Akron Utilities Customer Service, WebConnect Login, Water Bill Support and Account Help
If you need Akron Water Department customer service, water bill support, online bill pay, WebConnect login, eBill, account help, mailing address, payment drop box, bill assistance, no-water support or official utility resources, this guide gives you the correct route without relying on unofficial payment pages.
Akron Water Department / Utilities Business Office support covers water and sewer billing, payment support, account login, eBill, mailing address questions, payment drop box instructions and customer service. Field water issues such as no water or no pressure may require Water Distribution or the Meter Shop.
☎️ Customer service, online account or water pressure problem?
Billing and customer service: Call 330-375-2554 for water bill, account, payment and customer support.
Online account: Use Akron WebConnect to view account information, sign up for eBill and pay online.
No water or pressure: If basic checks do not solve the issue, call the Water Department Meter Shop at 330-375-2440.
Akron Water Department Customer Service and Support Quick Facts
The main Akron utilities customer service number is 330-375-2554. Use it for billing, water account support, payment help, WebConnect questions and general Utilities Business Office support.
The official Akron WebConnect portal lets customers view account information, sign up for eBill, pay bills and manage access. The portal notes convenience fees for payments through the online portal or IVR/phone system.
What This Akron Water Customer Support Guide Covers
Akron Water Department Customer Service Phone and Email
For water and sewer billing support, call 330-375-2554. The City’s Water Supply Bureau contact page lists customer service phone 330-375-2554 and email ubo@AkronOhio.gov.
This is the best first contact for account questions, payment problems, mailed bill issues, WebConnect access, eBill, balance questions and general utility billing support.
Call customer service for account questions
Call 330-375-2554 for billing, payment and account help.
Email for non-urgent support
Email ubo@AkronOhio.gov for non-urgent utilities account support when email is appropriate.
Keep your account details ready
Have your water/sewer account number, service address, account name and payment confirmation ready before calling.
How to Pay an Akron Water and Sewer Bill
The official City of Akron Pay My Bill page lists payment by phone, online payment, mail payment and payment drop box options. Phone payments can be made at 330-375-2554.
Start from the official Pay My Bill page
Open the official Akron Pay My Bill page.
Use online payment or WebConnect
Use Akron WebConnect to view account information, sign up for eBill and pay online.
Pay by phone
Call 330-375-2554 for the Akron utility bill phone payment route.
Pay by mail or drop box
Mail payments to Utilities Business Office, PO Box 3674, Akron, OH 44309, or use the UBO drop box at 1180 S. Main St for check or money order payments.
Akron WebConnect Login, eBill and Account Management
Akron WebConnect is the official utility account portal. The portal states that customers can view account information, sign up for eBill, pay a bill and more.
Premium Access
Registration is required for premium access and account-management features.
Register / loginStandard Access
Use available account access options based on what the portal allows.
Portal accessOpen the official WebConnect portal
Login or register
Use your username/password, first-time user registration, or username/password recovery options as needed.
Check eBill and payment settings
Review eBill, account information, payment options and any portal fee notice before submitting payment.
Akron Utilities Business Office Mailing and Payment Addresses
For mailed payments, the City’s Pay My Bill page lists Utilities Business Office, PO Box 3674, Akron, OH 44309. For account-related correspondence, official city materials list Utilities Business Office, 1180 S Main St, Ste 110, Akron, Ohio 44301-1253.
Mail payments
Use the official PO Box for mailed water/sewer bill payments.
PO Box 3674UBO correspondence
Use the South Main address for listed UBO correspondence and drop box reference.
1180 S Main StAkron Utilities Business Office Payment Drop Box
The City’s Pay My Bill page says the UBO payment drop box is located at 1180 S. Main St and can be used for check or money order payments. The City specifically notes no cash.
Use check or money order only
Prepare a check or money order payable according to City instructions. Do not place cash in the drop box.
Write account details clearly
Write your utility account number and service address on the payment or payment slip.
Use the 1180 S. Main St drop box
Use the UBO payment drop box at 1180 S. Main St.
No Water or Low Pressure in Akron: Who to Call
The City’s Water Distribution Division guidance says that if there is still no water or pressure, customers should call the Water Department Meter Shop at 330-375-2440 and a service driver will be sent to try to find the reason.
Check basic property causes first
Check more than one faucet, confirm valves are open, and ask whether nearby neighbors are affected if safe to do so.
Call the Meter Shop if the issue continues
Call 330-375-2440 if there is still no water or pressure after basic checks.
Give exact location details
Provide the service address, nearest cross street, whether neighbors are affected, when the issue started and your callback number.
Akron Water Bill Assistance and Relief Support
Akron has water/sewer bill assistance resources, including Akron Cares and Akron Water and Sewer Bill Assistance Program information. Customers can also contact Akron Public Utility Customer Service at 330-375-2554 or 3-1-1 for questions about utility bill support.
Check official Akron bill assistance pages
Open the official Akron Cares page and Akron Water Bill Assistance Program page.
Call if you are close to shutoff
Call 330-375-2554 as early as possible if you are behind or facing service interruption.
Prepare documents
Have your account number, bill, income/assistance documents if requested, notice of shutoff and proof of address ready.
