Pasadena Water Emergency Phone, Outage Reporting, PWP Customer Service and Safety Steps
If your Pasadena water is off, pressure suddenly drops, a water emergency is affecting your home, or you need to report a PWP outage, the fastest action is to use the correct Pasadena Water and Power emergency number. This guide separates water emergencies, power outages, customer service, outage map, planned outages and safe next steps.
Pasadena Water and Power uses different contacts for water emergencies, power emergencies, non-emergency customer service, account support and walk-up payment help. For urgent water outage or water emergency reporting, use the official PWP water emergency phone.
🚨 Water outage or water emergency right now
Call water emergency: Use 626-744-4138 to report a Pasadena water outage or water emergency 24/7.
Power outage instead? Use 626-744-4673 for power emergencies and electric outage reporting.
Not urgent? Use 626-744-4005 for customer service, billing, payment and account questions.
Pasadena Water Department Outage and Emergency Quick Facts
Pasadena Water and Power lists 626-744-4138 for water emergencies and 626-744-4673 for power emergencies. For normal customer service, billing and account help, PWP lists 626-744-4005.
The walk-up payment center is listed at Municipal Services Payment Center / City Hall, 100 North Garfield Ave., Room N106, Pasadena, CA 91101. PWP customer service hours are listed as Monday through Friday, 7:30 a.m. to 5:30 p.m., except holidays.
What This Pasadena Water Outage and Emergency Guide Covers
Pasadena Water Emergency Phone Number
For Pasadena, California water emergencies, call 626-744-4138. PWP uses this number for water emergency reporting and water outage support.
This is the number to use when the water outage is urgent, water pressure suddenly drops, water service is unexpectedly interrupted, or a possible water system emergency needs fast attention.
Call the water emergency line
Call 626-744-4138 to report a Pasadena water outage or water emergency.
Give exact location details
Provide the service address, nearest cross street, property type, whether neighbors are affected, and whether water is completely off or pressure is low.
Follow safety instructions
If PWP gives safety instructions, follow them carefully. If there is any life-safety danger, call 911 first.
How to Report a Pasadena Water Outage
Pasadena Water and Power’s official outage page says customers can report a power or water outage 24/7. For water outages, use the official water emergency number 626-744-4138.
Water outage
Use the water emergency line if your water is off or a water issue needs urgent review.
626-744-4138Outage map
Use the official PWP outage map for outage-related information and status support.
PWP outage mapCheck whether neighbors are affected
If nearby homes or businesses also have no water, it may be a larger service issue. Call the emergency line and report the area.
Call PWP water emergency
Call 626-744-4138 and say you are reporting a water outage.
Use outage resources
Open the official Report an Outage page or Outage Map for PWP outage information.
What to Do If Pasadena Water Pressure Suddenly Drops
A sudden or permanent water pressure drop can be more than a convenience issue. PWP’s troubleshooting guidance says low water pressure can matter because pressure helps protect the water system from contamination risk.
Check more than one fixture
Try more than one faucet. If only one fixture has low pressure, it may be a local plumbing issue. If the whole property is affected, call PWP.
Ask if neighbors have the same issue
If several properties are affected, report the pressure issue as a possible water system problem.
Call water emergency hotline
For sudden or permanent low pressure, call 626-744-4138.
Water Outage Safety Steps Before and During a Pasadena Emergency
During a water outage or water emergency, avoid unsafe assumptions. The right action depends on whether the issue is a simple service interruption, low pressure, possible contamination, nearby construction or a life-safety situation.
| Situation | Best first action | Phone / route |
|---|---|---|
| Water completely off | Check neighbors and call water emergency line. | 626-744-4138 |
| Sudden low pressure | Report pressure issue, especially if multiple properties affected. | 626-744-4138 |
| Medical or life-safety emergency | Call emergency services immediately. | 911 |
| Power outage only | Use PWP power emergency phone. | 626-744-4673 |
| Billing/account question | Use customer service during business hours. | 626-744-4005 |
Pasadena Power Outage vs Water Outage: Use the Correct Number
Pasadena Water and Power handles both water and electric service, so it is important to call the correct emergency number. Water emergencies and power emergencies use separate numbers.
