Chicago Water Management Phone Numbers, 311 Reporting, Address, Hours and Water Bill Help
If you need the Chicago Department of Water Management phone number, want to report a leak, request an emergency water shutoff, pay a water bill, ask about water quality, report water in a basement, or find the correct City of Chicago office route, this guide separates 311 field requests from water billing and Department of Water Management support.
Chicago Department of Water Management handles water treatment, distribution, sewer/stormwater infrastructure and many field-service issues. But residents should not use one phone number for everything. Chicago routes many water, sewer and drainage complaints through 311, while water bill questions go through Utility Billing.
🚨 Fast route for field water issues
Street/parkway leak, open hydrant, emergency water shutoff: call 311 immediately.
Non-emergency water, sewer and drainage request: use 311.Chicago.gov to submit and track service requests.
Bill question: call 312-744-4420 or email waterbill@cityofchicago.org.
Chicago Department of Water Management Phone, Address and Hours Quick Facts
For most water field-service problems in Chicago, the fastest public-facing route is 311. This includes leaks in the street or parkway, open hydrants, water in basement complaints, sewer cleaning inspection requests, no water complaints and other water/sewer/drainage requests.
For water and sewer bill questions, the City lists 312-744-4420 and waterbill@cityofchicago.org. For automated phone payment, the City lists 312-744-4426.
What This Chicago Water Department Guide Covers
Chicago Department of Water Management Phone Numbers
The phone number you need depends on the issue. For active water field problems, Chicago directs residents to 311. For utility billing, the phone number is different. For phone payment, the automated payment number is also separate.
| Need | Phone / route | Use it for |
|---|---|---|
| Water leak, hydrant, emergency shutoff | 311 | Street/parkway leak, open fire hydrant, urgent shutoff request. |
| Water/sewer bill questions | 312-744-4420 | Water and sewer utility billing questions. |
| Water bill email | waterbill@cityofchicago.org | Non-urgent billing support or written billing inquiry. |
| Automated bill payment | 312-744-4426 | Pay Chicago utility bill by automated phone system. |
| Lead test / water quality visit | 311 or ChicagoWaterQuality.org | Schedule water sample collection or water lead test visit. |
Report a Chicago Water Leak, Open Hydrant or Emergency Shutoff
The Chicago Department of Water Management contact page says to call 311 immediately to report a street or parkway leak, an open fire hydrant, or to shut off the water in an emergency.
Street or parkway leak
Call 311 so the issue enters the City service request system.
Call 311Emergency shutoff
Use 311 if the City needs to route an emergency water shutoff request.
Immediate requestCall or open 311
Call 311 or use 311.Chicago.gov for the service request.
Give exact location
Provide address, nearest cross street, side of street, visible water flow, hydrant condition, basement condition or shutoff reason.
Use 911 for life-safety danger
If there is injury, electrical hazard, road collapse, building danger or immediate rescue need, call 911 first.
Chicago Water and Sewer Bill Customer Service
Chicago water and sewer bill questions are handled through City utility billing support. The City’s Department of Water Management contact page lists 312-744-4420 and waterbill@cityofchicago.org for water and sewer charges.
Call for bill questions
Call 312-744-4420 for water and sewer bill questions, account issues or billing explanation.
Email non-urgent billing issues
Email waterbill@cityofchicago.org when written billing support is appropriate.
Keep your account details ready
Have your account number, service address, bill date, payment confirmation and owner/customer details ready.
How to Pay a Chicago Water Bill Online or by Phone
The City of Chicago utility bill page lists several payment options. For automated phone payment, call 312-744-4426. For online payment, start from the official City of Chicago payment portal.
Use the official payment portal
Open Pay.Chicago.gov or the official Pay Utility Bill page.
Pay by phone if needed
Call 312-744-4426 and follow the automated phone system instructions.
Save confirmation
Save payment confirmation number, account number, payment date, payment method and amount.
