City of Midland Water Service Application, Account Setup, Fees and Utility Billing Help
If you are moving into Midland, opening a new utility account, transferring service, setting up the water customer portal, or trying to understand application fees and deposit timing, this guide gives you the correct official route, phone number, address, hours and documents to prepare before you submit your request.
City of Midland Utility Billing handles new water service requests, existing account support, utility bill questions, portal access, water service transfers, payments and account-related issues. The best path depends on whether you are a new customer, existing customer, commercial applicant, moving, or trying to resolve a billing issue.
🚰 Best first step for new Midland water service
Confirm provider: make sure the address is served by City of Midland utilities, not another water district or private provider.
Open official page: use the City’s My Water Bill / Apply for Water Services page.
Need help? call 432-685-7320 during business hours or email cs@midlandtexas.gov.
Midland Water Department New Service Quick Facts
The official City of Midland water bill page says existing or new customers can fill out the online form to request new water services. It also lists an application fee per request and a deposit on the first bill.
For account support, use City Utility Billing at 432-685-7320 or cs@midlandtexas.gov. The Utility Billing office is listed at the Center Pointe Building, 2nd floor, 1030 Andrews Highway Suite 220, Midland, TX 79701.
What This Midland New Water Service Guide Covers
How to Apply for New Water Service in Midland, Texas
The City of Midland’s official water bill page includes an Apply for Water Services section. It says existing or new customers can fill out the online form to request new services.
This is the best starting point when you are moving into a home, opening a new utility account, or need water service placed in your name. For business service, use the City’s commercial water application route where applicable.
Confirm the address is City of Midland service
Before applying, confirm the address is served by City of Midland utilities. Some properties outside city limits may use another provider or district.
Open the official City of Midland water page
Go to the official My Water Bill page and find the Apply for Water Services section.
Complete the online water service request
Enter the service address, mailing address, contact details, requested start date and other required account information carefully.
Watch for confirmation or follow-up
After submitting, monitor your email and phone for approval, missing information, fee/deposit instructions or Utility Billing follow-up.
Midland New Water Service Application Fee and Deposit
The official City of Midland water bill page says water service requests include a $21.53 application fee per request and a deposit on your first bill. Because utility fees can change, always verify the current amount on the official page or with Utility Billing before submitting.
Application fee
The official page lists a fee per water service application request.
$21.53 listedDeposit
The official page says a deposit appears on the first bill.
First billCheck the current fee before applying
Open the official water bill page and confirm the listed application fee.
Ask how the deposit appears
If deposit timing or amount is unclear, call 432-685-7320 and ask Utility Billing how the first bill will show the deposit.
Keep proof of request
Save your application confirmation, email reply, payment confirmation and any account number provided.
Details to Prepare Before Applying for Midland Water Service
Having the correct information ready can prevent delays. The official commercial application shows that the City may ask for service address, billing address, contact phone, prior Midland service status, contact details, date of birth, email, driver’s license details and requested turn-on date for applicable service requests.
| Detail | Why it matters | Tip before submitting |
|---|---|---|
| New service address | Tells the City where service should be started. | Use full address, unit number and correct ZIP code. |
| Mailing address | Used if billing mail should go somewhere else. | Do not assume it is the same as service address. |
| Phone and email | Needed for approval, denial or missing-information follow-up. | Use an email you check daily during move-in. |
| Prior Midland service | Prior account history may affect setup or balance review. | Prepare prior service address if you had one. |
| Requested turn-on date | Helps schedule new account activation. | Apply early; do not wait until move-in day if avoidable. |
| Identification details | Used to verify the person responsible for the account. | Only submit sensitive data through official City links. |
Midland City Utility Billing Phone, Email, Address and Hours
For new service questions, billing support, payment help, account balance questions, customer portal questions or application issues, contact City Utility Billing.
Call during office hours
Call 432-685-7320 Monday through Friday during listed business hours for billing and account help.
Email if your issue is not urgent
Email cs@midlandtexas.gov. The official page asks customers to allow up to 24 hours for an email reply.
Visit if you need in-person help
Visit the City Utility Billing office at Center Pointe Building, 2nd floor, 1030 Andrews Highway Suite 220, Midland, TX 79701.
Midland Water Customer Portal, Online Bill Pay and Usage Alerts
The City of Midland Utility Billing System page says customers can pay without creating a login or create a login for more features. Portal features include profile management, linking multiple accounts, viewing consumption and billed usage, setting alerts and using paperless billing.
Open the portal information page
Start from the official Utility Billing System page.
Create login if you want full account tools
A portal login can help you manage your profile, link accounts, view usage and set account thresholds or alerts.
Use usage alerts after service starts
After your water service is active, set alerts so you can notice unusual consumption faster and catch leaks earlier.
Commercial Water Application for Midland Businesses
The City of Midland has an official Commercial Water Application form for business utility service. The form says applicants will receive a reply email whether the application is approved or denied.
Commercial applicants should prepare business details, service address, billing address, contact phone, prior Midland service information, primary contact details, date of birth, email, driver’s license information and requested turn-on date as required by the official form.
Use the official commercial application
Open the Commercial Water Application if the account is for business service.
Enter business and contact details carefully
Make sure the business name, service address, mailing address, primary contact and requested turn-on date are accurate.
Watch for approval or denial email
After submitting, check the primary contact email for the City’s reply and any next steps.
Transfer, Stop or Update Midland Water Service
If you are moving within Midland, changing addresses, stopping service at an old property, or transferring responsibility to another person, contact Utility Billing before the move date. Do not assume service stops automatically when you move out.
