Hillsborough County Water Resources Phone Number, Customer Service Center, Hours and Water Bill Help
If you need Hillsborough County Water Department phone support, the Water Resources office address, customer service hours, water bill payment help, start/stop service, outage support or wastewater emergency guidance, this page gives the official contact path in one place.
Hillsborough County Water Resources provides drinking water, wastewater and reclaimed water services for county utility customers. The same customer service number is used for many common needs, but your next step depends on whether you need billing support, outage help, start/stop service, payment plan help or in-person service.
☎️ Fastest contact route
Customer Service: Call 813-307-1000 for account, billing, payment, service request, outage and customer support.
In person: Visit the Brandon Water Resources Customer Service Center at 332 N. Falkenburg Rd., Tampa, FL 33619.
Hours: Monday through Friday, 8 AM to 5 PM. Drive-through payment services are available during business hours.
Hillsborough County Water Department Quick Facts for 2026
The most important contact for Hillsborough County water customers is 813-307-1000. This number appears across official County Water Resources pages for customer service, bill payment support, rates, bill concerns, start/stop/move service and outage/emergency questions.
The official Water Resources Customer Service Center is the Brandon Support Operations Complex at 332 N. Falkenburg Rd., Tampa, FL 33619, with hours listed as Monday-Friday, 8 AM to 5 PM.
What This Hillsborough County Water Resources Guide Covers
Hillsborough County Water Department Phone Number
For Hillsborough County Water Resources customer service, call 813-307-1000. This is the best starting number for water bills, account questions, rates, payment concerns, service start/stop requests, water service outages and customer support.
When calling, have your service address and water account number ready. If your question is about a bill, payment, past-due balance or high usage, also keep the latest bill and payment confirmation nearby.
Call customer service
Use 813-307-1000 for Hillsborough County Water Resources customer support.
Explain the issue type first
Say whether you need billing help, payment help, start/stop service, outage support, bill concern, rate question or emergency guidance.
Give service address and account number
Provide the full service address and account number if available so staff can locate the correct account or service area.
Hillsborough County Water Resources Customer Service Address and Hours
The official Hillsborough County Water Resources Customer Service Center is located at 332 N. Falkenburg Rd., Tampa, FL 33619. The location page lists hours as Monday through Friday, 8 AM to 5 PM.
Walk-in services are available, and drive-through payment services are available during business hours. For routine bill payment, online or phone options may save a trip.
Customer Service Center
Use this location for walk-in water customer service and business-hour support.
332 N. Falkenburg Rd.Business Hours
Official location page lists weekday business hours.
Mon-Fri 8 AM-5 PMHow to Pay or View a Hillsborough County Water Bill
Hillsborough County provides an official Pay or View My Water Bill page where customers can access billing and payment options. The official page also lists phone payment support through 813-307-1000.
Start from the official payment page
Open the official Pay or View My Water Bill page.
Choose the correct payment option
Use the official County options for online payment, phone support, or in-person payment at the Customer Service Center.
Call if payment is not posting
If your payment does not appear correctly, call 813-307-1000 with your confirmation number and account number.
Start, Stop or Move Hillsborough County Water Service
Hillsborough County says customers can request to start, stop or move water service by phone at 813-307-1000, in person Monday-Friday from 8 AM to 5 PM at the Brandon Support Operations Complex, or online through the official request form.
Prepare the service address
Have the full service address, move-in or move-out date, contact phone, email and account number if already assigned.
Use the official request page
Open the County’s Request to Start, Stop, or Move Water Service page.
Call if you need help
Call 813-307-1000 if you are unsure which service request applies to your property.
Save your confirmation
Keep any confirmation number, requested service date, representative guidance and account details.
Hillsborough County Water Outages and Water/Wastewater Emergency Help
The official Water Service Outages page says to contact Water Resources Customer Service at 813-307-1000 for residential and commercial service outages from the County and water or wastewater emergencies.
Water outage
Use the customer service number for County water service outages.
813-307-1000Wastewater emergency
Call promptly if sewer or wastewater issues are urgent.
Customer ServiceCheck whether neighbors are affected
If multiple homes or businesses have no water or low pressure, it may be a County service outage.
Call Water Resources Customer Service
Call 813-307-1000 for County water outages or water/wastewater emergencies.
Give exact location details
Provide address, subdivision, nearest intersection, issue start time, visible water/sewer problem and callback number.
How to Report a Hillsborough County Water Bill Concern
If your water bill is unexpectedly high, payment is not showing, usage looks unusual, or you need help understanding charges, use the official County bill concern resources or call 813-307-1000.
Compare usage first
Check your current usage against previous months, irrigation season, guest stays, pool filling, plumbing changes or leaks.
Use the official concern page
Open the official Report a Water Bill Concern page.
Call customer service
Call 813-307-1000 with your account number, bill date, amount, usage reading and payment confirmation if relevant.
Hillsborough County Water Rates, Fees and Customer Service Help
Hillsborough County publishes official Water Rates & Fees information online. For multifamily residential and commercial rates, the official page directs users to Customer Service at 813-307-1000.
Open the official rates page
Review the official Water Rates & Fees page.
Match your account type
Residential, commercial, irrigation, reclaimed water and wastewater charges may be different. Confirm the account type before comparing rates.
Call for complicated accounts
Call 813-307-1000 if your account is multifamily, commercial, master-metered, irrigation-related or otherwise unclear.