Akron Online and Phone Payment Convenience Fees
The Akron WebConnect portal states that convenience fees apply for payments made through the IVR phone system or online portal. It lists separate fees for electronic check payments and credit card payments.
| Payment method | Where used | What to check |
|---|---|---|
| Online portal | WebConnect / online payment | Confirm the current convenience fee before submitting payment. |
| IVR / phone | Phone payment route | Confirm the current fee and payment posting timing. |
| PO Box 3674 | Allow enough time for postal delivery and processing. | |
| Drop box | 1180 S. Main St | Use check or money order only, no cash. |
Quick Checklist Before Calling Akron Water Customer Service
Prepare the right details before calling Akron Utilities Business Office or Water Department support. This helps the representative locate your account and route the issue faster.
| Check | What to prepare |
|---|---|
| Account number | Water/sewer account number from your bill or WebConnect. |
| Service address | Full service address, apartment/unit number and name on account. |
| Issue type | Payment, login, eBill, high bill, no water, low pressure, shutoff notice or bill assistance. |
| Proof | Payment receipt, confirmation number, mailed check details, drop box date or portal screenshot. |
| Callback | Best phone number and email for follow-up. |
What to Say When Calling Akron Utilities Customer Service
A clear call script helps the customer service team quickly understand whether your issue is payment, account login, eBill, no water, pressure, high bill or assistance related.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Account number | “My Akron utilities account number is…” | Helps locate the account fast. |
| Service address | “The service address is 123 Example Street.” | Confirms the correct property. |
| Issue type | “Payment / WebConnect login / high bill / no water / bill assistance.” | Routes the call correctly. |
| Payment details | “I paid on this date, amount was…” | Helps investigate posting issues. |
| Field issue | “There is no water/low pressure at all fixtures.” | Helps determine whether Meter Shop support is needed. |
Akron Utilities Business Office Drop Box Map and Visit Guidance
The City lists the UBO payment drop box at 1180 S. Main St. Official materials also list Utilities Business Office correspondence at 1180 S Main St, Ste 110, Akron, Ohio 44301-1253.
Akron Utilities Business Office / Payment Drop Box
Use this map for the South Main Street payment drop box and UBO location reference. For account questions, call customer service first.
Official Akron Water Department Customer Service Links
Use these official City of Akron and Akron WebConnect links for customer service, water bill pay, account management, water distribution support and bill assistance.
Water Supply Bureau
Main Akron Water Supply Bureau page for water department resources.
Open Water BureauContact Us
Official customer service phone, email and water bureau contact resources.
Open Contact PageWebConnect Portal
Login, view account information, sign up for eBill and pay online.
Open WebConnectManage My Account
Akron utilities account management and billing support details.
Open Account HelpWater Distribution
No water, pressure and Water Department Meter Shop guidance.
Open DistributionWater Bill Assistance
Akron water and sewer bill assistance program information.
Open AssistanceOnline Payments
City online payment information and third-party payment routing notice.
Open Online PaymentsAkron Water Department Customer Service and Support FAQs
What is the Akron Water Department customer service phone number?
For Akron water/sewer billing, payment and account support, call 330-375-2554.
What is Akron Utilities Business Office email?
The customer service email listed by the City is ubo@AkronOhio.gov.
How do I pay my Akron water bill online?
Use the official Akron Pay My Bill page or the Akron WebConnect portal.
What is Akron WebConnect?
Akron WebConnect is the Utilities Business Office portal where customers can view account information, sign up for eBill, pay bills and manage account access.
Where do I mail my Akron utility bill payment?
Mail payments to Utilities Business Office, PO Box 3674, Akron, OH 44309.
Where is the Akron water bill payment drop box?
The City lists the UBO payment drop box at 1180 S. Main St. Use check or money order only and do not place cash in the drop box.
Who do I call if I still have no water or pressure in Akron?
If there is still no water or pressure after basic checks, the City’s Water Distribution Division guidance says to call the Water Department Meter Shop at 330-375-2440.
Does Akron charge convenience fees for online or phone payments?
Akron WebConnect states that convenience fees apply for payments through the online portal or IVR/phone system. Confirm the current fee inside the official payment portal before paying.
Is there help paying an Akron water bill?
Akron has official utility bill relief and water/sewer bill assistance resources, including Akron Cares and the Akron Water and Sewer Bill Assistance Program. Customers can also call 330-375-2554 or 3-1-1 for questions.
Is this guide for Akron Ohio or Akron Pennsylvania?
This guide is for Akron, Ohio and official AkronOhio.gov water/sewer utility resources. Akron, Pennsylvania uses different utility resources.
Best Way to Get Akron Water Customer Support in 2026
For water/sewer billing, payment, account, WebConnect and eBill support, call 330-375-2554 or email ubo@AkronOhio.gov. For online access, use the official Akron WebConnect portal.
For mailed payments, use Utilities Business Office, PO Box 3674, Akron, OH 44309. For check or money order drop box payments, use 1180 S. Main St. If you still have no water or pressure, call the Water Department Meter Shop at 330-375-2440.
Editorial note: This guide is informational and helps Akron, Ohio water/sewer customers find official customer service and support resources faster. Phone numbers, payment rules, fees, addresses, office access and assistance program requirements can change, so always confirm final details directly on official AkronOhio.gov and Akron WebConnect pages before taking action.