Tuscaloosa Water Services, Customer Programs, Phone Numbers and Account Support
If you need the Tuscaloosa Water Department phone number, bill pay link, new account form, transfer service form, cancel service form, eBill enrollment, leak relief application, no-water help, sewer contact or office address, this guide brings the official City resources into one practical page.
City of Tuscaloosa Water and Sewer Department handles water billing, account service, payments, new accounts, service transfers, service cancellation, eBill enrollment and many water/sewer service questions.
☎️ Best first contact for most customers
Billing/account help: call 205-248-5500 or email ubcontact@tuscaloosa.com.
City service request: dial 311 inside city limits or 205-248-5311 outside city limits.
No water or leak: check bill status first, then use the right Water Distribution, Ed Love Plant or 311 route listed below.
Tuscaloosa Water Department Phone, Address and Service Quick Facts
The City of Tuscaloosa Water page lists the Customer Service Center at 2230 Gary Fitts St., Tuscaloosa, AL 35401. The phone number is 205-248-5500 and the email is ubcontact@tuscaloosa.com.
The lobby is listed as 7:30 a.m. to 4:30 p.m., Monday through Friday, and the drive-thru is listed as 7 a.m. to 5 p.m.. Payments by check can be mailed to P.O. Box 2090, Tuscaloosa, AL 35403.
What This Tuscaloosa Water Department Guide Covers
Tuscaloosa Water Department Phone Numbers
Use the correct number based on your issue. Billing and account questions should go to Customer Service. No-water, water pressure, water line, sewer and broken hydrant issues may need Tuscaloosa 311 or a specific Water/Wastewater division.
| Need | Phone | Best for | Important note |
|---|---|---|---|
| Customer Service | 205-248-5500 | Bill status, account help, payment support | Main water customer service number. |
| Tuscaloosa 311 | 311 or 205-248-5311 | City service requests, no water, meter box, broken hydrant | Dial 311 within city limits. |
| After-hours no water | 205-248-5630 | Ed Love Plant after-hours no-water guidance | Use if after hours and water status needs review. |
| Water Distribution | 205-248-5952 | Break/leak in water line, low pressure | City FAQ lists this for break/leak and pressure issues. |
| Wastewater | 205-248-5900 | Sewage running out on ground | Avoid contact with sewage. |
How to Pay a Tuscaloosa Water Bill
City of Tuscaloosa water customers can use the official online payment link, customer service center, drive-thru, drop box, self-service terminal or mail payment route. Online account access requires your account number and customer number from a recent bill.
Open the official water bill payment page
Start from the City’s Water page or Account Service Center, then use the official Pay My Water Bill link.
Have account number and customer number ready
The City FAQ says online payment requires the account number and customer ID/customer number from a recent bill.
Save confirmation
After online payment, save the confirmation number, payment date, amount and payment method until it posts correctly.
Use mail or in-person payment if needed
Mail check payments to P.O. Box 2090, Tuscaloosa, AL 35403, or visit the Customer Service Center for cash, check, debit or credit card payments.
Tuscaloosa Account Service Center: Pay Bills and Manage Water Service
The Account Service Center is the main official place for water, sewer and garbage account services. It includes pay bill access, new account, transfer service, cancel service and eBill enrollment resources.
Online account tools
Use official links for bill payment and account service forms.
Account Service CenterForms + email return
Many forms can be completed and returned by email or hand delivery.
ubcontact@tuscaloosa.comOpen Account Service Center
Use the official City of Tuscaloosa Account Service Center.
Select your account need
Choose Pay Bills, New Account, Transfer Service, Cancel Service, Enroll in eBill or other useful forms.
Return forms correctly
For service forms, follow the City instructions and return the form by email or hand delivery to the Business Services Center at 2230 Gary Fitts St.
Tuscaloosa Water Programs, Useful Forms and Customer Help
The City’s Useful Forms page includes important customer programs and account-related forms. These include leak relief, automatic bank draft cancellation, name change, legal statement, fire hydrant meter permit and other official forms.
Leak Relief
Residential customers with a repaired leak may qualify for assistance for high bills with documentation.
Open FormsName Change
Useful when the current customer name on the account needs to be changed.
View FormHydrant Meter
Used when a project needs higher volumes of water through a fire hydrant meter.
