Fort Worth Water Customer Support, MyH2O Bill Pay, Service Hours and Emergency Help
If you need the Fort Worth Water Department phone number, customer service hours, MyH2O login, bill payment help, start or stop service instructions, transfer support, high water bill help, leak adjustment details or emergency reporting, this guide explains the fastest official route without sending you through confusing third-party pages.
Fort Worth Water Department searches usually come from a practical need: pay a water bill, log in to MyH2O, call customer service, report a main break, ask about high water use, start service at a new home, stop service after moving, or get help before a bill becomes a bigger problem.
The official number to keep ready is 817-392-4477. Fort Worth lists this number for water customer service and also for 24-hour emergency reporting when you select Option 1.
💳 Pay a Fort Worth water bill
Use this for: online payment, one-time payment, account login, previous bills, payment history and day-by-day or hour-by-hour water usage review.
Before starting: keep your account number, billing cycle and route number ready if you need to register for MyH2O.
Safe action: use the official MyH2O portal or the official Fort Worth payment options page, not random payment links from search ads.
Fort Worth Water Department Quick Facts for Customers
The main customer service number is 817-392-4477. Fort Worth lists call center hours as 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays, and walk-in assistance as 8 a.m. to 5 p.m. Monday through Friday, excluding city holidays.
The customer service office is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. The same phone number is used for emergency reporting 24 hours a day when you select Option 1.
What This Fort Worth Water Customer Guide Covers
Fort Worth Water Department Phone Number, Hours and Address
For most customer issues, call 817-392-4477. This number is used for account questions, billing support, payment help, MyH2O registration questions, service changes and water emergency reporting.
For emergencies, select Option 1. Fort Worth lists emergency reporting for water main breaks and sewer backups as available 24 hours a day.
| Customer need | Official detail | Best action |
|---|---|---|
| Main phone number | 817-392-4477 | Call for billing, account, MyH2O, payment and service questions. |
| Emergency reporting | 817-392-4477, select Option 1 | Use for water main breaks, leaks, sewer clogs and sewer backups. |
| Call center hours | 7 a.m. to 7 p.m. Monday-Friday, excluding city holidays | Best for normal account, bill and service support. |
| Walk-in customer service | 8 a.m. to 5 p.m. Monday-Friday, excluding city holidays | Bring your bill, ID, account number and support documents. |
| Office address | 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102 | Use for in-person customer service help. |
| Email for account callback | MyWaterAccount@FortWorthTexas.gov | Use for non-urgent account help. Do not use email for emergencies. |
How to Pay a Fort Worth Water Bill Online, by Phone, Mail or In Person
Fort Worth Water customers can pay in several ways, but online residential payments now go through the official MyH2O portal. MyH2O is also useful because it can show water use by day or by hour, previous bills and payment history.
The safest path is to start from the official Fort Worth payment options page or directly from the official MyH2O portal. Avoid look-alike payment websites, search ads that do not clearly belong to the city, and any caller asking for unusual payment methods.
Open the official MyH2O portal
Go to the official MyH2O portal to log in, register, or use one-time payment.
Choose login, registration or one-time payment
If you want full account access, register your account. If you only want to pay without registration, use the one-time payment option.
Keep account details ready
Fort Worth says registration requires your account number, billing cycle and route number. These are found on the billing statement.
Save your payment confirmation
Keep the confirmation number, date, amount and payment method until the payment appears correctly on your account.
Fort Worth MyH2O Login, Registration, Usage Alerts and Account Help
MyH2O is Fort Worth’s online water account tool. It is useful not only for payments, but also for reviewing daily or hourly use after data posts, checking previous bills, looking at payment history and setting account preferences.
Fort Worth notes that usage data is not real time but is available the next day. This matters because a customer checking for a possible leak should not expect minute-by-minute live usage, but the usage pattern can still show when water use became unusual.
Use account number, billing cycle and route number from your bill.
Available if you do not want to register the account.
Check day-by-day or hour-by-hour use after data posts.
Review previous bills and payment history.
Set notifications to catch unusual water use faster.
Call 817-392-4477 if you cannot find registration details.