Hillsborough County Water Resources Payment Plan Help
Customers who have fallen behind on payments can use official Water Resources pay plan resources. The County says Customer Service representatives can assist customers with custom and impartial pay plans for past-due balances.
Call before the balance gets worse
Call 813-307-1000 between business hours if you are behind and need payment plan help.
Open the official pay plan page
Review Water Resources Pay Plans for the latest county guidance.
Have payment details ready
Prepare your account number, past-due amount, income/payment timing and any recent payment confirmations.
Quick Checklist Before Calling Hillsborough County Water Resources
Having the right details ready helps customer service route your request faster and reduces repeated calls.
| Check | What to prepare |
|---|---|
| Service address | Full address, apartment/unit number, city/community and nearest cross street. |
| Account number | Water account number from your bill or online account. |
| Issue type | Payment, high bill, start/stop service, outage, emergency, rate question or leak concern. |
| Documents | Lease, closing statement, ID, payment confirmation, repair receipt or notice if relevant. |
| Timeline | When the issue started, payment date, outage start time or move-in/move-out date. |
What to Say When Calling Hillsborough County Water Customer Service
Use a clear, short opening sentence. It helps the representative understand if this is billing, service setup, outage, emergency or payment plan related.
| Detail | Example wording | Why it helps |
|---|---|---|
| Service address | “The service address is 123 Main Street, Tampa.” | Locates the account or outage area. |
| Account number | “My water account number is…” | Speeds billing and account verification. |
| Task | “I need to start service / pay a bill / report an outage.” | Routes the call correctly. |
| Urgency | “There is a wastewater backup / no water at multiple homes.” | Shows emergency or outage priority. |
| Callback | “My callback number is…” | Needed for follow-up. |
Hillsborough County Water Resources Customer Service Center Map
The official customer service center address is 332 N. Falkenburg Rd., Tampa, FL 33619. Use this location for walk-in Water Resources customer service and drive-through payment service during business hours.
For simple payments, start online or call first. For start/stop service, bring any required documents and confirmation details.
Water Resources Customer Service Center – Brandon
Use this map for location reference before visiting the Brandon Customer Service Center.
Official Hillsborough County Water Department Links and Resources
Use these official Hillsborough County resources for water bills, customer service, rates, outages, service changes, billing concerns and payment plans.
Water Resources
Main Water Resources department page for customer resources and programs.
Open Water ResourcesCustomer Service Center
Official Brandon Customer Service Center location, hours and phone details.
Open LocationPay or View Bill
Official County page for water bill payment and account access.
Pay / View BillStart / Stop / Move
Request to start, stop or move Hillsborough County water service.
Open Service RequestWater Outages
County water and sewer outage and emergency support guidance.
Open Outage PageBill Concern
Report or review a water bill concern using official County guidance.
Report Bill ConcernPayment Plans
Official pay plan guidance for past-due Water Resources accounts.
Open Pay PlansHillsborough County Water Department Phone, Address and Hours FAQs
What is the Hillsborough County Water Department phone number?
Hillsborough County Water Resources Customer Service phone number is 813-307-1000.
Where is the Hillsborough County Water Resources Customer Service Center?
The customer service center is at 332 N. Falkenburg Rd., Tampa, FL 33619.
What are Hillsborough County Water Resources office hours?
The Brandon Water Resources Customer Service Center is open Monday through Friday, 8 AM to 5 PM.
How do I pay my Hillsborough County water bill?
Use the official Pay or View My Water Bill page, call 813-307-1000, or use available customer service center payment options.
How do I start, stop or move Hillsborough County water service?
You can call 813-307-1000, visit the Brandon Support Operations Complex during business hours, or use the official online request form.
Who do I call for a Hillsborough County water outage?
For County residential or commercial water service outages and water or wastewater emergencies, call 813-307-1000.
Can I visit Hillsborough County Water Resources in person?
Yes. The Water Resources Customer Service Center in Brandon offers walk-in services, and drive-through payment services are available during business hours.
Where can I report a high water bill or bill concern?
Use the official Report a Water Bill Concern page or call Water Resources Customer Service at 813-307-1000.
Who should call for water rates and fees?
Residential users can review the official Water Rates & Fees page. Multifamily residential and commercial users should contact Customer Service at 813-307-1000 for details.
Can I get a payment plan for a past-due Hillsborough County water bill?
Hillsborough County provides Water Resources pay plan guidance for eligible past-due accounts. Call 813-307-1000 during business hours for payment plan help.
Is this for City of Tampa water or Hillsborough County Water Resources?
This guide is for Hillsborough County Water Resources. City of Tampa, Temple Terrace, Plant City and private utility customers may have different water service providers.
What should I bring when visiting the Water Resources Customer Service Center?
Bring your account number, water bill, photo ID, payment method, service address, lease or closing document if changing service, and any notice from the County.
Best Way to Reach Hillsborough County Water Help in 2026
For most Hillsborough County Water Department questions, call 813-307-1000. Use this number for Water Resources Customer Service, water bills, payment support, start/stop/move service, rates, bill concerns, water service outages and water or wastewater emergency guidance.
For in-person help, visit the Water Resources Customer Service Center at 332 N. Falkenburg Rd., Tampa, FL 33619, Monday through Friday from 8 AM to 5 PM. For online tasks, start only from official hcfl.gov pages.
Editorial note: This guide is informational and helps Hillsborough County water customers find official Water Resources contacts faster. Phone numbers, hours, payment rules, office services, service request requirements and outage instructions can change, so always confirm final details directly on official Hillsborough County hcfl.gov pages before taking action.