Killeen Water Customer Service, Utility Collections, Leak Reporting and Office Hours
If you are searching for the Killeen Water Department phone number, address, hours, water bill payment office, after-hours reconnect, water leak reporting, sewer blockage help or the correct City of Killeen utility contact, this guide separates Utility Collections from Water & Sewer operations so you can call the right office the first time.
Killeen Water Department searches usually mean one of two things: billing/account help through Utility Collections or physical water/sewer operations through the Water & Sewer division. Calling the wrong office can slow down a payment, reconnect, leak report or sewer overflow response.
Use Utility Collections for water bills, payment, account questions, in-person utility help and reconnect routing. Use Water & Sewer for water leaks, sewer blockages, sewer overflows and utility operations issues.
☎️ Utility Collections customer service
Use this for: water billing, utility account questions, payment office help, service stop/start questions, reconnect routing and Utility Collections support.
Before calling: keep your account number, service address, payment confirmation, disconnection notice or reconnect details ready.
Safe action: call 254-501-7800 or use the official City of Killeen Utility Collections page.
Killeen Water Department Quick Facts for Phone, Address and Hours
For water billing and account service, the main office is City of Killeen Utility Collections. Its official staff directory lists phone 254-501-7800, physical address 210 W Avenue C, Killeen, TX 76541, and hours Monday through Thursday, 7 a.m. to 6 p.m.
For water and sewer operations, the official Water & Sewer division is listed at 805 W Jasper Dr, Killeen, TX 76541, phone 254-501-6500, and hours Monday through Friday, 6:30 a.m. to 3 p.m.
What This Killeen Water Department Guide Covers
Killeen Utility Collections Phone Number and Customer Help
For water bill and utility account questions, use Utility Collections. This is the office most residents need when they search for “Killeen Water Department phone number.”
Call 254-501-7800 for Utility Collections support. Use 254-220-4183 for payment by phone. Use 254-501-7800 option 2 for after-hours reconnect routing listed by the City.
| Need | Official contact | Best use |
|---|---|---|
| Utility Collections | 254-501-7800 | Water account help, billing questions, customer service, start/stop questions and office support. |
| Payment by phone | 254-220-4183 | Paying a City of Killeen utility bill by phone. |
| After-hours reconnect | 254-501-7800, option 2 | Reconnect service routing after normal office workflow. |
| Water leaks / sewer overflows | 254-501-6500 or 254-501-6319 | Water leaks, sewer blockages and sewer overflows. |
Killeen Water Department Address and Office Hours
For in-person utility billing help, the official Utility Collections address is 210 W Avenue C, Killeen, TX 76541. The official Utility Collections staff directory lists hours as Monday through Thursday, 7 a.m. to 6 p.m.
For Water & Sewer operations, the official staff directory lists 805 W Jasper Dr, Killeen, TX 76541 and hours Monday through Friday, 6:30 a.m. to 3 p.m.
Utility Collections
Billing, account service, payments, reconnect routing and customer service.
210 W Avenue CWater & Sewer
Leaks, sewer blockages, sewer overflows and water/sewer operations.
805 W Jasper DrHow to Pay a Killeen Water Bill by Phone, Online, Mail or In Person
The City of Killeen Utility Collections page lists payment options by phone, mail, in person and online. For phone payments, use 254-220-4183. For in-person payment, visit Utility Collections at 210 W Avenue C.
Online and phone payments may include a fee, so review the payment screen or phone prompt before submitting payment. If your account is close to disconnection, phone or online payment is usually faster than mailing a check.
Choose the safest payment route
Use the official Utility Collections payment options page or the official online utility payment system.
Keep your account details ready
Have your utility account number, service address, amount due, payment method and any notice or prior confirmation ready before paying.
Use phone payment if needed
Call 254-220-4183 for payment by phone.
Save confirmation
Keep the confirmation number, payment amount, date, time and payment method until the payment appears correctly on your account.
Killeen Online Utility Payment System
The official Click2Gov online utility payment system welcomes users to the City of Killeen’s online utility payment system and lists features such as making a payment and viewing billing or payment history.
Use the official online payment system for utility bill payment.
Review billing and payment history where available.