Find your latest water bill
Before registering, keep your account number, billing cycle and route number ready. These details help match your account correctly.
Register or log in
Open the official MyH2O portal and choose the account option that matches your situation.
Review usage before calling about a high bill
If your bill increased, check exactly when usage jumped. A clear date range makes customer service conversations more useful.
Set alerts where available
Use high-use notifications to catch unusual patterns before a full billing cycle passes.
Start, Stop or Transfer Fort Worth Water Service
Use Fort Worth’s official opening, closing and transferring accounts page when you need service at a new property, need to close service after moving, or need to transfer service from one Fort Worth address to another.
Fort Worth lists deposit and account rules on the official account page. Residential accounts may require a minimum deposit, and deposit rules can vary based on payment history and account type. Commercial account deposits are handled differently from residential accounts.
New customer?
Prepare your service address, responsible customer details, requested start date and any deposit or activation questions.
Start serviceMoving inside Fort Worth?
Prepare your old address, new address, current account number, transfer date and final-bill forwarding details.
Transfer serviceOpen the official account service page
Use the official opening, closing and transferring accounts page for current rules and customer service instructions.
Gather account and property details
Have the service address, mailing address, phone number, customer name, requested date, and existing account number if you already have Fort Worth Water service.
Ask about deposits, activation and timing
Confirm the current deposit, same-day activation limits, transfer timing and any service charges before relying on a move-in date.
Save confirmation details
For start, stop or transfer requests, save the date, representative note, confirmation details and final-bill instructions.
Report Fort Worth Water Main Breaks, Leaks, Sewer Clogs and Sewer Backups
Fort Worth says water main breaks, leaks and sewer clogs can be reported 24 hours a day, seven days a week, including holidays, by using the MyFW app or calling 817-392-4477. The city also says not to use email for emergencies because email is not monitored constantly.
Do not assume a neighbor will report the issue. Fort Worth says the utility would rather receive multiple reports about a suspected problem than no calls at all.
Stay away from active water hazards
Avoid flowing street water, sinking pavement, flooded areas, sewer water, icy patches and water near electrical equipment.
Call 817-392-4477 and select Option 1
Use the emergency reporting option for main breaks, leaks, sewer clogs, sewer backups and urgent water issues.
Give the exact location
Report the nearest address, cross street, side of street, visible water flow, sewer odor, pavement damage and whether homes or businesses are affected.
Use MyFW app if suitable
Fort Worth also lists the MyFW app as a way to report water main breaks and leaks. For dangerous active emergencies, calling is usually the most direct option.
Fort Worth High Water Bill and Leak Adjustment Help
A high water bill may come from irrigation, toilet leaks, foundation leaks, broken irrigation heads, continuous outdoor watering, pool filling, new landscaping, service-line issues or a hidden plumbing leak.
Fort Worth has an official high water use bill adjustment page. For leak repair adjustment requests, the city lists required documentation such as repair receipt or paid invoice, account number, property address, range of high bill dates, repair date and repair description. The request must be submitted within the stated timeframe after repairs are completed.
Keep a paid-in-full invoice or repair receipt.
Include the Fort Worth Water account number.
Use the exact property address where the leak repair happened.
List the range of high-bill dates caused by the leak.
Explain what was repaired and when it was completed.
Do not delay; use the official timeframe and instructions.
Check MyH2O usage first
Look for the exact date where usage increased. If usage runs all night or stays constant, that may point to a leak.
Find and repair the leak
Fix the source before applying for an adjustment. A leak adjustment usually requires proof that the problem was repaired.
Open the official adjustment page
Review Fort Worth’s high water use bill adjustment requirements before submitting documents.
Send documents through an official route
The official page lists email, fax, mail and in-person options. Keep a copy of everything you send.
Fort Worth Water Bill Assistance, Payment Plans and Life Support Customer Help
Fort Worth Water lists a Bill Assistance Program for customers who are having difficulty paying water and wastewater bills. The city says customers facing short-term life events can call the Water Contact Center at 817-392-4477 to discuss payment plan options.
Do not wait until the final day if you know you cannot pay. Calling early gives you more room to ask about available payment plans, bill assistance, life support customer designation and next steps.