Water emergency
Water outage, low pressure, possible water issue or water service emergency.
626-744-4138Power emergency
Electric outage, power emergency or downed wire issue.
626-744-4673Pasadena Water and Power Customer Service Phone, Hours and Payment Office
For non-emergency customer service, call 626-744-4005. PWP lists customer service hours as Monday through Friday, 7:30 a.m. to 5:30 p.m., except holidays.
The walk-up payment center is listed at Municipal Services Payment Center / City Hall, 100 North Garfield Ave., Room N106, Pasadena, CA 91101, with walk-up payment center hours listed as 7:30 a.m. to 5:15 p.m. Monday through Friday, except holidays.
Call customer service for non-emergency help
Call 626-744-4005 for account, billing, payment, service or general non-emergency PWP support.
Use emergency phone for water outage
If the problem is an active water outage or water emergency, call 626-744-4138 instead.
Visit payment center if needed
For in-person payment support, use the Municipal Services Payment Center at 100 North Garfield Ave., Room N106.
Pasadena Planned Water or Utility Outages
Pasadena Water and Power has official outage and planned outage resources. Planned outages may happen for repair, maintenance, replacement work or utility upgrades. Emergency outages can happen without advance notice.
Check planned outage resources
Open the official PWP Planned Outages page for planned outage information.
Confirm whether your address is affected
Compare your address, nearby streets and outage notice details before calling.
Call if something seems wrong
If the planned outage timing does not match what is happening at your property, call 626-744-4138 for water emergency support.
How to Prepare for Pasadena Water Outages and Emergencies
Outage preparation is useful even when there is no current emergency. Households with medical needs, infants, seniors, pets, home businesses or accessibility needs should prepare ahead.
| Prepare this | Why it helps |
|---|---|
| Emergency contacts | Save 626-744-4138 for water and 626-744-4673 for power. |
| Drinking water | Useful during extended outage or emergency repair. |
| Flashlight and batteries | Needed if outage overlaps with power interruption. |
| Medication and medical plan | Important for households dependent on water or electricity for health needs. |
| Account information | Useful when calling customer service or reporting an address-specific issue. |
Quick Checklist Before Calling Pasadena Water Emergency Line
Before calling, collect a few details so PWP can understand the outage or emergency faster. This helps especially when multiple properties may be affected.
| Check | What to prepare |
|---|---|
| Service address | Full address, apartment/unit number and nearest cross street. |
| Issue type | No water, low pressure, water quality concern, leak, outage or power issue. |
| Neighbor impact | Whether nearby homes or businesses are affected. |
| Start time | Approximate time issue began and whether it is getting worse. |
| Visible hazards | Water in street, flooding, downed wires, road hazard or unsafe conditions. |
| Callback | Best phone number in case PWP needs more details. |
What to Say When Calling Pasadena Water and Power
A clear report helps PWP route your call faster. Use different wording depending on whether you are calling the water emergency line, power emergency line or customer service.
| Detail to give | Example wording | Why it helps |
|---|---|---|
| Service address | “The address is 123 Main Street, Pasadena.” | Helps identify the affected location. |
| Issue type | “No water,” “low pressure,” “water emergency,” “power outage.” | Routes the report correctly. |
| Nearby impact | “My neighbors also have no water.” | Shows whether outage may be area-wide. |
| Start time | “It started around 8:30 this morning.” | Helps establish outage timeline. |
| Hazard | “There is water in the street” or “there are downed wires.” | Shows urgency and safety risk. |
| Callback number | “My callback number is…” | Needed for follow-up. |
Pasadena Water and Power Payment Center Map and Visit Guidance
The PWP walk-up payment center is listed at Municipal Services Payment Center / City Hall, 100 North Garfield Ave., Room N106, Pasadena, CA 91101.