Chicago 311 Water, Sewer and Drainage Service Requests
Chicago’s 311 platform is the public route for many water, sewer and drainage requests. Common request types include water in basement, no water complaint, open fire hydrant, sewer cleaning, sewer cave-in, water on street and lead test visit requests.
| Problem | Best route | What to prepare |
|---|---|---|
| Water on street | 311 service request | Address, cross street, water flow, roadway impact. |
| Open fire hydrant | Call 311 | Hydrant location and whether water is flowing. |
| No water complaint | 311 service request | Service address and whether neighbors are affected. |
| Sewer cleaning request | 311 sewer cleaning inspection | Drainage location, street, catch basin or sewer concern. |
| Water in basement | 311 Water in Basement complaint | Address, basement condition, water depth and whether sewage is present. |
Water in Basement or Sewer Backup in Chicago
If water is entering your basement, submit a Water in Basement Complaint through CHI 311 or call 311 if you are not sure which request type applies. If sewage is present, treat it as a health risk and avoid contact.
Stay out of unsafe water
Avoid contact with sewage, electrical hazards, standing water near outlets or unstable flooring.
Submit 311 request
Use CHI 311 and choose the water/sewer request type that best matches the issue.
Check private responsibility
Some sewer and private drain issues may involve private plumbing responsibility. Ask 311 which department or program applies to your situation.
Chicago Water Quality, Lead Test Visit and Service Line Lookup
Chicago residents can use ChicagoWaterQuality.org or call 311 to schedule a water sample visit or lead test support. The City also provides service line lookup tools for residents who want to check service line material information.
Request water testing support
Open ChicagoWaterQuality.org or call 311 to request help scheduling a water sample visit.
Check service line material
Use the official Chicago Service Line Lookup if you need information about your address.
Review annual water quality report
Use official Chicago water quality report resources for treatment, testing and compliance information.
Chicago Department of Water Management Address and Public Contact Hours
The Chicago Department of Water Management is commonly associated with 1000 E Ohio St, Chicago, IL 60611 for Department mail/contact and water quality documentation. General City/311 information is tied to 121 N LaSalle Street, Chicago, IL 60602.
For public service requests, 311 and 311.Chicago.gov are the safest route because online service requests can be submitted and tracked. For billing service hours, confirm directly with City Utility Billing before visiting or calling around holidays.
DWM mail/contact
Department of Water Management mail reference and water quality contact location.
1000 E Ohio StCity Hall / 311
General City of Chicago / 311 city service reference location.
121 N LaSalle StChecklist Before Calling Chicago Water Management or 311
Preparing details helps 311 or billing support route your issue faster. This is especially important when reporting leaks, basement water, sewer backup, open hydrants, no water or high bill questions.
| Check | What to prepare |
|---|---|
| Exact location | Street address, nearest cross street, side of street, alley or parkway location. |
| Issue type | Street leak, open hydrant, basement water, no water, sewer backup, water bill or water quality issue. |
| Visible signs | Water flowing, sewer smell, flooding, low pressure, discolored water, hydrant flow or basement depth. |
| Account details | For billing calls, keep water account number, service address, bill date and payment confirmation ready. |
| Request number | If already submitted, keep the CHI 311 service request number ready. |
What to Say When Calling 311 or Chicago Water Billing
A clear report helps the City route your call to the correct department. Use simple language and mention whether it is a field-service issue or a billing issue.
| Detail | Example wording | Why it helps |
|---|---|---|
| Location | “Water is flowing in the parkway near 123 Main Street.” | Helps crews or inspectors locate the issue. |
| Issue type | “Open hydrant,” “water in basement,” “no water,” “water bill question.” | Routes request correctly. |
| Urgency | “Water is entering the street,” “sewage is present,” “shutoff needed.” | Shows risk and priority. |
| Billing details | “My account number is…” | Needed for billing research. |
| Callback | “My callback number is…” | Needed if follow-up is required. |
Chicago Department of Water Management Map and Visit Guidance
For Department of Water Management reference, 1000 E Ohio St, Chicago, IL 60611 is commonly used in official water quality and Department documentation. For general City services and 311, Chicago City Hall is at 121 N LaSalle Street, Chicago, IL 60602.