Open the official assistance page
Read the official Bill Assistance Program page before calling.
Call before the issue gets worse
Call 817-392-4477 and explain your situation clearly. Ask what options are available for your account.
Ask about payment plan terms
Confirm due dates, amounts, consequences for missed plan payments and whether current charges must also be paid.
Save all agreement details
Write down the representative notes, plan details, due dates and any confirmation number.
Fort Worth Water Payment Options and Mailing Addresses
Fort Worth Water lists several payment routes. The best payment method depends on urgency. Online and phone payments are usually better for faster confirmation. Mail is not ideal if the account is already close to disconnection.
| Payment method | Official route | Best customer use | Smart caution |
|---|---|---|---|
| Online | MyH2O portal | Login, one-time payment, payment history, usage review. | Confirm you are on the official portal before entering payment details. |
| Phone | 817-392-4477 | Automated payment or customer support if account status matters. | Keep your account number and payment method ready. |
| Fort Worth Water, P.O. Box 961003, Fort Worth, TX 76161-0003 | Non-urgent check or money order payment. | Do not mail cash. Mail early enough for processing. | |
| Other correspondence | Fort Worth Water, P.O. Box 870, Fort Worth, TX 76102 | Non-payment correspondence and some document submissions. | Use the exact mailing address required for your specific issue. |
| Walk-in | 100 Fort Worth Trail, 5th Floor | In-person help with account, billing or payment questions. | Bring your bill, ID and account documents. |
| Authorized retail payment | Fidelity Express locations listed through official payment options | Cash-style payment route where available. | Use only authorized locations and keep the receipt. |
Fort Worth Water Usage Alerts, Irrigation Checks and Bill-Saving Tips
Many Fort Worth high-bill problems are not caused by one big visible leak. They can come from irrigation settings, sprinkler heads, toilet flappers, pressure issues, small continuous leaks or outdoor watering habits.
Fort Worth provides water-saving resources through Save Fort Worth Water, and the city has information about irrigation checks, high-use notifications and outdoor water efficiency. MyH2O usage data can help you catch patterns before they become expensive.
Check first: A silent toilet leak can waste water all day without obvious flooding.
Check schedule: Wrong controller settings can create high overnight or repeated outdoor usage.
Check private plumbing pressure: High pressure can increase water use and stress plumbing fixtures.
Set alerts: High-use notifications can help you react before the next full bill arrives.
Watch seasonal use: Pool filling and new landscaping can create legitimate but expensive usage spikes.
Document repair: If it is a hidden leak, keep proof in case an adjustment request is possible.
What to Say When You Call Fort Worth Water Customer Service
A prepared call saves time. Customer service can help faster when you give the exact account, address, issue type, dates and evidence. This matters for bill disputes, service transfers, leak adjustments and emergencies.
| Detail to give | Example | Why it helps |
|---|---|---|
| Account number | “My Fort Worth Water account number is…” | Finds your account faster. |
| Service address | “The service address is…” | Prevents confusion with mailing address. |
| Issue type | “I need transfer service,” “I have a high bill,” “I need to report a leak.” | Routes the call correctly. |
| Date range | “Usage jumped from March 5 to March 12.” | Useful for high bill and leak discussions. |
| Documents | “I have a paid repair invoice.” | Important for possible leak adjustment review. |
| Confirmation | “My payment confirmation number is…” | Helps with payment or account-status questions. |
Fort Worth Water Safety Checklist for Leaks, Main Breaks and Sewer Backups
Water emergencies can look simple at first, but they can involve unsafe pavement, electrical risk, contaminated water, traffic danger or hidden underground damage. Use basic safety steps before waiting for crews or trying to document the problem.
Do not drive or walk through flooded or sinking pavement.
Stay away from water near electrical panels, outlets or equipment.
Treat sewer water as contaminated and keep children and pets away.
Call 817-392-4477 and select Option 1 for urgent water issues.
Take photos only from a safe location.
Do not adjust hydrants, valves, manholes or public infrastructure.
Fort Worth Water Customer Service Office Map and Visit Tips
The customer service office is listed at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Walk-in assistance is generally available Monday through Friday during listed customer service hours, excluding city holidays.