For active water outages or emergencies, do not visit the office first. Call 626-744-4138. For billing, payment or account questions, call 626-744-4005 during customer service hours.
Municipal Services Payment Center / City Hall
Use this map for location reference. For emergencies, call PWP instead of visiting.
Official Pasadena Water and Power Outage and Emergency Links
Use these official PWP links for water outage reporting, emergency preparation, outage map, planned outages, customer service and account support.
Report an Outage
Official page for reporting Pasadena power or water outage 24/7.
Open Report OutageContact PWP
Customer service, emergency numbers and payment center details.
Open Contact PageEmergency Preparation
Official outage and emergency preparation guidance from Pasadena Water and Power.
Open Preparation TipsPlanned Outages
Official page for planned outage information and notices.
Open Planned OutagesWater Safety & Quality
Official PWP section for water safety, quality and related resources.
Open Water QualityPayment Options
Customer service, payment phone, payment center and account payment routes.
Open Payment OptionsPWP Home
Main Pasadena Water and Power website for current utility updates.
Open PWP WebsiteOffice Directions
Use Google Maps for the Municipal Services Payment Center location.
Open MapPasadena Water Department Outage and Emergency FAQs
What is the Pasadena water emergency phone number?
For Pasadena Water and Power water emergencies, call 626-744-4138.
How do I report a Pasadena water outage?
Call PWP’s water emergency number at 626-744-4138. Pasadena Water and Power says customers can report a power or water outage 24/7.
What is Pasadena Water and Power customer service phone number?
PWP Customer Service phone number is 626-744-4005.
What are Pasadena Water and Power customer service hours?
PWP lists customer service hours as Monday through Friday, 7:30 a.m. to 5:30 p.m., except holidays.
Where is the Pasadena Water and Power payment office?
The walk-up payment center is listed at Municipal Services Payment Center / City Hall, 100 North Garfield Ave., Room N106, Pasadena, CA 91101.
What number do I call for Pasadena power outages?
For Pasadena power emergencies, call 626-744-4673.
What should I do if my Pasadena water pressure suddenly drops?
If your water pressure suddenly drops or stays low, call PWP water emergency line at 626-744-4138, especially if neighbors are also affected.
Should I call 911 for a Pasadena water outage?
Call 911 only for medical, fire, life-threatening or immediate safety emergencies. For Pasadena water emergencies, call 626-744-4138.
Where can I check Pasadena outage information?
Use the official PWP Outage Map, Report an Outage page and Planned Outages page.
Is this Pasadena Water Department guide for Texas or California?
This guide is for Pasadena, California customers served by Pasadena Water and Power. Pasadena, Texas has separate water billing and city water services contacts.
Can customer service handle a water emergency?
For active water emergencies or water outages, use the water emergency number 626-744-4138. Customer service at 626-744-4005 is better for non-emergency account, billing and payment support.
What should I prepare before calling PWP?
Prepare your service address, nearest cross street, issue type, start time, whether neighbors are affected, visible hazards and callback number.
Best Way to Report a Pasadena Water Outage in 2026
For Pasadena, California water outages, water emergencies, sudden low pressure or urgent water service issues, call Pasadena Water and Power water emergency line at 626-744-4138. For electric power emergencies, call 626-744-4673.
For non-emergency billing, account, payment or customer service help, call 626-744-4005 during listed customer service hours. Use official PWP outage map, report outage, planned outage and emergency preparation pages for the safest and most accurate information.
Editorial note: This guide is informational and helps Pasadena, California PWP customers find official water outage, emergency, customer service and safety resources faster. Phone numbers, outage tools, office hours, payment center details and emergency instructions can change, so always confirm final details directly on official Pasadena Water and Power pages before taking action.