment when your account is active and you have the bill details ready.
Call Water Department if unsure
Use for service questions, disconnected accounts, account problems or unclear payment status.
Start or Cancel Residential Water Service in Enterprise
The official start/cancel service page says customers must provide valid identification and a qualifying document such as a legally binding lease or other accepted proof. The Water Forms page explains where to send required documents and the cut-on fee.
| Service task | What the official pages say | Action |
|---|---|---|
| Start service | Required documents include valid ID and one accepted property/lease document. | Prepare driver license, state ID or passport plus lease/ownership document before applying. |
| Mail application | Mail application, required documents and correct cut-on fee to Enterprise Water Works, P.O. Box 311000, Enterprise, AL 36330. | Mail early and keep copies of documents. |
| Email documents | Email required documents to water@enterpriseal.gov and call 334-347-1211 to pay the connection fee. | Use a clear subject line with service address and applicant name. |
| Card fee | Water Forms snippet lists a 2.5% fee with a $1.50 minimum. | Confirm current fee before paying by card. |
| Cancel service | Enterprise bills one month behind; final bill may take up to 30 days after service is discontinued. | Do not assume your final bill is finished immediately after canceling. |
Enterprise Water Billing Cycles, First Bill and Final Bill
The official FAQ answers several questions that cause confusion for new customers and people who recently cancelled service.
| Billing question | Official answer | What it means for you |
|---|---|---|
| When do bills generate? | Enterprise Water Department has two billing cycles. Bills generate around the 11th or 26th and are automatically mailed. | Your neighbor may not receive a bill the same day you do. |
| First bill timing | First bills take a minimum of 45 days to generate and depend on billing cycle and start date. | A new customer may not get the first bill right away. |
| Final bill after cancellation | Enterprise Water Works bills one month behind; final bills may take up to 30 days after service is discontinued. | You can still receive a bill after cancellation. |
| Autopay and final bill | The FAQ says the final bill is not automatically drafted if autopay is set up. | Watch for final bill and pay it separately if needed. |
| Missing mailed bill | If customers routinely have trouble receiving bills by mail, they can change to email billing or drop off payment at Enterprise City Hall. | Do not wait for a late notice if mail is unreliable. |
High Enterprise Water Bill? Check Usage, Then Request a Meter Read
The official FAQ says water bills are based on usage. If the bill is significantly higher than normal, customers can request a meter check. If the meter read is off, customers are not charged; if the read is correct, a $15 service fee is added to the utility bill.
Call for meter read
Use for high bill meter check, new meter quote or field-office meter questions.
Know the fee rule
If the meter read is correct, the official FAQ says a $15 service fee is added to the utility bill.
| Before calling | Why it matters | Quick check |
|---|---|---|
| Toilets | Silent toilet leaks can waste a large amount of water. | Dye test tank-to-bowl leak or listen for refill cycles. |
| Outdoor hose bibs | Open hose bibs, irrigation or washing use can spike usage. | Check hoses, sprinklers and outdoor faucets. |
| Recent move-in | First bill timing may include usage after account setup. | Ask billing cycle and read dates. |
| Meter reading period | Usage depends on read dates, not calendar month exactly. | Compare current and previous reads on bill. |
| Visible leaks | Leak repairs can stop the next bill from climbing. | Look at toilets, water heater, crawlspace, yard wet spots and meter box area if safe. |
Disconnection Notice, Tag Fee and Reconnection Rules
The official FAQ says customers receive a disconnection notice when they are two months past due and a third bill has been generated. Service may be cut off within a day or two of receiving the notice.
| Issue | Official FAQ detail | What to do |
|---|---|---|
| Notice on door | Customers get a notice when two months past due and a third bill has generated. | Call 334-347-1211 immediately. |
| Tag fee | Customers are charged a $15 tag fee. | Confirm full amount due before paying. |
| Already cut off | An additional $50 fee is charged once water is cut off. | Do not pay online first; contact the department. |
| Reconnect balance | Account must have a $0 balance to be reconnected. | Ask for exact payoff amount and posting requirements. |
| Online payment posting | Portal says payments post next business day. | If time-sensitive, call 334-347-1211 to protect service. |
New or Additional Water Meter in Enterprise
The official FAQ says customers may request a new or additional meter through the Water Field Office. Customers may be asked to complete additional forms, and installation may take up to 10 business days.
Call the Water Field Office
Call 334-348-2652 or 334-348-2639 to request a quote or schedule service.
Ask what forms and payment are required
The FAQ says payments can be made at the Water Department inside City Hall, and customers may be asked to complete additional forms.
Plan for installation timing
The official FAQ says it may take up to 10 business days for a meter to be installed.