Use official login pages only, not search ads or look-alike links.
Save payment confirmation until it posts.
Review any online or phone payment fee before submitting.
Call Utility Collections if payment affects reconnect or disconnection.
Open the official portal
Review your account
Check account, service address, amount due and payment history before submitting payment.
Submit payment and save proof
Save the confirmation and screenshot in case you need to discuss payment posting with Utility Collections.
Killeen Water Bill Mail Address and In-Person Payment Office
For mail payments, the official Utility Collections page lists Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. For in-person payments, use Utility Collections Division, 210 W Avenue C, Killeen, TX 76541.
| Payment method | Official detail | Best customer use |
|---|---|---|
| Phone | 254-220-4183 | Useful when you need to pay without visiting the office. |
| Online | City of Killeen Online Utility Payment System | Useful for payment and viewing billing/payment history. |
| Utility Collections Division, PO Box 549, Killeen, TX 76540-0549 | Use for non-urgent payments. Do not mail if reconnect is urgent. | |
| In person | 210 W Avenue C, Killeen, TX 76541 | Use for in-person Utility Collections help during posted hours. |
Killeen After-Hours Reconnect and Service Restoration Help
The City of Killeen Utility Collections page lists After Hours Reconnect: 254-501-7800 option 2. This is different from normal payment by phone and should be used when the issue is reconnect routing outside normal office workflow.
Make or confirm payment
If reconnect is payment-related, make sure your payment was submitted through an official route and save the confirmation.
Call after-hours reconnect
Call 254-501-7800 and use option 2 if the after-hours reconnect option is needed.
Ask about timing and fees
Confirm whether a reconnect fee, service charge, cut-off time or technician timing applies to your account.
Save instructions
Write down any confirmation number, representative guidance, time estimate or required next step.
How to Report a Water Leak in Killeen
The City of Killeen Water & Sewer page says to report water leaks by calling 254-501-6500 or 254-501-6319. Use this for active water leaks, water flowing in the street, meter-area leaks or suspected water infrastructure problems.
Water flowing from pavement, curb, meter box or roadway.
Water near the meter or service connection.
Water entering a yard, driveway, building or alley.
Give address, cross street and side of street.
Take photos only from a safe location.
Call 254-501-6500 or 254-501-6319.
Stay away from unsafe areas
Avoid flooded roads, sinkholes, water near electrical equipment, or pavement that looks damaged.
Call Water & Sewer
Call 254-501-6500 or 254-501-6319.
Give clear details
Report the address, cross street, water flow, hazard level, whether the road is damaged and whether nearby customers have low pressure.
How to Report Sewer Blockages and Overflows in Killeen
The City of Killeen Water & Sewer page says sewer blockages and overflows should be reported by calling 254-501-6500 or 254-501-6319. Sewer issues can create health risks, so do not delay reporting.
Avoid contact with wastewater
Keep children and pets away. Do not walk through wastewater or touch contaminated surfaces without proper protection.
Call Water & Sewer
Call 254-501-6500 or 254-501-6319 for sewer blockage or overflow reporting.
Describe the source
Say whether the issue is from a manhole, cleanout, floor drain, toilet, tub, yard, alley or street.
Document safely
Take photos from a safe place and save your report time, request details and any instructions.
Start, Stop or Change Killeen Water Service
For account service questions, contact Utility Collections. The official Utility Collections page notes that customers are responsible for contacting the department to stop billing on an account, and that a confirmation number is given when the request is made.
Call Utility Collections
Call 254-501-7800 for account service questions, stop service, billing changes or transfer guidance.
Prepare account details
Have your service address, mailing address, account number, move date, ID details and forwarding address ready.
Ask for confirmation number
For stop service or account changes, save the confirmation number and final billing instructions.
Killeen Water Notices, Conservation and Public Water Updates
For notices and conservation guidance, use official City of Killeen pages. The Water Notices page is useful when the City posts water-related notices, while Water Conservation provides conservation-related information.
Use for: public water notices and city water updates.
Use for: watering guidance, restrictions or water-saving resources where posted.
Use Water & Sewer: leaks, blockages, overflows and maintenance concerns.
Use Utility Collections: bills, payments, account status and reconnect.