View DetailsNew Account, Transfer Service or Cancel Service in Tuscaloosa
The Account Service Center provides forms for new water, sewer and garbage accounts, transfer service and cancel service. These forms should be completed and returned using the City instructions.
New customer account
New customers who need a new water, sewer and garbage account should use the official New Account form.
Transfer service
Existing customers who need to transfer water, sewer and garbage service should use the official Transfer Service form.
Cancel service
Existing customers who want to permanently disconnect service should use the official Cancel Service form.
Return by email or hand delivery
Follow the City’s form instructions and return completed forms to ubcontact@tuscaloosa.com or hand deliver to the Business Services Center at 2230 Gary Fitts St.
Tuscaloosa eBill Enrollment and Missing Account Number Help
Existing customers can enroll in eBill to receive monthly bills by email instead of paper mail. The Account Service Center also explains what to do if you do not know your account number and customer number.
Enroll in eBill
Open the official Account Service Center and choose eBill enrollment.
Request missing account details
If you do not know your account number and customer number, email ubcontact@tuscaloosa.com.
Include required identification details
The City asks customers to include account holder name, service address and last four digits of the account holder’s Social Security number when requesting missing account details by email.
No Water or Low Water Pressure in Tuscaloosa: Who to Call
If you do not have water, the City FAQ recommends checking whether your bill has been paid and using Tuscaloosa 311 or Customer Service routes. If the issue is after hours or related to a break/leak, specific City contacts are listed.
Check bill status
Call Customer Service at 205-248-5500 if you are not sure whether the account is current.
Call Tuscaloosa 311
Dial 311 within city limits or 205-248-5311 if outside city limits.
Use after-hours or distribution number when needed
If after hours, call the Ed Love Plant at 205-248-5630. If there is a break or leak in the water line, call Water Distribution at 205-248-5952.
For low pressure, check faucet strainers first
The City FAQ suggests checking faucet strainers for debris. If the problem continues, call Water Distribution at 205-248-5952 or Tuscaloosa 311.
Water Leak, Meter Box Leak and High Bill Help
If you see water coming from the ground, street, meter box or water line, report the issue quickly. If you had a private leak that caused a high bill, the Useful Forms page includes a leak relief application for residential customers after the leak has been repaired.
| Problem | Best contact | Phone / link | What to say |
|---|---|---|---|
| Meter box leaking or full of water | Tuscaloosa 311 | 311 / 205-248-5311 | Meter box is leaking or filled with water at service address. |
| Break/leak in water line | Water Distribution | 205-248-5952 | Possible break/leak in water line, location and visible signs. |
| Water coming from street/ground | 311 / Distribution | 311 / 205-248-5311 or 205-248-5942 | Water is coming out or shooting up from ground/street. |
| High bill after repaired leak | Leak Relief Application | Useful Forms page | Leak repaired, documentation available, request high bill assistance review. |
Tuscaloosa Sewer, Wastewater and City Sewer Help
For sewage running out on the ground, the City FAQ lists Wastewater at 205-248-5900. Sewer and wastewater issues can become health risks quickly, so keep people and pets away from affected areas.
Sewage on ground
Call Wastewater and avoid contact with contaminated water.
205-248-5900City sewer question
For questions about whether you are on city sewer, the FAQ lists City Engineer contact.
205-248-5380Avoid contact with wastewater
Keep children, pets and foot traffic away from sewage or wastewater until it is handled safely.
Call Wastewater for sewage on ground
Call 205-248-5900 if sewage is running out on the ground.
Call City Engineer for city sewer connection questions
If you need to know whether you are on city sewer or how to get on city sewer, call 205-248-5380.
Checklist Before Calling Tuscaloosa Water Customer Service
A few details can help City staff find your account or dispatch the right team faster. Keep these ready before calling, emailing or visiting.
| Check | What to prepare |
|---|---|
| Account details | Account number, customer number, account holder name and service address. |
| Issue type | Bill pay, new account, transfer, cancellation, eBill, leak, no water, low pressure or sewer issue. |
| Payment proof | Payment confirmation number, date, amount and payment method. |
| Service problem details | Start time, nearby addresses affected, visible leak, water pressure symptoms or sewer location. |
| Repair documentation | For leak relief, keep repair receipts, photos and proof that the leak was fixed. |
Tuscaloosa Water Customer Service Center Map and Visit Guidance
The City of Tuscaloosa Water page lists the Customer Service Center physical address as 2230 Gary Fitts St., Tuscaloosa, AL 35401. Customers can use lobby, drive-thru, drop box and self-service terminal options listed by the City.