Enterprise Water Forms, Required Documents and Submission Routes
Use this section when opening service, cancelling service, mailing documents, emailing documents or paying a cut-on/connection fee.
| Form task | Official detail | Practical action |
|---|---|---|
| Required ID | Valid identification such as driver license, state-issued ID card or passport. | Send a clear copy with application. |
| Property / occupancy proof | Start-service snippet mentions legally binding lease or other accepted proof. | Use the document that matches your customer type. |
| Email documents | water@enterpriseal.gov | Include service address and applicant name in subject line. |
| Mail documents | Enterprise Water Works, P.O. Box 311000, Enterprise, AL 36330 | Include required documents and correct cut-on fee. |
| Pay connection / cut-on fee | Call 334-347-1211 after emailing documents to pay the connection fee. | Confirm fee and processing before assuming service is scheduled. |
Water Quality Report, Conservation and Safety Resources
The Enterprise Water Department page lists a water quality report resource. The City site also has water conservation information and a Lead and Copper Rule Plan resource. Use official City links for the latest documents instead of old PDFs found through search.
Official Water Quality and Conservation Resource
Use this resource area for Enterprise water-quality report access, conservation tips and official water department forms.
Open Enterprise Water Department Resources
Check the official page for the latest water quality report, conservation information, forms and department updates.
What to Say When Calling Enterprise Water Department
| Situation | Say this | Have ready |
|---|---|---|
| Bill payment issue | “I have an Enterprise Water Works billing or payment question.” | Account ID, CID, service address, bill amount, payment confirmation if paid. |
| Online account setup | “I need help setting up my online account.” | Current bill, Account ID, CID, email address and phone number. |
| Start service | “I need to start residential water service at [address].” | Valid ID, lease/ownership proof, service address, applicant name, cut-on fee question. |
| Cancel service | “I need to cancel water service and understand my final bill.” | Account number, cancellation date, forwarding address, autopay status. |
| High bill | “My water bill is significantly higher than normal and I want to request a meter read.” | Bill amount, normal usage, current/previous read if available, leak checks done. |
| Disconnection notice | “I received a disconnection notice on my door and need to prevent shutoff or restore service.” | Notice, account number, full balance, payment method, tag/reconnection fee question. |
Enterprise Water Department Map and Visit Checklist
Enterprise Water Works billing office is located at City Hall, 501 S. Main Street, Enterprise, AL 36330. Use this location for in-person billing, account setup, forms, payments and Water Department customer service.
Enterprise Water Works / City Hall
Address: 501 S. Main Street, Enterprise, AL 36330.
Phone: 334-347-1211.
Hours: Monday-Friday, 7:30 a.m.-4:30 p.m.
Official Enterprise Water Links Used in This Guide
Water Department
Main Enterprise Water Department page for office hours, phone, water quality report and department resources.
Open Water DepartmentMake a Payment
Official water bill payment route and phone payment information.
Open Payment PageSelf Service Portal
Pay water utility bill, access utility billing and manage online account.
Open Self ServiceWater FAQs
Billing cycles, first bills, final bills, high bill meter checks, disconnect notices and meter requests.
Open Water FAQsStart / Cancel Service
Residential water service setup and cancellation route with required document information.
Open Service PageWater Forms
Application, required documents, mailing address, email submission and cut-on fee instructions.
Open Water FormsWater Conservation
Official conservation page for water-saving resources and tips.
Open ConservationEnterprise Water Department FAQs
What is the Enterprise Water Department phone number?
The Enterprise Water Department / Enterprise Water Works main phone number is 334-347-1211.
Where is Enterprise Water Department located?
The billing office is at 501 S. Main Street, Enterprise, AL 36330.
What are Enterprise Water Department office hours?
The official City page lists office hours as Monday-Friday, 7:30 a.m. to 4:30 p.m.
How do I pay my Enterprise water bill online?
Use the official self-service portal at selfserve.enterpriseal.gov. To set up an online account, use the Account ID and CID from your current water bill.
Can I pay by phone?
Yes. The City payment page lists water bill payment by phone at 334-216-7882. For water service questions, call 334-347-1211.
What if my water is disconnected?
The official self-service portal says not to pay online if the account is disconnected. Contact 334-347-1211 instead.
When does Enterprise Water send bills?
The official FAQ says Enterprise Water Department has two billing cycles and bills generate around the 11th or 26th of each month.
Why did I get a bill after canceling service?
Enterprise Water Works bills one month behind. The official FAQ says all customers receive a final bill, which may take up to 30 days after service is discontinued.
Who do I call for a high bill or meter check?
Call the Water Field Office at 334-348-2652 or 334-348-2639. If the meter read is correct, the official FAQ says a $15 service fee is added to the utility bill.
How do I request a new or additional water meter?
Contact the Water Field Office at 334-348-2652 or 334-348-2639 to receive a quote or schedule service. The official FAQ says installation may take up to 10 business days.
Best Way to Handle an Enterprise Water Department Task
The fastest path is choosing the right Enterprise Water Works route before acting. Use the self-service portal for normal bill pay, call the office for disconnected accounts or service setup, and use the Water Field Office numbers for meter reads, new meters and high-usage questions.
Editorial note: This guide summarizes official City of Enterprise / Enterprise Water Works resources for easier public use. Official phone numbers, fees, office hours, billing cycles, payment posting times, start-service requirements, disconnect rules, meter-service fees, water forms and water quality resources can change. Confirm final details on official enterpriseal.gov or the official City self-service portal before paying, applying, cancelling service, requesting a meter check or relying on fee/timing information.