Springfield Water Department Phone Numbers, Office Hours, Address, Billing Help and Emergency Support
If you need the Springfield Water Department phone number, billing office, payment help, water or sewer service request, emergency contact, office address, mailing address or customer assistance, this guide gives you the official Springfield Water and Sewer Commission routes in one simple place.
The official water and wastewater utility for Springfield, Massachusetts customers is the Springfield Water and Sewer Commission. Use the right contact route based on whether you need billing, general information, a service request, a water/sewer problem report or an after-hours emergency.
☎️ Billing question or water/sewer issue?
Bill questions: Call 413-452-1393 or email billing@waterandsewer.org.
Service request: Use the official Request Service page or call 413-310-3500 during regular business hours.
After-hours emergency: Call 413-310-3501 for water or sewer emergencies after hours.
Springfield Water Department Phone, Hours and Address Quick Facts
The Springfield Water and Sewer Commission handles drinking water and wastewater service for Springfield-area customers. The most searched information is usually the billing phone number, general inquiries phone number, office hours, emergency number and mailing address.
For billing and payment issues, use the billing phone or billing email. For leaks, sewer problems, hydrant issues, manhole issues or service requests, use the official report/problem and service request routes. For after-hours emergencies, use the emergency phone number.
What This Springfield Water Department Office Guide Covers
Springfield Water Department Phone Numbers
Use the phone number that matches your issue. Calling the wrong number can delay help, especially when the issue is an active water or sewer emergency.
| Need | Phone / email | Use it for |
|---|---|---|
| General inquiries | 413-452-1300 / info@waterandsewer.org | General Commission questions, public records, general contact. |
| Billing inquiries | 413-452-1393 / billing@waterandsewer.org | Bill questions, payment concerns, account balance, disputes. |
| Service/problem reports | 413-310-3500 / info@waterandsewer.org | Regular-business water/sewer service issues and infrastructure reports. |
| After-hours emergency | 413-310-3501 | Water or sewer emergencies after hours. |
Springfield Water and Sewer Commission Office Hours
The Commission lists administration and billing office hours as Monday through Friday, 8 a.m. to 5 p.m.. These are the best hours for billing, general inquiries, account issues and non-emergency service questions.
Regular office hours
Monday through Friday, 8 a.m. to 5 p.m.
Billing and general helpAfter-hours emergency
Call 413-310-3501 for urgent water or sewer emergencies.
Emergency onlySpringfield Water Department Address, Mailing Address and Office Location
The Commission lists a physical administration/billing office address and a separate mailing address. Use the mailing address for mail correspondence or mailed payments when instructed by the Commission.
| Address type | Official address | Important note |
|---|---|---|
| Physical / administration office | 250 M Street Extension, Agawam, MA 01001 | The Commission notes offices are closed to the public. |
| Mailing address | Springfield Water and Sewer Commission, P.O. Box 995, Springfield, MA 01101 | Use for mailed correspondence where appropriate. |
| Colton Street facility | 71 Colton St., Springfield, MA 01109 | Used in Commission directions; confirm access before going. |
Springfield Water Billing Questions, Disputes and Account Help
For questions about your water or sewer bill, call 413-452-1393 or email billing@waterandsewer.org. Billing support is the best route for balance questions, payment posting, account problems and disputes.
Collect your bill details
Have your account number, service address, billing date, balance, payment confirmation and any notice from the Commission ready.
Call or email billing
Call 413-452-1393 or email billing@waterandsewer.org.
Ask for the next step clearly
If you believe the bill is wrong, ask how to dispute it, what documents are needed and whether any deadline applies.
How to Pay a Springfield Water and Sewer Bill
The Commission provides bill payment information for residential and commercial customers. Use the official payment page before entering card, bank or account information.
Open official payment guidance
Use the official How to Pay Your Bill page.
Choose the correct payment method
Follow the Commission’s current instructions for online, phone, mail or other available payment options.
Save payment proof
Keep your receipt, confirmation number, date, amount and payment method until the payment posts to your account.
Request Springfield Water or Sewer Service
If you need a non-emergency water or sewer service request, use the Commission’s official Request Service form or call during regular business hours.
Use official request form
Open the official Request Service page.
Give complete service details
Include your name, phone, email, service address, account information if available and a clear description of the request.
Call if timing matters
Call 413-310-3500 during regular business hours if the issue needs faster routing but is not an after-hours emergency.
Report a Springfield Water or Sewer Problem
The Commission’s official Report a Problem page is for issues with water or sewer service and infrastructure problems in the street, such as manholes, hydrants or visible utility concerns.
| Problem type | Best route | What to include |
|---|---|---|
| Water service issue | Report a Problem form or 413-310-3500 | Address, time started, pressure, color, odor or outage details. |
| Sewer issue | Report a Problem form or emergency number if urgent | Backup location, odor, inside/outside issue and urgency. |
| Hydrant or manhole issue | Report infrastructure problem | Exact street location, nearest address and visible condition. |
| After-hours urgent issue | Call 413-310-3501 | Location, emergency type, hazard and callback number. |
Springfield Water or Sewer Emergency Contact
For after-hours water or sewer emergencies, call 413-310-3501. The Commission’s emergency window is listed for after-hours issues between 3:30 p.m. and 7 a.m..
After-hours emergency
Call for urgent water or sewer emergencies outside regular hours.
413-310-3501Immediate danger
Call 911 first for life safety, rescue, fire, electrical hazard or dangerous flooding.