For resident help, use 311, the official water page, utility billing contact, or the appropriate online portal before visiting any city facility.
Chicago Department of Water Management / Jardine Area
Use this map for location reference. For leaks, hydrants or emergency shutoff, call or submit through 311.
Official Chicago Department of Water Management Links and Resources
Use these official City of Chicago links for water management, 311 requests, water bill payment, water quality, lead testing and utility billing help.
Water Management
Main Department of Water Management page for programs, services and water resources.
Open Water ManagementChicago 311
Submit and track water, sewer, drainage and city service requests.
Open CHI 311Water Contact Page
Official guidance for questions, concerns, leak, hydrant and emergency shutoff routing.
Open Contact InfoUtility Billing
Water and sewer bill help, utility billing customer service and payment assistance.
Open Utility BillingWater Quality Test
Request or schedule Chicago water testing and lead service line support.
Open Water QualityService Line Lookup
Check Chicago service line material information by address.
Open Lookup311 City Services
General information on Chicago 311 service request system and city assistance.
Open 311 PageChicago Department of Water Management Phone, Address and Hours FAQs
What is the Chicago Department of Water Management phone number?
For water and sewer billing questions, the City lists 312-744-4420 and waterbill@cityofchicago.org. For field water issues such as leaks, hydrants and emergency shutoff, call 311.
How do I report a Chicago water leak?
Call 311 immediately for a street or parkway leak. You can also use 311.Chicago.gov for service requests.
How do I report an open fire hydrant in Chicago?
The Department of Water Management contact page says to call 311 immediately to report an open fire hydrant.
Who do I call for emergency water shutoff in Chicago?
Call 311 immediately for an emergency water shutoff request. If there is immediate life-safety danger, call 911 first.
What is the Chicago water bill payment phone number?
The City’s utility bill payment page lists automated phone payment at 312-744-4426.
Where can I pay my Chicago water bill online?
Use the official City of Chicago payment portal at Pay.Chicago.gov or start from the official Pay Utility Bill page.
Where is the Chicago Department of Water Management located?
Department of Water Management mail/contact information is commonly tied to 1000 E Ohio St, Chicago, IL 60611. General City Hall/311 information is tied to 121 N LaSalle Street, Chicago, IL 60602.
How do I request a Chicago water lead test kit or water quality visit?
Use ChicagoWaterQuality.org or call 311 to schedule a Department of Water Management water sample visit or lead testing support.
How do I check my Chicago service line material?
Use the official Chicago Service Line Lookup tool to check service line information by address.
How do I report water in my basement in Chicago?
Submit a Water in Basement Complaint through CHI 311 or call 311 if you need help choosing the correct request type.
Is Chicago Department of Water Management the same as utility billing?
No. The Department of Water Management handles water infrastructure, treatment and field service work. Water and sewer utility billing is handled through City utility billing/customer service, with billing support at 312-744-4420.
Should I call 311 or 911 for a Chicago water emergency?
Call 311 for City water issues such as leaks, hydrants and emergency shutoff. Call 911 first if there is immediate danger to life, injury, electrical hazard, road collapse or rescue risk.
Best Way to Contact Chicago Water Management in 2026
For physical water problems in Chicago—street leak, parkway leak, open hydrant, emergency shutoff, water in basement, no water, sewer cleaning or drainage issue—use 311 or 311.Chicago.gov. That is the correct public request route for most water/sewer field issues.
For water and sewer bill questions, use 312-744-4420 or waterbill@cityofchicago.org. For phone payment, call 312-744-4426. For water quality or lead testing, use ChicagoWaterQuality.org or call 311.
Editorial note: This guide is informational and helps Chicago residents find official Department of Water Management, 311, utility billing, water quality and water payment resources faster. Phone numbers, service request rules, office hours, billing procedures and program links can change, so always confirm final details directly through official City of Chicago resources before paying or making service decisions.