Moving in
Apply early and keep confirmation of the requested start date.
New accountMoving out
Ask how to close, transfer or finalize the account.
Final billCheck account balance
Login to the customer portal or call 432-685-7320 to confirm whether any past balance must be resolved.
Provide old and new addresses
Give the old service address, new service address, requested stop/start date, forwarding address and best contact phone.
Save final confirmation
Keep proof of stop-service request, transfer date, final bill and any deposit information.
After-Hours Water Issues in Midland
The official City of Midland water bill page lists 432-685-7340 for after-hours water issues. Use this route when you have a water issue that cannot wait until the Utility Billing office reopens.
| Situation | Best action | Contact |
|---|---|---|
| After-hours water issue | Call the listed after-hours number | 432-685-7340 |
| Billing question after hours | Use portal or wait for business hours | 432-685-7320 during office hours |
| Water or wastewater maintenance | Call maintenance division during listed hours | 432-685-7270 or 432-685-7269 |
| Immediate life-safety danger | Call emergency services first | 911 when appropriate |
High Water Bill, Meter Leak and Billing Questions in Midland
The City Utilities FAQ says speaking with a billing representative can help clarify a high bill and advises customers to ask for billing help at 432-685-7320. This is also the right number for account-specific billing questions.
Review billed usage in the portal
Use the portal to check billed usage and consumption patterns after your account is active.
Check for common leak signs
Look for running toilets, irrigation leaks, dripping faucets, wet ground near the meter and unexplained continuous usage.
Call Utility Billing for explanation
Call 432-685-7320 and ask to speak with billing about the specific bill, billing period and usage shown.
Midland City Utility Billing Office Address and Map
The City Utility Billing office is listed at Center Pointe Building, 2nd floor, 1030 Andrews Highway Suite 220, Midland, TX 79701. The office hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m.
For new service questions, call first if your case involves same-day needs, prior balance, commercial account setup, deposit questions or trouble with the online form.
City Utility Billing — Center Pointe Building
Use this map for in-person visit planning. Bring account details and identification if applying or updating service.
Official City of Midland Water Service Links and Resources
Use these official City of Midland resources for new water service, utility billing, portal login, bill payment, rates, service issues, water restrictions and utility FAQs.
Apply for Water Services
Official My Water Bill page with Apply for Water Services information.
Open Water ServicesCity Utility Billing
Billing office details, payment mailing address and utility support.
Open Utility BillingCustomer Portal Info
Portal features for payments, usage, alerts, profile and paperless billing.
Open Portal InfoCommercial Application
Official commercial water application for business utility service.
Open Commercial FormUtilities FAQ
Official utility billing and meter FAQ for common customer questions.
Open Utilities FAQWater and Sewer Rates
Current rate page with City Utility Billing contact details.
Open Rates PageUtilities Department
Main utilities page for water restrictions, resources and service alerts.
Open UtilitiesUtility Services
New resident utility provider overview for water, gas and other services.
Open Utility ServicesOffice Directions
Map route to the City Utility Billing office at Center Pointe Building.
Open MapMidland Water Department New Service FAQs
How do I apply for new water service in Midland, Texas?
Open the official City of Midland My Water Bill page and use the Apply for Water Services section. Existing or new customers can fill out the online form to request new services.
What is the Midland Water Department customer service phone number?
City Utility Billing customer service is listed at 432-685-7320.
What is the City of Midland Utility Billing email?
The listed Utility Billing email is cs@midlandtexas.gov. The official page asks customers to allow up to 24 hours for an email reply.
Where is the Midland Utility Billing office?
The office is listed at Center Pointe Building, 2nd floor, 1030 Andrews Highway Suite 220, Midland, TX 79701.
What are Midland Utility Billing office hours?
City Utility Billing hours are listed as Monday through Friday, 8:00 a.m. to 5:00 p.m.
Is there an application fee for Midland water service?
The official City of Midland page lists a $21.53 application fee per request and a deposit on the first bill. Confirm the current amount directly before submitting.
Who do I call for after-hours water issues in Midland?
The official water bill page lists 432-685-7340 for after-hours water issues.
Where can I access the Midland water customer portal?
The City lists the customer portal at water.midlandtexas.gov. You can also start from the official Utility Billing System page.
What can I do in the Midland utility portal?
The Utility Billing System page says the portal can help customers pay bills, manage profile access, link accounts, view consumption and billed usage, set alerts and use paperless billing.
How do I apply for commercial water service in Midland?
Use the official Commercial Water Application. The form says applicants receive a reply email whether the application is approved or denied.
What if my Midland water bill is high?
The official Utilities FAQ says speaking with a billing representative can help clarify a high bill. Call 432-685-7320 and ask to speak with billing.
Should I apply on move-in day?
Apply as early as possible. Same-day or rushed requests can be harder if the application needs review, deposit confirmation, account history check or missing information correction.
Best Way to Start Midland Water Service in 2026
For most residents, the best first step is to open the official City of Midland My Water Bill page and use the Apply for Water Services section. Prepare your service address, mailing address, phone, email, requested start date, prior Midland service details and identification information before submitting.
For help with application status, deposit, account setup, portal access or billing questions, call 432-685-7320 or email cs@midlandtexas.gov. For after-hours water issues, use 432-685-7340. For in-person help, visit 1030 Andrews Highway Suite 220, Midland, TX 79701 during listed office hours.
Editorial note: This guide is informational and helps Midland, Texas customers find official new water service, billing, portal and contact resources faster. Fees, deposits, office hours, application requirements and contact details can change, so always confirm final instructions directly through official City of Midland resources before applying or paying.