Safety firstCall, do not only email
For urgent after-hours issues, call 413-310-3501 instead of waiting for an email response.
Give exact location
Provide the address, cross street, visible hazard, whether water/sewer is inside the building, and a callback number.
Stay away from danger
Avoid flooded areas, sewage, open manholes, sinkholes, electrical hazards and fast-moving water.
Springfield Water Customer Assistance and Payment Help
If you are struggling with your water or sewer bill, review the Commission’s customer assistance resources and call customer service before the account becomes urgent. Assistance options, eligibility and program rules can change.
Open assistance resources
Review the official Customer Assistance Programs page.
Call customer service early
Call 413-452-1300 or the billing number if you cannot pay on time or need account-specific guidance.
Prepare proof and documents
Keep your bill, account number, income/eligibility documents if requested, payment proof and any assistance correspondence.
Checklist Before Calling Springfield Water Department
Prepare these details before calling. It helps the Commission route your question faster and reduces repeat calls.
| Check | What to prepare |
|---|---|
| Account number | Account/customer number from your latest water and sewer bill if available. |
| Service address | Full address, unit number, ZIP code and nearest cross street for field issues. |
| Issue type | Billing, payment, water service, sewer issue, hydrant, manhole, leak, no water or emergency. |
| Payment proof | Receipt, confirmation number, payment date, amount and payment method. |
| Visible problem | Photos if safe, time noticed, whether neighbors are affected and public safety concerns. |
What to Say When Calling Springfield Water Department
A clear call script helps customer service decide whether you need billing, general inquiries, service request routing, a problem report or emergency dispatch.
| Need | Example wording |
|---|---|
| Billing question | “I have a question about my Springfield Water and Sewer bill for account [number].” |
| Payment issue | “I made a payment on [date], and my confirmation number is [number].” |
| Service request | “I need to request service for water/sewer at [address]. The issue is [description].” |
| Report problem | “There is a water/sewer infrastructure issue near [address/cross street].” |
| After-hours emergency | “This is an urgent water/sewer emergency at [address]. The visible hazard is [description].” |
Springfield Water and Sewer Commission Office Map
The Commission lists its administration/billing office physical address as 250 M Street Extension, Agawam, MA 01001. The contact page notes the offices are closed to the public, so use the map for reference and call before visiting.
Springfield Water and Sewer Commission — Administration/Billing Office
Use this map for location reference only. Confirm current public access, appointments or document handling before visiting.
Official Springfield Water Department Links and Resources
Use these official Springfield Water and Sewer Commission resources for contact details, billing help, payment guidance, service requests, problem reporting, customer assistance and emergency information.
Contact Us / Hours
Main phone, billing phone, hours, address and mailing address.
Open Contact PageReport a Problem
Report water or sewer service problems and street infrastructure concerns.
Report ProblemPay Your Bill
Official payment guidance and billing question contact details.
Pay Bill InfoCustomer Assistance
Customer assistance and account support program information.
Open AssistanceChange of Address
Submit mailing/contact updates for water and sewer account records.
Change AddressRules and Regulations
Customer rules, service requirements and Commission regulations.
Open RulesSpringfield Water Department Phone, Hours, Address and Office FAQs
What is the Springfield Water Department main phone number?
The Springfield Water and Sewer Commission main number for general inquiries is 413-452-1300.
What is the Springfield Water Department billing phone number?
For billing inquiries, call 413-452-1393 or email billing@waterandsewer.org.
What are Springfield Water and Sewer Commission office hours?
The administration and billing office hours are listed as Monday through Friday, 8 a.m. to 5 p.m.
Where is the Springfield Water and Sewer Commission office?
The listed physical address is 250 M Street Extension, Agawam, MA 01001. The Commission notes that its offices are closed to the public, so call before visiting.
What is the Springfield Water and Sewer Commission mailing address?
The mailing address is Springfield Water and Sewer Commission, P.O. Box 995, Springfield, MA 01101.
Who do I call for a Springfield water or sewer emergency after hours?
For after-hours water or sewer emergencies, call 413-310-3501.
How do I report a Springfield water or sewer problem during business hours?
Use the official Report a Problem form, call 413-310-3500 during regular business hours, or email info@waterandsewer.org.
Where can I pay my Springfield Water and Sewer bill?
Use the official How to Pay Your Bill page for current payment instructions.
Can I visit the Springfield Water and Sewer Commission office?
The Commission’s contact page notes that offices are closed to the public. Call or email first before planning any visit.
Is this the same as Springfield Missouri City Utilities?
No. This guide is for Springfield, Massachusetts Water and Sewer Commission. Springfield, Missouri customers should use City Utilities of Springfield, MO and the provider listed on their bill.
Best Way to Contact Springfield Water Department in 2026
For general Springfield Water and Sewer Commission questions, call 413-452-1300. For billing questions, call 413-452-1393 or email billing@waterandsewer.org. For regular-business service/problem reports, call 413-310-3500 or use the official online form.
For after-hours water or sewer emergencies, call 413-310-3501. Because the Commission notes its offices are closed to the public, use phone, email, official web forms and mail unless the Commission gives you specific visit instructions.
Editorial note: This guide is informational and helps Springfield, Massachusetts water and sewer customers find official phone numbers, office hours, address, billing, payment, service request and emergency resources faster. Phone routing, public access, payment options, assistance programs, emergency procedures and office policies can change, so always confirm final details directly on official WaterAndSewer.org pages before paying, mailing documents, reporting issues or visiting any location.