What to Say When You Call Killeen Water or Utility Collections
A clear call saves time. Before calling, decide whether you need billing support or operations support. Then prepare the exact account, address, payment or field issue details.
| Detail to give | Example | Why it helps |
|---|---|---|
| Service address | “The service address is 123 Main Street.” | Helps locate account or field issue. |
| Account number | “My utility account number is…” | Important for billing or payment questions. |
| Problem type | “Payment issue,” “reconnect,” “water leak,” “sewer overflow.” | Routes the issue to the correct division. |
| Time started | “The leak started around 8 a.m.” | Shows urgency and timeline. |
| Visible hazard | “Water is flowing into the street and pavement is cracking.” | Helps prioritize response. |
| Payment proof | “My confirmation number is…” | Helpful for reconnect or account posting questions. |
Killeen Utility Collections Office Map and Visit Tips
For most water bill, account and payment issues, visit Utility Collections at 210 W Avenue C, Killeen, TX 76541 during posted hours. Bring the documents needed for your account issue.
City of Killeen Utility Collections
Use this map for the Utility Collections office. For active water leaks or sewer overflows, call Water & Sewer instead of visiting.
Official Killeen Water Department Links and Resources
Use these official City of Killeen resources for billing, water account service, payment, Water & Sewer operations, leaks, sewer overflows, notices and conservation.
Utility Collections
Official page for utility payment options, phone payment, in-person payment, mail payment and after-hours reconnect.
Open Utility CollectionsUtility Collections Directory
Official phone number, address and office hours for Utility Collections.
Open DirectoryOnline Utility Payment
Official online utility payment system for City of Killeen account payment and billing history.
Open Online PaymentWater & Sewer
Official Water & Sewer page for water/sewer operations, leak reporting and sewer blockage reporting.
Open Water & SewerWater & Sewer Directory
Official Water & Sewer phone, address and hours.
Open Water & Sewer DirectoryWater Conservation
Official City of Killeen water conservation information.
Open ConservationUtilities
City utilities overview page for utility service, bill payment and related services.
Open UtilitiesPublic Works
Official Public Works page covering divisions including Water & Sewer.
Open Public WorksKilleen Water Department Phone, Address and Hours FAQs
What is the Killeen Water Department phone number?
For Utility Collections and water account help, call 254-501-7800. For payment by phone, call 254-220-4183. For water leaks, sewer blockages or overflows, call 254-501-6500 or 254-501-6319.
Where is Killeen Utility Collections located?
Killeen Utility Collections is officially listed at 210 W Avenue C, Killeen, TX 76541.
What are Killeen Utility Collections hours?
The official Utility Collections staff directory lists hours as Monday through Thursday, 7 a.m. to 6 p.m.
Where is the Killeen Water & Sewer division located?
The official Water & Sewer staff directory lists the division at 805 W Jasper Dr, Killeen, TX 76541.
What are Killeen Water & Sewer hours?
The official Water & Sewer staff directory lists hours as Monday through Friday, 6:30 a.m. to 3 p.m.
How do I report a water leak in Killeen?
The City of Killeen Water & Sewer page says to report water leaks by calling 254-501-6500 or 254-501-6319.
How do I report a sewer blockage or overflow in Killeen?
Call 254-501-6500 or 254-501-6319. Avoid contact with wastewater and report the exact location, source and visible hazards.
What is the Killeen after-hours reconnect number?
The official Utility Collections page lists After Hours Reconnect: 254-501-7800, option 2.
How do I pay my Killeen water bill by phone?
The official Utility Collections page lists payment by phone at 254-220-4183.
Where do I mail Killeen utility payments?
Mail payments to Utility Collections Division, PO Box 549, Killeen, TX 76540-0549. Use faster official payment methods if your account is past due or reconnect-related.
Best Way to Reach the Right Killeen Water Contact
For billing, payment, account service, in-person utility help and reconnect routing, contact City of Killeen Utility Collections at 254-501-7800 or visit 210 W Avenue C during posted hours.
For water leaks, sewer blockages and overflows, contact Water & Sewer at 254-501-6500 or 254-501-6319. This difference matters because the billing office and operations division handle different problems.