Roswell Water Utility Outage Reporting, After-Hours Phone and Emergency Repair Contacts
If you are dealing with no water, low pressure, a suspected main break, water in the street, an after-hours water problem, a sewer backup, or confusion between City of Roswell and Fulton County water service, this guide gives you the official phone numbers and the fastest steps to report the issue correctly.
Roswell Water Department searches often happen during urgent situations: no water, low pressure, water flowing in the street, a suspected water main break, a sewer backup, a broken meter, or after-hours service trouble.
The first step is to confirm whether your property is served by City of Roswell Water Utility or Fulton County Water. Roswell Water Utility lists 770-641-3707 during business hours and 770-640-4100 after hours. Fulton County lists 770-640-3040 for North Fulton drinking-water emergencies.
🚱 No water or low water pressure
Use this for: no water, low pressure, possible outage, pressure drop, suspected neighborhood issue or water service interruption.
Before calling: check whether only one fixture is affected, whether neighbors are affected, and whether your property is served by Roswell Water Utility or Fulton County Water.
Best action: call 770-641-3707 during Roswell Water Utility hours or 770-640-4100 after hours.
Roswell Water Outage and Emergency Quick Facts
Roswell Water Utility is listed at 105 Frank Lewis Drive, Roswell, GA 30075. The official Water Utility hours are Monday through Friday, 7 a.m. to 4 p.m..
For City of Roswell Water Utility, call 770-641-3707. After hours, Roswell lists 770-640-4100. For Fulton County Water customers in North Fulton, Fulton County lists 770-640-3040 for drinking-water emergencies.
What This Roswell Water Emergency Guide Covers
What to Do If You Have No Water in Roswell
If your home or business suddenly has no water, do a quick check before calling. This helps the utility understand whether the problem may be inside your property, limited to one fixture, or affecting a wider area.
Check more than one fixture
Try a bathroom faucet, kitchen faucet, outside spigot and another fixture if safe. If only one fixture is affected, it may be a private plumbing issue.
Ask whether neighbors are affected
If nearby homes or businesses also have no water or low pressure, report it as a possible system outage or main problem.
Call the correct provider
For City of Roswell Water Utility, call 770-641-3707 during Monday-Friday 7 a.m.-4 p.m. hours. After hours, call 770-640-4100.
Give exact details
Provide address, cross street, time started, whether neighbors are affected, whether water is completely off or just low pressure, and whether water is visible outside.
How to Report a Water Leak or Suspected Main Break in Roswell
Report visible water leaks quickly, especially if water is flowing from pavement, a yard, a meter area, or a street. The faster you give the exact location, the easier it is for the correct crew to investigate.
Report water flowing from pavement, curb, sidewalk or roadway.
Mention whether the whole property or neighborhood has low pressure.
Describe whether water is near the meter box, service line or yard.
Mention if water is affecting traffic, sidewalks or visibility.
Report if water is near electrical equipment or downed lines.
Give nearest address, cross street, landmark and side of road.
Do not touch public valves
Do not open or close street valves, meter valves or hydrants unless instructed by official personnel.
Call Roswell Water Utility or after-hours service
Call 770-641-3707 during Water Utility hours. After hours, call 770-640-4100.
Report visible conditions
Say whether water is bubbling, spraying, running down the street, undermining pavement, entering property or affecting pressure.
Roswell Water After-Hours Emergency Phone Number
Roswell Water Utility lists normal hours as Monday through Friday, 7 a.m. to 4 p.m. After hours, the official Water Utility page says to call 770-640-4100.
During Water Utility hours
Call 770-641-3707 for City of Roswell Water Utility problems.
Mon-Fri, 7am-4pmAfter hours
Call 770-640-4100 for after-hours service routing.
After-hours serviceCity of Roswell Water Utility or Fulton County Water: Which One Should You Call?
Roswell-area water service can be confusing because some customers may interact with the City of Roswell Water Utility while others may be Fulton County Water customers. During an outage, calling the wrong provider can delay the response.
| Question | How to check | Best contact |
|---|---|---|
| Who sends your bill? | Look at your latest water bill, online portal or payment history. | Call the provider shown on your bill. |
| Is it City of Roswell Water Utility? | Your bill or account should reference Roswell Water Utility / City of Roswell. | 770-641-3707 or 770-640-4100 after hours. |
| Is it Fulton County Water? | Your bill or account should reference Fulton County Water. | 770-640-3040 for North Fulton drinking-water emergencies. |
| Is it sewer, not drinking water? | Backup, sewer odor, wastewater overflow or sanitary sewer concern. | 404-612-3061 for North Fulton sewer emergencies if Fulton County applies. |
Fulton County Water Customers in the Roswell Area
Fulton County’s emergency repairs page says Fulton County provides drinking water service to North Fulton County, north of the Chattahoochee River. It lists 770-640-3040 for North Fulton drinking-water emergencies.
For North Fulton sewer emergencies, Fulton County lists 404-612-3061. This matters because drinking-water issues and sewer emergencies may use different official routes.
770-640-3040: Fulton County drinking-water emergencies in North Fulton.
404-612-3061: Fulton County North Fulton sewer emergencies.
404-612-6830: Fulton County water and sewer billing contact listed on the emergency repairs page.
City routing: Fulton County says roadway and stormwater issues should contact the city of residence in North Fulton.
Roswell Area Sewer Emergency Routing
Sewer emergencies are different from drinking-water outages. A sewer backup, wastewater overflow, sewer odor, manhole overflow or sanitary sewer concern may require a sewer-specific number.
Fulton County lists 404-612-3061 for North Fulton sewer emergencies. If you are unsure whether the issue is sewer, stormwater or private plumbing, describe what you see clearly when you call.