If you visit in person, bring your current water bill, photo ID, account number, payment confirmation, notices, lease or closing documents if relevant, and any repair invoice for leak-related questions.
Fort Worth Water Customer Service Location
Use this map for the customer service office address. Always confirm city holiday closures before visiting.
Official Fort Worth Water Links Customers Should Use
Use official Fort Worth and MyH2O links for payments, account service and emergency reporting. This reduces the chance of wrong payment pages, outdated information or third-party confusion.
Fort Worth Water Department
Main water department page with customer service information, resources and water utility updates.
Open Water DepartmentCustomer Service Hours
Official Fort Worth Water location, phone number, walk-in hours and emergency reporting information.
Open Location & HoursPayment Options
Official online, phone, mail, in-person and authorized payment location information.
Open Payment OptionsMyH2O Portal
Official online account portal for bill payment, registration, one-time payment and usage review.
Open MyH2O PortalAccount Service
Official page for opening, closing and transferring Fort Worth Water accounts.
Open Account ServiceMain Breaks & Leaks
Official reporting page for water main breaks, leaks and sewer clogs.
Report Breaks & LeaksLeak Adjustments
Official requirements for high water use bill adjustments after qualifying repaired leaks.
Open Leak Adjustment PageBill Assistance
Official payment assistance and payment plan information for customers facing difficulty.
Open Bill AssistanceSave Fort Worth Water
Official conservation resources, irrigation help and water-saving guidance.
Open Save Water ResourcesFort Worth Water Department FAQs
What is the Fort Worth Water Department phone number?
The main Fort Worth Water Department phone number is 817-392-4477. Use this number for customer service, billing, account help, MyH2O questions and water emergencies. For emergencies, select Option 1.
What are Fort Worth Water customer service hours?
Fort Worth lists call center hours as 7 a.m. to 7 p.m. Monday through Friday, excluding city holidays. Walk-in assistance is generally listed as 8 a.m. to 5 p.m. Monday through Friday, excluding city holidays.
Where is Fort Worth Water Customer Service located?
The customer service office is located at 100 Fort Worth Trail, 5th Floor, Fort Worth, TX 76102. Bring your bill, account number, ID and related documents if you need in-person support.
How do I pay my Fort Worth water bill online?
Pay online through the official MyH2O portal. You can log in, register, or use one-time payment. Registration requires your account number, billing cycle and route number from your bill.
Can I pay my Fort Worth water bill by phone?
Yes. Call 817-392-4477 and follow the payment prompts. Have your water account number and payment method ready before calling.
How do I start Fort Worth water service?
Use the official opening, closing and transferring accounts page or call 817-392-4477. Be ready with your service address, customer details, start date and deposit questions.
How do I stop or transfer Fort Worth water service?
Contact Fort Worth Water Customer Service before your move. Provide your account number or service address, stop or transfer date, new service address if transferring, and forwarding address for your final bill.
How do I report a Fort Worth water main break or sewer backup?
Call 817-392-4477 and select Option 1. Fort Worth also lists the MyFW app as a reporting option for main breaks and leaks. Do not use email for emergencies because it is not monitored constantly.
Does Fort Worth Water offer help for high water bills?
Fort Worth provides a high water use bill adjustment page for qualifying repaired leaks. Customers may need repair invoices, account number, property address, high-bill date range and repair details. Review the official adjustment page before submitting documents.
Does Fort Worth Water offer bill assistance or payment plans?
Fort Worth Water lists a Bill Assistance Program and says customers facing short-term difficulty can call the Water Contact Center at 817-392-4477 to discuss payment plan options. Call early before the account reaches a more serious stage.
Best Way to Get Fort Worth Water Department Help Quickly
For most normal customer needs, start with the official Fort Worth Water Department page, MyH2O portal, or customer service number 817-392-4477. Use MyH2O for online payment, one-time payment, usage review, previous bills and payment history.
For emergencies such as main breaks, leaks, sewer clogs or sewer backups, call 817-392-4477 and select Option 1. Do not use email for urgent water emergencies. For start, stop, transfer, bill assistance or leak adjustment issues, use the official pages and keep documents ready before calling.