For active water or sewer problems, call first instead of visiting. For account forms, bring your account documents and photo ID if relevant.
City of Tuscaloosa Water Customer Service Center
Use this map for location reference before visiting the Business Services / Water Customer Service area.
Official Tuscaloosa Water Department Links and Resources
Use these official City of Tuscaloosa resources for water bill payment, account service, useful forms, billing information, customer service and 311 requests.
Water Department
Main City water page with phone, email, payment, address and hours.
Open Water PageAccount Service Center
Pay bills, new account, transfer service, cancel service and eBill forms.
Open Account CenterUseful Forms
Leak relief, account changes, hydrant meter, legal statement and other forms.
Open FormsBill Information
Billing cycle, estimated bills, timely payment rules and bill guidance.
Open Bill InfoOnline Bills
Water, garbage and trash account services and online bill access.
Open Online BillsContact Utility Billing
Official contact form for utility billing service questions.
Contact BillingTuscaloosa Water Department Services, Programs and Phone FAQs
What is the Tuscaloosa Water Department phone number?
The City of Tuscaloosa Water customer service phone number is 205-248-5500.
What is the Tuscaloosa Water Department email?
The City water page lists ubcontact@tuscaloosa.com for water customer service email support.
Where is the Tuscaloosa Water Customer Service Center?
The physical address is 2230 Gary Fitts St., Tuscaloosa, AL 35401.
What are Tuscaloosa Water Customer Service Center hours?
The City water page lists lobby hours as 7:30 a.m. to 4:30 p.m. and drive-thru hours as 7 a.m. to 5 p.m., Monday through Friday.
How do I pay my Tuscaloosa water bill online?
Use the official City of Tuscaloosa Water page or Account Service Center and click Pay My Water Bill. You need your account number and customer number from a recent bill.
What is the mailing address for Tuscaloosa water bill payments?
Payments by check can be mailed to P.O. Box 2090, Tuscaloosa, AL 35403.
How do I start new water service in Tuscaloosa?
Use the New Account form from the official Account Service Center and return it by email or hand delivery according to City instructions.
How do I transfer or cancel Tuscaloosa water service?
Use the official Transfer Service or Cancel Service forms from the Account Service Center, then return the completed form by email or hand delivery.
Who do I call if I do not have water in Tuscaloosa?
Dial 311 within city limits or 205-248-5311 outside city limits. You can call Customer Service at 205-248-5500 to check bill status. After hours, call Ed Love Plant at 205-248-5630. For a break or leak in a water line, call Water Distribution at 205-248-5952.
Who do I call for low water pressure in Tuscaloosa?
The City FAQ suggests checking faucet strainers first. If the problem continues, call Water Distribution at 205-248-5952 or Tuscaloosa 311.
Who do I call for sewage running out on the ground?
Call Wastewater at 205-248-5900 and keep people and pets away from the affected area.
Does Tuscaloosa offer leak relief for high water bills?
Yes. The Useful Forms page says residential customers who experienced a water leak may qualify for assistance for high bills after the leak has been repaired and documentation is included.
Best Way to Use Tuscaloosa Water Services in 2026
For water bill payment, account details, new account, transfer service, cancel service, eBill and Customer Service questions, start with the official City of Tuscaloosa Water page or Account Service Center. Call 205-248-5500 or email ubcontact@tuscaloosa.com when you need account support.
For no water, low pressure, meter box, broken hydrant, leak, water line, sewer or city service problems, use Tuscaloosa 311 and the specific Water Distribution or Wastewater contacts listed above. Always confirm final rules, fees, forms and service requirements on official City of Tuscaloosa pages before submitting payment or documents.
Editorial note: This guide is informational and is designed to help Tuscaloosa water customers quickly find official phone numbers, services, programs, forms and payment resources. City phone numbers, forms, fees, hours, payment instructions and program rules can change, so always verify final details directly on official Tuscaloosa.com pages before taking action.