Sewage backing up into a home or business needs urgent attention.
Report overflow from a manhole or sewer structure.
Give exact location, time and weather conditions if possible.
Stormwater issues may route differently than sanitary sewer issues.
One fixture or one private line may need a plumber.
Location details help determine who must respond.
Water Outage and Emergency Safety Checklist
During a water outage or main break, the safest action is usually to report the issue and keep clear of hazards. Do not assume all water problems are safe just because the water looks clean.
Stay away from standing water near electrical equipment.
Do not drive through deep or fast-moving water.
Stay clear of sinkholes, buckled pavement or undermined sidewalks.
Use stored bottled water if service is interrupted.
If any official boil-water or quality notice is issued, follow it exactly.
Give exact location and description as soon as possible.
Non-Emergency Meter, Bill and Water Utility Questions
Not every water concern is an outage or emergency. Billing questions, routine meter concerns, water efficiency questions, conservation information, and non-urgent water utility support should generally go through Roswell Water Utility during normal hours.
770-641-3707: use for routine Roswell Water Utility questions during normal hours.
Usage help: Roswell Water Efficiency resources can help with conservation and usage questions.
Facility reference: Roswell Water Utility and Water Plant pages list 105 Frank Lewis Drive.
General city contact: Roswell City Hall is listed at 38 Hill Street, but urgent water issues should use Water Utility numbers.
What to Say When Reporting a Roswell Water Outage
A clear report helps the dispatcher or utility team understand whether the issue is an outage, leak, pressure problem, sewer emergency, or private plumbing issue.
| Your issue | Say this | Best contact |
|---|---|---|
| No water | “My property has no water at [address]. It started at [time], and [neighbors are / are not] affected.” | Roswell Water Utility or after-hours number |
| Low pressure | “Water pressure is low at multiple fixtures, and it started around [time].” | 770-641-3707 |
| Water in street | “Water is flowing from [street/yard/meter area] near [address/cross street].” | 770-641-3707 or 770-640-4100 after hours |
| Fulton County drinking-water emergency | “I am a Fulton County Water customer in North Fulton and have a drinking-water emergency at [location].” | 770-640-3040 |
| Sewer backup | “There is a sewer backup / sewer overflow at [location], affecting [inside/outside/street].” | 404-612-3061 for North Fulton sewer emergencies if Fulton County applies |
Roswell Water Utility Location and Map
Roswell Water Utility is listed at 105 Frank Lewis Drive, Roswell, GA 30075. The listed Water Utility hours are Monday through Friday, 7 a.m. to 4 p.m.
For an active outage, leak, or emergency, calling is usually faster than visiting. Use the map mainly for office or facility reference.
Roswell Water Utility
Use this map for the Water Utility location reference. For urgent issues, call the official phone number instead of traveling to the facility.
Official Roswell Water Outage and Emergency Resources
Use official City of Roswell and Fulton County pages for outage reporting, water emergency contact information, sewer emergency routing and water utility location details.
Roswell Water Utility
Main official Roswell Water Utility page with phone number, after-hours number and water utility information.
Open Water UtilityWater Utility Facility
Official facility page for Roswell Water Utility address, hours and contact information.
Open Facility PageWater Plant
Official page for Roswell Water Plant and Water Utility facility reference.
Open Water PlantWater Efficiency
Official Roswell water efficiency and water-use conservation resource.
Open Water EfficiencyFulton Emergency Repairs
Official Fulton County page for North Fulton drinking-water and sewer emergency numbers.
Open Fulton Emergency RepairsCity of Roswell Contact
Official City contact page for general city contact and City Hall reference.
Open City ContactRoswell Water Department Outage and Emergency FAQs
What is the Roswell Water Department phone number?
For City of Roswell Water Utility in Georgia, call 770-641-3707 during normal Water Utility hours.
What is the Roswell Water Department after-hours number?
For after-hours City of Roswell water service, the official Water Utility page lists 770-640-4100.
What are Roswell Water Utility hours?
Roswell Water Utility hours are listed as Monday through Friday, 7 a.m. to 4 p.m.
Where is Roswell Water Utility located?
Roswell Water Utility is listed at 105 Frank Lewis Drive, Roswell, GA 30075.
Who do Fulton County Water customers call for drinking-water emergencies in North Fulton?
Fulton County lists 770-640-3040 for drinking-water emergencies in North Fulton County.
Who do North Fulton customers call for sewer emergencies?
Fulton County lists 404-612-3061 for North Fulton sewer emergencies.
Should I call Roswell or Fulton County for a water outage?
Call the provider that serves your property. If your bill is from the City of Roswell Water Utility, call Roswell. If your bill is from Fulton County Water, use Fulton County’s water emergency contact.
What information should I give when reporting a water outage?
Give your name, phone number, exact location, cross street, time started, whether the issue is no water or low pressure, whether neighbors are affected, and whether water is visible outside.
Should I call 911 for a water leak?
For normal water utility leaks, call the water provider. If the leak creates immediate life-safety danger, traffic danger, electrical risk or injury risk, call emergency services as appropriate.
Is this guide for Roswell, Georgia or Roswell, New Mexico?
This guide is for Roswell, Georgia. Roswell, New Mexico has different utility contacts and should not use these phone numbers.
Best Way to Report a Roswell Water Outage or Emergency
If you are a City of Roswell Water Utility customer, call 770-641-3707 during normal hours and 770-640-4100 after hours. If you are a Fulton County Water customer in North Fulton, use 770-640-3040 for drinking-water emergencies.
For sewer emergencies in North Fulton where Fulton County applies, use 404-612-3061. Always give the exact address, cross street, visible problem, time started, and whether the issue affects only your property or multiple properties.